2 piscines extérieures, parasols de plage, chaises longues

Avis sur Grand Hyatt Muscat

5 out of 5
Grand Hyatt Muscat
Shatti Al Qurm, Muscat

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 268 avis sur 480." "
Note des voyageurs de 8 (Bien), d’après 137 avis sur 480." "
Note des voyageurs de 6 (Satisfaisant), d’après 43 avis sur 480." "
Note des voyageurs de 4 (Médiocre), d’après 19 avis sur 480." "
Note des voyageurs de 2 (Horrible), d’après 13 avis sur 480." "

9,2/10

Propreté

8,8/10

Personnel et service

8,6/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 Excellent

Nadezda

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Le plaisir de rentrer dans ce très bel hôtel
Séjour de 8 nuits en mars 2024
Réponse de Sincerely, Grand Hyatt Muscat Team le 14 mars 2024
Dear Guest,Thank you for your time and interest in providing feedback and comments regarding your recent stay in Muscat. We are always delighted to read that the levels of service and care provided by our team members meet the expectations of our many local and international guests.We also appreciate your feedback on the hotel facilities, please be assured we have passed them on to our team as we continue to work on providing the highest levels of services to all our guests. We eagerly anticipate your return to Grand Hyatt Muscat during your next visit to this remarkable region.

4/10 Médiocre

ANNE

Les points faibles : Infrastructures et conditions de l’hébergement
Hôtel vieillot, nourriture infecte mais service adorable
Séjour de 2 nuits en février 2024
Réponse de Sincerely, Grand Hyatt Muscat Team le 13 févr. 2024
Dear Guest,Thank you for taking the time to provide us with your feedback and comments in relation to your recent stay with us here at Grand Hyatt Muscat. We are always happy to hear that the levels of service and care provided by our team members meet with the expectations of our many local and International guests. At the same time We are disappointed to read your feedback and experience in relation to some areas of our Hotels facilities, please be assured that we have shared your feedback with the members of the management team and asked them to share these with our team members as we endeavor to offer the highest levels of services to all of our guests. We look forward to the pleasure of welcoming you back to the Hotel in the future.

10/10 Excellent

Martin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en décembre 2023
Réponse de Sincerely, Grand Hyatt Muscat Team le 25 janv. 2024
Dear Guest,Thank you for your time and interest in providing feedback and comments regarding your recent stay in Muscat.  We are always delighted to read that the levels of service and care provided by our team members meet the expectations of our many local and international guests. We also appreciate your feedback on the hotel facilities, please be assured we have passed them on to our team as we continue to work on providing the highest levels of services to all our guests.  We eagerly anticipate your return to Grand Hyatt Muscat during your next visit to this remarkable region.

8/10 Bien

Catherine

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Bel hôtel en bord de mer avec un accueil exception
C’est une très bel hôtel en bord de mer mais la rénovation n’est pas encore totalement terminée ! La piscine est très agréable, la promenade au bord de mer est elle aussi en finalisation de rénovation. Le restaurant italien est délicieux et surtout le personnel est absolument charmant !!!!
Séjour de 1 nuit en novembre 2023
Réponse de Sincerely, Grand Hyatt Muscat Team le 25 janv. 2024
Dear Guest,Thank you for your time and interest in providing feedback and comments regarding your recent stay in Muscat.  We are always delighted to read that the levels of service and care provided by our team members meet the expectations of our many local and international guests. We also appreciate your feedback on the hotel facilities, please be assured we have passed them on to our team as we continue to work on providing the highest levels of services to all our guests.  We eagerly anticipate your return to Grand Hyatt Muscat during your next visit to this remarkable region.

10/10 Excellent

Mohamed

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Parfais RAS
Séjour de 6 nuits en janvier 2023

10/10 Excellent

Yvonne

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
séjour de rêve
hotel magnifique,
Séjour de 1 nuit en juillet 2022
Réponse de Sincerely, Grand Hyatt Muscat Team le 14 déc. 2023
Dear Guest,Thank you for taking the time to provide us with your feedback in relation to your recent stay with us here at Grand Hyatt Muscat. We are always happy to hear that the levels of service and care provided by our team members meet with the expectations of our many local and International guests. At the same time We are disappointed to read your feedback and experience in relation to some areas of our Hotels facilities, please be assured that we have shared your feedback with the members of the management team and asked them to share these with our team members as we endeavor to offer the highest levels of services to all of our guests. We look forward to the pleasure of welcoming you back to the Hotel in the future.

8/10 Bien

Joanna

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Grande chambre l’hôtel est bien décoré Les restaurants sont bons
Séjour de 2 nuits en janvier 2022
Réponse de Sincerely, Grand Hyatt Muscat Team le 7 mars 2024
Dear Guest,Thank you for taking the time to provide us with your feedback and comments in relation to your recent stay with us here at Grand Hyatt Muscat.We are always happy to hear that the levels of service and care provided by our team members meet with the expectations of our many local and International guests.At the same time We are disappointed to read your feedback and experience in relation to some areas of our Hotels facilities, please be assured that we have shared your feedback with the members of the management team and asked them to share these with our team members as we endeavor to offer the highest levels of services to all of our guests.We look forward to the pleasure of welcoming you back to the Hotel in the future.

8/10 Bien

Sarah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2021

10/10 Excellent

laurent

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
bel hôtel Chambre spacieuse ,excellent petit dé
Bel hôtel chambres spacieuses ; personnel très serviable. très beau petit déjeuner Pas de plage aménagée pour l'hôtel Les chambres n'étaient faites que tous les 3 jours (Covid) Il fallait demander pour que ce soit journalier
Séjour de 7 nuits en décembre 2021
Réponse de Sincerely, Grand Hyatt Muscat Team le 7 mars 2024
Dear Guest,Thank you for your time and interest in providing feedback and comments regarding your recent stay in Muscat. We are always delighted to read that the levels of service and care provided by our team members meet the expectations of our many local and international guests.We also appreciate your feedback on the hotel facilities, please be assured we have passed them on to our team as we continue to work on providing the highest levels of services to all our guests. We eagerly anticipate your return to Grand Hyatt Muscat during your next visit to this remarkable region.

2/10 Horrible

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Particulièrement recommandé pour des personnes d'un certain âge qui veulent se reposer fin février ou mars. Climat délicieux, sécurité assurée puisque situé dans quartier des ambassades, promenade superbe le long de la plage, belle piscine donnant sur la plage et la mer... Cependant, il faut avoir une voiture, ou négocier les taxis qui ont des prix hauts pour les touristes, car ce quartier est décentré, donc pas bien vivant, sans restaurants ni animations, sauf pour les clients captifs. Pays calme, tranquille, bien organisé.
Séjour de 9 nuits en février 2020
Réponse de Maryna Schielke le 11 mars 2020
Dear Guest, Greetings from Grand Hyatt Muscat and I trust this email finds you well. Thank you for taking the time to complete our guest experience survey. We always strive to deliver the best possible service for each and everyone of our guest and it is always gratifying to know that you have enjoyed your stay with us. We appreciate your very encouraging feedback and your remarks drive us to keep going with our efforts as we continue to provide abundant experiences to each of our guests. I look forward to another opportunity to host you at Grand Hyatt Muscat, and once again, thank you for your positive comments. Best regards

8/10 Bien

Voyageur vérifié

Séjour de 8 nuits en février 2020
Réponse de maryna schielke le 4 mars 2020
Dear Guest, Thank you for your time and interest in providing us with your feedback and comments in regards to your recent stay with us here in Muscat. We are always delighted to read that the levels of service and care provided by our team members meet with the expectations of our many local and International guests. I also appreciate your feedback on the Hotels facilities, please be assured I have passed them on to our team as we continue to work on providing the highest levels of services to all of our guests. We look forward to welcome you back on your next visit to this exciting part of the world. Best regards

8/10 Bien

SAM

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
L'hôtel dispose de plusieurs restaurants très bons et variés, un beau fitness, une piscine (à l'ombre assez vite l'après midi), et installations près de la plage (plage non privée ). Des taxis sont devant l'hôtel 24/24. Il y a une conciergerie, un bancomat et des boutiques. Un peu excentré par contre.
Séjour de 6 nuits en janvier 2020
Réponse de Maryna Schielke le 12 janv. 2020
Dear Guest, Thank you for your time and interest in providing us with your feedback and comments in regards to your recent stay with us here in Muscat. We are always delighted to read that the levels of service and care provided by our team members meet with the expectations of our many local and International guests. I also appreciate your feedback on the Hotels facilities, please be assured I have passed them on to our team as we continue to work on providing the highest levels of services to all of our guests. We look forward to welcome you back on your next visit to this exciting part of the world. Best Regards

8/10 Bien

FredB, Paris

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
points positifs: - situé en bordure d’une grande plage propre et peu fréquentée - hotel au style rococco oriental - clientèle internationale mixte (couples, retraités, familles expats) - service rapide et efficace pounts négatifs: - situé un peu à l’écart des quartiers vivants (nécessité de prendre un taxi) - architecture en U faisant un peu remonter les bruits de la piscine centrale, y compris le jacuzzi - bons restaurants (3) mais prix élevés (compter minimum 30 euros pour un plat de base) - manque un peu de gout moderne que l’on peut trouver au Shangri-La ou au W
Séjour de 4 nuits en décembre 2019
Réponse de Maryna Schielke le 30 déc. 2019
Dear Guest, Thank you for taking the time to provide us with your feedback and comments in relation to your recent stay with us here at Grand Hyatt Muscat. We are always happy to hear that the levels of service and care provided by our team members meet with our many local and International guests expectations. I am also grateful for your feedback and experience in relation to some areas of our Hotel during your stay, please be assured I have shared your feedback with the members of the management team and asked them to share with our team members as we endeavor to provide the highest levels of services to all of our guests. We look forward to the pleasure to welcome you back to this exciting part of the world in the future and I am confident your impression will be positive given the opportunity.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Relax
A good hotel to relax and convenient for the northern part of Muscat
Séjour de 1 nuit en novembre 2019
Réponse de Maryna Schielke le 1 déc. 2019
Dear Guest, Greetings from Grand Hyatt Muscat and I trust this email finds you well. Thank you for taking the time to complete our guest experience survey. We always strive to deliver the best possible service for each and everyone of our guest and it is always gratifying to know that you have enjoyed your stay with us. We appreciate your very encouraging feedback and your remarks drive us to keep going with our efforts as we continue to provide abundant experiences to each of our guests. I look forward to another opportunity to host you at Grand Hyatt Muscat, and once again, thank you for your positive comments.

8/10 Bien

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tout est parfait. Le prix des petits dejeunes est trop eleve.
Séjour de 6 nuits en mars 2019
Réponse de Maryna Schielke le 7 avr. 2019
Greetings from Grand Hyatt Muscat! On behalf of the whole team, I just wanted you to know that we truly appreciate your support and we feel honored to be your chosen hotel here in Muscat. We always strive to deliver the best possible service for each and everyone of our guest and it is always gratifying to know that you have enjoyed your stay with us and found our facilities likeable. It has been our pleasure to have taken care of you and hope to serve you again soon Best regards

4/10 Médiocre

Voyageur vérifié

Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Il y avait du bruit les matins des 6Heure , la réception décevante pour pas renseigner et connaître l’h comme il se doit ..... on a découvert l’ho Nous mêmes pour trouvé la chambre
Séjour de 8 nuits en février 2019
Réponse de Maryna Schielke le 26 févr. 2019
Greetings from Grand Hyatt Muscat! On behalf of the whole team, I just wanted you to know that we truly appreciate your support and we feel honored to be your chosen hotel here in Muscat. We always strive to deliver the best possible service for each and everyone of our guest and it is always gratifying to know that you have enjoyed your stay with us and found our facilities likable. It has been our pleasure to have taken care of you and hope to serve you again soon Best Regards

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Proximité avec la plage, décoration, grande chambre
Séjour de 6 nuits en février 2019
Réponse de Maryna Schielke le 25 févr. 2019
Thank you for your time and interest in providing us with your feedback and comments in regards to your recent stay with us here in Muscat. We are always delighted to read that the levels of service and care provided by our team members meet with the expectations of our many local and International guests. I also appreciate your feedback on the Hotels facilities, please be assured I have passed them on to our team as we continue to work on providing the highest levels of services to all of our guests. We look forward to welcome you back on your next visit to Muscat

4/10 Médiocre

Simon

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très décevant !
Très déçue, les prestations n’étaient pas à la hauteur d’un 5 étoiles. Abords de la piscine pas très propres Taches sur les rideaux de la chambre Pas de transats sur la plage Pas de rideau de douche donc inondation lorsqu’on utilise la baignoire Très très déçue !!!
Séjour de 2 nuits en décembre 2018
Réponse de Maryna Schielke le 10 janv. 2019
Dear Guest Thank you for taking the time to provide us with your feedback and comments in relation to your recent stay with us here at Grand Hyatt Muscat. We are always happy to hear that the levels of service and care provided by our team members meet with the expectations of our many local and International guests. At the same time I am disappointed to read your feedback and experience in relation to some areas of our Hotels facilities, please be assured that I have shared your feedback with the members of the management team and asked them to share these with our team members as we endeavor to offer the highest levels of services to all of our guests. We look forward to the pleasure of welcoming you back to the Hotel in the future, when I am confident your impression will be positive given the opportunity. Best Regards

10/10 Excellent

Famille, Paris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel reposant et très agréable
Les Omanais, ainsi que les étrangers vivant là-bas, sont extrêmement gentils et respectueux. Pas une fausse note dans cette ville et nous ne regrettons absolument pas notre choix pour l’hôtel : très bonne cuisine et breakfast très complet SPA top !
Séjour de 4 nuits en avril 2018
Réponse de Maryna Schielke le 26 avr. 2018
Greetings from your home in Muscat! On behalf of the whole team, I just wanted you to know that we truly appreciate your support and we feel honored to be your chosen hotel here in Muscat. We always strive to deliver the best possible service for each and everyone of our guest and it is always gratifying to know that you have enjoyed your stay with us and found our facilities likeable. It has been our pleasure to have taken care of you and hope to serve you again soon Best regards

10/10 Excellent

Emmanuel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
TRES bel hôtel...
TRES bel hôtel... Hall magnifique. Belle chambre, belle piscine, belle plage et bonne cuisine.
Séjour de 4 nuits en décembre 2017
Réponse de maryna schielke le 11 mars 2018
Thank you for taking the time to provide us with your comments and feedback in relation to your recent stay with us here at Grand Hyatt Muscat. I am always delighted to hear that our levels of service and care and the Hotel facilities meet with our guest's expectations and requirements. Thank you once again for your time and I looking forward to welcome you back Best regards

8/10 Bien

JEAN-MICHEL

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Etablissement très recommandable
Points "positifs": Bel établissement, vaste chambre sur mer, extrême gentillesse du personnel, petit déjeuner, fitness, plage, wi-fi. Points "moyens": la déco un peu désuette Point "faible" : pas de TV française. Pourquoi? (Muscate abrite un musée franco-oranais, extrême nullité des 14 chaines publiques de l'audiovisuel français?).
Réponse de maryna schielke le 4 mars 2018
Thank you for your time and interest and providing us with your comments and feedback about your recent stay with us here in Muscat. . We always strive to deliver the best possible service for each and everyone of our guest and it is always gratifying to know that you have enjoyed your stay with us and found our facilities likeable. It has been our pleasure to have taken care of you and hope to serve you again soon Best regards

10/10 Excellent

amy , paris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour Incroyable
Je recommande cet hotel aussi bien pour le confort, le décor époustouflant que la gentillesse du personnel.
Séjour de 4 nuits en février 2018
Réponse de Maryna Schielke le 18 févr. 2018
Thank you for taking the time to provide us with your comments and feedback in relation to your recent stay with us here at Grand Hyatt Muscat. I am always delighted to hear that our levels of service and care and the Hotel facilities meet with our guest's expectations and requirements. Thank you once again for your time and I look forward to welcoming and meeting up with you on your next visit to Oman. Best regards

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel proche plage
Hôtel agréable et proche de la plage. Buffet tres bon mais restaurants présentes sur le site de l'hôtel chers . Belle salle de sport . Chambre grande et tres propre
Séjour de 5 nuits en janvier 2018
Réponse de Maryna Schielke le 17 janv. 2018
Thank you for taking the time to provide us with your comments and feedback in relation to your recent stay with us here at Grand Hyatt Muscat. I am always delighted to hear that our levels of service and care and the Hotel facilities meet with our guest's expectations and requirements. Looking forward to welcome you back. Best regards

10/10 Excellent

Nathalie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
séjour de rêve et bien être. Sentiment de liberté
Belle chambre spacieuse et confortable. Personnel attentionné et agréable. Hôtel bien entretenu bien que vieillissant, piscine pourrait être mieux entretenue mais l atmosphère est relaxante et le cadre est superbe
Séjour de 4 nuits en novembre 2017
Greetings from Grand Hyatt Muscat! I trust this email finds you well. Thank you for taking the time to complete our guest experience survey and share your experiences with me. At Grand Hyatt Muscat, we strive to deliver the best possible service for each and every one of our guests and I was sorry to hear that we did not meet your expectations I would like to express my gratitude for the positive points you have noted. We are truly grateful for the trust you’ve placed in us. Your positive feedbacks will be shared with our teams. Best Regards

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Vacances à Mascate
Super séjour. Hôtel avec une très belle décoration. Les chambres sont très confortables et très propres. Le personnel est gentil et disponible mais ne parlent que l'anglais. La nourriture est excellente et variée mais un peu chère.
Séjour de 14 nuits en août 2017
Réponse de Maryna Schielke le 10 sept. 2017
Greetings and thank you for staying with us and for sharing your feedback, we are delighted that you have enjoyed your stay with us and we are happy to know that our staff was able to look after you in a manner that you would expect . Looking forward to welcome you back

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
très bel hôtel
Séjour d'une semaine avec un enfant de 10 ans. Hôtel très propre, digne d'un 5 étoiles. Il y a 4 restaurants sur place, on trouve toujours son bonheur. Belle piscine et accès direct à la plage. A 20 mn en taxi de l'aéroport et 10 à 15 mn des différents sites à ne pas manquer, l'hôtel est très bien placé.
Réponse de Fadi Akeel le 8 mai 2017
Thank you for your feedback and for staying with us, we are happy that you have enjoyed your stay, we look forward to welcome you back.

10/10 Excellent

LAURENCE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bel hôtel, service parfait
Je recommande cet hôtel sur tous les points. Juste une petite remarque : au petit déjeuner, les serveurs n'étaient pas toujours opérationnels pour dresser à nouveau une table sur la terrasse, ils voulaient nous installer systématiquement à l'intérieur. Face à notre refus, on a déjeuner à l'extérieur tous les jours !
Réponse de General Manager le 1 mars 2017
Dear Guest, Greetings and thank you for sharing your feedback with us, we apologies for the inconvenience caused by our team at the restaurant when not being able to seat you outside. Rest assured that your feedback has been shared with the concerned department and we will ensure that we attend to these matters in the future. Best Regards Grand Hyatt Muscat Team

8/10 Bien

Lucette

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bel établissement et très bien située
Accueil et personnel parfait Chambre spacieuse et confortable avec balcon Belle vue mer WI FI pas très performante Restauration correcte mais chère
Réponse de General Manager le 1 mars 2017
Dear Guest, Greetings and thank you for sharing your feedback with us, we are happy to know that you have enjoyed your time with us. We look forward to welcome you back sometime soon. Best Regards Grand Hyatt Muscat Team

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

Famille Suisse

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel proche de la plage.
Manque d'animations et activités pour les personnes séjournant pour une semaine ou plus. La majorité des clients sont pour affaires ou un séjours de 2 à 3 jours.
Réponse de Stefan Radstrom - General Manager le 3 janv. 2017
Dear Famille Suisse, greetings from Grand Hyatt Muscat and I trust this finds you well. We thank you for taking the time to review us. We appreciate the opportunity of being in service with you, and hope that your future meals and stays with us will exceed your expectations. We look forward to welcoming you back to Grand Hyatt Muscat and any of our Hyatt Hotels worldwide in the near future. In meantime, if I can be of any assistance, please do not hesitate to contact me. Sincerely, Stefan

8/10 Bien

Daniel, MILLY

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très agréable séjour

4/10 Médiocre

Dr. Lorenz,

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Der Pool war trocken!! Bauarbeiten. der Strand war nicht benutzbar, KEINE Liegen, Keine Sonnenschirme, Bauzäune, Absperrungen. im Hotel: Lärmbelästigung wegen BAUARBEITEN. NIE WIEDER !!
Séjour de 7 nuits en mai 2024
Réponse de Sincerely, Grand Hyatt Muscat Team le 20 mai 2024
Sehr geehrter Gast,Es tut uns leid, dass Sie enttäuscht sind – wir haben sehr offen und transparent all unsere Partner sowie auch unsere Webpräsenz benutzt,um über unsere Renovationsarbeiten zu berichten. Was den Strand anbelangt so sind im Oman alle Strände öffentlich, d.h. wir können weder Liegen noch Sonnenschirmeplatzieren. Nochmals unsere Entschuldigung und wir hoffen, Sie zu einem späteren Zeitpunkt wieder begrüssen zu dürfen.Mit besten Grüssen,

2/10 Horrible

Francesca

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
old and dirty
Séjour de 1 nuit en mai 2024
Réponse de Sincerely, Grand Hyatt Muscat Team le 27 mai 2024
Dear Guest,Thank you for your time and interest in providing feedback and comments regarding your recent stay in Muscat. We are always delighted to read that the levels of service and care provided by our team members meet the expectations of our many local and international guests.We apologize and also appreciate your feedback on the hotel facilities, please be assured we have passed them on to our team as we continue to work on providing the highest levels of services to all our guests. We eagerly anticipate your return to Grand Hyatt Muscat during your next visit to this remarkable region.

10/10 Excellent

Mounes

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Sincerely, Grand Hyatt Muscat Team le 8 mai 2024
Dear Guest,Thank you for your time and interest in providing feedback regarding your recent stay in Muscat.

10/10 Excellent

Shauntel

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My family and I recently stayed at the Grand Hyatt Muscat and it was a great experience! It was our first family trip after having our baby and the staff was AMAZING! Everyone was so kind and accommodating. The hotel is very charming and welcoming. You can tell that it is a bit older but not in a negative way. All facilities were clean and easy to use. I would definitely recommend this hotel to my friends and family!
Séjour de 3 nuits en avril 2024
Réponse de Sincerely, Grand Hyatt Muscat Team le 18 avr. 2024
Dear Guest,Thank you for your time and interest in providing feedback and comments regarding your recent stay in Muscat. We are always delighted to read that the levels of service and care provided by our team members meet the expectations of our many local and international guests.We also appreciate your feedback on the hotel facilities, please be assured we have passed them on to our team as we continue to work on providing the highest levels of services to all our guests. We eagerly anticipate your return to Grand Hyatt Muscat during your next visit to this remarkable region.

10/10 Excellent

Madiha

Les points forts : Propreté et équipements
I like every thing
Séjour de 3 nuits en avril 2024
Réponse de Sincerely, Grand Hyatt Muscat Team le 16 avr. 2024
Dear Guest,Thank you for your time and interest in providing feedback and comments regarding your recent stay in Muscat. We are always delighted to read that the levels of service and care provided by our team members meet the expectations of our many local and international guests.We also appreciate your feedback on the hotel facilities, please be assured we have passed them on to our team as we continue to work on providing the highest levels of services to all our guests. We eagerly anticipate your return to Grand Hyatt Muscat during your next visit to this remarkable region.

10/10 Excellent

Piotr, Warszawa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Some may complain that the property is dated but I love the vintage vibe. B'fast is nice and plentiful and the staff is very friendly and helpful. I find the toiletries rather low quality for 5* hotel and still in little containers. Thanks for having us.
Séjour de 4 nuits en avril 2024
Réponse de Sincerely, Grand Hyatt Muscat Team le 28 avr. 2024
Dear Guest,Thank you for your time and interest in providing feedback and comments regarding your recent stay in Muscat. We are always delighted to read that the levels of service and care provided by our team members meet the expectations of our many local and international guests.We also appreciate your feedback on the hotel facilities, please be assured we have passed them on to our team as we continue to work on providing the highest levels of services to all our guests. We eagerly anticipate your return to Grand Hyatt Muscat during your next visit to this remarkable region.

6/10 Satisfaisant

sabrina

This is listed as a 5 Star hotel but to be honest, maybe it was ten to fifteen years ago. The hotel is very dated and it's not exactly 'beach-fronted' as advertised! The beach is public, not looked after, and completely separate from the hotel. I arrived off an overnight flight and the first thing the reception staff asked me was if I was a Hyatt member. I told him no, he asked did I want to sign up…no, what I want is my bed and something to eat. He told me that my booking didn’t include breakfast which it did! when I told him this he said he couldn’t see it on the system and that I would have to pay. I was also told that the breakfast didn’t start until the following day even though I arrived at the hotel at 8am! They made no effort to use discretion or be flexible to a new guest, considering I’d just come off an overnight flight and the hotel was dead! The room was clean and fine – no issues there. One thing I would say however, is that they have only one plug socket (for international plugs) which is all the way on the other side of the room. So you cannot plug any devices in, such as your phone or laptop, by the bedside. The concierge tried their best but were not very knowledgeable regarding tours and trips. I ended up finding a tour agent in a coffee shop! The breakfast setting was outside with no view of anything as there was tarpaulin everywhere and the dining area was dated. The food very average. I was overall a bit disappointed with this hotel but t
Séjour de 5 nuits en mars 2024
Réponse de Sincerely, Grand Hyatt Muscat Team le 2 avr. 2024
Dear Ms. Sabrina,Thank you for taking the time to provide us with your feedback and comments in relation to your recent stay with us here at Grand Hyatt Muscat.We are always delighted to hear that the levels of service and care provided by our team members meet with our many local and International guests, however I am disappointed to read your feedback and experience in relation to some areas of our Hotel and staff contact during your stay with us, please be assured I have shared your feedback with the members of the team and asked them to work together and provide a warm and friendly welcome to all our guests.Also I have spoken to the front office manager and she has informed me that the booking which we have received from expedia didn’t include breakfast unfortunately . Also I would like to confirm that our main restaurant Mokha Café working hours for breakfast buffet from 6:30 to 10:30. We look forward to the pleasure to welcome you back to the Hotel in the future, when I am confident your impression will be positive given the opportunity.

10/10 Excellent

Victoria

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very friendly staff, amazing Iftar-Buffet, clean rooms
Séjour de 1 nuit en mars 2024
Réponse de Sincerely, Grand Hyatt Muscat Team le 8 avr. 2024
Dear Guest,Thank you for your time and interest in providing feedback and comments regarding your recent stay in Muscat. We are always delighted to read that the levels of service and care provided by our team members meet the expectations of our many local and international guests.We also appreciate your feedback on the hotel facilities, please be assured we have passed them on to our team as we continue to work on providing the highest levels of services to all our guests. We eagerly anticipate your return to Grand Hyatt Muscat during your next visit to this remarkable region.

10/10 Excellent

Leal

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
A little tired but great staff.
Séjour de 3 nuits en mars 2024
Réponse de Sincerely, Grand Hyatt Muscat Team le 8 avr. 2024
Dear Guest,Thank you for your time and interest in providing feedback and comments regarding your recent stay in Muscat. We are always delighted to read that the levels of service and care provided by our team members meet the expectations of our many local and international guests.We also appreciate your feedback on the hotel facilities, please be assured we have passed them on to our team as we continue to work on providing the highest levels of services to all our guests. We eagerly anticipate your return to Grand Hyatt Muscat during your next visit to this remarkable region.

8/10 Bien

GABRIELE

Voyage d’affaires
Les points forts : Propreté et personnel et service
Splendida posizione in riva al mare, bello il bar in piscina, camere molto spaziose e ben accessoriate, dotate di bollitore, tv, aria condizionata, ventilatore
Séjour de 3 nuits en mars 2024
Réponse de Sincerely, Grand Hyatt Muscat Team le 14 mars 2024
Dear Guest,Thank you for your time and interest in providing feedback and comments regarding your recent stay in Muscat. We are always delighted to read that the levels of service and care provided by our team members meet the expectations of our many local and international guests.We also appreciate your feedback on the hotel facilities, please be assured we have passed them on to our team as we continue to work on providing the highest levels of services to all our guests. We eagerly anticipate your return to Grand Hyatt Muscat during your next visit to this remarkable region.

8/10 Bien

Abdul Aziz

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 5 nuits en février 2024
Réponse de Sincerely, Grand Hyatt Muscat Team le 14 mars 2024
Dear Guest,Thank you for your time and interest in providing feedback and comments regarding your recent stay in Muscat. We eagerly anticipate your return to Grand Hyatt Muscat during your next visit to this remarkable region.

8/10 Bien

Pascal El

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent service and very friendly and helpful staff.
Séjour de 4 nuits en février 2024
Réponse de Sincerely, Grand Hyatt Muscat Team le 7 mars 2024
Dear Guest,Thank you for your time and interest in providing feedback and comments regarding your recent stay in Muscat. We are always delighted to read that the levels of service and care provided by our team members meet the expectations of our many local and international guests.We also appreciate your feedback on the hotel facilities, please be assured we have passed them on to our team as we continue to work on providing the highest levels of services to all our guests. We eagerly anticipate your return to Grand Hyatt Muscat during your next visit to this remarkable region.

10/10 Excellent

Shuaib

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The hotel is located at a beach front. Easy acces to beach and 5 minutes walk to a small mall called Water Front. Grand Hyatt staff is professional and polite at all times. Rooms are clean and well maintained but the mattress and pillows are too soft. Need to change that. Other than that it was a fantastic family holiday!
Séjour de 5 nuits en février 2024
Réponse de Sincerely, Grand Hyatt Muscat Team le 14 févr. 2024
Dear Guest,Thank you for your time and interest in providing feedback and comments regarding your recent stay in Muscat. We are always delighted to read that the levels of service and care provided by our team members meet the expectations of our many local and international guests.We also appreciate your feedback on the hotel facilities, please be assured we have passed them on to our team as we continue to work on providing the highest levels of services to all our guests. We eagerly anticipate your return to Grand Hyatt Muscat during your next visit to this remarkable region.

10/10 Excellent

YOUSEF FATTAH

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Veldig luksus hotell
Séjour de 4 nuits en janvier 2024
Réponse de Sincerely, Grand Hyatt Muscat Team le 21 févr. 2024
Dear Guest,Thank you for your time and interest in providing feedback and comments regarding your recent stay in Muscat. We are always delighted to read that the levels of service and care provided by our team members meet the expectations of our many local and international guests.We also appreciate your feedback on the hotel facilities, please be assured we have passed them on to our team as we continue to work on providing the highest levels of services to all our guests. We eagerly anticipate your return to Grand Hyatt Muscat during your next visit to this remarkable region.

10/10 Excellent

Alia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel was recommended to us by someone who has visited numerous times and really enjoyed their stays, so we booked here specially. It was an absolutely beautiful property, very conveniently located, had friendly staff (especially Mahmoud), was clean, accommodating, and safe/peaceful. We cannot wait to come again and would definitely recommend this hotel to others. We also really appreciated the traditional art work, antique doors/windows, and vibrant cultural influences all around the building. Staying here made our stay in Muscat that much more enjoyable. Thank you to all there.
Séjour de 4 nuits en janvier 2024
Réponse de Sincerely, Grand Hyatt Muscat Team le 25 janv. 2024
Dear Guest,Thank you for your time and interest in providing feedback and comments regarding your recent stay in Muscat.  We are always delighted to read that the levels of service and care provided by our team members meet the expectations of our many local and international guests. We also appreciate your feedback on the hotel facilities, please be assured we have passed them on to our team as we continue to work on providing the highest levels of services to all our guests.  We eagerly anticipate your return to Grand Hyatt Muscat during your next visit to this remarkable region.

8/10 Bien

Mie

Voyage en groupe
Les points forts : Propreté, personnel et service, confort de la chambre
Old hotel but amazing staff
The hotel was quite old and could definitely need an upgrade, however the room was spacey, tidy and nice. But we were missing furnitures at the balcony, which would have been lovely to enjoy the warm evenings. The staff was very nice. Especially Mohammed and Saleema by the pool/gym. Most serviceminded and smiling people. The prices at the hotel are extreemly high compared to when you eat or drink outside. Thank God there is a delicious Turkish restaurant right next to the hotel, where prices are 1/3 of the prices from the hotel.
Séjour de 7 nuits en décembre 2023
Réponse de Sincerely, Grand Hyatt Muscat Team le 21 janv. 2024
Dear Guest,Thank you for taking the time to provide us with your feedback and comments in relation to your recent stay with us here at Grand Hyatt Muscat. We are always happy to hear that the levels of service and care provided by our team members meet with the expectations of our many local and International guests. At the same time We are disappointed to read your feedback and experience in relation to some areas of our Hotels facilities, please be assured that we have shared your feedback with the members of the management team and asked them to share these with our team members as we endeavor to offer the highest levels of services to all of our guests. We look forward to the pleasure of welcoming you back to the Hotel in the future.

10/10 Excellent

Yuichi

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024
Réponse de Sincerely, Grand Hyatt Muscat Team le 25 janv. 2024
Dear Guest,Thank you for your time and interest in providing feedback and comments regarding your recent stay in Muscat.  We are always delighted to read that the levels of service and care provided by our team members meet the expectations of our many local and international guests. We also appreciate your feedback on the hotel facilities, please be assured we have passed them on to our team as we continue to work on providing the highest levels of services to all our guests.  We eagerly anticipate your return to Grand Hyatt Muscat during your next visit to this remarkable region.

8/10 Bien

Fred

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Having connecting doors in the room was problematic since the was a screaming baby next door that woke us up during the night.
Séjour de 1 nuit en janvier 2024
Réponse de Sincerely, Grand Hyatt Muscat Team le 21 janv. 2024
Dear Guest,Thank you for taking the time to provide us with your feedback and comments in relation to your recent stay with us here at Grand Hyatt Muscat. We are always happy to hear that the levels of service and care provided by our team members meet with the expectations of our many local and International guests. At the same time We are disappointed to read your feedback and experience in relation to some areas of our Hotels facilities, please be assured that we have shared your feedback with the members of the management team and asked them to share these with our team members as we endeavor to offer the highest levels of services to all of our guests. We look forward to the pleasure of welcoming you back to the Hotel in the future.

6/10 Satisfaisant

Will

Les points forts : Propreté et personnel et service
Séjour de 4 nuits en décembre 2023
Réponse de Sincerely, Grand Hyatt Muscat Team le 25 janv. 2024
Dear Guest,Thank you for taking the time to provide us with your feedback and comments in relation to your recent stay with us here at Grand Hyatt Muscat. We are always happy to hear that the levels of service and care provided by our team members meet with the expectations of our many local and International guests. At the same time We are disappointed to read your feedback and experience in relation to some areas of our Hotels facilities, please be assured that we have shared your feedback with the members of the management team and asked them to share these with our team members as we endeavor to offer the highest levels of services to all of our guests. We look forward to the pleasure of welcoming you back to the Hotel in the future.