Literie hypoallergénique, coffres-forts dans les chambres, bureau

Avis sur Hotel München City Center affiliated by Meliá

4 out of 5

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 28 avis sur 57." "
Note des voyageurs de 8 (Bien), d’après 17 avis sur 57." "
Note des voyageurs de 6 (Satisfaisant), d’après 7 avis sur 57." "
Note des voyageurs de 4 (Médiocre), d’après 3 avis sur 57." "
Note des voyageurs de 2 (Horrible), d’après 2 avis sur 57." "

8,8/10

Propreté

8,8/10

Personnel et service

8,2/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

8/10 Bien

AMY

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good breakfast. Staffs are helpful.
Séjour de 3 nuits en avril 2024
Réponse de Your Guest Experience Department le 26 avr. 2024
Dear Amy,Thank you for this great feedback about your recent stay.We appreciate that you chose to stay with us and are glad to know your experience was pleasant. Thank you for your kind mention of our service, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable stay with us. It's also great to hear that you were able to make the most of our tasty breakfast, and hope it kick-started your day.We hope to welcome you back in the future. Kind regards,Your Guest Experience Department

10/10 Excellent

Patricia, holden

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en février 2024
Réponse de Your Guest Experience Department le 27 févr. 2024
Liebe Patricia,vielen lieben Dank für Ihre tolle Bewertung!Gerne haben wir gelesen, dass es Ihnen bei uns gut gefallen hat und dass Sie einen rundum schönen Aufenthalt hatten.Wir freuen uns sehr wenn Sie uns in Zukunft erneut ihr Vertrauen schenken. Herzliche Grüße,Your Guest Experience Department

8/10 Bien

KYUNGSIK

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
추천하는 숙소
건물 자체가 오래된 것을 감안해야 한다. 그 외에 특별히 불편한 점은 없었다. 준수한 청결상태와 훌륭한 리셉션, 근처에 있는 다양한 식당과 슈퍼마켓까지 좋았다.
Séjour de 2 nuits en janvier 2024
Réponse de Your Guest Experience Department le 27 janv. 2024
안녕하세요. 소중한 후기 남겨주셔서 감사합니다.저희 호텔의 청결 상태와 리셉션 서비스에 만족하셨다니 기쁩니다. 저희 팀은 항상 최상의 서비스를 제공하기 위해 노력하고 있습니다. 또한, 다양한 식당과 슈퍼마켓이 근접해 있는 저희 호텔의 편리한 위치가 여행에 도움이 되었다니 매우 기쁩니다.최근에 대대적인 리노베이션을 마치고 새롭게 단장한 저희 호텔이지만, 역사적인 건축물의 분위기를 유지하고자 노력하고 있습니다.다시 한 번 저희 호텔을 이용해 주셔서 감사드리며, 님을 다시 모실 수 있는 날을 기대합니다. 안녕히 계세요.Your Guest Experience Department

8/10 Bien

Wolfgang

Séjour de 1 nuit en décembre 2023

10/10 Excellent

Nestor Dario Abreu

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great
Réponse de Your Guest Experience Department le 8 févr. 2024
Dear Nestor,Thank you for sharing your experience with us.Our team strives to provide a warm and welcoming environment, and we're glad that you had an enjoyable stay.We look forward to the pleasure of welcoming you back in the future. Warm regards.Your Guest Experience Department

8/10 Bien

Jens

Séjour de 3 nuits en décembre 2023

10/10 Excellent

Veronica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2023

6/10 Satisfaisant

Boy

Séjour de 1 nuit en novembre 2023

6/10 Satisfaisant

Bert

Séjour de 3 nuits en novembre 2023

8/10 Bien

Kelli

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent hotel & good location as it's near the train station. Great breakfast buffet & restaurant. Gym & sauna are very nice. However! Many near-by storefronts are vacant & streets are a bit rough-take a cab back at night. Hopefully the area will be soon revitalized.
Séjour de 4 nuits en novembre 2023
Réponse de Your Guest Experience Department le 30 nov. 2023
Dear Kelli,Thank you for sharing this feedback about your recent stay.We're delighted to hear that our central location provided you with convenience during your stay, and that our gym and sauna facilities met your expectations for relaxation and wellness. It's also wonderful to know that our breakfast buffet and restaurant offerings were highlights of your experience.We understand your concerns regarding the nearby streets at night and appreciate your feedback. Please be assured that guest safety is of utmost importance to us, and we continually work with local authorities to ensure that our guests feel secure at all times.We hope to welcome you back in the future. Kind regards,Your Guest Experience Department

8/10 Bien

Davar

Voyage en couple
Les points forts : Propreté et personnel et service
Einfach, Sauber, kleines Standard Zimmer. Bequemes Bett. Sehr Zentral. Insgesamt eher 3 Sterne als ein 4 Hotel.
Séjour de 3 nuits en novembre 2023
Réponse de Your Guest Experience Department le 28 nov. 2023
Sehr geehrter Gast,vielen Dank für Ihren Kommentar!Es freut uns zu hören, dass Sie die zentrale Lage unseres Hotels und das bequeme Bett geschätzt haben. Unser Ziel ist es, unseren Gästen einen angenehmen Aufenthalt zu bieten, und es scheint, dass wir dies in einigen Aspekten erreicht haben.Wir bedauern, dass andere Aspekte Ihres Aufenthalts nicht Ihren Erwartungen entsprochen haben, insbesondere was den Zustand des Hotels und die Ausstattung Ihres Zimmers betrifft. Wir sind stets bemüht, die Qualität unserer Einrichtungen zu verbessern und sicherzustellen, dass sie den Bedürfnissen unserer Gäste entsprechen.Ihr Feedback ist für uns sehr wertvoll, da es uns hilft, unsere Dienstleistungen kontinuierlich zu verbessern.Wir freuen uns sehr wenn Sie uns in Zukunft erneut ihr Vertrauen schenken. Herzliche Grüße,

8/10 Bien

Julia

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Leider war die Sauna nur warm, ansonsten alles gut
Séjour de 1 nuit en novembre 2023
Réponse de Your Guest Experience Department le 27 nov. 2023
Sehr geehrte Julia,vielen Dank für Ihre Bewertung!Es freut uns zu hören, dass Sie mit dem Service und der Sauberkeit des Zimmers zufrieden waren. Wir sind stets bemüht, unseren Gästen einen angenehmen Aufenthalt zu bieten.Wir bedauern, dass die Sauna nicht Ihren Erwartungen entsprochen hat. Unser Wellnessbereich wird regelmäßig gewartet, um unseren Gästen eine optimale Entspannung zu ermöglichen.Wir hoffen, dass Sie auch unser vielfältiges Frühstücksbuffet und die zentrale Lage unseres Hotels als positiv empfunden haben.Wir freuen uns sehr wenn Sie uns in Zukunft erneut ihr Vertrauen schenken. Herzliche Grüße,Your Guest Experience Department

8/10 Bien

Roman

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Die Lobby/ Bar, Frühstücksbereich und die Zimmer wurden umgestaltet und modernisiert. Dies ist sehr gelungen. Die Fenster in den Zimmern sind älter und lassen Kälte und Umgebungsgeräusche hinein. Dies ist besonders Nachts störend. Gute Verdunkelungsvorhänge, gute Erreichbarkeit, freundliches Personal, reichhaltiges Frühstück.
Séjour de 2 nuits en novembre 2023
Réponse de Your Guest Experience Department le 27 nov. 2023
Sehr geehrter Roman,vielen Dank für Ihre Bewertung.Wir freuen uns sehr, dass Ihnen die Neugestaltung unserer Lobby, des Bars und Frühstücksbereichs sowie der Zimmer gefallen hat. Es ist unser Ziel, eine moderne und komfortable Umgebung für unsere Gäste zu schaffen.Es tut uns leid zu hören, dass Sie durch die Fenster in Ihrem Zimmer Unannehmlichkeiten erlebt haben. Wir möchten Sie darauf hinweisen, dass unsere Fenster doppelt verglast sind und geöffnet werden können, um unseren Gästen Komfort zu bieten. Wir werden Ihre Anmerkungen zum Anlass nehmen, um zu prüfen, wie wir die Situation verbessern können.Es freut uns, dass Sie die gute Erreichbarkeit unseres Hotels, das freundliche Personal und unser reichhaltiges Frühstücksbuffet positiv hervorgehoben haben. Unser Team arbeitet stets daran, unseren Gästen einen angenehmen Aufenthalt zu ermöglichen."Wir freuen uns sehr wenn Sie uns in Zukunft erneut ihr Vertrauen schenken. Herzliche Grüße,Your Guest Experience Department

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Not a friendly hotel
Stayed for the week. There was a problem with the booking but the hotel was very inflexible about trying to solve it
Séjour de 1 nuit en novembre 2023
Réponse de Your Guest Experience Department le 21 nov. 2023
Dear Louise,Thank you for taking the time to share your wonderful experience at our hotel.We regret to hear about the difficulties you experienced with your booking and understand how important a smooth process is to our guests. We strive to be as accommodating as possible and are continuously working on improving our flexibility and customer service. Please rest assured that your comments have been taken on board as we aim to enhance our guest experience.We hope to be able welcome you back on a future visit. Kind regards,

6/10 Satisfaisant

Marina

Les points forts : Propreté et personnel et service
N/a
Séjour de 2 nuits en octobre 2023
Réponse de Your Guest Experience Department le 29 oct. 2023
Liebe Marina,vielen Dank für Ihre Bewertung und dass Sie sich die Zeit genommen haben, uns Ihr Feedback zu geben.Es freut uns zu hören, dass Sie mit der Sauberkeit der Zimmer und unserem Service zufrieden waren. Wir legen großen Wert darauf, unseren Gästen einen angenehmen Aufenthalt zu bieten. Teilen Sie uns doch mit, wie wir Ihnen in der Zukunft ein noch schöneres Hotelerlebnis bieten können.Wir freuen uns sehr, wenn Sie uns in Zukunft erneut Ihr Vertrauen schenken. Herzliche GrüßeYour Guest Experience Department

8/10 Bien

Dirk, Thônex

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023

8/10 Bien

amber

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en septembre 2023

10/10 Excellent

michael

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
octoberfest
nice hotel. great location for octoberfest
Séjour de 2 nuits en septembre 2023
Réponse de Your Guest Experience Department le 6 oct. 2023
Dear Michael,Thank you very much for this positive review.We aim to provide a memorable experience with our high standards and quality service, and are delighted that we met your expectations.We are delighted to know that you appreciated our convenient location.We hope to welcome you back in the future.Kind regards,Your Guest Experience Department

10/10 Excellent

Timothy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Provided all the conveniences we needed to attend Oktoberfest!
Séjour de 3 nuits en septembre 2023
Réponse de Your Guest Experience Department le 3 oct. 2023
Dear Timothy,Thank you for such a positive review.We are thrilled to hear that our convenient location provided you with easy access to Oktoberfest. It's great to know that you found our hotel to be clean, well-maintained, and that our team provided excellent service during your stay.We hope to welcome you back in the future.Kind regards,

10/10 Excellent

Parag

Séjour de 1 nuit en septembre 2023

10/10 Excellent

THOMAS

Voyage en famille
Les points forts : Équipements
Staff very friendly.
Séjour de 2 nuits en septembre 2023
Réponse de Your Guest Experience Department le 2 oct. 2023
Dear Thomas,Thank you for taking the time to review your stay.We appreciate that you chose to stay with us and are glad to know your experience was pleasant.Thank you for your kind mention of our team members who take great pleasure in going that extra mile for our guests to make sure they have a memorable stay with us. We hope to welcome you back in the future.Kind regards,Your Guest Experience Department

10/10 Excellent

Mindy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great central area with secure parking.
Séjour de 1 nuit en septembre 2023
Réponse de Your Guest Experience Department le 26 sept. 2023
Dear Mindy,Thank you for sharing this review.We are delighted to hear that you appreciated our central location and secure parking facilities. Our hotel's prime location allows guests to easily explore Munich and its attractions, while providing a safe and convenient parking option.We hope to welcome you back in the future. Kind regards,Your Guest Experience Department

10/10 Excellent

Pablo

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Buena opción en la ciudad
Hotel a 10 minutos caminando de la estación central. Habitación amplia con cama grande y cómoda. Limpieza correcta. Baño pequeño pero funcional (con ducha). Desayuno buffet completo y variado (aunque la sala, a veces, se queda un poco pequeña y toca esperar). También sirven cenas (estuvo bien). Atención del personal correcta. Buena relación calidad - precio. Si vuelvo a Múnich repetiré.
Habitación
Habitación
Habitación
Baño
Séjour de 4 nuits en août 2023
Réponse de Your Guest Experience Department le 25 sept. 2023
Hola Pablo,Le agradecemos por tomarse el tiempo de escribir sobre su experiencia.Nos complace saber que disfrutó de nuestra ubicación cercana a la estación central y que encontró su habitación amplia y cómoda. Agradecemos sus comentarios sobre la limpieza y el baño funcional. Nos alegra que haya disfrutado de nuestro desayuno buffet completo y variado, aunque lamentamos que en ocasiones la sala estuviera un poco abarrotada. Apreciamos sus comentarios sobre nuestras cenas en el restaurante y la atención de nuestro personal.Nos complace saber que nuestra relación calidad-precio fue de su agrado y esperamos que vuelva a visitarnos en su próximo viaje a Múnich.Nuestras puertas quedan abiertas para cuando desee regresar. Entre tanto, le hacemos llegar los saludos más cordiales,

10/10 Excellent

Kit Ying

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Oktoberfest
Excellent location to Oktoberfest!
Séjour de 2 nuits en septembre 2023
Réponse de Your Guest Experience Department le 25 sept. 2023
Dear Kit,Thank you for taking the time to let us know your opinion of your recent stay.We are thrilled to hear that you found our location excellent for attending Oktoberfest. Our hotel indeed enjoys a prime location in the heart of Munich, making it convenient for our guests to explore the city and attend events like Oktoberfest.We look forward to welcoming you back for another memorable stay in the future. Best regards,Your Guest Experience Department

10/10 Excellent

Keith

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en septembre 2023

2/10 Horrible

Linnea

Séjour de 1 nuit en septembre 2023

8/10 Bien

William

Séjour de 1 nuit en septembre 2023

6/10 Satisfaisant

Mohammad

Séjour de 7 nuits en septembre 2023

10/10 Excellent

Kit Ying

Séjour de 1 nuit en septembre 2023

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023

4/10 Médiocre

Sarah

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I am really struggling with the current rating of this hotel? 8.3 if this was a two star maybe? Where to start. The corridors and room stank of smoke. Non smoking floor btw. Toilet stank. Linen wasn’t clean. Had to use deodorants and perfume multiple times a day. Sink didn’t drain properly. Zero amenities in the room one kettle and coffee. A combi shampoo and conditioner? The door has the structural integrity of a paper cup. No additional locking mechanism. Corridors look akin to a 80’s leisure centre. Breakfast had flies everywhere. Check in was V basic. I travel a lot and this has probably been the worst 4 star I have ever stayed in. I invite someone to come re-grade this hotel.
Séjour de 2 nuits en août 2023
Réponse de Manager le 31 août 2023
Dear Sarah,Thank you for taking the time to share your review.We are truly sorry to hear about the issues you encountered during your visit. Please be assured that our hotel is a non-smoking property, and we take such concerns seriously. We will address the matter with our housekeeping team to ensure a more pleasant experience for future guests. Regarding the room amenities, we offer a range of room types with varying amenities to cater to different guest preferences. We apologize if the provided amenities did not meet your expectations. As for the breakfast, we will investigate the issue with flies and take necessary actions to maintain a clean and enjoyable dining environment. We understand that your check-in experience was not up to your expectations, and we will work on improving our service in this area as well. Our hotel has undergone recent renovations, and we continuously strive to improve our facilities and services to provide a comfortable stay for our guests.We hope to have the pleasure of welcoming you back for an improved experience next time.Kind regards,

10/10 Excellent

John

Voyage en groupe
Les points forts : Équipements
Very nice hotel clean , comfortable and friendly
Séjour de 2 nuits en août 2023
Réponse de Manager le 28 août 2023
Dear John,Thank you for taking the time to share your positive experience at our hotel.We are delighted to hear that you found our hotel clean, comfortable, and the team friendly. Our team works hard to maintain a high standard of cleanliness and provide a welcoming atmosphere for our guests. It's great to know that we were able to meet your expectations during your stay.We hope to welcome you back in the future.Kind regards,

10/10 Excellent

James

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient location very close to the main train station and the Oktoberfest site. The staff were very friendly. Excellent breakfast. The rooms were fine — perhaps at a four star level, but very adequate.
Séjour de 2 nuits en août 2023
Réponse de Your Guest Experience Department le 13 août 2023
Dear James,Thank you for taking the time to share your opinion with us.We are delighted to hear that you found our location convenient, close to the main train station and the Oktoberfest site. Our friendly team truly appreciates your kind words, and we are glad that you enjoyed our excellent breakfast. It's great to know that you found our rooms to be comfortable and well-equipped, meeting your expectations for a four-star hotel experience.We look forward to welcoming you back again in the future. Best wishes,

6/10 Satisfaisant

Irena

Voyage en couple
Reception staff does not speak english well, specially on the phone. Breakfast very good, hotel clean, convinient for travel.
Séjour de 7 nuits en juillet 2023
Réponse de Your Guest Experience Department le 7 août 2023
Dear Irena,Thank you for taking the time to give us your feedback.We are glad to hear that you enjoyed our delicious breakfast and found our hotel clean and convenient for your travel needs. We appreciate your kind words and will continue to maintain our high standards for cleanliness and comfort.We acknowledge your concern regarding the language barrier with our reception staff, especially over the phone. We are constantly working on improving our staff's language skills to better serve our international guests. We apologize for any inconvenience this may have caused during your stay.We hope to welcome you back in the future. Kind regards,

8/10 Bien

Yuka

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Only 3 stars for cleanliness as there were several long hairs on the bed upon check in, and the hot water pot was completely dusty with 2 cm water from the previous guest still inside
Séjour de 2 nuits en juillet 2023
Réponse de Your Guest Experience Department le 30 juil. 2023
Dear Yuka,Thanks for taking the time to review your stay at our hotel.We appreciate that you chose to stay with us and are glad you had a pleasant stay overall.However, we are disappointed to learn about the cleanliness issues you encountered in your room. Please be assured that we take cleanliness very seriously and have daily housekeeping to maintain our high standards. We apologize for the inconvenience and will address this matter with our housekeeping team to ensure it does not happen again.We hope to welcome you back in the future. Kind regards,

10/10 Excellent

Aki

Séjour de 4 nuits en juillet 2023

6/10 Satisfaisant

Lena

Voyage en groupe, Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The room was very loud and we were right next to the gym, the whole floor smelled like sweat.
Séjour de 1 nuit en juillet 2023
Réponse de Your Guest Experience Department le 21 juil. 2023
Dear Lena,Thank you very much for your review.We regret to learn about the issues you encountered. We do offer a variety of room types and locations within the building, and we would have been more than happy to help you find a more suitable room away from the gym area. Additionally, we have soundproof rooms and rooms with backyard views for a quieter experience. We will also address the issue of the smell and take the necessary steps to ensure a more pleasant environment for our guests.We hope to welcome you back in the future.Kind regards,Your Guest Experience Department

8/10 Bien

Peter

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice bar / dining.
Séjour de 1 nuit en juillet 2023
Réponse de Your Guest Experience Department le 21 juil. 2023
Dear Peter,Thank you so much for your positive feedback following your stay.We are pleased that we were able to meet your expectations.We hope to welcome you back in the future.Best wishes,Your Guest Experience Department

10/10 Excellent

Giuseppe

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Sehr Zentral, U-Bahn in der Nähe
Séjour de 1 nuit en juillet 2023
Réponse de Your Guest Experience Department le 14 juil. 2023
Sehr geehrter Giuseppe,vielen Dank für Ihren Besuch unseres Hotels München City Center affiliated by Meliá!Mit Wohlgefallen haben wir gelesen, dass unsere gut angebundene Lage perfekt für Ihre Bedürfnisse gepasst hat.Wir freuen uns sehr, wenn Sie uns in Zukunft erneut ihr Vertrauen schenken. Herzliche GrüßeYour Guest Experience Department

10/10 Excellent

Gilbert, Guilford

Séjour de 4 nuits en juin 2023

8/10 Bien

Luca

Séjour de 2 nuits en juin 2023

10/10 Excellent

SAM

Séjour de 1 nuit en juin 2023

10/10 Excellent

Gerd

Séjour de 2 nuits en juin 2023

6/10 Satisfaisant

Florian

Les points forts : Personnel et service
Séjour de 2 nuits en juin 2023

10/10 Excellent

Aujain

Séjour de 1 nuit en juin 2023

10/10 Excellent

Pauline A.

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Easy walk from the train station. Modern hotel. Great breakfast. Nice staff.
Séjour de 2 nuits en mai 2023
Réponse de Your Guest Experience Department le 5 juin 2023
Dear Pauline,Thank you for such a positive review.We are glad that the high standards we set ourselves met your expectations.We appreciate your kind comments about our team, who work hard to ensure that we deliver the best service and always meet your expectations.It is equally great to know we were able to tempt your taste buds with the wide selection on offer on our breakfast buffet.It would be a pleasure to welcome you back. Best wishes,Your Guest Experience Department

8/10 Bien

Yoji

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I didn't know how to use the coffee maker. It is good if there is an instruction manual with illustrations etc.
Séjour de 1 nuit en mai 2023
Réponse de Your Guest Experience Department le 4 juin 2023
Dear Guest,Thank you for taking the time to share your experience at our hotel.We are delighted to hear that you found our room cleanliness and service to be satisfactory. Our team works hard to ensure our guests have a comfortable and enjoyable stay.We apologize for any inconvenience you experienced with the coffee maker in your room. We understand that clear instructions are important for our guests to fully enjoy the amenities provided. We will take your feedback into consideration and look into providing an illustrated instruction manual for the coffee maker to better assist our guests in the future.We hope to have the opportunity to welcome you back in the future for an even better experience.Kind regards,Your Guest Experience Department

10/10 Excellent

Serge

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Convenient location, nice and friendly staff.
Séjour de 2 nuits en mai 2023
Réponse de Your Guest Experience Department le 2 juin 2023
Dear Serge,Please accept our sincere thanks for this kind feedback.We are delighted that everything met your expectations during your stay with us and appreciate your kind comments about our team who work hard to meet your expectations.We look forward to welcoming you again soon, Best regards,Your Guest Experience Department

10/10 Excellent

Hans

Séjour de 1 nuit en mai 2023

8/10 Bien

Serge

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2023