Façade de l’hébergement

Avis sur Fortune Select Exotica Navi Mumbai

4.5 out of 5
Fortune Select Exotica Navi Mumbai
Plot 16, Sector 19 - D, Vashi, Navi Mumbai, Maharashtra

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 30 avis sur 89." "
Note des voyageurs de 8 (Bien), d’après 28 avis sur 89." "
Note des voyageurs de 6 (Satisfaisant), d’après 16 avis sur 89." "
Note des voyageurs de 4 (Médiocre), d’après 8 avis sur 89." "
Note des voyageurs de 2 (Horrible), d’après 7 avis sur 89." "

7,8/10

Propreté

7,6/10

Personnel et service

7,6/10

Équipements

7,2/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

6/10 Satisfaisant

patrick

Les points forts : Propreté
Voyage en inde
Business travel.
Réponse de Front Office Manager le 17 juil. 2020
Dear Guest, Namaste! Thank you for choosing Fortune Select Exotica,Navi Mumbai as your preferred choice and for your review. It is heartening to note your kind compliments on the hotel, its facilities and we are glad you were able to enjoy a generous service experience during your recent visit and glad to note that our ambassadors ensured a smooth flow of events for you and that they manage to exceed your expectations. My team assure you of our best services at all times. We look forward to welcoming you again soon and hope that Fortune Select Exotica, Navi Mumbai remains your preferred hotel on all your future visits to Mumbai. Warm Regards,

8/10 Bien

Murali

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
Nice hotel. Convenient location. Front office staff manned by freshers and trainees. They seem overwhelmed and not adequately trained. Room service and cleaning personnel are efficient. Hotel is next to busy road and a wedding banquet hall in addition to construction site. Rooms need better sound proofing. Overall it’s ok.
Séjour de 2 nuits en février 2024
Réponse de General Manager le 9 févr. 2024
Dear Murali, Greetings from Fortune Select Exotica!! We appreciate you taking the time to share your feedback, as it is essential for our continued improvement. It's great to hear that you find our hotel to be in a convenient location and our room service and cleaning staff to be efficient. We acknowledge your points about our front office staff and will consider this as a call to enhance our training programs to ensure our guests receive the best level of service. We're also grateful for your comments regarding the noise levels. Rest assured, your concerns have been noted and we will look into finding effective soundproofing solutions in our rooms. We're committed to enhancing our overall operations based on feedback such as yours. Kind Regards,Amit ChawlaGeneral Manager

10/10 Excellent

Gaurav

Séjour de 2 nuits en novembre 2023
Réponse de General Manager le 4 mai 2024
Dear Mr. Gaurav, Thank you for taking the time to rate our [product/service]. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Kind Regards, Amit Chawla,General manager

8/10 Bien

Bhoopesh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice
Séjour de 1 nuit en octobre 2023
Réponse de General Manager le 4 nov. 2023
Dear Mr. Bhoopesh, It was a pleasure having you with us at Fortune Select Exotica , Navi Mumbai. and taking time out to share your feedback on this social platform. We are delighted that you enjoyed the experience as much as we enjoyed being at your service.It is such encouraging words from our discerning patrons that makes our day and drives us in our constant endeavor to offer a better experience to all our guests. We thank you for your feedback and look forward to welcoming you back to Fortune Select Exotica, Navi Mumbai. Kind Regards,Amit ChawlaGeneral Manager

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de General Manager le 5 sept. 2023
Dear Guest,It was a pleasure having you with us at Fortune Select Exotica , Navi Mumbai. and taking time out to share your feedback on this social platform. We are delighted that you enjoyed the experience as much as we enjoyed being at your service. It is such encouraging words from our discerning patrons that makes our day and drives us in our constant endeavor to offer a better experience to all our guests. We thank you for your feedback and look forward to welcoming you back to Fortune Select Exotica, Navi Mumbai. Kind Regards,Ajay SharmaGeneral Manager

10/10 Excellent

Adi

Séjour de 1 nuit en juin 2023
Réponse de Fortune Select Exotia Navi Mumbai le 12 juil. 2023
Dear Guest,It was a pleasure having you with us at Fortune Select Exotica , Navi Mumbai. and taking time out to share your feedback on this social platform. We are delighted that you enjoyed the experience as much as we enjoyed being at your service. It is such encouraging words from our discerning patrons that makes our day and drives us in our constant endeavor to offer a better experience to all our guests. We thank you for your feedback and look forward to welcoming you back to Fortune Select Exotica, Navi Mumbai. Kind Regards,Ajay SharmaGeneral Manager

10/10 Excellent

ZOHEB

Séjour de 1 nuit en mai 2023
Réponse de Fortune Select Exotica Navi Mumbai le 12 juil. 2023
Dear Guest,It was a pleasure having you with us at Fortune Select Exotica , Navi Mumbai. and taking time out to share your feedback on this social platform. We are delighted that you enjoyed the experience as much as we enjoyed being at your service. It is such encouraging words from our discerning patrons that makes our day and drives us in our constant endeavor to offer a better experience to all our guests. We thank you for your feedback and look forward to welcoming you back to Fortune Select Exotica, Navi Mumbai. Kind Regards,Ajay SharmaGeneral Manager

8/10 Bien

Sunil

Séjour de 4 nuits en mai 2023
Réponse de Ajay Sharma-General Manager le 13 mai 2023
Dear Guest,It was a pleasure having you stay with us at Fortune Select Exotica ,Navi Mumbai.We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Ajay SharmaGeneral Manager

10/10 Excellent

Norma

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff overall is great . They do anything to make you feel at home . Hotel rooms need a little updating but over all good . Very clean. Happy customer.
Séjour de 6 nuits en octobre 2022
Réponse de Atul Singh le 20 oct. 2022
It was a pleasure having you stay with us at Fortune Select Exotica , Navi Mumbai. We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you.

4/10 Médiocre

Dominique

Voyage d’affaires
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en octobre 2022
Réponse de Front office manager le 11 oct. 2022
Thank you for rating.

6/10 Satisfaisant

dror

Séjour de 12 nuits en septembre 2022
Réponse de Front office manager le 11 oct. 2022
Thank you for your rate.

2/10 Horrible

jean baptiste

Séjour de 1 nuit en août 2022
Réponse de Rajesh le 29 août 2022
Thank You for the feedback

10/10 Excellent

Janavi

Séjour de 1 nuit en août 2022
Réponse de Peter le 20 août 2022
Dear Ms. JanaviNamaste!!!Thank you for patronizing Nakshatra at Fortune Select Exotica,Navi Mumbai and taking time out to share your feedback on this social platform.We are delighted that you have enjoyed your experience with us as much as we enjoyed being at your service. We have also noted your appreciation of the food and the services provided by our team members, Shekhar and Yogeshi, and are conveying your appreciation to them. It is such encouraging words from our discerning patrons that makes our day and drives us in our constant endeavor to offer a better experience to all our guests.We thank you for your feedback and look forward to welcoming you back to Fortune Select Exotica, Navi Mumbai.

8/10 Bien

HIROSHI

Séjour de 1 nuit en mai 2022
Réponse de Nityanand Patil le 6 juin 2022
ear Mr. Inderdeep, Namaste!!! Thank you for choosing to patronize Fortune Select Exotica,Navi Mumbai and taking time out to share your feedback on this social platform. We are delighted that you enjoyed your experience with us as much as we enjoyed being at your service. We have also noted your appreciation of the services provided by our team members, Lavish Mangale, Mahesh Sawale and Nitesh Jadhav, and are conveying your appreciation to them. It is such encouraging words from our discerning patrons that makes our day and drives us in our constant endeavor to offer a better experience to all our guests. We thank you for your continued patronage of Fortune Select Exotica, Navi Mumbai. Kind regards Nityanand Patil Front Office Manager

10/10 Excellent

Inderdeep

Séjour de 4 nuits en mai 2022
Réponse de Nityanand Patil le 6 juin 2022
ear Mr. Inderdeep, Namaste!!! Thank you for choosing to patronize Fortune Select Exotica,Navi Mumbai and taking time out to share your feedback on this social platform. We are delighted that you enjoyed your experience with us as much as we enjoyed being at your service. We have also noted your appreciation of the services provided by our team members, Lavish Mangale, Mahesh Sawale and Nitesh Jadhav, and are conveying your appreciation to them. It is such encouraging words from our discerning patrons that makes our day and drives us in our constant endeavor to offer a better experience to all our guests. We thank you for your continued patronage of Fortune Select Exotica, Navi Mumbai. Kind regards Nityanand Patil Front Office Manager

10/10 Excellent

Inderdeep

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The staff is good and responsive. Rooms are comfortable. The isle of non smoking floors though has a lot of smell of smoking. Location of the hotel is very good.
Séjour de 4 nuits en avril 2022
Réponse de Nityanand Patil le 12 mai 2022
Dear Mr. Inderdeep, Namaste!!! Thank you for choosing to patronize Fortune Select Exotica,Navi Mumbai and taking time out to share your feedback on this social platform. We are delighted that you enjoyed your experience with us as much as we enjoyed being at your service. We have also noted your appreciation of the services provided by our team members, Lavish Mangale, Mahesh Sawale and Nitesh Jadhav, and are conveying your appreciation to them. It is such encouraging words from our discerning patrons that makes our day and drives us in our constant endeavor to offer a better experience to all our guests. We thank you for your continued patronage of Fortune Select Exotica, Navi Mumbai. Kind regards Nityanand Patil Front Office Manager

8/10 Bien

WORLD

Séjour de 2 nuits en mars 2022
Réponse de Nityanand Patil le 14 avr. 2022
Dear Guest, Warm greetings from all the team at Fortune Select Exotica Navi Mumbai, On behalf of the management of Fortune Select Exotica Navi Mumbai, I would like to thank you for staying with us. At Fortune Select Exotica Navi Mumbai we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best. I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at fortune select exotica navi mumbai. In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding. Warm Regards, Nityanand Patil Front Office Manager

8/10 Bien

Ajay

Séjour de 1 nuit en février 2022
Réponse de Nityanand Patil le 14 avr. 2022
Dear Guest, Warm greetings from all the team at Fortune Select Exotica Navi Mumbai, On behalf of the management of Fortune Select Exotica Navi Mumbai, I would like to thank you for staying with us. At Fortune Select Exotica Navi Mumbai we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best. I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at fortune select exotica navi mumbai. In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding. Warm Regards, Nityanand Patil Front Office Manager

10/10 Excellent

Manoj, Carol Stream

Séjour de 5 nuits en février 2022
Réponse de Rajesh Minhas le 23 juil. 2022
It was a pleasure having you stay with us at Fortune Select Exotica , Navi Mumbai. We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you.

4/10 Médiocre

PANKAJ

Voyage d’affaires, Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
THERE WAS NO SUFFICIENT STAFF AT THE HOTEL AND THE ROOM SERVICE IS AVAILABALE ONLY UPTO 10:00PM. ROOMS WERE NOT SO BIGGER COMPARED TO THE PRICE AND NAME OF THE HOTEL. OVERALL IT WAS A WORST EXPERIENCE STAYING IN SUCH HOEL . INSTEAD I WOULD HAVE BOOKED THE PARK HOTEL RATHER THEN FORTUNE GROUP
Séjour de 1 nuit en janvier 2022
Réponse de Rajesh Minhas le 23 juil. 2022
At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to my notice. I am indeed distressed to know of your recent experience at Fortune Select Exotica , Navi Mumbai. While I regret the inconvenience you have experienced, may I assure you that I am investigating the causes for me to personally address. I would additionally request you to treat this as an isolated incident and not a reflection of our normal services At Fortune Select Exotica , Navi Mumbai, it is our constant endeavor to provide you with high standards of personalized service and efficiency. We look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you. Regards

10/10 Excellent

ROHIT, Cupertino

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2021
Réponse de Rajesh Minhas le 23 juil. 2022
It was a pleasure having you stay with us at Fortune Select Exotica , Navi Mumbai. We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you.

10/10 Excellent

prashant

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en novembre 2021
Réponse de Rajesh Minhas le 23 juil. 2022
It was a pleasure having you stay with us at Fortune Select Exotica , Navi Mumbai. We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you.

10/10 Excellent

Yeshwant, seattle

Séjour de 1 nuit en août 2021
Réponse de Rajesh Minhas le 23 juil. 2022
It was a pleasure having you stay with us at Fortune Select Exotica , Navi Mumbai. We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you.

2/10 Horrible

Mahesh K

Séjour de 2 nuits en juillet 2021
Réponse de Rajesh Minhas le 23 juil. 2022
At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to my notice. I am indeed distressed to know of your recent experience at Fortune Select Exotica , Navi Mumbai. While I regret the inconvenience you have experienced, may I assure you that I am investigating the causes for me to personally address. I would additionally request you to treat this as an isolated incident and not a reflection of our normal services At Fortune Select Exotica , Navi Mumbai, it is our constant endeavor to provide you with high standards of personalized service and efficiency. We look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you. Regards

10/10 Excellent

anand

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en mai 2021
Réponse de Front Office Manager le 5 juin 2021
Dear Mr.Anand, Namaste ! It was a pleasure having you stay with us at Fortune Select Exotica Navi Mumbai, We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you,

2/10 Horrible

Voyageur vérifié

Voyage en couple
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The Air conditioners never work there so it’s very suffocating in the room, complained multiple times but no result.
Séjour de 1 nuit en janvier 2021
Réponse de Front Office Manager le 15 janv. 2021
Dear Guest, Warm greetings from all the team at Fortune Select Exotica Navi Mumbai, On behalf of the management of Fortune Select Exotica Navi Mumbai, I would like to thank you for sharing your feedback. At Fortune Select Exotica Navi Mumbai we strive to ensure that every guest is provided with the best possible service and attention. I sincerely regret the inconvenience faced by you. We would request you to furnish your stay details to enable us train my colleagues for course correction. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Fortune Select Exotica Navi Mumbai . In the meantime, once again, may I extend my sincere regret to you and once again thank you for your understanding. Thank you, Seeraj Shejwalkar

10/10 Excellent

Abdul Matlub

Séjour de 3 nuits en janvier 2020

10/10 Excellent

Anupama

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pleasant stay
Stayed for one night on a business trip. Very well appointed and clean and comfortable room, good location if you are at work at Navi Mumbai. Breakfast was great, and staff very helpful. I would definitely recommend.
Séjour de 1 nuit en janvier 2020
Réponse de Front Office Manager le 11 févr. 2020
Dear Guest, Namaste! Thank you for choosing Fortune Select Exotica,Navi Mumbai as your preferred choice and for your review. It is heartening to note your kind compliments on the hotel, its facilities and we are glad you were able to enjoy a generous service experience during your recent visit and glad to note that our ambassadors ensured a smooth flow of events for you and that they manage to exceed your expectations. My team assure you of our best services at all times. We look forward to welcoming you again soon and hope that Fortune Select Exotica, Navi Mumbai remains your preferred hotel on all your future visits to Mumbai. Warm Regards, Seeraj Shejwalkar

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent Service
Amazing service from all the staff. They ensured that the room was comfortable and they were courteous throughout the stay.
Séjour de 1 nuit en janvier 2020
Réponse de Front Office Manager le 11 févr. 2020
Dear Guest, Namaste! Thank you for choosing Fortune Select Exotica,Navi Mumbai as your preferred choice and for your review. It is heartening to note your kind compliments on the hotel, its facilities and we are glad you were able to enjoy a generous service experience during your recent visit and glad to note that our ambassadors ensured a smooth flow of events for you and that they manage to exceed your expectations. My team assure you of our best services at all times. We look forward to welcoming you again soon and hope that Fortune Select Exotica, Navi Mumbai remains your preferred hotel on all your future visits to Mumbai. Warm Regards, Seeraj Shejwalkar

10/10 Excellent

Matthias

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good and fast check-in. Friendly employees. Clean Rooms. Good safety.
Séjour de 2 nuits en janvier 2020
Réponse de Front Office Manager le 14 janv. 2020
Dear Mr.Matthias, Namaste! Thank you for choosing Fortune Select Exotica,Navi Mumbai as your preferred choice and for your review. It is heartening to note your kind compliments on the hotel, its facilities and we are glad you were able to enjoy a generous service experience during your recent visit and glad to note that our ambassadors ensured a smooth flow of events for you and that they manage to exceed your expectations. My team assure you of our best services at all times. We look forward to welcoming you again soon and hope that Fortune Select Exotica, Navi Mumbai remains your preferred hotel on all your future visits to Mumbai. Regards, Seeraj Shejwalkar

2/10 Horrible

Manoj

Les points forts : Propreté
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en décembre 2019
Réponse de Front Office Manager le 7 janv. 2020
Dear Mr.Manoj, Greetings From Fortune Select Exotica, Navi Mumbai! On the outset, I would like to thank you for sharing your valuable feedback with us. Whilst I sincerely apologize for the inconvenience caused to you, may I also take this as an opportunity to request you to view this incident in isolation. As I write to you, I am discussing the concern raised by you with my respective team members and would like to assure you that immediate corrective action will be taken. I do hope you would be kind enough to give us another opportunity whereby we would like to display our hospitality at its best and win your confidence over again. Myself and my team look forward in welcoming you back, hopefully in a not too distant future. Warm regards, Seeraj Shejwalkar

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice Hotel and Nice service
Good hotel... Need to improve in cleanliness. Very good hospitality. Overall good hotel.
Séjour de 2 nuits en décembre 2019
Réponse de Front Office Manager le 19 déc. 2019
Dear Guest, Namaste! Thank you for choosing Fortune Select Exotica,Navi Mumbai as your preferred choice. It is heartening to note your kind compliments on the hotel, its facilities and we are glad you were able to enjoy a generous service experience during your recent visit and glad to note that our ambassadors ensured a smooth flow of events for you and that they manage to exceed your expectations. My team assure you of our best services at all times. We look forward to welcoming you again soon and hope that Fortune Select Exotica, Navi Mumbai remains your preferred hotel on all your future visits to Mumbai. Warm Regards, Seeraj Shejwalkar

2/10 Horrible

Manjunath

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2019
Réponse de Front Office Manager le 19 déc. 2019
Dear Mr.Desai, Greetings From Fortune Select Exotica, Navi Mumbai!! On the outset, I would like to thank you for sharing your valuable feedback with us. Whilst I sincerely apologize for the inconvenience caused to you, may I also take this as an opportunity to request you to view this incident in isolation. As I write to you, I am discussing the concern raised by you with my respective team members and would like to assure you that immediate corrective action will be taken. I do hope you would be kind enough to give us another opportunity whereby we would like to display our hospitality at its best and win your confidence over again. Myself and my team look forward in welcoming you back, hopefully in a not too distant future. Warm regards, Seeraj Shejwalkar

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
value for money in navi mumbai. absolutely very friendly staff
Séjour de 3 nuits en novembre 2019
Réponse de Front Office Manager le 19 déc. 2019
Dear Sir, Namaste! Thank you for choosing Fortune Select Exotica,Navi Mumbai as your preferred choice. It is heartening to note your kind compliments on the hotel, its facilities and we are glad you were able to enjoy a generous service experience during your recent visit and glad to note that our ambassadors ensured a smooth flow of events for you and that they manage to exceed your expectations. My team assure you of our best services at all times. We look forward to welcoming you again soon and hope that Fortune Select Exotica, Navi Mumbai remains your preferred hotel on all your future visits to Mumbai. Warm Regards, Seeraj Shejwalkar

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 6 nuits en novembre 2019
Réponse de Front Office Manager le 3 janv. 2020
Dear Sir, Greetings From Fortune Select Exotica, Navi Mumbai! On the outset, I would like to thank you for sharing your valuable feedback with us. Whilst I sincerely apologize for the inconvenience caused to you, may I also take this as an opportunity to request you to view this incident in isolation. As I write to you, I am discussing the concern raised by you with my respective team members and would like to assure you that immediate corrective action will be taken. I do hope you would be kind enough to give us another opportunity whereby we would like to display our hospitality at its best and win your confidence over again. Myself and my team look forward in welcoming you back, hopefully in a not too distant future. Warm regards, Seeraj Shejwalkar

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires
Les points forts : Confort de la chambre
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Service below par. Everywhere in the hotel. Staff poorly trained and de-motivated. Only exceptions were security and front desk
Séjour de 1 nuit en novembre 2019
Réponse de Front Office Manager le 2 déc. 2019
Dear Guest, Greetings From Fortune Select Exotica, Navi Mumbai!! On the outset, I would like to thank you for sharing your valuable feedback with us. Whilst I sincerely apologise for the inconvenience caused to you, may I also take this as an opportunity to request you to view this incident in isolation. As I write to you, I am discussing the concern raised by you with my respective team members and would like to assure you that immediate corrective action will be taken. I do hope you would be kind enough to give us another opportunity whereby we would like to display our hospitality at its best and win your confidence over again. Myself and my team look forward in welcoming you back, hopefully in a not too distant future. Regards, Seeraj Shejwalkar

8/10 Bien

Voyageur vérifié

Séjour de 1 nuit en août 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en août 2019
Réponse de Naman Sharma le 22 août 2019
Thankyou :)

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
Was good. Food, especially the buffet could be improved. The area around swimming pool is not so clean and would need a facelift.
Séjour de 3 nuits en juillet 2019
Réponse de Seeraj Shejwalkar le 13 août 2019
Dear Sir, Greetings From Fortune Select Exotica, Navi Mumbai!! On the outset, I would like to thank you for sharing your valuable feedback with us. Whilst I sincerely apologise for the inconvenience caused to you, may I also take this as an opportunity to request you to view this incident in isolation. As I write to you, I am discussing the concern raised by you with my respective team members and would like to assure you that immediate corrective action will be taken. I do hope you would be kind enough to give us another opportunity whereby we would like to display our hospitality at its best and win your confidence over again. Myself and my team look forward in welcoming you back, hopefully in a not too distant future.

6/10 Satisfaisant

Mike

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
原訂一大床, chick in 變成兩小床,早餐也都沒太多變化,待改進
Séjour de 11 nuits en juin 2019
Réponse de Front Office Manager le 24 juin 2019
Dear Mike, Greetings From Fortune Select Exotica, Navi Mumbai!! On the outset, I would like to thank you for sharing your valuable feedback with us. Whilst I sincerely apologise for the inconvenience caused to you, may I also take this as an opportunity to request you to view this incident in isolation. As I write to you, I am discussing the concern raised by you with my respective team members and would like to assure you that immediate corrective action will be taken. I do hope you would be kind enough to give us another opportunity whereby we would like to display our hospitality at its best and win your confidence over again. Myself and my team look forward in welcoming you back, hopefully in a not too distant future. Warm regards, Seeraj Shejwalkar

8/10 Bien

MK

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice property and well maintained. Located in good location.
Séjour de 1 nuit en juin 2019
Réponse de Front Office Manager le 17 juin 2019
Dear Guest, Greetings ! The Fortune Select Exotica, Navi Mumbai!! On the onset, I along with my team would like to thank you for taking your valuable time out and sharing your views and valuable feedback with us. This definitely gives us an opportunity to reflect on ourselves and improve where required! We are delighted to know that we were able to meet up to your expectations during your visit at our property. My team and myself look forward to welcome you back at Fortune Select Exotica.

10/10 Excellent

Voyageur vérifié

Séjour de 3 nuits en mai 2019
Réponse de Front Office Manager le 23 mai 2019
Dear Guest, Greetings ! The Fortune Select Exotica, Navi Mumbai!! On the onset, I along with my team would like to thank you for taking your valuable time out and sharing your views and valuable feedback with us. This definitely gives us an opportunity to reflect on ourselves and improve where required! We are delighted to know that we were able to meet up to your expectations during your visit at our property. My team and myself look forward to welcome you back at Fortune Select Exotica.

8/10 Bien

Kumaran

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en avril 2019
Réponse de Assistant Front Office Manager le 19 avr. 2019
Dear Guest, Greetings ! The Fortune Select Exotica, Navi Mumbai!! On the onset, I along with my team would like to thank you for taking your valuable time out and sharing your views and valuable feedback with us. This definitely gives us an opportunity to reflect on ourselves and improve where required! My team and myself look forward to welcome you back at Fortune Select Exotica. Warm Regards,

8/10 Bien

Mukesh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good hotel in Navi Mumbai
Frequent traveler to Navi Mumbai and one of the good hotel in the area. Rooms are decent, breakfast is okay and can include more options. Excellent staff.
Séjour de 2 nuits en mars 2019
Réponse de Naman Sharma le 19 mars 2019
Dear Sir, Greetings ! The Fortune Select Exotica, Navi Mumbai!! On the onset, I along with my team would like to thank you for taking your valuable time out and sharing your views and valuable feedback with us. This definitely gives us an opportunity to reflect on ourselves and improve where required! We are delighted to know that we were able to meet up to your expectations during your visit at our property. My team and myself look forward to welcome you back at Fortune Select Exotica.

8/10 Bien

Navin, San Francisco, CA

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to all our family members in Navi Mumbai. Only issue was we smelt smoke in the hallways
Séjour de 4 nuits en février 2019
Réponse de Front Office Manager le 5 mars 2019
Dear Guest, Greetings ! The Fortune Select Exotica, Navi Mumbai!! On the onset, I along with my team would like to thank you for taking your valuable time out and sharing your views and valuable feedback with us. This definitely gives us an opportunity to reflect on ourselves and improve where required! We are delighted to know that we were able to meet up to your expectations during your visit at our property. My team and myself look forward to welcome you back at Fortune Select Exotica. Regards, Seeraj Shejwalkar

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en décembre 2018
Réponse de Front Office Manager le 26 déc. 2018
Dear Guest, Greetings ! The Fortune Select Exotica, Navi Mumbai!! On the onset, I along with my team would like to thank you for taking your valuable time out and sharing your views and valuable feedback with us. This definitely gives us an opportunity to reflect on ourselves and improve where required! We are delighted to know that we were able to meet up to your expectations during your visit at our property. My team and myself look forward to welcome you back at Fortune Select Exotica. Regards, Seeraj Shejwalkar

10/10 Excellent

RG

Les points forts : Propreté et personnel et service
The staff was amazing. Everyone was so helpful and welcoming. The accommodations were pleasant. We really enjoyed our stay.
Séjour de 8 nuits en décembre 2018
Réponse de Front Office Manager le 26 déc. 2018
Dear Guest, Greetings ! The Fortune Select Exotica, Navi Mumbai!! On the onset, I along with my team would like to thank you for taking your valuable time out and sharing your views and valuable feedback with us. This definitely gives us an opportunity to reflect on ourselves and improve where required! We are delighted to know that we were able to meet up to your expectations during your visit at our property. My team and myself look forward to welcome you back at Fortune Select Exotica. Regards, Seeraj Shejwalkar

2/10 Horrible

Asif

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Poor Staff Behaviour
The manager at reception tried to overcharge me on two occasions. They denied that payment was already made through hotels.com, and tried to harass us to make the same payment twice. Also behaviour was poor and unprofessional.
Séjour de 2 nuits en décembre 2018
Réponse de Front Office Manager le 19 déc. 2018
Dear Guest, Greetings ! The Fortune Select Exotica, Navi Mumbai!! On the onset, I along with my team would like to thank you for taking your valuable time out and sharing your views and valuable feedback with us. This definitely gives us an opportunity to reflect on ourselves and improve where required! We are delighted to know that we were able to meet up to your expectations during your visit at our property. My team and myself look forward to welcome you back at Fortune Select Exotica. Thanking you, Seeraj Shejwalkar Front Office Manager

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Alcohol bills should be converted into Food. The cheout billing was really slow. The manuvering for entry of vehicle was difficult with very steep and narrow road up to the main portico
Séjour de 2 nuits en novembre 2018
Réponse de Front Office Manager le 21 déc. 2018
Dear Guest, Greetings ! The Fortune Select Exotica, Navi Mumbai!! We cannot change alcohol bill to food bills as it is not approved by our audit team,also we have recently reworked our entrance so that the cars can turn smoothly.Your valuable feedback is important to us. My team and myself look forward to welcome you back at Fortune Select Exotica. Thanking you, Seeraj Shejwalkar Front Office Manager

8/10 Bien

Voyageur vérifié

Séjour de 1 nuit en novembre 2018
Réponse de Front Office Manager le 20 nov. 2018
Dear Sir, Greetings ! The Fortune Select Exotica, Navi Mumbai!! On the onset, I along with my team would like to thank you for taking your valuable time out and sharing your views and valuable feedback with us. This definitely gives us an opportunity to reflect on ourselves and improve where required! We are delighted to know that we were able to meet up to your expectations during your visit at our property. My team and myself look forward to welcome you back at Fortune Select Exotica. Regards, Seeraj Shejwalkar Front Office Manager