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Avis sur Courtyard by Marriott Rockaway Mount Arlington

3 out of 5
Courtyard by Marriott Rockaway Mount Arlington
15 Howard Blvd, Mount Arlington, NJ

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 123 avis sur 260." "
Note des voyageurs de 8 (Bien), d’après 80 avis sur 260." "
Note des voyageurs de 6 (Satisfaisant), d’après 38 avis sur 260." "
Note des voyageurs de 4 (Médiocre), d’après 8 avis sur 260." "
Note des voyageurs de 2 (Horrible), d’après 11 avis sur 260." "

8,8/10

Propreté

8,6/10

Personnel et service

7,6/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

8/10 Bien

Todd

Les points forts : Infrastructures et conditions de l’hébergement
Front Desk were nice.
Séjour de 1 nuit en décembre 2023
Réponse de AGM le 12 déc. 2023
Dear Todd,Thank you for taking the time to leave your feedback on our property and thank you for your kind words about our staff! They will be so happy to see that you enjoyed your stay and hope you consider us again next time you find yourself in the area!

10/10 Excellent

HOMERO

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023

10/10 Excellent

linda gaye allen

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Staff was wonderful. The two women that work Starbucks counter were so wonderful and pleasant! I had an issue with my AC unit in my room and I was immediately moved to a new room. Courteous friendly staff. Room was very clean. I will definitely return and would nightly recommend. I was alone on a business trip but there were lots of families and wedding guests groups staying here
Séjour de 3 nuits en novembre 2023
Réponse de AGM le 14 nov. 2023
Dear Linda,Thank you for taking the time to leave your feedback on our property. It was a pleasure hosting you and we look forward to seeing you again!

8/10 Bien

Webster

Séjour de 2 nuits en octobre 2023
Réponse de AGM le 14 nov. 2023
Dear Webster,Thank you for taking the time to leave your feedback on our property. We hope you consider us again next time you find yourself in the area.

6/10 Satisfaisant

Richard

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de AGM le 21 sept. 2023
Dear Richard,Thank you for taking the time to leave your feedback on our property. We are always looking for ways to improve and have shared your review with our staff. We hope you and a safe travel day getting home and thank you again for staying with us.

8/10 Bien

Camille

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall very good. Don't buy the overpriced bland breakfast.
Séjour de 1 nuit en septembre 2023
Réponse de AGM le 15 sept. 2023
Dear Camille,Thank you for taking the time to leave your feedback on our property. We are always looking for ways to improve and have shared your review with our food and beverage team.

8/10 Bien

Aminat

Séjour de 1 nuit en août 2023
Réponse de AGM le 15 sept. 2023
Dear Aminat,Thank you for taking the time to leave your feedback on our property. We hope you consider us again next time you find yourself in the area.

10/10 Excellent

Patrick

Séjour de 1 nuit en août 2023
Réponse de AGM le 15 sept. 2023
Dear Patrick,Thank you for taking the time to leave your feedback on our property. We are so glad that you enjoyed your stay with us!

10/10 Excellent

J Vincent

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very good
Séjour de 1 nuit en juillet 2023
Réponse de AGM le 2 août 2023
Dear J Vincent,Thank you for taking the time to leave your feedback on our property. We are so glad you enjoyed your stay with us and hope you consider us again next time you find yourself in the area!

10/10 Excellent

Gloria

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
really great stay! clean and modern
Séjour de 2 nuits en juillet 2023
Réponse de AGM le 26 juil. 2023
Dear Gloria,Thank you for taking the time to leave your feedback on our property. We are so glad that you enjoyed your stay with us and hope to see you again!

10/10 Excellent

Roselyn

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I would stay here again
Séjour de 1 nuit en juin 2023
Réponse de AGM le 26 juil. 2023
Dear Roselyn,Thank you for taking the time to leave your feedback on our property. We are so glad to hear that we provided a positive experience for you during your stay with us!

10/10 Excellent

Lynn

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2023
Réponse de AGM le 30 mai 2023
Dear Lynn,Thank you for taking the time to leave your feedback on our property. We are so glad that you enjoyed your stay with us and hope you had a safe travel day getting home!

10/10 Excellent

Belinda

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Breath of Fresh Air
Staying at Courtyard Rockaway Mount Arlington was a breath of fresh air (as it comes to hotel stays). Check-in was a breeze, the room was well equipped and clean. Cassandra made me and my group feel especially welcomed. Well done!
Séjour de 3 nuits en mai 2023
Réponse de AGM le 30 mai 2023
Dear Belinda,Thank you for taking the time to leave your feedback on our property. We are so glad that you enjoyed your experience with us and thank you again for staying with us!

6/10 Satisfaisant

Tatyana

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2023
Réponse de AGM le 22 mars 2023
Thank you for taking the time to leave your feedback on our property. We are always looking for new ways to improve and have shared your review with our staff. Thank you again for staying with us!

8/10 Bien

Anthony

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2023
Réponse de AGM le 22 mars 2023
Thankyou for taking the time to leave your feedback on our property.

10/10 Excellent

Michele

Voyage en famille
Les points forts : Propreté et personnel et service
Great
Séjour de 1 nuit en février 2023
Réponse de AGM le 22 mars 2023
Thank you for taking the time to leave your feedback on our property. We are so glad that you had a great experience with us and hope to see you again next time you find yourself in the area!

8/10 Bien

Anthony

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2023
Réponse de AGM le 26 janv. 2023
Dear Anthony,Thank you for taking the time to leave your feedback on our property. We hope you enjoyed your time here and thank you again for staying with us!

10/10 Excellent

Nina

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Very nice location with friendly staff!
Séjour de 1 nuit en décembre 2022
Réponse de AGM le 2 janv. 2023
Hello Nina,Thank you for taking the time to leave your feedback on our property. We are so glad that you enjoyed your stay with us and hope to see you again!

6/10 Satisfaisant

Felice

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
I liked the new update look overall and the hospitality. I don’t like there’s no swimming pool and no free breakfast. When I booked, those two things were important to me, seeing we were celebrating my great niece birthday and I had a nine year old and a 11 yr old with me. Also, when arriving I was given the wrong room. The first room was one bed. The hotel had to find me a room with two queen size beds. Seeing, it was two adults and two children. This is another reason I don’t like to book, with third party.
Séjour de 2 nuits en décembre 2022
Réponse de AGM le 19 déc. 2022
Dear Felice,Thank you for taking the time to leave your feedback on our property. Unfortunately, we do not have a pool at this property and breakfast is only included when a rate with it is specifically selected. We have breakfast available for purchase at our Bistro 6:30am-9:30am weekdays and 7am-10am on weekends.

8/10 Bien

Anthony

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2022
Réponse de AGM le 19 déc. 2022
Dear Anthony,Thank you for taking the time to leave your feedback on our property. We hope to see you again!

10/10 Excellent

Larry

Séjour de 1 nuit en décembre 2022
Réponse de AGM le 19 déc. 2022
Dear Larry, Thank you for taking the time to leave your feedback on our property. We are so glad you had an excellent stay with us!

8/10 Bien

Alicia

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I requested extra towels and pillows before I arrived. I smiled when I worked into my room. My request was executed.
Séjour de 1 nuit en décembre 2022
Réponse de AGM le 9 déc. 2022
Dear Alicia,Thank you for taking the time to leave your feedback on our property. We are happy to hear that your request was taken care of and that you enjoyed your stay! We hope to see you again.

8/10 Bien

Jenifer

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Not thrilled to learn that Marriot's new policy is to change linens and clean room " after three days' stay". We had to request fresh towels, and chase down fresh drinking cups and coffee pods. Also, the shower leaked water all over b.r. floor. Room was very clean and comfortable.
Séjour de 2 nuits en octobre 2022
Réponse de AGM le 1 nov. 2022
Thank you for taking the time to leave your feedback on our property. We have shared your review with our staff in hopes of improving our service.

10/10 Excellent

nathalie

Séjour de 1 nuit en octobre 2022

8/10 Bien

Jia He

Voyage en famille
Les points forts : Propreté et personnel et service
Room door doesn’t fit well, people talked in the hallway, you can hear all with very well. Noisy bother me for sleeping.
Séjour de 1 nuit en août 2022
Réponse de AGM le 28 août 2022
Dear Jia He,Thank you for taking the time to leave your feedback on our property. We apologize that other guests disturbed you during your stay. We always try our best to keep our hallways clear and encourage our guests to be mindful of others. We have shared your review with our staff and will work towards improving is this aspect. We hope you had a safe travel day and thank you for staying with us.

8/10 Bien

Donna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2022
Réponse de AGM le 22 août 2022
Dear Donna,Thank you for taking the time to leave your feedback on our property. We are always looking for ways to improve and have shared your review with our staff. Please consider us again if you find yourself in the area!

8/10 Bien

Sandy

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is in a safe location. The staffs are very friendly and helpful.
Séjour de 2 nuits en juillet 2022
Réponse de AGM le 22 août 2022
Dear Sandy,Thank you for taking the time to leave your feedback on our property. We are so glad you enjoyed your stay with us and please consider us again if you find yourself in the area!

10/10 Excellent

Philip

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was great and very helpful. Room had a refrigerator And iron and ironing board. Staff dropped the ball a bit by not making up room after I asked. But they like all hotels are probably understaffed. The front desk people were great
Séjour de 2 nuits en juillet 2022
Réponse de AGM le 22 août 2022
Dear Philip,Thank you for taking the time to leave your feedback on our property. We are always looking for ways to improve and are happy to share that we have made great strides in the past month to acquire more team members to better serve our guests.

8/10 Bien

Steve

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wry nice hotel. I thought it had a real restaurant though. With only a Starbucks and no free breakfast you lag behind other 3 star hotels with a similar rate.
Séjour de 4 nuits en juin 2022
Réponse de AGM le 5 juil. 2022
Hello Steve, Thank you for taking the time to leave your feedback on our property. Courtyard as a brand does not have complimentary breakfast unless specifically negotiated with the rate.

6/10 Satisfaisant

Sherry

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hi, the description said it had a pool. but it does not have one any more. That was disappointing. Also, you must let them know if you want them to clean your room. They did not clean our room. We stayed two nights.
Séjour de 2 nuits en juin 2022
Réponse de AGM le 27 juin 2022
Dear Sherry, Thank you for taking the time to leave your feedback on our property. We apologize that we do not have a pool at this property and will work to investigate where it was advertised that we do.

8/10 Bien

Heather

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juin 2022

10/10 Excellent

Matthew

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly and polite staff that was available at all times, nice location and nice lounge
Séjour de 1 nuit en mai 2022
Réponse de AGM le 27 juin 2022
Dear Matthew, Thank you for taking the time to leave your feedback on our property. We're so glad you had a good experience with us!

6/10 Satisfaisant

Ione

Voyage en groupe
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Disappointed
Séjour de 2 nuits en mai 2022

10/10 Excellent

Gloria

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was very friendly and helpful.
Séjour de 1 nuit en mai 2022
Réponse de AGM le 16 mai 2022
Dear Gloria, Thank you for taking the time to leave your feedback on our property. We are so glad that you had an excellent experience and we hope that you consider us again should your travels find you in our area!

2/10 Horrible

william

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en avril 2022
Réponse de AGM le 20 avr. 2022
Dear William, Thank you for taking the time to leave your feedback on our property. I'd like to apologize for any inconvenience that may have happened during your stay and will be investigating the issue.

2/10 Horrible

Wendy

Voyage en couple
No me gusto el servicio porque yo ya avía pagado en línea y me vivieron a cobrar más dinero y eso no está bien y asta ahorita sigo esperando y no mean regresas mi dinero
Séjour de 1 nuit en février 2022
Réponse de AGM le 21 févr. 2022
Hello Wendy, We're sorry to hear that you had an issue with your reservation. Please contact Expedia and they will contact us so we can get to the bottom of the issue.

10/10 Excellent

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very nice room. Clean and up to date
Séjour de 1 nuit en janvier 2022
Réponse de AGM le 24 janv. 2022
Hello Richard, Thank you so much for taking the time to leave your feedback on our property. We're so glad you enjoyed our newly renovated guestrooms!

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2022
Réponse de AGM le 24 janv. 2022
Hello, Thank you for taking the time to leave your feedback on our property. We're so glad you had an excellent stay!

10/10 Excellent

Brayan

Séjour de 1 nuit en novembre 2021
Réponse de AGM le 15 nov. 2021
Hello Brayan, Thank you for taking the time to leave your feedback on our property. We're so glad you have an excellent stay!

10/10 Excellent

Claude

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
RM 125 MARRIOTT
Bathroom sink does not drain well. No trash receptacle in bedroom. Toilet is VERY low to floor. Toilet paper holder NOT functional..needs repair. Can use another lounge chair in bedroom (there is only one). Even before covid, all drink cups were protected by a wrapping...the COFFEE cups were NOT wraped to protect against disease...this is BAD!! TOO Expennsive for a room that has many shortcomings...we will NOT return here.
Séjour de 1 nuit en octobre 2021
Réponse de AGM le 25 oct. 2021
Hello, Thank you or taking the time to leave your feedback on our property. We have shared your feedback on the bathroom fixtures with our maintenance team and will be improving those issues. Due to current supply shortages throughout the country, we were unable to receive wrapped cups for a short amount of time. However I can assure you, these cups were replaced between each stay and the trays that they are kept in are also disinfected between each stay.

6/10 Satisfaisant

Linda

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Upon arrival I tried to call front desk on room phone~~didn’t work. Concerns about wet rug ~~ walked to desk and reported both issues~~ no resolution but it was the weekend. Front desk was very pleasant and receptive. Also, sadly we were in a very noisy area~~ Room101 near reception, lounge and elevators. So much late night noise.
Séjour de 2 nuits en octobre 2021
Réponse de AGM le 25 oct. 2021
Hello, Thank you for taking the time to leave your feedback on our property. We are always looking for ways to improve and have shared your feedback with the appropriate team.

10/10 Excellent

Deivid

Séjour de 1 nuit en septembre 2021

4/10 Médiocre

Ann

Les points forts : Propreté et personnel et service
Les points faibles : Confort de la chambre
Disappointed in the hotel room. Looked nothing like the ones posted on website. I asked for a roll in shower, so we got a handicapped room. I don't know who designed this room, but totally not good for a wheelchair. I had trouble using the walker because the bed and desk were so close together. Also you could hear the conversations in the next room, and people were not talking loud. Disappointed that Marriot would put their name on this hotel. On a good note, the staff were wonderful!
No room for walker to get by especially when someone was sitting there...And only 2 chairs in room.
Small nothing like pics on website
Séjour de 3 nuits en septembre 2021
Réponse de AGM le 15 sept. 2021
Hello Ann, Thank you for taking the time to leave your feedback on our property. We apologize that you were not comfortable in our accessible room. We have recently renovated and are in the process of updating our pictures online. We are always looking for ways to improve and will be sharing your feedback with the appropriate hotel team.

2/10 Horrible

David, Weston-super-mare

Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
the hotel looks rundown the guests who were there on Friday night / Saturday morning were noisy
Séjour de 1 nuit en septembre 2021
Réponse de AGM le 11 sept. 2021
Hello David, Thank you for taking the time to leave your feedback on our property and we apologize that we did not meet your expectations. We will review your sentiments with the appropriate hotel staff and look for ways to improve.

10/10 Excellent

David

Séjour de 1 nuit en septembre 2021

2/10 Horrible

Ashwani

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
$20 a night
Hotel and rooms are smelling drywall in rooms , lobby every where. No free breakfast . This hotel is worst than a motel. This hotel is worth $20 a night.
Séjour de 1 nuit en août 2021
Réponse de AGM le 1 sept. 2021
Hello Ashwani, Thank you for taking the time to leave your feedback on our property. We apologize that we didn't meet your standards. Courtyards do not typically have complimentary breakfast unless you select a rate that includes it.

10/10 Excellent

Charles

Séjour de 1 nuit en août 2021
Réponse de AGM le 20 sept. 2021
Hello Charles, Thank you for taking the time to leave your feedback on our property. We are so glad you enjoyed your stay!

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was very friendly rooms were clean
Séjour de 1 nuit en juillet 2021
Réponse de AGM le 20 juil. 2021
Hello, Thank you for taking the time to review our property. We're so glad you had an excellent experience!

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was very clean bed very comfortable. Elevator was a little dirt
Séjour de 1 nuit en juillet 2021
Réponse de AGM le 16 juil. 2021
Hello, Thank you for taking the time to review our property. Your feedback is appreciated!

10/10 Excellent

Linda

Séjour de 1 nuit en juillet 2021
Réponse de AGM le 5 juil. 2021
Hello Linda, Thank you for taking the time to leave your feedback on our property. We're so glad you had a great experience!