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Avis sur Fern Forest Getaway

2.5 out of 5
Fern Forest Getaway
11-2226 Makoa Road, Mountain View, HI

Avis

6,4
Note des voyageurs de 10 (Excellent), d’après 31 avis sur 101." "
Note des voyageurs de 8 (Bien), d’après 16 avis sur 101." "
Note des voyageurs de 6 (Satisfaisant), d’après 17 avis sur 101." "
Note des voyageurs de 4 (Médiocre), d’après 8 avis sur 101." "
Note des voyageurs de 2 (Horrible), d’après 29 avis sur 101." "

6,0/10

Propreté

7,0/10

Personnel et service

6,0/10

Équipements

6,2/10

Infrastructures et conditions de l’hébergement

6,6/10

Écoresponsabilité

Avis

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really good place to stay to visit the area. Host was also very helpful and gave us a lot of advices
Séjour de 1 nuit en juin 2019
Réponse de Leon le 5 juin 2019
Nice intelligent couple. Was a pleasure to be with.

8/10 Bien

Christopher

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cozy, quiet and comfortable with the nicest host!
Séjour de 1 nuit en janvier 2024
Réponse de leon le 1 mars 2024
thanks a lot and welcome back

10/10 Excellent

Blake

Séjour de 2 nuits en décembre 2023
Réponse de leon le 1 mars 2024
thanks a lot and welcome back

8/10 Bien

Björn

Les points forts : Propreté et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Leon le 21 déc. 2023
Thanks a lot and welcome back

4/10 Médiocre

Theresa

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Disappointed
The facility did NOT match the website description. No pool or hot tub. Very run down and dirty but lots of cleaning supplies left on multiple surfaces. We found another place to stay.
Séjour de 5 nuits en octobre 2023
Réponse de Leon le 1 nov. 2023
What is bad about supplies? Any pool wasn't mentioned in the description.

2/10 Horrible

Lucien, Astoria

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This place is unkempt, dirty and the air in the entire house is thick with mold. After a brief inspection of the dump we hightailed out of there. This place should not be allowed to do business on the Expedia platform. This place is not fit to be a vacation accommodation. Expedia should do a better job to assure quality control so customers are not misled to believe the Fern Forest Getaway is a place to stay.
Réponse de Leon le 19 oct. 2023
When I gave them the initial tour they were happy and didn't mention any issues...

6/10 Satisfaisant

Joe

Les points forts : Confort de la chambre
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en août 2023
Réponse de Leon le 14 oct. 2023
Thanks a lot

10/10 Excellent

Katherine

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
We absolutely loved staying at fern forest. It is a conveniently located to all of the sights we wanted to go see. The owner sat with us and made wonderful suggestions for sights to see and places to eat as well as he had knowledge of the history of the area. Every night the frogs sang us to sleep. The house is an older house located in the rain forest and filled with antiques. We quickly felt like we were staying at a friend's house. We would absolutely stay again!
Réponse de Leon le 13 oct. 2023
Thanks a lot, Kathy. Always welcome back.

2/10 Horrible

ANN

Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Dirty is being kind. It was FILTHY. I slept in my car. Worse place I have ever stayed in my life and I am a seasoned traveler. The Expedia photos do NOT represent any way, shape or form the actual property or location. I have pictures of disgusting toilet & shower (water came out brown), mold, bugs, smelled like dog urine. Common kitchen area was gross. Place so run down we did not even stay our second night. Awful
Séjour de 2 nuits en septembre 2023

4/10 Médiocre

James

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
This property needs a thorough cleaning. Dirt and dust in the corners, dead bugs on the windowsills, the dining table had crumbs and rings on it from previous renters, the furniture was covered in fleece throws that had multiple cigarette burns in them, and the kitchen garbage was sitting bagged on the floor and SMELLED rotten. The refrigerator had a partial package of raw meat in it, and needed to be cleaned. There were black stains on the bathroom ceiling, leakage from the upstairs bath? Or mold? The host said the outside door remains unlocked in case of late arrivals; not very safe if all you can lock is a hollow-core bedroom door.
Séjour de 1 nuit en juin 2023
Réponse de Leon le 21 juin 2023
I don't know, other people were satisfied... They had a personal empty fridge in their room, but prefer to use a communal one in the kitchen, which I can't control. I asked them to lock the door when they return from the night volcano, I just can't wait for them like a leashed dog the half of the night when they decide to return.Leon

6/10 Satisfaisant

Neela

Voyage en couple
The property was very close the Volcano national park. However you need Google map to find this place because it is in the middle of forest. You need to drive on a 1 lane gravel road. If you have Google map not to difficult to find it. The house was a big, nice house. However, the kitchen and the common area requires good cleaning. There wasn't any cream or even milk powder for a cup of coffee. When we arrived, the host was very nice and explained all about the house and the neighborhood. Only saw him once after that never saw him. The bed and the bathroom was fine. The bathroom could use more cleaning. Overall it was an ok stay.
Séjour de 2 nuits en juin 2023
Réponse de Leon le 16 juin 2023
Sorry, but it was half-and-half in the fridge and dry milk on a counter. Just in purpose, I don't want to bug my guests for their privacy, though I am only 20 feet away in Ohana and if you need something just call me or drop in.The house was full of other guests and just can't wipe after everyone in communal areas.

10/10 Excellent

Pete

Voyage en famille, Voyage avec des animaux de compagnie, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very peaceful, nice staff , will recommend , will return
Réponse de Leon le 30 mai 2023
Thank you, welcome back.

2/10 Horrible

Ash

Les points faibles : Personnel et service
Séjour de 1 nuit en mai 2023
Réponse de Leon le 20 mai 2023
Sorry, still don't know what was wrong

4/10 Médiocre

Hiroaki

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
オーナーの人柄は良かった。
Séjour de 1 nuit en mai 2023
Réponse de Leon le 8 mai 2023
They looked happy being here, so what for to respond?

10/10 Excellent

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Character in spades
This place was great. I prefer out of town locations. Peaceful. The frogs singing at night. The troop of Geckos that visit you on the porch. Set out some juice for them and watch them scamper about. Bed was comfy. Best sleep I've had in a while. Mr. Leon is a fantastic host. But I feel like I made a friend instead. All the more reason to visit him again. Water was hot for the shower. Also it's nice to have a laundry facility in case you need it. Extra blankets if you get cold. This is not a hotel. This is a home. You should not expect anything different. Plenty of room to spread out and relax. Which is what one should do when you stay here. I learned a little Russian. I love languages and culture. Mr Leon was a character, and his bnb was character in spades. I will be back. Already planning my return to Hilo. And I will stay here again.
Séjour de 6 nuits en avril 2023
Réponse de Leon le 28 avr. 2023
Thanks a lot and welcome back anytime.

6/10 Satisfaisant

michael

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Our stay at Fern Forest
The house is a bit outdated and a little run down, but overall, the accommodations was a decent night stay and relatively close to Volcano National Park. For what we paid for, we were not expecting a Hilton or a HoJos and nor should you. The bed was comfortable, the sheets were clean, we also had use of the entire living room and kitchen—and pleasantly surprised to a light breakfast (coffee, bagels, peanut butter, jam, etc...), which we made in the morning, and ate on the lanai overlooking the lush property, filled with native vegetation and fruit trees. Leon, our host, gave us great tips on what to do at night, and it was totally worth it. Thanks! Note, the location is in a mostly unpaved road off the main highway, we rented an SUV so it was no problem.
Séjour de 1 nuit en mars 2023
Réponse de Leon le 22 mars 2023
Thanks

10/10 Excellent

Ernest

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2023
Réponse de Leon le 12 mars 2023
Thanks a lot. Welcome back.Leon

2/10 Horrible

John

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was a mess. The outside needed some serious maintenance. The inside smelled so bad of mold and mildew and was dirty enough for us to not to even stay there. The photos shown are very old photos, it is no where near as nice as it looks in the photos.
Séjour de 2 nuits en mars 2023
Réponse de Leon le 28 avr. 2023
Other people are happy. Why didn't you let me know?

8/10 Bien

Jessica

Séjour de 1 nuit en février 2023

4/10 Médiocre

Kurt

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Horrible
Séjour de 1 nuit en février 2023
Réponse de Leon le 16 févr. 2023
Respond for what? Fool house of people, no complaints personally to me...

8/10 Bien

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Roomy and private. Great location for Volcanoes
I was warmly greeted and made to feel like home. Leon was very kind and resourceful. He gave me a lot of good travel tips about the island and it’s beaches. I’d definitely stay here again!
Séjour de 1 nuit en février 2023
Réponse de Leon le 12 févr. 2023
Thanks a lot and welcome back

2/10 Horrible

Lisa

Séjour de 1 nuit en janvier 2023

2/10 Horrible

Chris

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No one on site and no number to call. Place was so remote with nothing around except an old dog and some chickens free roaming. Walked around property looking for someone and reminded us of how the beginning of a horror movie would start
Séjour de 1 nuit en décembre 2022
Réponse de Leon le 6 déc. 2022
If you read your papers it has my phone number and clearly said that check-in starts after 2 pm., when I come to the office and watch security cameras.

6/10 Satisfaisant

Yahya A

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
You will be greeted by a dog sleeping on front porch on a dirty & stinking mattress. Owner doesn't reply to text messages or calls when you need him.
Réponse de Leon le 4 déc. 2022
Sorry, I don't reply at night time.

8/10 Bien

Robert

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
B&B in the Forest
This is a large house in the forest just below the volcano of the Big Island. Only two bedrooms but several large sectional couches for family member to sleep on. No Cable but many streaming options. Needs a sign on the door with instructions and greeting.
Séjour de 1 nuit en août 2022
Réponse de Leon le 4 déc. 2022
Thanks a lot. Any signs outside are illegal in Hawaii.

2/10 Horrible

Federico

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Horror in Big Island Hawaii
Beautiful house from the outside. When you approche and you enter is dirty, smelling, old … This house as a big potential, however the cleanness is an option that not available. The bathroom is horrible extremely dirty the floor of the shower was black of dirt and the floor full of dust. The toilet desgusting. Tooth past on the ting. The owner is not looking so friendly. The deco is so old fashioned. The worst place ever.
Séjour de 1 nuit en octobre 2022
Réponse de Leon le 31 oct. 2022
When you moved in I asked you if it was clean enough and if everything is OK? You said Yes. The house is intentionally old-style, I'm not too fond of contemporary plastic-stamped things, so everything is handmade and many people love it. Why didn't you move away immediately for free?

8/10 Bien

Robert

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Fern Forest Getaway
We enjoyed our stay. They owner is very helpful and knowledgeable of things to do an places to see. The property could be a bit cleaner, but we were satisfied with our stay for the price and would definitely stay here again. It is very close to Volcano National Park and about a 30 minute drive to Hilo.
Séjour de 3 nuits en octobre 2022
Réponse de Leon le 29 oct. 2022
Thanks a lot

6/10 Satisfaisant

Eleanor

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Just stayed for one night at Fern Forest Gateaway due to a short drive to the Hawaii Volcanoes National Park. Unfortunately the place is untidy and in need of repairs.
Séjour de 1 nuit en octobre 2022

6/10 Satisfaisant

Holly

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service et équipements
Les points faibles : Propreté
The far drive on back roads was not worth the stay. Amenities were available and fair but cleanliness was on the bottom scale. My daughter had a good time with the dog on site, but it smelled pretty bad at the entry. No a/c and lounge area had all large windows which made it pretty hot in the house. The curtain rode was jenky and fell apart when I opened curtains so had to carefully balance it up again.
Séjour de 2 nuits en septembre 2022
Réponse de Leon le 28 sept. 2022
Because of the high elevation, it is much chillier here... If you need to use the fan the big one is always in the living room. If you need a/c just let me know and I will bring one, but, so far nobody has asked for it. Did you try just to open the window?

10/10 Excellent

John

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Best host in the world. Leon bent over backwards to be helpful, even planning things for us to see on the island. There is a full kitchen and three huge common areas, and both indoor and outdoor dining tables. Our room had its own balcony. It is off the beaten path, rustic, and very quiet, but there is a little grocery store at the end of the road. It would be a great place for a large family, as well as for a couple, like us. It was a great location for exploring the Hawaii Volcanoes National Park and the Puna coast.
Séjour de 1 nuit en août 2022
Réponse de Leon le 16 août 2022
Thanks a lot and always welcome back.

6/10 Satisfaisant

Kathleen

Les points faibles : Propreté et équipements
Séjour de 2 nuits en juillet 2022

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
From the movie Hostel
Welp, we got played by the bum too. I mean, I WOULD probably pay $20 a night for this place. Guy can’t even refill the soap dispensers and leaves old soap bars from other guests in the shower. Old whiskers errywhere around the sink. Vat is dis, Bratislava?? 😂 Hey at least the incredibly smelly German Shepard “guard dog” actually is very sweet…
Séjour de 1 nuit en juillet 2022
Réponse de Leon le 20 juil. 2022
So, if it is so bad, why you just didn't leave?

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service et confort de la chambre
Nice having a full kitchen and laundry. Very nice owners to visit with too.
Séjour de 8 nuits en juin 2022
Réponse de Leon le 20 juil. 2022
Thanks and welcome back.

8/10 Bien

Terrie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The BnB was comfortable, homey and peaceful.
Séjour de 2 nuits en juin 2022
Réponse de Leon le 20 juin 2022
Thanks and welcome back

2/10 Horrible

Tracy

Séjour de 10 nuits en mai 2022

2/10 Horrible

Robin

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The place was filthy dirty, the host was drunk and wet himself in front of us. No help with baggage coming or going. We did not stay. Left as soon as we possibly could.
Séjour de 7 nuits en mai 2022
Réponse de Leon le 20 juin 2022
No show, but with huge fantazy. And, per them 71-years old disabled man must carry their luggage

4/10 Médiocre

Malachi

Voyage avec des animaux de compagnie
Les points faibles : Propreté
Musty moldy smell at first turned into a dead rat I found outside the window of my room, was real bad. When I mentioned to the host he said” bad smell outside , close window”, it was so bad until I found it that it basically ruined my whole stay at this already very bad smelling house to begin with.
Séjour de 3 nuits en mai 2022
Réponse de Leon le 20 juin 2022
I am not a dog and can't find dead rat outside of 3 acres lot. It was some smelll inside, but was from his big dog, which he kept in his bedroom.

2/10 Horrible

Lillian

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This isht hole place need to be removed from all sources. BEWARE! DO NOT GO HERE!
Séjour de 1 nuit en mai 2022
Réponse de Leon le 16 mai 2022
Came there. Showed the entire place. Asked if everything is OK, "Yes". Asked if you need something let me know. Later they left secretly without noticing me and not canceled of booking. Found it the next day. Per Expedia policy, they were charged for this night. Two weeks later they decided to claim refund and left this "nice" review.

2/10 Horrible

Yancey

Séjour de 1 nuit en avril 2022
Réponse de Leon le 17 avr. 2022
Interesting case. The local guy initially stood as a tourist and claimed that he is a painter and suggested painting the house outside for$2500, but he will stay for free. He asked for four days to finish the job. I bought everything he asked for and gave him the deposit. Only after four days did he slowly start to mask the windows on the veranda. He also started physically fighting with my associate, who really helped him voluntarily a lot with job preparation. When I again saw him punching and kicking my guy I stopped it and fired him. I lost my deposit and he is still unhappy!

2/10 Horrible

Nathan

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
THIS IS NOT A HOTEL! It is someone’s house who rents out bedrooms. Very misleading. It smelled like a smoker’s house, musty, and of alcohol. The shower was grimy and didn’t drain well and the bedroom carpet was filthy in the corners. Another guest/resident sleeps behind a folding screen in one of the common rooms There is junk laying around in the yard. I nearly walked right back out but it was very late and I was exhausted. The good things: the owner was very nice, as was his dog, and there was interesting decor in the house.
Séjour de 1 nuit en avril 2022
Réponse de Leon le 3 avr. 2022
It was standard vacuum cleaning before each guest. And Yes it is a Guest House as it showed in the pictures

10/10 Excellent

wendy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and comfortable!
Séjour de 1 nuit en mars 2022
Réponse de Leon Glasman, owner le 25 mars 2022
Thanks a lot and welcome back

2/10 Horrible

William

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Property was unkempt, dirty carpet, clothes hanging in closet in room we were supposed to stay, house smelled very musty, strong disgusting dog odor at entrance, dog blankets that smelled like they weren't washed for weeks. When we arrived owner not around, sat in car honking horn until he finally showed up. He smelled of alcohol and cigarette smoke as if a chain smoker. No breakfast available as advertised, no hot tub as pictured, owner said he hadn't used hot tub in years and was dirty. We are requesting an immediate REFUND!!
Séjour de 1 nuit en mars 2022
Réponse de Leon le 3 avr. 2022
was standard vacuum cleaning before each guest. And Yes it is a Guest House as it showed in the pictures

6/10 Satisfaisant

Harold

Les points forts : Personnel et service
Séjour de 2 nuits en février 2022

8/10 Bien

Edward

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Nice n quiet 👌
Séjour de 3 nuits en février 2022
Réponse de Leon le 1 mars 2022
Thanks a lot

10/10 Excellent

James, Tustin

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Rustic rural area. Large old house and all amenities working well. Highly recommended for those who like to live with nature. Very peaceful with lots of nature sounds and birds singing. Internet is working well. Kitchen is fully stocked. Lots of berries to pick as well.
Séjour de 1 nuit en février 2022
Réponse de Leon le 27 févr. 2022
Thanks a lot and welcome back Leon

10/10 Excellent

Frank

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good people. Good stay. Mahalo
This was a last minute one night booking that I wasn't sure what to expect, but it turned out to be one of the best life experiences I've had. Jason, if you're reading this you're my new guru. I had so much fun sitting out on the Lanai with you and Drew listening to you two rap about your amazing pasts and music knowledge. Leon was also very interesting and I would have liked to have chatted with him more. Leon was very concerned about making us feel at home in the accommodations and all the museum quality furniture inside just blew my mind. The bed was very comfortable. We will be staying with you again sometime soon for more nights.
Séjour de 1 nuit en janvier 2022
Réponse de Leon le 23 févr. 2022
Thanks a lot and welcome back any time. Leon

10/10 Excellent

Elias

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful
It was amazing!! I loved the host!! Felt like I was at home. He made us coffee in the morning. Talk stories with us. The house was beautiful, clean. Over all wonderful.
Séjour de 1 nuit en février 2022
Réponse de Leon le 21 févr. 2022
Thanks a lot. You are welcome back any time.

2/10 Horrible

Barbara

Séjour de 1 nuit en janvier 2022

2/10 Horrible

Ashlyn, Saskatoon

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My partner and I arrived at Fern Forest Getaway and noticed a GUN and gas mask respirator sitting on the couch in the main living room. The stairway up to our room was filthy with specks of dirt, hair and other debris. Our room was not clean. The fridge in the room had specks of dirt and loose strands of hair in it. There were dress shirts hanging in the closet and the dresser next to the bed was filled with personal items including prescription medication. The bathroom was also very dirty. There was no shower gel, shampoo or soap in the bottles on the wall. There was a half-used bar of soap sitting in the holder. The floor of the shower was dirty with more loose hairs. The window in the bathroom was broken and could not be closed. There is no screen over the window to prevent bugs from entering the bathroom so we made sure to keep the lights off and keep the en-suite door closed. Connected to the main living room was a panel divider with a single bed behind it and someone's personal items strewn about on the two nearby tables. An individual in the main room was playing loud rave music that could be heard clearly from our room. We could also hear the sounds of private/personal bedroom activities from two people in the room on the floor below us. We did not enjoy our stay and would not recommend this place.
Séjour de 1 nuit en janvier 2022
Réponse de Leon le 13 févr. 2022
I don't possess any Guns or gas masks. The associate who cleaned his pneumatic bee-bee gun in his spare time is fired though he denied that he left it on the couch. The fridge was clean and still clean, in spite of your fantasies of his there. Yes, I have spare jackets in the cabinet for tourists who attend the Volcano at night time and they appreciate it.

2/10 Horrible

Jia

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Please avoid by all means. Not a three star hotel in any dimension. Not even a legit hotel or Bnb property. I wish there are options to upload photos. The place is absolutely filthy. Floors covered with hair, windows and other places mold and mildew. Smells like mildew too. It almost looks like the only cleaning supply they have is an air freshener. You’ll also be in the middle of nowhere and we had to drive to Hilo to get food.
Séjour de 1 nuit en janvier 2022
Réponse de Leon le 8 janv. 2022
I am tired to explain-people, please, read the description of the property and look at the pictures - it is Guesthouse in the jungle, not Ramada or Hilton. When you come and if you expecting a huge hotel, just let us know and leave.