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Avis sur Fairfield by Marriott Inn & Suites Uncasville Mohegan Sun Area

3 out of 5
Fairfield by Marriott Inn & Suites Uncasville Mohegan Sun Area
2255 Norwich-New London Turnpike, Montville, CT

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 696 avis sur 1004." "
Note des voyageurs de 8 (Bien), d’après 228 avis sur 1004." "
Note des voyageurs de 6 (Satisfaisant), d’après 38 avis sur 1004." "
Note des voyageurs de 4 (Médiocre), d’après 23 avis sur 1004." "
Note des voyageurs de 2 (Horrible), d’après 19 avis sur 1004." "

9,4/10

Propreté

9,4/10

Personnel et service

8,8/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

10/10 Excellent

Pierre

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
tout était ok
Séjour de 2 nuits en octobre 2023
Réponse de Nicole M - Front Office Manager le 12 oct. 2023
Merci d'avoir laissé des commentaires. Nous espérons que vous nous donnerez l'opportunité de créer un séjour encore meilleur la prochaine fois !___________________________________________Thank you for leaving feedback. We hope you give us the opportunity to create an even better stay next time!

10/10 Excellent

Jean-Francois

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very clean, friendly staff and breakfast was good. Nothing around the hotel unless you are there for the casino.
Séjour de 1 nuit en juin 2023
Réponse de Nicole M. le 4 juil. 2023
Thank you for visiting us. We do have a wonderful and friendly team here. They work together to ensure we can provide a clean and comfortable stay for all. We are just a short drive from destination locations such as Mystic, Stonington, Mohegan Sun and Foxwoods. If you are the outdoorsy type, there are local beaches and hiking trails nearby too. We hope that you visit us again soon!

10/10 Excellent

Nathalie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Je recommande cet hôtel . Très beau petit studio avec télé au salon. Très propre .
Séjour de 3 nuits en août 2022
Réponse de Nicole M. le 26 août 2022
Merci beaucoup pour tes mots gentils! Nous avons hâte que vous nous rendiez visite à nouveau !

8/10 Bien

Mélanie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Positif : grandeur de la chambre, propreté, déjeuner inclus très bon, service rapide. Négatif : les matelas seraient dû pour être changés, mais nous avons très bien dormi quand même. Nous recommandons cet hôtel sans hésiter!
Séjour de 3 nuits en août 2022
Réponse de Nicole M. le 12 août 2022
Nous vous remercions pour vos impressions! Nous sommes fiers de notre propreté et du bonheur de nos clients. Nous sommes également en train de moderniser nos matelas, il faudra venir découvrir les nouveaux. Nous sommes impatients de vous revoir parmi nous! Thank you so much for your feedback! We take pride in our cleanliness and our guest's happiness. We are also in the process of upgrading our mattresses, you'll have to come check out the new ones. We look forward to having you stay with us again!

10/10 Excellent

Pierre Alex

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good surprise!
I went to many hotels recently and some were disappointing but that one was a good surprise. Comfy, clean, nice commodities, probably my best one so far this year at an affordable price.
Séjour de 2 nuits en février 2020
Réponse de Samantha D'Anna- Front Office Manager le 28 févr. 2020
Good Evening Mr. Pierre, Thank you for staying at the Fairfield by Marriott- Uncasville and providing us with your positive feedback. I went ahead and shared this information with the appropriate hotel teams. We look forward to serving you again in the near future when your travels bring you back to the Montville area.

10/10 Excellent

Manon, Wickham

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tout mais la piscine et le dejeuner continentale m ont fait craquer
Séjour de 2 nuits en octobre 2019
Réponse de Nina le 7 oct. 2019
Thank you for staying with us, we appreciate your feedback!

8/10 Bien

Charles

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
ok
Séjour de 1 nuit en avril 2024
Réponse de Nicole M. - Front Office Manager le 20 mai 2024
Thank you for taking the time to leave us a review. We always aim for 100% guest satisfaction and would love to hear from you if there was anything we could have improved upon. We appreciate you staying with us and hope to provide an even better stay in the future!

10/10 Excellent

Jessica

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing stay
Séjour de 1 nuit en mai 2024
Réponse de Nicole M. - Front Office Manager le 20 mai 2024
Thank you so much for your wonderful review! We are thrilled to hear that you had an amazing experience at our hotel. Your kind words mean a lot to us and motivate our team to continue providing top-notch service.We look forward to welcoming you back for another exceptional stay in the future!

10/10 Excellent

Summer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Nicole M. - Front Office Manager le 19 mai 2024
Thank you so much for the 5-star rating! We appreciate your support and hope to welcome you back soon!

10/10 Excellent

Tara, Brookhaven

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Check in was easy and quick. The staff were very friendly. The hotel is comfortable and clean. Very close to Mohegan Sun and there are a few places in the area for a quick bite.
Séjour de 1 nuit en mai 2024
Réponse de Nicole M. - Front Office Manager le 19 mai 2024
Thank you for your review! We're thrilled to hear that you had a smooth check-in experience and that our staff made you feel welcome. It's great to know that you found the hotel comfortable and clean, and that our location near Mohegan Sun and local dining options was convenient for you. We hope you visit us again to make even more memories soon!

8/10 Bien

Billy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
good value
Séjour de 1 nuit en mai 2024
Réponse de Nicole M. - Front Office Manager le 14 mai 2024
Thank you for choosing to stay with us and for taking the time to leave a review. We're delighted to hear that you found good value in your experience with us! Providing exceptional value to our guests is one of our top priorities, and we're thrilled that we could meet your expectations in this regard. We look forward to welcoming you back for another enjoyable stay soon!

8/10 Bien

Linna

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The stay was overall very pleasant. The hotel facilities were clean, and the staff were friendly and eager to assist. The location was also very convenient for visiting the Mohegan Sun Arena/Casino. The only issue that marred my satisfaction was that several lights and their nearby sockets in my room were not functioning, which caused some inconvenience.
Séjour de 1 nuit en mai 2024
Réponse de Nicole M. - Front Office Manager le 13 mai 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that your overall stay was pleasant and that you found our hotel facilities clean and our staff friendly and helpful. The lights and outlets in our rooms are operational, but they are controlled by the light switch on the wall. However, we understand that this setup may not have been immediately apparent, and we apologize for that. We encourage guests to reach out to our front desk at any time, as we are available 24/7 and always eager to assist with any issues or concerns that may arise during their stay. We appreciate your understanding and hope that you will consider staying with us again in the future. Thank you for choosing our hotel, and we look forward to welcoming you back soon!

10/10 Excellent

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was excellent! Put up some balloons on the house for wife’s surprise birthday party ,and allow d early access for us to set up other decorations.thanks again!
Séjour de 1 nuit en mai 2024
Réponse de Nicole M. - Front Office Manager le 14 mai 2024
Thank you so much for taking the time to share your experience with us. We understand how important those little touches can be, and we're delighted that our team was able to accommodate your request for early access to set up decorations and even surprise you with balloons to add to the celebration!Your kind words mean a lot to us, and we will be sure to pass along your compliments to our team members. We strive to provide exceptional service to all our guests, and it's rewarding to know that we succeeded in making your wife's birthday celebration special.Thank you for choosing to celebrate such a special occasion with us, and we hope to have the pleasure of welcoming you back for future celebrations and getaways.

10/10 Excellent

Harpinder

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
nice
Séjour de 1 nuit en mai 2024
Réponse de Nicole M. - Front Office Manager le 13 mai 2024
Thank you for the kind review! We are pleased that you enjoyed your time with us and look forward to your next visit!

10/10 Excellent

Keisha

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I love staying here when I go to Mohegan for events or overnight staycations.
Séjour de 1 nuit en mars 2024
Réponse de Nicole M. - Front Office Manager le 10 mai 2024
Thank you so much for your wonderful feedback! We're thrilled to hear that you love staying with us during your visits to Mohegan for events or staycations. Providing our guests with a comfortable and memorable experience is our top priority, and we're delighted that we've been able to exceed your expectations. We look forward to welcoming you back for many more enjoyable stays in the future!

10/10 Excellent

Kathleen

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Very nice property and great people at the desk and quick check in
Séjour de 1 nuit en mai 2024
Réponse de Nicole M. - Front Office Manager le 9 mai 2024
Thank you for your kind words and for choosing to stay with us! We're thrilled to hear that you enjoyed your experience at our property and that our team made your stay memorable. Providing exceptional service and ensuring a smooth check-in process are top priorities for us, and it's wonderful to know that we succeeded in meeting your expectations. We hope to have the pleasure of welcoming you back again soon for another fantastic stay!

10/10 Excellent

Yang

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Smooth check in, very nicely laid out room with a mini fridge, a microwave, and a coffee machine. Spacious room.
Séjour de 1 nuit en mai 2024
Réponse de Nicole M. - Front Office Manager le 5 mai 2024
Thank you for sharing your experience with us! We're delighted to hear that you had a smooth check-in process and that you appreciated the amenities and layout of your room. We strive to create a comfortable and convenient environment for all our guests, and it's wonderful to know that we hit the mark with your stay. We look forward to welcoming you back soon!

8/10 Bien

Joseph

Séjour de 2 nuits en avril 2024
Réponse de Nicole M. - Front Office Manager le 23 mai 2024
Thank you for staying with us and taking the time to leave a rating. We are so glad that you had a positive experience with us and hope to wow you even more on your next visit!

10/10 Excellent

Paula

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I love this property its my favorite i love to stay here when im over tired from work and need some quiet time to relax it perfect
Séjour de 1 nuit en avril 2024
Réponse de Kim - Director of Sales le 30 avr. 2024
Thank you so much for your kind words! We're thrilled to hear that our property is your favorite retreat for some well-deserved relaxation. Providing a peaceful and comfortable environment for our guests is our top priority, and we're delighted that we've been able to meet your expectations. We look forward to welcoming you back for many more rejuvenating stays in the future!

6/10 Satisfaisant

Stuart

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Check-in process at 12:45am was a little chaotic. Staff manning the desk will get additional training.
Séjour de 2 nuits en avril 2024
Réponse de Kim - Director of Sales le 29 avr. 2024
Thank you for taking the time to provide feedback about your recent stay. It is our goal to provide the best experience to all our guests, and I sincerely apologize for the chaotic check in experience. If you could provide more details about your experience please contact a member of our management team. This is certainly not the norm for our hotel and we hope to have the opportunity to provide an improved experience the next time you are in the Uncasville area.

10/10 Excellent

Betzaida

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great Hotel close to Mohegan Sun with a shuttle
Séjour de 1 nuit en avril 2024
Réponse de Nicole M. -Front Office Manager le 28 avr. 2024
Thank you for your positive feedback! We're glad to hear that you enjoyed your stay at our hotel and found our proximity to Mohegan Sun convenient. Our shuttle service aims to provide added convenience and comfort for our guests. We hope to welcome you back again soon for another enjoyable stay!

10/10 Excellent

Dawn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Nicole M. - Front Office Manager le 29 avr. 2024
Thank you for recognizing our commitment to excellence. We're honored to receive a 5-star rating and will continue striving to exceed your expectations!

10/10 Excellent

Genaro

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and accessible
Séjour de 1 nuit en avril 2024
Réponse de Nicole M. - Front Office Manager le 23 avr. 2024
Thank you for taking the time to leave us a review. Cleanliness, accessibility and guest services are top priorities for us. We know you have many options when you travel and we want you to feel 100% satisfied when you choose us. Thank you for staying with us - we hope to see you again soon!

10/10 Excellent

Natasha

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect location close to Mohegan (literally 2 minute drive). With free shuttle running until 2AM. Hotel was great. Staff was friendly and rooms were clean.
Séjour de 1 nuit en avril 2024
Réponse de Nicole M. - Front Office Manager le 19 avr. 2024
Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel and that our convenient location and shuttle service met your needs perfectly. It's wonderful to know that you found our staff friendly and our rooms clean. Providing exceptional service and comfortable accommodations is always our top priority, and we're delighted that we could exceed your expectations. Should your travels bring you back to the area, we would love the opportunity to welcome you again for another enjoyable stay!

10/10 Excellent

ROXANNE

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved that the property was clean!!!
Séjour de 1 nuit en avril 2024
Réponse de Kim - Director of Sales le 16 avr. 2024
We're thrilled to hear that you found our property to be clean! Maintaining a clean environment is a top priority for us, and we're delighted that our efforts have been noticed and appreciated by our guests. Your satisfaction is our ultimate goal, and we hope to continue exceeding your expectations during future visits. Thank you for choosing to stay with us, and we look forward to welcoming you back soon!

10/10 Excellent

Angelo

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was spotless and spacious.
Séjour de 1 nuit en avril 2024
Réponse de Nicole M. - Front Office Manager le 17 avr. 2024
We're thrilled to hear that you found your room spotless and spacious during your stay with us! Maintaining a clean and comfortable environment is a top priority for us, and we're delighted that it contributed to your overall experience. Thank you for sharing your feedback, and we hope to have the pleasure of welcoming you back soon for another enjoyable stay!

10/10 Excellent

stephen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very enjoyable time staff was fantastic very comfortable bed
Séjour de 1 nuit en avril 2024
Réponse de Nicole M. - Front Office Manager le 15 avr. 2024
Thank you for taking the time to share your experience! We're thrilled to hear that you had a very enjoyable time during your stay with us. Our staff takes great pride in providing exceptional service, and we're delighted that you found them fantastic. Additionally, we're pleased to know that you found your bed to be very comfortable. Ensuring our guests' comfort and satisfaction is always our top priority. We appreciate your kind words and hope to welcome you back again soon for another wonderful stay!

8/10 Bien

Tiara

Séjour de 1 nuit en avril 2024
Réponse de Nicole M. - Front Office Manager le 3 mai 2024
Thank you for taking the time to leave a rating. We hope that you visit us again soon. We would love the opportunity to create an even better experience!

10/10 Excellent

Enizalis

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good atención, clean
Séjour de 1 nuit en avril 2024
Réponse de Nicole M. - Front Office Manager le 12 avr. 2024
We appreciate your kind words about our hotel's attention to detail and cleanliness. Maintaining a high standard is always our priority. We hope to welcome you again soon!Agradecemos sus amables palabras sobre la atención al detalle y la limpieza de nuestro hotel. Mantener un alto nivel es siempre nuestra prioridad. ¡Esperamos darle la bienvenida nuevamente pronto!

8/10 Bien

sheila

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Nicole M. - Front Office Manager le 12 avr. 2024
Thank you for the positive feedback! We're glad you enjoyed your experience. If you have any suggestions for improvement or further feedback, feel free to let us know.

2/10 Horrible

Chad

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
TV didn’t work, only one elevator worked, asked to move room said no other rooms were available but could book a new one in line. Snooty front desk
Séjour de 1 nuit en avril 2024
Réponse de Nicole M. - Front Office Manager le 7 avr. 2024
Thank you for staying with us and taking the time to leave your feedback. Providing a seamless and enjoyable experience for our guests is our top priority, and we regret that we fell short of meeting your expectations. We understand how frustrating this must have been for you. Our team works diligently to ensure all amenities are fully operational, and we apologize for any inconvenience caused by these unexpected challenges. We are actively addressing these issues to prevent similar occurrences in the future. We strive to provide exceptional service to all our guests, and any perceived lack of attentiveness is unacceptable. Your feedback will be shared with our team for further training and improvement.Thank you for bringing these matters to our attention, and we hope to have the chance to regain your trust in the future.

10/10 Excellent

Julia

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Front desk woman when we walked in was so nice! Victor driver was very nice as well for Mohegan shuttle.
Séjour de 1 nuit en mars 2024
Réponse de Nicole M. - Front Office Manager le 4 avr. 2024
Thank you for taking the time to share your positive experience with us! We are delighted to hear that you had a wonderful encounter with our front desk team. Victor, our shuttle driver is a great asset and provides excellent service. Providing warm and welcoming service is a top priority for us, and it's fantastic to know that our team member made a great impression. Thank you again for choosing to stay with us, and we look forward to the opportunity to welcome you back for another fantastic experience in the future!

10/10 Excellent

John

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
First time there. Had a great stay and the staff was incredibly friendly and helpful
Séjour de 1 nuit en mars 2024
Réponse de Nicole M. - Front Office Manager le 4 avr. 2024
Thank you so much for choosing to stay with us and for sharing your wonderful feedback! We're thrilled to hear that your first experience here was a great one and that you found our staff to be incredibly friendly and helpful. Providing exceptional service is at the heart of everything we do, and it's incredibly rewarding to know that our efforts made your stay memorable. We hope to have the pleasure of welcoming you back for many more memorable stays in the future!

10/10 Excellent

Michael

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect alternative to the pricey casino rooms. Clean, convenient and courteous.
Séjour de 1 nuit en mars 2024
Réponse de Nicole M. - Front Office Manager le 30 mars 2024
Thank you for sharing about your experience with us. We're thrilled to hear that we were able to provide you with a perfect alternative accommodations!Our top priorities are cleanliness, convenience, and courteous service and we're delighted that we were able to meet your expectations in these aspects. Your kind words serve as a tremendous encouragement to our team, motivating us to maintain our high standards and continue delivering exceptional experiences to our guests.We sincerely appreciate your feedback and your decision to stay with us. We would be honored to welcome you again and provide you with another enjoyable stay.

10/10 Excellent

Richard

Séjour de 1 nuit en mars 2024
Réponse de Kim - Director of Sales le 16 avr. 2024
Thank you for the wonderful rating! Providing top notch service is our number one priority. We hope to welcome you again soon.

10/10 Excellent

MYLIN, Port Chester

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Nicole M. - Front Office Manager le 27 mars 2024
Thank you for the glowing 5-star rating! We're thrilled to see that you had an exceptional experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back again soon for another memorable stay!

10/10 Excellent

Miguel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shuttle... Breakfast could be better
Séjour de 1 nuit en mars 2024
Réponse de Nicole M. - Front Office Manager le 26 mars 2024
Thank you for taking the time to share your feedback following your recent stay at our hotel. We truly appreciate your positive comments about our shuttle service to Mohegan Sun Casino.Ensuring our guests have convenient transportation options is a priority for us, and we are delighted to hear that our shuttle service enhanced your overall experience.We also appreciate your feedback regarding our breakfast offerings. Your input is invaluable to us as we continuously strive to improve and enhance our services. Rest assured, we will take your comments into consideration as we evaluate and make adjustments to our breakfast offerings to better meet the expectations of our guests.We are grateful for your patronage and hope to have the opportunity to welcome you back for another enjoyable stay in the future.Thank you again for choosing to stay with us and for sharing your feedback. We look forward to serving you again soon!

10/10 Excellent

Daron

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I like the courteous staff and willingness to help
Séjour de 1 nuit en mars 2024
Réponse de Nicole M. - Front Office Manager le 26 mars 2024
Thank you for sharing your positive feedback regarding our hotel staff.We are incredibly grateful for your kind words about the courtesy and helpfulness of our team members. Providing exceptional service is at the core of what we do, and it brings us great joy to hear that our staff's efforts have contributed to making your stay enjoyable.We truly appreciate your support and we look forward to welcoming you back for another wonderful experience. Should you need any assistance or have any special requests during your next visit, please feel free to reach out to us.

10/10 Excellent

Vladimir

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We came to the hotel for one night and it was a great experience having such a great location near the Casino area. Short trip, shuttle to and from casino, and great selection of snacks and drinks once we came back from the casino. Highly recommended.
Séjour de 1 nuit en mars 2024
Réponse de Nicole M. - Front Office Manager le 25 mars 2024
Thank you so much for taking the time to share your wonderful experience at our hotel. We are thrilled to hear that our convenient location next to Mohegan Sun added to your overall satisfaction. We have the best selection of snacks and drinks for when those late night cravings hit! Providing our guests with a comfortable and convenient experience is always our top priority. We are delighted that we could meet your expectations.Your recommendation means a lot to us, and we truly appreciate your kind words. It was our pleasure to host you, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future. If there is anything we can do to enhance your next visit, please do not hesitate to let us know.

10/10 Excellent

john

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stay here & take free 3 minute shuttle to Mohegan Sun!!!
Séjour de 1 nuit en mars 2024
Réponse de Nicole M. - Front Office Manager le 25 mars 2024
Thank you for taking the time to leave us such a great rating! It is our job to ensure our guests have a wonderful trip from start to finish. Our team works together to provide a top-notch stay! We are thrilled you enjoyed your time with us and hope to welcome you again soon!

10/10 Excellent

Susan

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
room was better than expected. The whole hotel smells clean and fresh.
Séjour de 1 nuit en mars 2024
Réponse de Nicole M. - Front Office Manager le 23 mars 2024
Thank you for taking the time to leave a review. We are thrilled that you enjoyed your time with us. Our housekeeping team does a phenomenal job with keeping the rooms and property fresh and clean! We hope to see you during your next visit!

10/10 Excellent

Paula

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Kim - Director of Sales le 19 mars 2024
Thank you for the wonderful rating! We are so happy that you enjoyed your stay and look forward to the visit!

10/10 Excellent

Meghan

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly, courteous staff! Easy shuttle transportation to Mohegan Sun! Great breakfast spread! A
Séjour de 1 nuit en mars 2024
Réponse de Kim - Director of Sales le 18 mars 2024
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us and that our staff made your experience memorable. Providing excellent customer service is our top priority, and we're glad our shuttle service to Mohegan Sun and breakfast spread met your expectations. We appreciate your feedback and hope to welcome you back again soon!

10/10 Excellent

Derek

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Nicole M. - Front Office Manager le 19 mars 2024
Thank you for choosing to stay with us and taking the time to leave such a great rating! Creating wonderful memories for our guests is what keeps us motivated. We are thrilled that you enjoyed your stay and look forward to seeing you again soon!

10/10 Excellent

yalitza

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Just excellent
Séjour de 1 nuit en février 2024
Réponse de Nicole M. - Front Office Manager le 12 mars 2024
Thank you for choosing to stay with us and taking the time to leave a review. It is always our goal to make our guest's day. We are so happy you had an enjoyable stay and look forward to seeing you again!

10/10 Excellent

Linda, Omaha

Voyage en famille
Clean and central location
Séjour de 4 nuits en mars 2024
Réponse de Nicole M. - Front Office Manager le 12 mars 2024
Thank you for taking the time to share your feedback. We are located right next to Mohegan Sun and a short drive from fun destinations, such as, Foxwoods, Mystic and Niantic. We are happy to be close enough for a quick drive and far enough away for a quiet night's sleep!

10/10 Excellent

Sarah

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
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Séjour de 1 nuit en février 2024
Réponse de Kim - Director of Sales le 26 févr. 2024
Thank you for the wonderful rating! We are thrilled that we were able to provide you with a wonderful stay. We hope to see you again soon!

10/10 Excellent

Hillary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Nicole M. - Front Office Manager le 26 févr. 2024
Thank you for the wonderful rating! Our goal is to always provide top-notch service. We are thrilled to have met this goal with you and hope to see you again soon!

10/10 Excellent

Tina, Waterboro

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a great nights sleep
Séjour de 1 nuit en février 2024
Réponse de Nicole M. - Front Office Manager le 25 févr. 2024
Thank you for the wonderful rating! We are thrilled that we were able to provide you with a wonderful stay. We hope to see you again soon!

8/10 Bien

Ray

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff, and rooms were clean.
Séjour de 1 nuit en février 2024
Réponse de Nicole M. - Front Office Manager le 24 févr. 2024
Thank you for taking the time to leave your feedback. We are so happy that you enjoyed your stay! We pride ourselves on our great guest services and clean accommodations. We hope to create more memories with you soon!