2/10
This hotel oversells the rooms and they donât care on taking care of their guests. Roomâs online are not available at the property and what you paid for. Very deceiving. Good location and nice amenities though. Very bad customer service management never called back to address the issues. Remote needed batteries(could not watch tv) comforter was dirty and very used worn out, WiFi was not set up correctly and worked accordingly with the room number. We purchased with Expedia and hotel rerouted our concerns to them and stated they couldnât do anything about it. This is not a three and half stars resort with the customer service we experienced I would say a one star. We paid $350 for 250 sq ft room. As they advertised a larger room with many amenities to the room. Sadly we didnât get to enjoy our stay!
Normalicia
Séjour de 2 nuits en juillet 2025