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Avis sur ibis Navi Mumbai Hotel

3 out of 5
ibis Navi Mumbai Hotel
D 266 TTC Industrial Estate Turbhe, Navi Mumbai

Avis

7,2

Bien

Note des voyageurs de 10 (Excellent), d’après 30 avis sur 114." "
Note des voyageurs de 8 (Bien), d’après 41 avis sur 114." "
Note des voyageurs de 6 (Satisfaisant), d’après 19 avis sur 114." "
Note des voyageurs de 4 (Médiocre), d’après 12 avis sur 114." "
Note des voyageurs de 2 (Horrible), d’après 12 avis sur 114." "

7,8/10

Propreté

7,4/10

Personnel et service

5,6/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

7,4/10

Écoresponsabilité

Avis

10/10 Excellent

Amitava

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall it was a very comfortable and pleasant experience staying at this hotel. I will recommend others to stay.
Séjour de 2 nuits en décembre 2023
Réponse de Abhishek le 31 janv. 2024
Dear Amitava,It was a pleasure having you with us at ibis Navi Mumbai. and taking time out to share your feedback on this social platform. We are delighted that you enjoyed the experience as much as we enjoyed being at your service.It is such encouraging words from our discerning patrons that makes our day and drives us in our constant endeavour to offer a better experience to all our guests.We thank you for your feedback and look forward to welcoming you back to ibis Navi Mumbai.Warm Regards,Abhishek PillaiGuest Service Manager

10/10 Excellent

Amitava

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I loved this hotel. Very clean and courteous hotel staff. Will go back and stay again.
Séjour de 2 nuits en janvier 2024
Réponse de Abhishek le 12 janv. 2024
Dear Guest,Thank you for taking out the time to review our hotel. We are extremely glad that we have provided you with a good experience and would like to do so again in the future. We thank you for your feedback and look forward to welcoming you back to ibis Navi Mumbai.Warm Regards,Abhishek PillaiGuest Service Manager

2/10 Horrible

Amitava

Séjour de 2 nuits en décembre 2023
Réponse de Abhishek le 31 janv. 2024
Dear Guest,Thank you for taking the time to tell us about your experience at the ibis Navi Mumbai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Abhishek PillaiGuest Service Manager

2/10 Horrible

Dinesh

Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The bathroom and toilet was dirty. The washbasin had stains. The towels provided had black stains. The room curtains did not cover the windows fully. The price paid for a room in this condition was way too high.
Séjour de 1 nuit en décembre 2023
Réponse de Abhishek le 4 janv. 2024
Dear Dinesh,Thank you for taking the time to tell us about your experience at the ibis Navi Mumbai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Abhishek PillaiGuest Service Manager

10/10 Excellent

Deidre

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hidden gem near highway
This hotel offers comfort, the basic amenities but also additional thoughtful things, such as an ironing station and includes a restaurant and bar. Room service was prompt. Menu has enough veg and non veg items. However, they lacked fresh pineapple juice which I as listed, only had canned. Same issue for breakfast, only fresh watermelon juice. There needs to be more than 1 fresh fruit juice offered. The breakfast buffet was delicious, with an omelette/dosa/pancake station. Again, only melon /watermelon offered. No other fresh fruit available. A hotel of this caliber should have more than cheap watermelon to offer its guests. Aside from this, very pleasant and prompt staff. Comfortable bed. Worth the price and stay. Aside from this,
Séjour de 1 nuit en novembre 2023
Réponse de Abhishek le 4 janv. 2024
Dear Guest,Thank you for taking out the time to review our hotel. We are extremely glad that we have provided you with a good experience and would like to do so again in the future. We thank you for your feedback and look forward to welcoming you back to Ibis Navi Mumbai.Warm Regards,Abhishek PillaiGuest Service Manager

4/10 Médiocre

Vipul

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
It's a decent value for money stay if you are traveling for business as this is more like a no-frill hotel with basics in place. Breakfast is decent as the overall spread. Check-in process is fast and they gave me an early check-in at 10 am without having to request. Keep your original ID as they dont accept digi-locker which is also government approved and accepted nationally but this hotel wont accept it and they need a physical aadhar card or other id. Try and keep your personal toiletries as the ones provided in hotel are not very promising. Rooms are clean overall. They have a separate iron-room so you can walk a few steps out of your room to iron your clothes. 1. The bathroom drain was completely clogged and water was an inch high after 5 mins of shower. For my 3-days stay, I had to pack all my stuff back so I can move to a different room the next day. A bit hassled with this. 2. Noise in the Rooms area: Some repair staff was doing activity in the evening for more than an hour until I went and requested them to stop and resume in next day noon time when its convenient for all. 3. Poor room-dining experience. Received wrong item first and secondly the replacement came in after almost an hour.
Séjour de 1 nuit en novembre 2023
Réponse de Abhishek le 4 janv. 2024
Dear Vipul,Thank you for taking the time to tell us about your experience at the ibis Navi Mumbai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Abhishek PillaiGuest Service Manager

6/10 Satisfaisant

garry

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Washroom in lobby smelled bad.
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en septembre 2023

8/10 Bien

Ellanshu

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juin 2023

4/10 Médiocre

Abhay, Carlsbad

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Just terrible Poorly trained staff Unmannered clientele that the staff ignores Terrible food quality and lack of buffet etiquette
Séjour de 4 nuits en mars 2023
Réponse de Yuvraj Ghatage le 16 mars 2023
Dear Guest,Thank you for taking the time to tell us about your experience at the ibis Navi Mumbai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Yuvraj GhatageGuest Service Manager

8/10 Bien

Amitava

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very good breakfast, good dining options. Staff are very pleasing and helpful. There were lots of noise from the neighboring room in the middle of the night. Could not have peaceful sleep in two nights because of that. I will suggest you make some hotel policy to maintain quietness at least during nigh time. Overall good expereince.
Séjour de 4 nuits en mars 2023
Réponse de Yuvraj Ghatage le 16 mars 2023
Dear Guest,We very much appreciate your comments regarding your stay at the ibis Navi Mumbai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Yuvraj GhatageGuest Service Manager

6/10 Satisfaisant

michael

Séjour de 4 nuits en février 2023
Réponse de YUVRAJ le 1 avr. 2023
Dear Guest,We very much appreciate your comments regarding your stay at the ibis Navi Mumbai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Yuvraj GhatageGuest Service Manager

8/10 Bien

subha

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Like- Quiet, reasonably clean, comfortable bed. Dislike- Due to a glitch in the system (as per the manager), a faulty bill was generated. I was assured that a correct bill will be mailed to me within 10-15 mins. But even after 24 hrs, i am yet to receive the corrected bill which I absolutely need to submit at my office. Very limited in room dining options
Réponse de Yuvraj Ghatage le 16 mars 2023
Dear Guest,We very much appreciate your comments regarding your stay at the ibis Navi Mumbai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Yuvraj GhatageGuest Service Manager

6/10 Satisfaisant

Francis

Voyage d’affaires
Les points forts : Propreté
Séjour de 5 nuits en janvier 2023
Réponse de Yuvraj Ghatage le 4 févr. 2023
Dear Sir,Thank you for taking the time to tell us about your experience at the ibis Navi Mumbai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Yuvraj GhatageGuest Service Manager

6/10 Satisfaisant

Ashok

Voyage d’affaires
Les points faibles : Personnel et service et équipements
The staff is clueless. Tv does not work. Overall very average property.
Réponse de Yuvraj Ghatage le 23 déc. 2022
Hi Ashok, Thank you for taking the time acknowledging the hospitality. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies and we shall work on improvising this. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm Regards, Yuvraj Ghatage Guest service manager

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Satisfactory experience
Rooms are small but doesn't feel congested, washroom is fitted and feels small; however the room needs little soundproofing and some ventilation especially on 6th floor smoking rooms. Room facilities and cleanliness is good.. Can order food from swiggy/zomato but will have to collect from the entrance.. Reception/front desk gave mixed experiences, good as well as rude. I was assigned a non_smoking room by mistake, when I went to the reception, this lady was very rude and told me will have to wait for 2 hrs as if it was my mistake.. However the person who checked me in fortunately saw me n assigned a room within 5mins.
Séjour de 1 nuit en octobre 2022
Réponse de YUVRAJ le 1 avr. 2023
Dear Guest,We very much appreciate your comments regarding your stay at the ibis Navi Mumbai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Yuvraj GhatageGuest Service Manager

4/10 Médiocre

Rohit

Les points forts : Propreté
Les points faibles : Équipements
Séjour de 2 nuits en septembre 2022

4/10 Médiocre

Benjamin

Voyage d’affaires
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Personnel et service
Séjour de 1 nuit en mai 2022
Réponse de Yogesh Bhatt le 21 juin 2022
Hi Benjamin, Thank you for taking the time acknowledging the hospitality. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies and we shall work on improvising this. We appreciate if you could share your concerns so as we check on it. It is our hope that you will give us the opportunity to better serve you in the near future. Warm Regards, Yogesh Bhatt Operations Manager

10/10 Excellent

Hanumant

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Food quality and cleanliness is excellent.
Séjour de 3 nuits en avril 2022
Réponse de Warm Regards, Yogesh Bhatt Operations Manager le 19 avr. 2022
Hi Sir, Good Food Good Mood!! Great to know that you enjoyed the culinary experience at our hotel. We look forward to welcome you back soon.

8/10 Bien

Shweta

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2022
Réponse de YUVRAJ le 1 avr. 2023
Dear Guest,We very much appreciate your comments regarding your stay at the ibis Navi Mumbai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Yuvraj GhatageGuest Service Manager

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
They didn't provide Jain food.
Séjour de 1 nuit en novembre 2021

8/10 Bien

Amjad

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
All good
Séjour de 1 nuit en décembre 2020

8/10 Bien

Kumaran

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en décembre 2020
Réponse de YUVRAJ le 1 avr. 2023
Dear Guest,We very much appreciate your comments regarding your stay at the ibis Navi Mumbai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Yuvraj GhatageGuest Service Manager

8/10 Bien

Voyageur vérifié

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Simple and clean
Séjour de 2 nuits en janvier 2020
Réponse de Kedar Dighe - General Manager le 23 janv. 2020
Thank you very much for the great ratings and recommendations. We look forward to welcome you back soon.

10/10 Excellent

JONG HWAN

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very good for biz trip. room is not big but cozy and clean. price is very good. Considering the price and conditions, it will be the best option while staying in Navi Mumbai.
Séjour de 4 nuits en décembre 2019
Réponse de Kedar Dighe - General Manager le 9 janv. 2020
Hi Jong, Wishing you a happy and healthy new year ! We thank you very much for such a beautiful review and look forward to welcome you back soon.

10/10 Excellent

P

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en décembre 2019
Réponse de Kedar Dighe le 30 déc. 2019
Dear Guest, Thank you for sharing a great feedback. We are delighted to know that you had a great experience. We will share your feedback with our team they will be very happy. We are eagerly waiting to welcome you back at our hotel . Regards, Kedar Dighe- General Manager.

10/10 Excellent

Phoenix, USA

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is located on a busy street! Rides are easy to catch. Staff are amazing and very responsive! Variety of choices for breakfast everyday! ( i was given breakfast on the house for my entire stay😀!!!!!) Rooms are clean! Housekeeping keeps it tidy everyday! I was really impressed! Indeed an international hotel! Had a wonderful stay from check in to check out!!!Highly recommendable!!! ⭐️⭐️⭐️⭐️⭐️
Séjour de 3 nuits en décembre 2019
Réponse de Best regards, Kedar DIGHE , General Manager le 26 déc. 2019
Dear Guest, Thank you for sharing your experience with us. We are glad to learn that you enjoyed the hospitality here. We hope to welcome you back soon.

2/10 Horrible

Jack

Séjour de 1 nuit en décembre 2019

8/10 Bien

Voyageur vérifié

Voyage d’affaires
decent stau
It was a decent location as we were visiting factories around the MIDC area. Good location
Séjour de 3 nuits en novembre 2019
Réponse de Kedar Dighe le 16 déc. 2019
Hi Stau, Thank you for sharing your feedback, glad to know that you had a great stay and found ibis Navi Mumbai conveniently located.We look forward to your visit soon. Best regards, Kedar DIGHE , General Manager

8/10 Bien

INC

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
이비스 나비뭄바이
깨끗합니다.
Séjour de 2 nuits en novembre 2019
Réponse de Kedar Dighe - General Manager le 30 nov. 2019
Thank you for staying with us. We appreciate your feedback and look forward to your visit.

8/10 Bien

TAESUNG

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
가성비있는 호텔입니다.
Séjour de 4 nuits en novembre 2019
Réponse de Kedar Dighe - General Manager le 30 nov. 2019
Thank you very much for recommending us. We truly appreciate the same. We look forward to welcome you back soon.

10/10 Excellent

Wei Kai

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 9 nuits en octobre 2019
Réponse de Kedar Dighe - General Manager le 29 oct. 2019
Hello Wei Kai, We truly appreciate your rating and thank you for staying with us. Wishing you and your loved ones a very Happy Diwali.

10/10 Excellent

SUCHAN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
ibis navi mumbai staying experience
Very clean and crews are very kindly
Séjour de 12 nuits en octobre 2019
Réponse de Kedar Dighe - General Manager le 23 oct. 2019
Dear Suchan, We thank you for your warm regards and thank you for patronising Ibis Navi Mumbai for your stays in Mumbai. We look forward to welcome you back soon.

10/10 Excellent

sungsoo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super clean & Comfortable
Market is so Far. But. Super clean & Comfortable
Séjour de 12 nuits en octobre 2019
Réponse de Kedar Dighe - General Manager le 19 oct. 2019
Dear Sungsoo, Thank you very much for the excellent rating and motivating comments. Best Regards, Kedar Dighe - General Manager

8/10 Bien

Yuki, Japan

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
スタッフが親切でした。
Séjour de 3 nuits en septembre 2019
Réponse de Kedar DIGHE le 9 oct. 2019
Hi Yuki, Thank you for reviewing us.We are glad to know that you liked our hospitality.We are looking forward to welcome you back soon . Best Regards Kedar Dighe General Manager

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stinking rooms and arrogant staff .. Ibis Navi Mumbai would never be my choice for future stays
Séjour de 1 nuit en août 2019

8/10 Bien

Voyageur vérifié

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was good on location and.presentable...but it’s expensive as a buisness hotel...crowd Ok.
Séjour de 4 nuits en juillet 2019
Réponse de Kedar Dighe - Hotel Manager le 19 juil. 2019
Dear Guest, Thank you for sharing your experience with us. We are glad to learn that you enjoyed the hospitality here. Ibis Navi Mumbai is reasonably priced among the other similar hotels of the same category. We hope to welcome you back soon !

2/10 Horrible

Voyageur vérifié

Séjour de 3 nuits en juillet 2019
Réponse de Kedar Dighe - Hotel Manager le 9 juil. 2019
Hello, We are disheartened with your rating and would like to understand your experience in detail to help us improvise and serve you better.

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The location is not that great and there aren't too many good restaurants in the area. There is a mall nearby but it is about 6km away. The place is ok for a one day stay but not great for longer stays.
Séjour de 3 nuits en mai 2019
Réponse de Radhika Tata le 25 juin 2019
Dear Guest, Thanks you sharing feedback on location. Ibis navi Mumbai is strategically located near the prominent business district . We have a 24/7 Coffee shop and with great menu option .Transportation packages can be availed at front desk to travel near by places . We will be happy to assist you during your next stay. Thanking & looking forward to welcome you back again. Sincerely, Radhika Tata Director of sales

2/10 Horrible

Wai Man

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Terrible Hotel
This is a not good hotel. This Hotel make the IBIS brandname worst. The reception is not professional and double charge me because I was already out of Mumbai and I am not able to get argue back the double charge. The food and breakfast is also not terrible in the restaurant. Room is also not clean, the bed has even has some dirty mark. I seldom write comment but this Hotel really make me sick. I don't recommend to stay in this hotel.
Séjour de 2 nuits en mai 2019
Réponse de Kedar Dighe - Hotel Manager le 9 juil. 2019
Dear Wai Man, I sincerely apologise for the inconvenience caused to you and hope that you would give us another opportunity to serve you better on your next visit. Best Regards, Kedar Dighe - Hotel Manager

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements
Good place for just staying, food is pathetic. Staff is ok
Séjour de 1 nuit en mai 2019
Réponse de Priyanka Pandey le 23 mai 2019
Dear Guest, I am sorry to hear that during your last visit we were unable to deliver the service standards that we always provide to our valued guest. We have taken a careful note of your feedback on issues highlighted by you. I can assure you that your experience was certainly not reflective of our usual standards of service and I sincerely regret the inconvenience caused to you. We request you to provide us with another opportunity to serve you better and to regain your confidence in ibis Navi Mumbai. Sincerely, Priyanka Pandey Rooms Division Manager

10/10 Excellent

Dipankar, Mumbai

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Courteous and helpful staff, fantastic breakfast buffet spread, good location and yet not noisy. Good value for money. Responsiveness over the phone should improve, as a couple of times housekeeping and reception didnt pick up the phone. Else all very good. Quite satisfied and would recommend to others.
Séjour de 2 nuits en mai 2019
Réponse de Priyanka Pandey le 15 mai 2019
Dear Guest, We truly appreciate your comments regarding your stay at ibis Navi Mumbai. I am pleased to hear that you enjoyed the services rendered by our team members and your kind appreciation will certainly be a source of motivation for all of them. I am sure that this feedback will serve as an encouragement to our team and we look forward to more opportunities of welcoming you back in future. Sincerely, Priyanka Pandey Rooms Division Manager

8/10 Bien

Kumaran

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en avril 2019
Réponse de Priyanka le 16 avr. 2019
Dear Guest, We truly appreciate your comments regarding your stay at ibis Navi Mumbai. I am pleased to hear that you enjoyed the services rendered by our team members and your kind appreciation will certainly be a source of motivation for all of them. I am sure that this feedback will serve as an encouragement to our team and we look forward to more opportunities of welcoming you back in future. Sincerely, Priyanka Pandey Rooms Division Manager

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Budget Hotel In Industrial Area
The hotel is located in Industrial Area. Expect some dirty roads and surrounding. The property is neatly maintained. The rooms are clean. The lobbies can be cleaner though. The buffet spread at lunch and dinner is not that great for the price they charge. Overall decent hotel for 1-2 nights stay during business trip.
Séjour de 2 nuits en avril 2019
Réponse de Priyanka le 16 avr. 2019
Dear Guest, Thank you for sharing your feedback with us. It is our constant endeavor to provide consistently high quality of service to all our valued guests and your satisfaction is paramount for us. Thank you for the appreciative comments about your experience at our hotel. At ibis Navi Mumbai, we take immense pride in our services and I am glad to know that you enjoyed your stay at the hotel. I am sure that this feedback will serve as an encouragement to all our team members. The team at the hotel and I look forward to more opportunities of welcoming you back at the ibis Navi Mumbai. Sincerely, Priyanka Pandey Rooms Division Manager

10/10 Excellent

taehyun

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 12 nuits en mars 2019
Réponse de Sunil Verma le 3 avr. 2019
Dear Guest, We truly appreciate your comments regarding your stay at ibis Navi Mumbai. I am pleased to hear that you enjoyed the services rendered by our team members and your kind appreciation will certainly be a source of motivation for all of them. I am sure that this feedback will serve as an encouragement to our team and we look forward to more opportunities of welcoming you back in future. Sincerely, Sunil Verma General Manager

6/10 Satisfaisant

Voyageur vérifié

Voyage en groupe
Les points faibles : Infrastructures et conditions de l’hébergement
As expected the breakfast was a disaster, baked beans what a joke, black eyed beans that were not cooked & rock hard (see picture) bread rolls filled with a children's snack inside (see picture) no idea how to fry eggs (see picture) omelettes like rubber discs with grass in, boiled eggs either overcooked or raw, until a young lady called Pallavi came to my rescue, she instructed the cooks (not one I would call a Chef) how to boil an egg & at last it came out perfect, as usual so many useless staff instead of employing less but ones that can do the job, 5 like Pallavi would be enough, instead of the numerous, boys dressed like Chef's but cannot cook the basic things. Loud disco music at breakfast time also not good. The hotel in general ok, needs updating & refurbishment, but until then it is overpriced. The bar area that never has any customers has prices that would be correct for the Ritz hotel in London but not an Ibis in the jungle. Well done Pallavi excellent service & cooking, you deserve promotion immediately. Wake up management!!!!
Séjour de 5 nuits en février 2019
Réponse de Sunil Verma le 25 mars 2019
Dear Guest, I am sorry to hear that during your last visit we were unable to deliver the service standards that we always provide to our valued guest. We have taken a careful note of your feedback on issues highlighted by you. I can assure you that your experience was certainly not reflective of our usual standards of service and I sincerely regret the inconvenience caused to you. We request you to provide us with another opportunity to serve you better and to regain your confidence in ibis Navi Mumbai. Sincerely, Sunil Verma General Manager

6/10 Satisfaisant

Voyageur vérifié

Séjour de 2 nuits en janvier 2019

8/10 Bien

Susan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 13 nuits en décembre 2018
Réponse de Sunil Verma le 26 mars 2019
Dear Guest, We truly appreciate your comments regarding your stay at ibis Navi Mumbai. I am pleased to hear that you enjoyed the services rendered by our team members and your kind appreciation will certainly be a source of motivation for all of them. I am sure that this feedback will serve as an encouragement to our team and we look forward to more opportunities of welcoming you back in future. Sincerely, Sunil Verma General Manager

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en décembre 2018
Réponse de Sunil Verma le 26 mars 2019
Dear Guest, We truly appreciate your comments regarding your stay at ibis Navi Mumbai. I am pleased to hear that you enjoyed the services rendered by our team members and your kind appreciation will certainly be a source of motivation for all of them. I am sure that this feedback will serve as an encouragement to our team and we look forward to more opportunities of welcoming you back in future. Sincerely, Sunil Verma General Manager

10/10 Excellent

Voyageur vérifié

Séjour de 1 nuit en novembre 2018
Réponse de Priyanka le 28 nov. 2018
Dear Guest, We truly appreciate your comments regarding your stay at ibis Navi Mumbai. I am pleased to hear that you enjoyed the services rendered by our team members and your kind appreciation will certainly be a source of motivation for all of them. I am sure that this feedback will serve as an encouragement to our team and we look forward to more opportunities of welcoming you back in future. Sincerely, Team ibis Navi Mumbai.