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Avis sur Royal Orchid Central Grazia

4 out of 5
Royal Orchid Central Grazia
Plot # 67, L-3, Sector 19, Palm Beach Road, Navi Mumbai, Maharashtra

Avis

7,2

Bien

Note des voyageurs de 10 (Excellent), d’après 24 avis sur 116." "
Note des voyageurs de 8 (Bien), d’après 51 avis sur 116." "
Note des voyageurs de 6 (Satisfaisant), d’après 21 avis sur 116." "
Note des voyageurs de 4 (Médiocre), d’après 10 avis sur 116." "
Note des voyageurs de 2 (Horrible), d’après 10 avis sur 116." "

7,6/10

Propreté

7,4/10

Personnel et service

6,0/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

8/10 Bien

Daniel, Grasse

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Confort au milieu de nulle part;
Eloigné du centre mais vraiment de grande qualité, moderne, confortable et très bien équipé. Le personnel est efficace et attentionné;

8/10 Bien

Sunil, Westford

Voyage en famille
Les points forts : Personnel et service
Room was spacious. Bed was comfortable. However, bedsheets had stains on them. Bath soap was tiny and hard as rock.
Séjour de 1 nuit en novembre 2023
Réponse de Asif Khan le 23 déc. 2023
Dear Guest, Namaste! Kindly accept our apology for the dissatisfaction and inconvenience caused to you. We have taken your feedback seriously with the concerned teams for a review of our operating procedures and immediate corrective action thereof. Much as we strive to serve our valued customers with highest and consistent standards of service, we regret that we have not been able to measure up to your expectations this time. May we request you to consider this as an aberration not reflective of our regular service standards and not to let this be an indelible perception. We would certainly make the necessary amendments in this respective area so as to let our valued customers have a pleasant experience always and maintain confidence in the services of our hotel. We hope you will not hold this experience against us and will offer us another opportunity to look after you in a manner that you expect and so rightfully deserve. Best RegardsAsif Khan Hotel Manager

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de Asif Khan le 21 oct. 2023
Dear Guest, Namaste! It was a privilege to have you stay with us at royal orchid central grazia, Navi Mumbai. We are glad to learn that you were happy with the overall services of our hotel. Your words of appreciation are a generous source of motivation and encouragement for us to continue offering superior value and consistent service to all our customers. We look forward to welcome you back on your next visit. Best Regards Asif KhanHotel Manager

2/10 Horrible

Waseem

Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Worst hotel They will bill you for things which you haven’t utilised (like mini bar) Their food is worst They have a horrendous policy of no outside food Rooms are not worth 4* rating There is no hot water 24/7
Séjour de 4 nuits en septembre 2023
Réponse de Asif Khan le 20 sept. 2023
Dear Guest, Namaste! Kindly accept our apology for the dissatisfaction and inconvenience caused to you. We have taken your feedback seriously with the concerned teams for a review of our operating procedures and immediate corrective action thereof. Much as we strive to serve our valued customers with highest and consistent standards of service, we regret that we have not been able to measure up to your expectations this time. May we request you to consider this as an aberration not reflective of our regular service standards and not to let this be an indelible perception. We would certainly make the necessary amendments in this respective area so as to let our valued customers have a pleasant experience always and maintain confidence in the services of our hotel. We hope you will not hold this experience against us and will offer us another opportunity to look after you in a manner that you expect and so rightfully deserve. Best RegardsAsif Khan Hotel Manager

8/10 Bien

Omkar

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Réponse de Asif Khan le 21 sept. 2023
Dear Guest, Namaste !! Thank you for sparing your valuable time to review . It is a privilege to have you stay with us at Royal Orchid Central Grazia , Navi Mumbai. We are elated to know that you are happy with the overall services & hospitality of the hotel. Your words of appreciation is a generous source of motivation and encouragement for us to continue offering superior value and consistent service to all our customers. We look forward to welcome you back on your next visit to Royal Orchid Central Grazia, Navi Mumbai. Warm regards, Asif Khan Hotel Manager

6/10 Satisfaisant

Adish

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Not worth for the tariff paid
Whole night fighting with Mosquitos. Food was good but Restaurant service not appropriate.
Séjour de 1 nuit en mars 2023
Réponse de Asif Khan le 5 avr. 2023
Dear Guest, Namaste! Kindly accept our apology for the dissatisfaction and inconvenience caused to you. We have taken your feedback seriously with the concerned teams for a review of our operating procedures and immediate corrective action thereof. Much as we strive to serve our valued customers with highest and consistent standards of service, we regret that we have not been able to measure up to your expectations this time. May we request you to consider this as an aberration not reflective of our regular service standards and not to let this be an indelible perception. We would certainly make the necessary amendments in this respective area so as to let our valued customers have a pleasant experience always and maintain confidence in the services of our hotel. We hope you will not hold this experience against us and will offer us another opportunity to look after you in a manner that you expect and so rightfully deserve. Best Regards Asif Khan Hotel Manager

6/10 Satisfaisant

Srivathsan

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Bad location, in middle of truck stop. No stores near by for 1/2 km. Facilities in rooms broken including hot water, no attention to detail. Excellent staff, food is great.
Réponse de Asif Khan le 17 févr. 2023
Dear Guest, Namaste! Kindly accept our apology for the dissatisfaction and inconvenience caused to you. We have taken your feedback seriously with the concerned teams for a review of our operating procedures and immediate corrective action thereof. Much as we strive to serve our valued customers with highest and consistent standards of service, we regret that we have not been able to measure up to your expectations this time. May we request you to consider this as an aberration not reflective of our regular service standards and not to let this be an indelible perception. We would certainly make the necessary amendments in this respective area so as to let our valued customers have a pleasant experience always and maintain confidence in the services of our hotel. We hope you will not hold this experience against us and will offer us another opportunity to look after you in a manner that you expect and so rightfully deserve. Best Regards Asif Khan Hotel Manager

4/10 Médiocre

Marcel

Voyage en couple
Les points faibles : Propreté
De kamer was overduidelijk niet goed schoongemaakt. Er lag veel stof en vuil in meerdere hoeken van de kamer. Het beddengoed was gewassen, maar bevatte vlekken. Qua service was het onprofessioneel. Je vraagt om een taxi en men geeft aan dat deze er met 10 minuten is. 15 minuten wachten en vervolgens blijkt dat er überhaupt niet voor je is gebeld.
Réponse de Asif Khan le 16 déc. 2022
Dear Guest, Namaste!Kindly accept our apology for the dissatisfaction and inconvenience caused to you. We have taken your feedback seriously with the concerned teams for a review of our operating procedures and immediate corrective action thereof. We hope you will not hold this experience against us and will offer us another opportunity to look after you in a manner that you expect and so rightfully deserve. Best Regards Asif KhanHotel Manager

6/10 Satisfaisant

Amitava

Voyage en famille avec de jeunes enfants
Conveniently located, easy access to Vashi sector 17, 10 markets. The property is located in busy Truck terminal which I did not like. Room and hallway were damp, need better ventilation. Elevators are very tiny, need bigger lift that can accommodate 6 people comfortably. Overall I found the hotel pricy and not value for money.
Séjour de 7 nuits en septembre 2022
Réponse de Asif Khan le 17 févr. 2023
Dear Guest, Namaste! Kindly accept our apology for the dissatisfaction and inconvenience caused to you. We have taken your feedback seriously with the concerned teams for a review of our operating procedures and immediate corrective action thereof. Much as we strive to serve our valued customers with highest and consistent standards of service, we regret that we have not been able to measure up to your expectations this time. May we request you to consider this as an aberration not reflective of our regular service standards and not to let this be an indelible perception. We would certainly make the necessary amendments in this respective area so as to let our valued customers have a pleasant experience always and maintain confidence in the services of our hotel. We hope you will not hold this experience against us and will offer us another opportunity to look after you in a manner that you expect and so rightfully deserve. Best Regards Asif Khan Hotel Manager

10/10 Excellent

Girish

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was
Séjour de 1 nuit en décembre 2021

10/10 Excellent

Regina Lobo

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful stay at Royal Orchid Grazia
My stay was good. Amrut was the person who out did herself. Thank you Amrut.. God bless you and your team abundantly.
Séjour de 1 nuit en janvier 2021

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent Stay!!!
Having stayed at a few hotels in Mumbai over the past few years, this one has been the best one so far. On arrival to the hotel, we requested to change rooms as there was some building work going on within the corridor. The change of room was dealt with promptly and efficiently. On arrival into the room, the room was very spacious and comfortable. Breakfast and dinner was excellent too. We stayed here to watch the Cricket at Wankhede from England and I have to say that the hospitality from ALL staff is the best I’ve ever experienced. The establishment is of 5 star quality - I would recommend this hotel to my family and friends. Thank you for a great stay - I’m due back in Mumbai in a few weeks and will be booking again
Séjour de 3 nuits en décembre 2019

4/10 Médiocre

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Royal Orchid is a great property, rooms are clean and well maintained. We, however, had a poor experience. We booked two non-smoking rooms and requested rooms that were close together. Check-in staff allocated two rooms next to each other BUT these were smoking rooms and one reeked of smoke. Then we were told there were no other rooms, and we could only be moved to non-smoking rooms the following day. We were given no notice that we were allotted smoking rooms, we found out when we got in. We asked for an extra bed in the one room (which wasn't as bad as the other smoking room) and all 5 of us (2 kids included) spent the night there. Next day they did move us into non smoking rooms - however, we asked for a refund of the first night (of one room). Was denied. Not staying there again!
Séjour de 2 nuits en novembre 2019

2/10 Horrible

Voyageur vérifié

Séjour de 3 nuits en novembre 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2019

2/10 Horrible

Paritosh

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Not a good quality hotel
Séjour de 1 nuit en août 2019

6/10 Satisfaisant

Zhi Cheng

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juillet 2019

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, confort de la chambre
名前は立派なホテルです
チェックインが遅い、部屋にタオルの補充がなかった。ミニバー入れ忘れ、水も追加忘れ、朝食も７時からといっておきながら７時に行くと半分もそろっていない、などなど二度と行かない絶対に。他のエリア（Puneなど）のロイヤルオーキッドはよかったので、ここだけかも。
Séjour de 2 nuits en avril 2019
Réponse de Ameya Karnad le 24 juin 2019
Dear guest, We hereby apologize for the problem caused and request you to give us another opportunity to serve you. Hope to hear from you soon. Warm regards, Ameya P.Karnad General Manager Royal Orchid Central Grazia Vashi

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
breakfast was good and room was also clean staff was good
Séjour de 5 nuits en février 2019

2/10 Horrible

Voyageur vérifié

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Throw your staff out Mr.praveen mannerless guy doesn’t know how to talk to a girl.
Séjour de 5 nuits en janvier 2019

8/10 Bien

Amit

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice stay!
Decent hotel located near market and mall.
Séjour de 1 nuit en décembre 2018

8/10 Bien

anthony

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfectly fine hotel, food was excellent. I had a few issues with the bathroom facilities and how they fixed them. Took 3 attempts!
Séjour de 11 nuits en octobre 2018

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
The hotel need renovations . Doesn’t look as the picture . It’s over priced for the condições of the hotel .
Séjour de 1 nuit en septembre 2018

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Good one
Good one. Enjoyed stay.. delicious food. Staff training required
Séjour de 1 nuit en septembre 2018

6/10 Satisfaisant

Bharath, Bangalore

Les points faibles : Infrastructures et conditions de l’hébergement
Hotel reveiw
Ok hotel. Need to look into cleanliness especially the lobby area which is carpeted. Service needs improvement. Good is so-so.
Séjour de 1 nuit en juillet 2018

8/10 Bien

Benjamín

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
No respetan tarifa de taxi que incluia retorno
En la aplicación de hoteles.com dice que el servicio de taxi aeropuerto vale usd40 ida y vuelta. Ellos no me quisieron respetar eso y me cobraron usd40 por ida y usd40 por el retorno. El resto ok

10/10 Excellent

Benjamín

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

TingYao

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
週邊沒有適合外地人吃的餐廳. 對面就是車輛檢驗廠,大車進出, 塵土飛揚. 1個房間可以支持2個產品wifi. 早餐多樣化.
Séjour de 2 nuits en février 2018

8/10 Bien

Rakesh

Les points forts : Propreté, personnel et service, confort de la chambre
Rakesh Kumar
Overall Good feel to stay in this Hotel. There is a scope to improve food quality further.
Séjour de 2 nuits en janvier 2018

8/10 Bien

Voyageur vérifié

Les points forts : Propreté
Séjour de 2 nuits en décembre 2017

4/10 Médiocre

Aditya

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Dirty rooms and torn bed linen
Very disappointed. Stayed at Royal Orchid after a few years only coz it was close to work. Dirty rooms, torn bed linen and over priced food. Staff was friendly but couldn't make up for the short comings. Will not be staying here again.
Séjour de 1 nuit en juillet 2017
Dear Guest, Kindly accept our apology for the dissatisfaction and inconvenience caused to you. We have taken your feedback seriously with the concerned teams for a review of our operating procedures and immediate corrective action thereof. Much as we strive to serve our valued customers with highest and consistent standards of service, we regret that we have not been able to measure up to your expectations this time. May we request you to consider this as an aberration not reflective of our regular service standards and not to let this be an indelible perception. We would certainly make the necessary amendments in this respective area so as to let our valued customers have a pleasant experience always and maintain confidence in the services of our hotel. We hope you will not hold this experience against us and will offer us another opportunity to look after you in a manner that you expect and so rightfully deserve. Warm regards Asif Khan

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2017
Dear Guest, Thank you for taking time and posting a review of our hotel on Trip Advisor. It is a privilege to have you stay with us at Royal Orchid Central Grazia, Navi Mumbai. We are glad to learn that you are happy with the overall services of our hotel. Your words of appreciation are a generous source of motivation and encouragement for us to continue offering superior value and consistent service to all our customers. We look forward to welcome you back on your next visit. Warm Regards Snehanshu Banerjee General Manager

10/10 Excellent

sunil

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2017
Dear Guest, Thank you for taking time and posting a review of our hotel on Trip Advisor. It is a privilege to have you stay with us at Royal Orchid Central Grazia, Navi Mumbai. We are glad to learn that you are happy with the overall services of our hotel. Your words of appreciation are a generous source of motivation and encouragement for us to continue offering superior value and consistent service to all our customers. We look forward to welcome you back on your next visit. Warm Regards Snehanshu Banerjee General Manager

4/10 Médiocre

Chintoo

Les points faibles : Propreté et personnel et service
Service was very poor in restaurant. House keeping and cleanness really needs to be improved.
Dear Guest, Kindly accept our apology for the dissatisfaction and inconvenience caused to you. We have taken your feedback seriously with the concerned teams for a review of our operating procedures and immediate corrective action thereof. Much as we strive to serve our valued customers with highest and consistent standards of service, we regret that we have not been able to measure up to your expectations this time. May we request you to consider this as an aberration not reflective of our regular service standards and not to let this be an indelible perception. We would certainly make the necessary amendments in this respective area so as to let our valued customers have a pleasant experience always and maintain confidence in the services of our hotel. We hope you will not hold this experience against us and will offer us another opportunity to look after you in a manner that you expect and so rightfully deserve. Warm regards Snehanshu Banerjee General Manager

2/10 Horrible

Rajesh Kumar

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
3rd grade property 4th grade service & staff ...... Disgusting. They call them self a 4 star property but the fact is Royal Orchid is not even 1 star . Worst experience of my life . They don't have towels in the room .... the basic requirement of a guest . They say they are running short of towels..... unimaginable . The so called Duty Manager is not on duty in night shift he is absconding , when the front office executive tried contacting him , his phone is switched off . Guys stay away from this property the people are nasty ..... they are trained how to get away from their responsibilities . I willNEVER STAY in this property ...... horrible is not the word .
Dear Guest, Kindly accept our apology for the dissatisfaction and inconvenience caused to you. We have taken your feedback seriously with the concerned teams for a review of our operating procedures and immediate corrective action thereof. Much as we strive to serve our valued customers with highest and consistent standards of service, we regret that we have not been able to measure up to your expectations this time. May we request you to consider this as an aberration not reflective of our regular service standards and not to let this be an indelible perception. We would certainly make the necessary amendments in this respective area so as to let our valued customers have a pleasant experience always and maintain confidence in the services of our hotel. We hope you will not hold this experience against us and will offer us another opportunity to look after you in a manner that you expect and so rightfully deserve. Warm regards Snehanshu Banerjee General Manager

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I booked teh room as it showed a high discount - not worth it ;
Dear Guest, Kindly accept our apology for the dissatisfaction and inconvenience caused to you. We have taken your feedback seriously with the concerned teams for a review of our operating procedures and immediate corrective action thereof. Much as we strive to serve our valued customers with highest and consistent standards of service, we regret that we have not been able to measure up to your expectations this time. May we request you to consider this as an aberration not reflective of our regular service standards and not to let this be an indelible perception. We would certainly make the necessary amendments in this respective area so as to let our valued customers have a pleasant experience always and maintain confidence in the services of our hotel. We hope you will not hold this experience against us and will offer us another opportunity to look after you in a manner that you expect and so rightfully deserve. Warm regards Snehanshu Banerjee General Manager

2/10 Horrible

Anupam

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Unhygienic rooms - Bathroom was not cleaned, there were used towels and no fresh towels in the toilet. Pillows and linen were dirty. Provided twin bed even after specifically requesting for king size bed while booking Poor room service

8/10 Bien

Siddheswar

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
More than decent
It was good enough for a business traveller like me.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Worst breakfast I ever experienced .. but overall a good hotel to stay.. value for Money

6/10 Satisfaisant

Tony

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Propreté
Overall stay was good. I was surprised with the dust collected on the floor near the corners of the room. Had to ask for towels to be sent to the room on two occasions.
Réponse de FRONT OFFICE MANAGER le 20 juil. 2017
Dear Guest, Kindly accept our apology for the dissatisfaction and inconvenience caused to you. We have taken your feedback seriously with the concerned teams for a review of our operating procedures and immediate corrective action thereof. Much as we strive to serve our valued customers with highest and consistent standards of service, we regret that we have not been able to measure up to your expectations this time. May we request you to consider this as an aberration not reflective of our regular service standards and not to let this be an indelible perception. We would certainly make the necessary amendments in this respective area so as to let our valued customers have a pleasant experience always and maintain confidence in the services of our hotel. We hope you will not hold this experience against us and will offer us another opportunity to look after you in a manner that you expect and so rightfully deserve. Warm regards Snehanshu Banerjee General Manager

8/10 Bien

Sheldon

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre

8/10 Bien

parag

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
nice place to stay. very near to CIDCO convention
Nice breakfast, room service and helpful staff at front desk.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et personnel et service

2/10 Horrible

Voyageur vérifié

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Overall experience was really bad
We went to this hotel thinking our first night stay after our wedding would be good will be good but it turned out the other way round. Firstly, the ac was not working. We called the mechanic to checked twice but after 2 hours the mechanic tells us the ac machine is not working properly. We were newly weds couple and No special service was given to us. I would say my overall experience was really bad. Kind of ruined my first night. Not at all worth for 5 and half grand.

2/10 Horrible

MYUNG SHIK

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
최악의 호텔
해외출장을 50회 넘게 다녔는데 그중에 최악이었습니다. 객실도 더럽고 프론트가 불친절했음. (전반적으로 모두다)

6/10 Satisfaisant

ganna, Dubai

Les points forts : Propreté et confort de la chambre
This hotel can be very good for 3 stars. It is very far from the center of the town. But near by is a metro. You will need near 1 hour to reach the down town

8/10 Bien

Chirukandath, Delhi

Les points forts : Personnel et service et confort de la chambre
This was only a short stay. We were quite comfortable, and the staff were very hospitable. Food is worth mentioning, really good.

8/10 Bien

Mayur

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre

4/10 Médiocre

Peter from WA, Perth

Les points faibles : Confort de la chambre
Cold shower poor breakfast
I stayed for 2 nights in May 2016 and could not get hot water in the shower. The breakfast had a very small selection of western options and the staff whilst they tried to be helpful seemed only to have a few phrases of English and could not deal with queries they were not used to answering. There English was still way better than my Hindi though

4/10 Médiocre

KS, BENGALURU

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
poorly maintained
Hotel is not well maintained...all night i could hear sound from my bed back rest panel ..maybe there were rats.Noise from the corridor and upper floor could be heard making it difficult to sleep.AC panel was also broken. Very bad choices in in room dining and expensive. I will not like to stay there again. Staff looked poorly presented and bare of any smile.