Avis sur Holiday Inn Mumbai International Airport, an IHG Hotel
Holiday Inn Mumbai International Airport, an IHG Hotel
Sakinaka Junction, Andheri Kurla Road, Andheri East, Mumbai, Maharashtra
Avis
8,4
Très bien
8,8/10
Propreté
8,8/10
Personnel et service
8,8/10
Équipements
8,6/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
Voyage d’affaires
18 déc. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2019
Réponse de General Manager le 20 déc. 2019
Dear Olivier,
Greetings from Holiday Inn Mumbai International Airport!
It is a pleasure to learn that you liked the hotel and services. Your appreciative note truly means a lot. We truly appreciate your comments on the courteous team members. We at Holiday Inn take tremendous delight in the service that we offer, as every guest is very special and it is our constant endeavour to make sure that they have a remarkable experience.
My team and I look forward to welcoming you back with us again very soon.
Warm Regards
Sharad K Upadhyay
General Manager
Holiday Inn Mumbai International Airport
10/10 Excellent
Voyageur vérifié
4 août 2019
Voyageur vérifié
Séjour de 2 nuits en août 2019
Réponse de General Manager le 5 août 2019
Dear Guest,
Greetings from Holiday Inn Mumbai International Airport!
We would like to thank you for sharing the 5-star rating.
We look forward to welcoming you back soon.
Thank you and have a great day!
Warm Regards,
Sharad K Upadhyay
General Manager
Holiday Inn Mumbai International Airport
8/10 Bien
Michel, Bruxelles
29 août 2018
Les points forts : Propreté et confort de la chambre
Très bon hôtel non loin de l’aéroport
Michel
Séjour de 5 nuits en août 2018
Réponse de Rooms Division Manager le 3 sept. 2018
Cher Michel,
Salutations de l'aéroport international Holiday Inn Mumbai!
C'est un plaisir d'apprendre que vous avez aimé l'hôtel et les services. Votre note d'appréciation signifie vraiment beaucoup. Nous apprécions vraiment vos commentaires sur les membres de l'équipe courtois. Chez Holiday Inn, nous apprécions énormément le service que nous offrons, car chaque invité est très spécial et nous nous efforçons constamment de faire en sorte qu’ils vivent une expérience remarquable.
Mon équipe et moi-même sommes impatients de vous accueillir à nouveau très bientôt.
Meilleurs voeux
Deepak Sampath
Responsable Division
Holiday Inn Mumbai International Airport
8/10 Bien
Bibi
23 juin 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bibi
Séjour de 2 nuits en juin 2018
Réponse de Rooms Division Manager le 4 juil. 2018
Dear Bibi,
Greetings from Holiday Inn Mumbai International Airport!
Many thanks for sharing your review regarding your recent stay at Holiday Inn Mumbai. It is an honor for us to have such wonderful guest coming to our hotel, like you.
We also thank you for recommending our hotel. Holiday Inn Mumbai is known for its guest friendly team.
Look forward to welcoming you very soon.
Warm Regards
Deepak Sampath
Rooms Division Manager
Holiday Inn Mumbai International Airport
8/10 Bien
Patrice
24 nov. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Patrice
Réponse de General Manager le 12 déc. 2016
Dear Guest,
We would like to thank you for your feedback, however we cannot do much about the demonetisation. We look forward to welcoming you back soon.
Thanks and Regards,
Suraj with the entire Holiday Inn Mumbai Team.
8/10 Bien
THIERRY, luxembourg
1 sept. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
TRES BON HOTEL POUR UN VOYAGE PROFESSIONNEL
THIERRY
Réponse de General Manager le 6 sept. 2016
Dear Thierry,
Greetings from Holiday Inn Mumbai International Airport!
Thank you so much for reviewing our hotel. I am pleased to hear you enjoyed your stay with us. I am happy to know that we could be of assistance to you on your trip to Mumbai taking care of your requirements. It's something our staff takes great pride in, so we value your feedback.
We look forward to welcoming you back soon.
Warm Regards
Suraj with entire Holiday Inn Mumbai Team
8/10 Bien
Voyageur vérifié
22 juin 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
TRES BON HOTEL
Voyageur vérifié
10/10 Excellent
Arnaud, La Réunion
21 mars 2014
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cadre classe, havre de paix à Bombay
Arnaud
10/10 Excellent
Ngar Mei
16 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ngar Mei
Séjour de 3 nuits en mai 2024
Réponse de Holiday Inn Mumbai International Airport le 18 mai 2024
Dear Guest,Greetings from Holiday Inn Mumbai International Airport!Thank you for your perfect rating. We're thrilled to hear that you had a fantastic experience with us.We hope you do visit us again in near future.Warm regards,Team Holiday Inn Mumbai International Airport.
10/10 Excellent
rekaiah
Voyage en famille
12 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
rekaiah
Séjour de 3 nuits en mai 2024
Réponse de Holiday Inn Mumbai International Airport. le 15 mai 2024
Dear Guest,Greetings from Holiday Inn Mumbai International Airport!Thank you for your kind words. We're glad you enjoyed your stay with us. Looking forward to welcoming you back soon.Warm regards,Team Holiday Inn Mumbai International Airport.
10/10 Excellent
Shantanu
4 mai 2024
Shantanu
Séjour de 1 nuit en mai 2024
8/10 Bien
Shantanu
Voyage en couple
23 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shantanu
Séjour de 5 nuits en avril 2024
Réponse de Team Holiday Inn Mumbai International Airport. le 26 avr. 2024
Dear Shantanu,Greetings from Holiday Inn Mumbai International Airport!Thank you for sharing your feedback with us. We value your input and apologize for any inconvenience you experienced regarding the location and entrance of our hotel. We are continuously working to enhance our facilities and services to better meet the needs of our guests. Your feedback will be taken into consideration as we strive to improve our property. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable experience.Warm regards,Team Holiday Inn Mumbai International Airport.
8/10 Bien
Talvinder Singh
Voyage en famille
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Talvinder Singh
Séjour de 5 nuits en avril 2024
Réponse de Team Holiday Inn Mumbai International Airport. le 15 avr. 2024
Dear Talvinder,Greetings from Holiday Inn Mumbai International Airport! We're sorry to hear about your experience with the area surrounding our hotel. While we strive to provide a comfortable and enjoyable stay within our premises, we understand that the external environment plays a significant role in our guests' overall experience. Your feedback regarding the surrounding area's cleanliness and options for meals and leisure is important to us, and we'll certainly take it into consideration as we work to improve our guests' experience. If there's anything specific, we can assist you with or if you'd like recommendations for nearby attractions or dining options, please feel free to let us know. We appreciate your feedback and hope to have the opportunity to welcome you back for a more satisfying stay in the future.Warm regards,Team Holiday Inn Mumbai International Airport.
10/10 Excellent
Suhasini
7 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Suhasini
Séjour de 4 nuits en mars 2024
Réponse de Holiday Inn Mumbai International Airport. le 8 avr. 2024
Dear Suhasini,Greetings from Holiday Inn Mumbai International Airport!Thank you for taking the time to share your experience with us! We're delighted to hear that you found our staff to be friendly, helpful, and pleasant. Providing exceptional service is our top priority, and we're glad to know that our team was accommodating to your needs despite their busy schedules.Your kind words are truly appreciated, and we'll be sure to pass along your compliments to our dedicated team. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another enjoyable stay in the future!Sincerely,Team Holiday Inn Mumbai International Airport.
10/10 Excellent
LUIGUI
6 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
LUIGUI
Séjour de 2 nuits en mars 2024
Réponse de Holiday Inn Mumbai International Airport. le 8 avr. 2024
Dear Luigui.Greetings from Holiday Inn Mumbai International Airport!Your excellent feedback means a lot to us. We are glad to hear you had a wonderful time at our hotel.We hope you do visit us again in near future. Sincerely,Team Holiday Inn Mumbai International Airport.
8/10 Bien
Jayesh
Voyage en famille
17 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jayesh
Séjour de 2 nuits en mars 2024
Réponse de Team Holiday Inn Mumbai International Airport. le 26 mars 2024
Dear Jayesh,Greetings from Holiday Inn Mumbai International Airport.Thank you for taking the time to share your experience with us. We're delighted to hear that you found our location convenient and our breakfast excellent during your stay. Your feedback regarding the carpet cleanliness is duly noted, and we appreciate you bringing it to our attention. Rest assured; we will address this matter with our housekeeping team to ensure that we maintain the highest standards of cleanliness throughout our establishment.We truly value your feedback as it helps us to continually improve our services. It was a pleasure to have you as our guest, and we hope to welcome you back for another enjoyable stay in the future.Warm regards,Team Holiday Inn Mumbai International Airport.
8/10 Bien
lars
26 févr. 2024
lars
Séjour de 1 nuit en février 2024
Réponse de Team Holiday Inn Mumbai International Airport. le 29 févr. 2024
Dear Guest,Greetings from Holiday Inn Mumbai International Airport!Your excellent feedback means a lot to us. We are glad to hear you had a wonderful time at our hotel.We hope you do visit us again in near future. Sincerely,Team Holiday Inn Mumbai International Airport.
8/10 Bien
Trang, Garden Grove
Voyage en couple
25 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Trang
Séjour de 2 nuits en février 2024
Réponse de Team Holiday Inn Mumbai International Airport. le 29 févr. 2024
Dear Guest,Greetings from Holiday Inn Mumbai International Airport!Your excellent feedback means a lot to us. We are glad to hear you had a wonderful time at our hotel.We hope you do visit us again in near future. Sincerely,Team Holiday Inn Mumbai International Airport.
10/10 Excellent
Suraj
17 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Suraj
Séjour de 3 nuits en décembre 2023
Réponse de Team Holiday Inn Mumbai International Airport. le 29 févr. 2024
Dear Guest,Greetings from Holiday Inn Mumbai International Airport!Your excellent feedback means a lot to us. We are glad to hear you had a wonderful time at our hotel.We hope you do visit us again in near future. Sincerely,Team Holiday Inn Mumbai International Airport.
10/10 Excellent
BHARAT
Voyage en groupe
10 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
BHARAT
Réponse de Team Holiday Inn Mumbai International Airport. le 12 févr. 2024
Dear BHARAT, Greetings from Holiday Inn Mumbai International Airport. Thank you so much for taking the time to share your experience with us! We're delighted to hear that you found our property and amenities to your satisfaction. We take pride in maintaining a clean and comfortable environment for all our guests, and it's wonderful to know that you enjoyed our breakfast offerings as well. We look forward to welcoming you back for another enjoyable stay in the future! Warm Regards,Team Holiday Inn Mumbai International Airport.
8/10 Bien
Giordano
Voyage d’affaires
7 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bene, buona soluzione accanto all’aereporto
Giordano
Séjour de 4 nuits en février 2024
Réponse de Team Holiday Inn Mumbai International Airport. le 8 févr. 2024
Dear Giordano,Greetings from Holiday Inn Mumbai International Airport!Thank you for taking the time to share your feedback with us. We're pleased to hear that you had an overall positive experience during your stay.We appreciate your feedback regarding the variety of Western food options available, and we will certainly take it into consideration as we continuously strive to enhance our dining offerings to better meet the preferences of our guests.If there's anything specific you would like to see added to our menu or any other suggestions you have, please feel free to let us know. Your input is invaluable to us as we work to ensure that all aspects of your stay meet your expectations.Once again, thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,Team Holiday Inn Mumbai International Airport.
10/10 Excellent
A
Voyage en famille
15 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent hotel
A
Séjour de 1 nuit en janvier 2024
Réponse de Team Holiday Inn Mumbai International Airport. le 16 janv. 2024
Dear Guest, Thank you very much for your kind and concise review! We are thrilled to hear that you had an excellent experience at our hotel. Your positive feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another outstanding stay in the future.Warm regards,Team Holiday Inn Mumbai International Airport.
10/10 Excellent
Voyageur vérifié
Voyage d’affaires
14 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en janvier 2024
Réponse de Team Holiday Inn Mumbai International Airport. le 16 janv. 2024
Dear Guest,Greetings from Holiday Inn Mumbai International Airport!Your excellent feedback means a lot to us. We are glad to hear you had a wonderful time at our hotel.We hope you do visit us again in near future. Sincerely,Team Holiday Inn Mumbai International Airport.
10/10 Excellent
Shari
Voyage en famille
5 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful room...Airport close
Shari
Séjour de 1 nuit en décembre 2023
Réponse de Team Holiday Inn Mumbai International Airport. le 16 janv. 2024
Dear Shari,Thank you for sharing your experience with us. We are pleased to hear that our staff made a positive impact on your stay, starting with the kind and considerate service you received at the reception desk. We understand that travel can be tiring, and we're glad our team could make you feel more comfortable.We appreciate your compliments on the calming lighting and the thoughtful gesture of the fruit basket in your room. It's wonderful to know that you found the hotel's proximity to the airport convenient.Your recommendation means a lot to us, and we look forward to welcoming you back for another pleasant stay. If your travels bring you our way again, please don't hesitate to reach out, and we'll be more than happy to assist you.Warm regards,Team Holiday Inn Mumbai International Airport.
10/10 Excellent
Dhruv Sharadbhai
5 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dhruv Sharadbhai
Séjour de 1 nuit en janvier 2024
Réponse de Team Holiday Inn Mumbai International Airport. le 16 janv. 2024
Dear Dhruv,Greetings from Holiday Inn Mumbai International Airport!Your excellent feedback means a lot to us. We are glad to hear you had a wonderful time at our hotel.We hope you do visit us again in near future. Sincerely,Team Holiday Inn Mumbai International Airport.
10/10 Excellent
Nirmal
Voyage en famille
1 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nirmal
Séjour de 3 nuits en décembre 2023
Réponse de Team Holiday Inn Mumbai International Airport. le 16 janv. 2024
Dear Nirmal,Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you found our hotel to be very nice, with an amazing breakfast. Your safety and well-being are of the utmost importance to us, and we're pleased to know that you felt secure during your stay.Maintaining a clean and comfortable environment is one of our top priorities, and we're glad to hear that reflected in your experience.We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,Team Holiday Inn Mumbai International Airport.
2/10 Horrible
Bhavesh
26 déc. 2023
Bhavesh
Séjour de 1 nuit en décembre 2023
Réponse de Team Holiday Inn Mumbai International Airport. le 16 janv. 2024
Dear Bhavesh,Greetings from the Holiday Inn Mumbai International Airport. Our goal is always to make each guest's experience as enjoyable and comfortable as possible.We value your feedback and would appreciate the opportunity to make things right. We are confident that we can turn your negative experience into a positive one with your help.We look forward to welcoming you back to the Holiday Inn Mumbai International Airport in the future.Sincerely,The Holiday Inn Mumbai International Airport Team.
10/10 Excellent
Sandeep, Princeton
Voyage en famille
19 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sandeep
Séjour de 1 nuit en novembre 2023
Réponse de Team Holiday Inn Mumbai International Airport. le 16 janv. 2024
Dear Sandeep,Thank you for sharing your delightful experience with us! We are thrilled to hear about your smooth check-in and the positive interactions you had with our staff.Sandeep and Vasant will be delighted to learn that their efforts were appreciated. We agree that they are invaluable members of our team, and we are fortunate to have them. It's heartening to know that they contributed to making your stay pleasant by going above and beyond to assist you with setting up loungers, providing towels, and even helping with food orders.Your kind words motivate us to continue delivering exceptional service, and we are grateful for the recognition of our staff's efforts.We look forward to welcoming you back for another wonderful stay. If there's anything specific you would like for your next visit, please feel free to let us know.Warm regards,Team Holiday Inn Mumbai International Airport.
10/10 Excellent
nathan
13 déc. 2023
nathan
Séjour de 1 nuit en décembre 2023
Réponse de Team Holiday Inn Mumbai International Airport. le 16 janv. 2024
Dear Nathan,Greetings from Holiday Inn Mumbai International Airport!Your excellent feedback means a lot to us. We are glad to hear you had a wonderful time at our hotel.We hope you do visit us again in near future. Sincerely,Team Holiday Inn Mumbai International Airport.
10/10 Excellent
Rakesh
6 déc. 2023
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Great hotel in central location for Mumbai
Rakesh
Séjour de 3 nuits en décembre 2023
Réponse de Team Holiday Inn Mumbai International Airport le 16 janv. 2024
Dear Rakesh,Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you found our hotel clean, bright, and light, and that our staff exceeded your expectations with their exemplary service.It's fantastic to know that you enjoyed the breakfast choices, especially the live stations. We're glad you're looking forward to trying the infinity pool on the roof terrace during your next visit – we're sure it will be a wonderful experience for you.Our convenient location for the Metro and the vibrant atmosphere of the surrounding area add to the overall appeal of our hotel. We appreciate your mention of the busy roads, and we hope it didn't impact your stay negatively.Thank you for choosing us, and we can't wait to welcome you back for another enjoyable stay. If there's anything specific, you'd like us to arrange for your return, please feel free to let us know.Warm regards,Team Holiday Inn Mumbai International Airport.
10/10 Excellent
Maheshkumar Motibhai
3 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Maheshkumar Motibhai
Séjour de 1 nuit en décembre 2023
Réponse de Team Holiday Inn Mumbai International Airport le 16 janv. 2024
Dear Maheshkumar,Thank you for taking the time to share your feedback about your recent stay with us. We sincerely appreciate your understanding regarding the check-in process and the IT issues you encountered. Please accept our apologies for any inconvenience caused during that time.We're pleased to hear that despite the initial challenges, our staff was able to assist you with courtesy, friendliness, and helpfulness. It's great to know that you found the rooms clean and fresh, and the facilities to be just right for your needs.We understand the importance of a seamless check-in experience, and we will certainly address the IT issues to prevent such occurrences in the future. We value your feedback as it helps us improve our services.Thank you for your understanding, and we look forward to the opportunity to welcome you back for a more seamless and enjoyable stay in the future.Warm regards,Team Holiday Inn Mumbai International Airport.
10/10 Excellent
Dan
27 nov. 2023
Dan
Séjour de 3 nuits en novembre 2023
Réponse de Team Holiday Inn Mumbai International Airport. le 16 janv. 2024
Dear Dan,Greetings from Holiday Inn Mumbai International Airport!Your excellent feedback means a lot to us. We are glad to hear you had a wonderful time at our hotel.We hope you do visit us again in near future. Sincerely,Team Holiday Inn Mumbai International Airport.
10/10 Excellent
Mohammed
22 nov. 2023
Mohammed
Séjour de 4 nuits en novembre 2023
Réponse de Team Holiday Inn Mumbai International Airport le 16 janv. 2024
Dear Mohammed,Greetings from Holiday Inn Mumbai International Airport!Your excellent feedback means a lot to us. We are glad to hear you had a wonderful time at our hotel.We hope you do visit us again in near future. Sincerely,Team Holiday Inn Mumbai International Airport.
10/10 Excellent
Voyageur vérifié
Voyage en famille
18 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en novembre 2023
Réponse de Team Holiday Inn Mumbai International Airport le 16 janv. 2024
Dear Guest,Greetings from Holiday Inn Mumbai International Airport!Your excellent feedback means a lot to us. We are glad to hear you had a wonderful time at our hotel.We hope you do visit us again in near future. Sincerely,Team Holiday Inn Mumbai International Airport.
10/10 Excellent
Giovanni
Voyage en famille
3 nov. 2023
Les points forts : Propreté, personnel et service, équipements
Giovanni
Séjour de 1 nuit en novembre 2023
Réponse de Team Holiday Inn Mumbai International Airport le 7 nov. 2023
Dear Giovanni,Greetings from Holiday Inn Mumbai International Airport!Your excellent feedback means a lot to us. We are glad to hear you had a wonderful time at our hotel.We hope you do visit us again in near future. Sincerely,Team Holiday Inn Mumbai International Airport
10/10 Excellent
SUNGSOO
Voyage d’affaires
1 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
SUNGSOO
Séjour de 3 nuits en octobre 2023
Réponse de Team Holiday Inn Mumbai International Airport le 7 nov. 2023
Dear Sungsoo,Greetings from Holiday Inn Mumbai International Airport!Your excellent feedback means a lot to us. We are glad to hear you had a wonderful time at our hotel.We hope you do visit us again in near future. Sincerely,Team Holiday Inn Mumbai International Airport
10/10 Excellent
Voyageur vérifié
Voyage en famille
22 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Holiday inn Saki Naka
Voyageur vérifié
Séjour de 2 nuits en octobre 2023
Réponse de Team Marketing le 27 oct. 2023
Dear Anonymous,Greetings from Holiday Inn Mumbai International Airport!Thank you for your excellent rating and review.We are glad that you had a wonderful time at our hotel. Your feedback will be shared with the team to further motivate outstanding service. We hope you do visit us again in near future. Sincerely,Team Holiday Inn Mumbai International Airport
6/10 Satisfaisant
Rahul
Voyage d’affaires
19 oct. 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
8 hours stay at Holiday Inn
Rahul
Séjour de 1 nuit en octobre 2023
10/10 Excellent
Mamta
30 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mamta
Séjour de 1 nuit en septembre 2023
Réponse de Team Marketing le 30 sept. 2023
Dear Mamta,We would like to extend our warmest greetings from Holiday Inn Mumbai International Airport!We are delighted to receive your positive feedback and are thrilled to know that you had a pleasant stay with us. Your kind words are greatly appreciated, and we will pass them along to our team. It will surely inspire them to keep providing exceptional service to our guests.The Team at Holiday Inn Mumbai International Airport
8/10 Bien
Joscelyn, Defiance
19 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joscelyn
Séjour de 1 nuit en septembre 2023
Réponse de Team Marketing le 20 sept. 2023
Dear Joscelyn,Greetings from Holiday Inn Mumbai International Airport!We truly appreciate for sharing the feedback with us. Thank you for your positive comments. My team works really hard to ensure that our guests feel comfortable and enjoy their time at the Hotel; positive feedback like this really boosts our enthusiasm.Please be rest assured we have addressed the concern about the maintenance to the house keeping team and shall ensure that the team will take it forward.Looking forward to seeing you again at Holiday Inn Mumbai International AirportSincerely,Team Holiday Inn Mumbai International Airport
10/10 Excellent
Rajdeep
11 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rajdeep
Séjour de 1 nuit en septembre 2023
Réponse de Team Marketing le 12 sept. 2023
Dear Rajdeep,Greetings from Holiday Inn Mumbai International Airport!Thank you for your excellent rating and review. We are glad that you had a wonderful time at our hotel.Your feedback will be shared with the team to further motivate outstanding service.We hope you do visit us again in near future.Sincerely,Team Holiday Inn Mumbai International Airport
2/10 Horrible
Manoj Kumar
10 sept. 2023
Manoj Kumar
Séjour de 1 nuit en septembre 2023
Réponse de Team Marketing le 30 sept. 2023
Dear Manoj,Greetings from Holiday Inn Mumbai International Airport!We truly appreciate for sharing the feedback with us.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Sincerely,Team Holiday Inn Mumbai International Airport
2/10 Horrible
Prashant
9 sept. 2023
Prashant
Réponse de Team Marketing le 21 sept. 2023
Dear Mr. Prashant,Greetings from Holiday Inn Mumbai International Airport!We truly appreciate for sharing the feedback with us.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Sincerely,Team Holiday Inn Mumbai International Airport
10/10 Excellent
JITENDRA PRATAP
28 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
JITENDRA PRATAP
Séjour de 1 nuit en août 2023
Réponse de TEAM MARKETING le 30 août 2023
Dear Guest,Greetings from Holiday Inn Mumbai International Airport!Thank you for your excellent rating and review. We are glad that you had a wonderful time at our hotel.Your feedback will be shared with the team to further motivate outstanding service.We hope you do visit us again in near future.Sincerely,Team Holiday Inn Mumbai International Airport
8/10 Bien
Abdulla, Alkoudh
1 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Abdulla
Séjour de 1 nuit en juillet 2023
Réponse de Holiday Inn Mumbai International Airport le 2 août 2023
Dear Abdulla,Greetings from Holiday Inn Mumbai International Airport!Your excellent rating means a lot to us. We are glad to hear you had a wonderful time at our hotel.We hope you do visit us again in near future. Sincerely,Team Holiday Inn Mumbai International Airport
10/10 Excellent
RANA
27 juil. 2023
Les points forts : Équipements
RANA
Séjour de 1 nuit en juillet 2023
Réponse de Holiday Inn Mumbai International Airport le 31 juil. 2023
Dear Rana,Greetings from Holiday Inn Mumbai International Airport!Thank you for your excellent rating and review. We are glad that you had a wonderful time at our hotel. Your feedback will be shared with the team to further motivate outstanding service. We hope you do visit us again in near future. Sincerely,Team Holiday Inn Mumbai International Airport
10/10 Excellent
Deepak
Voyage en famille
15 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Deepak
Séjour de 1 nuit en juillet 2023
Réponse de Holiday Inn Mumbai International Airport le 31 juil. 2023
Dear Deepak,Greetings from Holiday Inn Mumbai International Airport!Your excellent rating means a lot to us. We are glad to hear you had a wonderful time at our hotel.We hope you do visit us again in near future. Sincerely,Team Holiday Inn Mumbai International Airport
10/10 Excellent
Soham
5 juil. 2023
Soham
Séjour de 2 nuits en juin 2023
Réponse de Holiday Inn Mumbai International Airport le 31 juil. 2023
Dear Soham,Greetings from Holiday Inn Mumbai International Airport!Thank you for your excellent rating. We are glad that you had a wonderful time at our hotel. We hope you do visit us again in near future. Sincerely,Team Holiday Inn Mumbai International Airport
2/10 Horrible
Rakesh
Voyage en famille
4 juil. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rakesh
Séjour de 1 nuit en juillet 2023
Réponse de Holiday Inn Mumbai Customer support le 5 juil. 2023
Dear Rakesh,Greetings from Holiday Inn Mumbai International Airport!Thank you for sharing your feedback regarding your recent stay at our hotel. We sincerely apologize for the inconveniences you experienced and for not meeting your expectations.Regarding the unpleasant odor in the building, we apologize for the discomfort it caused you. We take cleanliness and hygiene seriously, and it is disheartening to learn that we fell short in this aspect. We will investigate the issue further and take immediate steps to address the odor problem throughout the property, including our non-smoking rooms.We genuinely value your feedback, as it helps us improve our services. We appreciate your understanding and patience. Thank you for bringing these matters to our attention, and we hope you will give us another opportunity to provide you with a more enjoyable stay in the future.Sincerely,Team Holiday Inn Mumbai International Airport
2/10 Horrible
Kavindra
Voyage d’affaires
19 juin 2023
breakfast scam
Kavindra
Séjour de 1 nuit en juin 2023
Réponse de Holiday Inn Mumbai International Airport le 21 juin 2023
Dear Kavindra,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for the inconvenience and frustration you experienced with regards to the breakfast inclusion and the behavior of our staff. This is certainly not the level of service we strive to provide to our valued guests.We understand how important it is for guests to have a seamless and enjoyable experience during their stay. It's regrettable that there was a discrepancy between the breakfast inclusion mentioned in your third-party booking and the information provided by our staff upon check-in. We apologize for any confusion caused by this inconsistency.Regarding the rudeness of our staff, we deeply regret their behavior and assure you that we will address this issue internally. We value our guests and their comfort, and we expect our team members to demonstrate the utmost professionalism and courtesy at all times.While we understand your frustration with the excuse given for the system not being updated, we assure you that we take this matter seriously. We will investigate the matter further to ensure that our systems and procedures are improved to prevent such incidents from happening in the future.We truly apologize for any inconvenience caused, and we hope that you will give us another opportunity to provide you with the exceptional service and experienceRegards,Team Holiday Inn Mumbai International Airport