Avis sur Novotel Mumbai International Airport
Novotel Mumbai International Airport
CTS 1359, Andheri - Kurla Rd, Marol, next to Airport Metro Station, Mumbai
Avis
9,0
Merveilleux
9,2/10
Propreté
8,8/10
Personnel et service
9,4/10
Équipements
9,2/10
Infrastructures et conditions de l’hébergement
9,0/10
Écoresponsabilité
Avis
Voyage en famille
1 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Vishrut Gupta le 4 mai 2024
Dear Ms. Kirti,Greetings from Novotel Mumbai International Airport !Thank You for sharing your valuable feedback with us. We are glad to hear that your stay with us was satisfying. We strive to create unforgettable experiences for our guests, and we are delighted to know that we could do that for you.Once again, thank you for your feedback and we look forward to welcoming you again.Best RegardsVishrut GuptaGeneral Manager
10/10 Excellent
Soniya
Voyage en famille
27 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Soniya
Séjour de 13 nuits en avril 2024
Réponse de Vishrut Gupta le 2 mai 2024
Dear Ms. Soniya,Greetings from Novotel Mumbai International Airport !Thank You for sharing your valuable feedback with us. We are glad to hear that your stay with us was satisfying. We strive to create unforgettable experiences for our guests, and we are delighted to know that we could do that for you.Once again, thank you for your feedback and we look forward to welcoming you again.Best RegardsVishrut GuptaGeneral Manager
6/10 Satisfaisant
Parth
19 avr. 2024
Parth
Séjour de 3 nuits en avril 2024
Réponse de Rachita Sood le 13 mai 2024
Dear Mr. Parth, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We strive to provide our guests with the highest level of comfort and luxury, and your insights are invaluable as we continue to enhance our offerings. Do let us know in case there is anything we can work towards enhancing our guests' stay experience. You can reach us at +91 86578 68771 and share your feedback with us.We look forward to welcoming you again with a promise to make sure that your stay experience will be better than the previous one.Best Regards Rachita SoodGeneral Manager
8/10 Bien
Sumita
15 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sumita
Séjour de 2 nuits en avril 2024
Réponse de Vishrut Gupta le 18 avr. 2024
Dear Ms. Sumita, Greetings from Novotel Mumbai International Airport !Thank you for taking the time to share your valuable feedback with us. We strive to provide our guests with the highest level of comfort and luxury, and your insights are invaluable as we continue to enhance our offerings. Your feedback will be shared with our team as we work to make necessary improvements.We look forward to welcoming you again with a promise to make sure that your stay experience will be better than the previous one.Best Regards Vishrut Gupta General Manager
10/10 Excellent
Avi
Voyage d’affaires
13 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Avi
Séjour de 14 nuits en mars 2024
Réponse de Vishrut Gupta le 18 avr. 2024
Dear Mr. Avi, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager
10/10 Excellent
Ralitsa, Birmingham
Voyage en famille avec de jeunes enfants
7 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ralitsa
Séjour de 1 nuit en avril 2024
Réponse de Vishrut Gupta le 18 avr. 2024
Dear Ms. Ralitsa, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager
10/10 Excellent
Ranbir
Voyage en couple
2 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ranbir
Séjour de 1 nuit en mars 2024
Réponse de Vishrut Gupta le 5 avr. 2024
Dear Mr. Ranbir Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager
10/10 Excellent
JINSOON
26 févr. 2024
JINSOON
Séjour de 2 nuits en février 2024
Réponse de Vishrut Gupta le 29 févr. 2024
Dear Guest, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager
8/10 Bien
Jon
13 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jon
Séjour de 1 nuit en février 2024
Réponse de Vishrut Gupta le 29 févr. 2024
Dear Mr. Jon, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We strive to provide our guests with the highest level of comfort and luxury, and your insights are invaluable as we continue to enhance our offerings. Your feedback will be shared with our team as we work to make necessary improvements.We look forward to welcoming you again with a promise to make sure that your stay experience will be better than the previous one.Best Regards Vishrut Gupta General Manager
8/10 Bien
Saritha
12 févr. 2024
Saritha
Séjour de 1 nuit en février 2024
Réponse de Vishrut Gupta le 18 avr. 2024
Dear Ms. Saritha, Greetings from Novotel Mumbai International Airport !Thank you for taking the time to share your valuable feedback with us. We strive to provide our guests with the highest level of comfort and luxury, and your insights are invaluable as we continue to enhance our offerings. Your feedback will be shared with our team as we work to make necessary improvements.We look forward to welcoming you again with a promise to make sure that your stay experience will be better than the previous one.Best Regards Vishrut Gupta General Manager
10/10 Excellent
Subhankar
Voyage en famille
30 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great experience
Subhankar
Séjour de 1 nuit en janvier 2024
Réponse de Vishrut Gupta le 1 févr. 2024
Dear Mr. Subhankar, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager
10/10 Excellent
Harjeet
Voyage en couple
20 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Harjeet
Séjour de 3 nuits en décembre 2023
Réponse de Vishrut Gupta le 24 janv. 2024
Dear Mr. Harjeet, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager
10/10 Excellent
Ashish
Voyage en famille
18 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ashish
Séjour de 1 nuit en décembre 2023
Réponse de Vishrut Gupta le 24 janv. 2024
Dear Mr. Ashish, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager
2/10 Horrible
Nassir
16 janv. 2024
Les points faibles : Personnel et service
Extremely disappointed
Nassir
Séjour de 2 nuits en janvier 2024
Réponse de Vishrut Gupta le 17 janv. 2024
Dear Mr. Nassir, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks helps us understand the points where we need improvement. Please be rest assured that your feedback has been shared with the team and we shall work towards taken the corrective measures to make sure that it is not repeated in future.It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager
10/10 Excellent
Voyageur vérifié
2 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en décembre 2023
Réponse de Vishrut Gupta le 17 janv. 2024
Dear Guest, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager
10/10 Excellent
SEEMA, Woodbridge
Voyage en famille
29 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
SEEMA
Séjour de 1 nuit en décembre 2023
Réponse de Vishrut Gupta le 24 janv. 2024
Dear Ms. Seema, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager
10/10 Excellent
Joydip
Voyage en famille
27 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Joydip
Séjour de 1 nuit en décembre 2023
Réponse de Vishrut Gupta le 30 déc. 2023
Dear Mr. Joydip,Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager
10/10 Excellent
Akshee
27 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Akshee
Réponse de Vishrut Gupta le 30 déc. 2023
Dear Ms. Akshee, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager
10/10 Excellent
Neeta
25 déc. 2023
Neeta
Séjour de 1 nuit en décembre 2023
Réponse de Vishrut Gupta le 30 déc. 2023
Dear Ms. Neeta, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager
8/10 Bien
Amitesh
Voyage en famille
15 déc. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
Amitesh
Séjour de 1 nuit en novembre 2023
Réponse de Vishrut Gupta le 30 déc. 2023
Dear Mr. Amitesh, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager
10/10 Excellent
sarani
Voyage en famille
6 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
sarani
Séjour de 2 nuits en décembre 2023
Réponse de Vishrut Gupta le 7 déc. 2023
Dear Ms. Sarani,Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager
8/10 Bien
Deepak
21 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Deepak
Séjour de 1 nuit en novembre 2023
Réponse de Vishrut Gupta le 23 nov. 2023
Dear Mr. Deepak, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks helps us understand the points where we need improvement. Please be rest assured that your feedback has been shared with the team and we shall work towards taken the corrective measures to make sure that it is not repeated in future.It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager
10/10 Excellent
Ramdeo
17 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ramdeo
Séjour de 1 nuit en novembre 2023
Réponse de Vishrut Gupta le 20 nov. 2023
Dear Mr. Ramdeo Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks helps us understand the points where we need improvement. Please be rest assured that your feedback has been shared with the team and we shall work towards taken the corrective measures to make sure that it is not repeated in future.It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager
10/10 Excellent
Voyageur vérifié
Voyage d’affaires
13 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good Hotel & Location
Voyageur vérifié
Séjour de 1 nuit en octobre 2023
Réponse de Vishrut Gupta le 16 nov. 2023
Dear Guest, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks helps us understand the points where we need improvement. Please be rest assured that your feedback has been shared with the team and we shall work towards taken the corrective measures to make sure that it is not repeated in future.It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager
10/10 Excellent
Ramachandran
12 nov. 2023
Les points forts : Propreté
Ramachandran
Séjour de 1 nuit en novembre 2023
Réponse de Vishrut Gupta le 16 nov. 2023
Dear Mr. Ramachandran, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager
10/10 Excellent
Agnieszka
Voyage d’affaires
8 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Agnieszka
Séjour de 2 nuits en novembre 2023
Réponse de Vishrut Gupta le 13 nov. 2023
Dear Ms. Agnieszka, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager
6/10 Satisfaisant
Shweta
31 oct. 2023
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Shweta
Séjour de 2 nuits en octobre 2023
Réponse de Vishrut Gupta le 3 nov. 2023
Dear Ms. Shweta, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks helps us understand the points where we need improvement. Please be rest assured that your feedback has been shared with the team and we shall work towards taken the corrective measures to make sure that it is not repeated in future.It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager
8/10 Bien
INVENTIA
30 oct. 2023
INVENTIA
Séjour de 1 nuit en octobre 2023
Réponse de Vishrut Gupta le 2 nov. 2023
Dear Guest,Greetings from Novotel Mumbai International Airport !Thank You for sharing your valuable feedback with us. We are glad to hear that your stay with us was satisfying. We strive to create unforgettable experiences for our guests, and we are delighted to know that we could do that for you.Once again, thank you for your feedback and we look forward to welcoming you again.Best RegardsVishrut GuptaGeneral Manager
8/10 Bien
Pravinkumar, Lusaka
29 oct. 2023
Pravinkumar
Séjour de 2 nuits en octobre 2023
Réponse de Vishrut Gupta le 1 nov. 2023
Dear Mr. Kumar, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager
8/10 Bien
Jaime
Voyage en famille
24 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jaime
Séjour de 1 nuit en octobre 2023
Réponse de Vishrut Gupta le 26 oct. 2023
Dear Mr. Jaime, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks helps us understand the points where we need improvement. Please be rest assured that your feedback has been shared with the team and we shall work towards taken the corrective measures to make sure that it is not repeated in future.It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager
10/10 Excellent
Jonathan
19 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jonathan
Séjour de 1 nuit en septembre 2023
Réponse de Vishrut Gupta le 21 oct. 2023
Dear Mr. Jonathan, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager
8/10 Bien
Voyageur vérifié
Voyage d’affaires
19 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 4 nuits en octobre 2023
Réponse de Vishrut Gupta le 22 oct. 2023
Dear Guest, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager
10/10 Excellent
INVENTIA
Voyage d’affaires
13 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
INVENTIA
Séjour de 11 nuits en octobre 2023
Réponse de Vishrut Gupta le 19 oct. 2023
Dear Guest, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager
6/10 Satisfaisant
Seemantini
Voyage d’affaires
3 oct. 2023
Seemantini
Séjour de 1 nuit en septembre 2023
Réponse de Vishrut Gupta le 19 oct. 2023
Dear Guest,Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks helps us understand the points where we need improvement. Please be rest assured that your feedback has been shared with the team and we shall work towards taken the corrective measures to make sure that it is not repeated in future.It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager
8/10 Bien
Nitian
1 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nitian
Séjour de 3 nuits en septembre 2023
Réponse de Vishrut Gupta le 19 oct. 2023
Dear Mr. Nitian,Greetings from Novotel Mumbai International Airport !Thank You for sharing your valuable feedback with us. We are glad to hear that your stay with us was satisfying. We strive to create unforgettable experiences for our guests, and we are delighted to know that we could do that for you.Once again, thank you for your feedback and we look forward to welcoming you again.Best RegardsVishrut GuptaGeneral Manager
6/10 Satisfaisant
Rahul
22 sept. 2023
Les points forts : Infrastructures et conditions de l’hébergement
Rahul
Séjour de 1 nuit en septembre 2023
Réponse de Vishrut Gupta le 30 sept. 2023
Dear Mr. Rahul, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks helps us understand the points where we need improvement. Please be rest assured that your feedback has been shared with the team and we shall work towards taken the corrective measures to make sure that it is not repeated in future.It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager
6/10 Satisfaisant
Kiran
20 sept. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
Kiran
Séjour de 2 nuits en septembre 2023
Réponse de Vishrut Gupta le 23 sept. 2023
Dear Ms. Kiran, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help us understand the areas of improvement. Please be rest assured that the feedback has been shared with the concerned team and we shall take necessary measures to ensure that it is not repeated in the future.Please accept our sincere apologies for the inconvenience caused and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager
10/10 Excellent
Thankachan Pallikkarakaran
Voyage en famille avec de jeunes enfants
16 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thankachan Pallikkarakaran
Séjour de 1 nuit en septembre 2023
Réponse de Vishrut Gupta le 19 sept. 2023
Dear Mr. Pallikkarakaran, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager
10/10 Excellent
Voyageur vérifié
16 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 6 nuits en septembre 2023
Réponse de Vishrut Gupta le 19 sept. 2023
Dear Guest, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager
8/10 Bien
Heidi
13 sept. 2023
Heidi
Séjour de 1 nuit en septembre 2023
Réponse de Vishrut Gupta le 17 sept. 2023
Dear Ms. Heidi,Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager
6/10 Satisfaisant
Abu
Voyage d’affaires
5 sept. 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
This hotel is prone to selective deafness.
Abu
Séjour de 2 nuits en septembre 2023
Réponse de Vishrut Gupta le 11 sept. 2023
Dear Mr. Abu,Greetings from Novotel Mumbai International Airport !Thank you for taking the time to share your valuable feedback with us. Please accept our sincere apologies for the inconvenience caused during your stay.We would like you to know that this is not at all reflective of the kind of service and comfort we aim to provide our guests. We understand how inconvenient the noise must have been especially when you have important travel plans next day. Your comfort and satisfaction is of utmost importance to us, and we regret that we fell short of your expectations on this occasion. Be rest assured that the issue has been taken up with the team and we will have the same resolved. We look forward to welcoming you again.Best RegardsVishrut GuptaGeneral Manager
8/10 Bien
Milalynne
Voyage d’affaires
18 août 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Good stay. F & B service needs improvement.
Milalynne
Séjour de 2 nuits en août 2023
Réponse de Vishrut Gupta le 10 sept. 2023
Dear Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. Please be rest assured that your feedback with regards to the Food and Beverage Service is being looked to improve the same.It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager
10/10 Excellent
KSHAMA
11 août 2023
KSHAMA
Séjour de 1 nuit en août 2023
Réponse de Vishrut Gupta le 10 sept. 2023
Dear Ms. Kshama, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager
10/10 Excellent
LEENA
Voyage en famille, Voyage d’affaires
6 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
LEENA
Séjour de 3 nuits en août 2023
Réponse de Vishrut Gupta le 10 sept. 2023
Dear Ms. Leena, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager
10/10 Excellent
Lalitha
Voyage en famille avec de jeunes enfants, Voyage en famille
19 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lalitha
Séjour de 3 nuits en juillet 2023
Réponse de Vishrut Gupta le 21 juil. 2023
Dear Ms. Lalitha,Greetings from Novotel Mumbai International Airport !Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again.Best RegardsVishrut GuptaGeneral Manager
8/10 Bien
Voyageur vérifié
Voyage d’affaires
28 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Generally Good.
Voyageur vérifié
Séjour de 2 nuits en juin 2023
Réponse de Vishrut Gupta le 19 juil. 2023
Dear Guest,Greetings from Novotel Mumbai International Airport !Thank you for taking the time to share your valuable feedback with us.Please be rest assured that your feedback is well noted and has been passed on to the concerned team members so that we can work on the same and improve our services.At Novotel, we strive to make sure that our guests receive the best of our services and such feedbacks help us identify our loop holes and help us work towards them.We look forward to welcoming you again.Best RegardsVishrut GuptaGeneral Manager
10/10 Excellent
SUDARSHAN
25 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
SUDARSHAN
Séjour de 1 nuit en juin 2023
Réponse de Vishrut Gupta le 29 juin 2023
Dear Mr. Sudarshan,Greetings from Novotel Mumbai International Airport !Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again.Best RegardsVishrut GuptaGeneral Manager
6/10 Satisfaisant
Voyageur vérifié
Voyage d’affaires
17 mars 2023
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en mars 2023
Réponse de Vishrut Gupta le 29 mars 2023
Dear Guest,Greetings from Novotel Mumbai International Airport !At the onset, please accept my apologies for the difficulties experienced by you during your stay. Your feedback has been addressed with the key stakeholders and we will ensure that this does not occur in the future.We greatly value your patronage and hope you give us another opportunity to restore your faith in our services.We look forward to welcoming you again.Best RegardsVishrut GuptaGeneral Manager
10/10 Excellent
Voyageur vérifié
Voyage d’affaires
26 févr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en février 2023
Réponse de Vishrut Gupta le 6 mars 2023
Dear Guest,Greetings from Novotel Mumbai International Airport !Many thanks for sharing your positive experience at our hotel. It is a pleasure to hear that you enjoyed your visit with us. Commitment to excellence and guest satisfaction are our utmost priority and we are glad you were impressed by our team and service.Your feedback goes a long way in motivating our team to continue to deliver exceptional experience for all our guests.The team is looking forward to welcoming you to another memorable experience in the future.Best RegardsVishrut GuptaGeneral Manager