Appartement Standard, 1 chambre | Cuisine privée | Grand réfrigérateur, four, plaque de cuisson, lave-vaisselle
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Avis sur Sonder Le Victoria

3.5 out of 5
Sonder Le Victoria
411 Rue des Récollets, Montreal, QC

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 198 avis sur 312." "
Note des voyageurs de 8 (Bien), d’après 77 avis sur 312." "
Note des voyageurs de 6 (Satisfaisant), d’après 21 avis sur 312." "
Note des voyageurs de 4 (Médiocre), d’après 6 avis sur 312." "
Note des voyageurs de 2 (Horrible), d’après 10 avis sur 312." "

9,2/10

Propreté

9,0/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

FREDERIC FRANCIS

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Nous avons passé un agréable séjour grâce à l’emplacement de cet appartement, proche de toutes les commodités et de l’aéroport. Tout est comme à la maison dans l’appartement et d’une grande propreté. Un retour déjà programmé !
Séjour de 10 nuits en avril 2024

8/10 Bien

Eric

Séjour de 4 nuits en mars 2024

10/10 Excellent

Élodie

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en janvier 2024

10/10 Excellent

Renaud

Les points forts : Propreté et confort de la chambre
Séjour de 2 nuits en janvier 2023

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté et confort de la chambre
Parfait
Appart stylé, bien placé et pratique. La cuisine est super bien équipée Super literie Je recommande a 200%
Séjour de 3 nuits en novembre 2022

6/10 Satisfaisant

Aline

Séjour de 3 nuits en octobre 2022

8/10 Bien

Angela

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Parfait emplacement. Par contre un peu brouillant, impossible d'arrêter la ventilation dans la cuisine et la salle de bain.
Séjour de 3 nuits en septembre 2022

4/10 Médiocre

KANIA

Voyage en couple
Les points forts : Équipements
Les points faibles : Propreté
Vis -a- vis direct sur les voisins donc appartement très sombre et pas d’intimité. Sol pas très propre et collant. Cadavre d’insectes sur les murs. Check-in extrêmement long et complexe. On reçoit un message pour quitter les lieux alors que nous sommes déjà partis… bref, sur photo on nous vend du rêve mais c’est plutôt médiocre.
Séjour de 3 nuits en août 2022

8/10 Bien

Richard

Voyage d’affaires
Les points forts : Propreté
Séjour de 11 nuits en avril 2022

10/10 Excellent

Mélanie

Voyage d’affaires
Les points forts : Propreté
L’emplacement est idéal ! Le loft est parfait pour un séjour de quelques jours.
Séjour de 3 nuits en avril 2022

6/10 Satisfaisant

louisa

Voyage en groupe
Les points forts : Propreté et confort de la chambre
Séjour de 7 nuits en février 2022

10/10 Excellent

Saqib

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
My recent experience at this hotel exceeded expectations in every aspect. From its immaculate cleanliness to its prime location, every detail contributed to a truly exceptional stay. Upon arrival, I was impressed by the hotel's pristine condition. The room was spacious and thoughtfully appointed, providing ample space to unwind after a day of exploration. The standout feature was undoubtedly the bathroom, which gleamed with cleanliness and offered a refreshing retreat for relaxation. The inclusion of a well-maintained kitchen, complete with a stocked fridge and complimentary coffee and tea, further elevated the experience. It was evident that attention to detail was a priority, making me feel right at home during my stay. Moreover, the hotel's proximity to downtown attractions added an extra layer of convenience, allowing for easy access to the city's vibrant energy and cultural offerings. Overall, my stay at this downtown hotel was nothing short of exceptional. From its spotless accommodations to its convenient location, it surpassed all expectations. I wholeheartedly recommend it to fellow travelers and eagerly anticipate the opportunity to return in the future.
Séjour de 7 nuits en mai 2024

10/10 Excellent

Wendy

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Great location, clean and comfortable
Séjour de 2 nuits en mai 2024

8/10 Bien

Peta

Voyage d’affaires
Great location - very comfortable and well decorated suite. Only downside was cleanliness: hair in bathroom and crumbs on furniture.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Jeff

Voyage d’affaires
Excellent spot would highly recommend!
Séjour de 1 nuit en mai 2024

10/10 Excellent

Sharon

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Apartment is spacious, clean and well equipped.
Séjour de 2 nuits en mai 2024

6/10 Satisfaisant

Julia

Voyage en famille avec de jeunes enfants
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Good location and well-stocked apartment. Very helpful customer service via text. The main issue was ants (our unit was in the basement), who showed up in large numbers. The apartment was also very hot and very difficult to cool down.
Séjour de 3 nuits en avril 2024
Réponse de Sonder le 26 avr. 2024
Thank you for staying with us, Julia. We're sorry to hear about the issues in your space. We will relay your feedback to our team and work to improve. We hope to host you again and show you a better experience.

4/10 Médiocre

Mario

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Sonder le 16 avr. 2024
Hi Mario, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

2/10 Horrible

Manuel

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Mauvaise attention
Séjour de 2 nuits en avril 2024
Réponse de Sonder le 23 avr. 2024
Hi Manuel, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

10/10 Excellent

Elfren

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Such a great location to walk to different nearby places. Museums, restaurants, etc. There are some more (popular) museums that are a little farther (like 30 minute walk), but Uber is also an option. The property itself was fine. I liked how quiet it was and how easy it was to check yourself in. I only really slept there. I’d say my room was very appropriate for solo travellers or travelling in pairs.
Séjour de 4 nuits en mars 2024

8/10 Bien

SUZUKI

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
ベルセンターでのフィギュアスケート大会観戦のために友人３人とダブルベッドルームを予約 ベルセンターまでは徒歩だと20分弱　すぐ近くに地下通路入口のある地下鉄だと一駅で楽でした お部屋は多少の傷等はあるものの清潔で家具や食器等も揃っていて便利でしたが、洗濯機等、家電の使い方がわからないものもありました。Wi-Fiのパスワードも手書きで読みづらかったです すぐ近くに朝からやってる小さいけど食料品店でパンやお酒、おいしいチーズ等も買えましたしレストランもありましたが夜は開いてない所も多いです、静かで治安はよさげなエリアでした 数日前に玄関と部屋のカギ番号がsonderから直接送られて来るまでは不安でしたが概ね満足です 普通のビルなので入口が分かりづらいので、早めのチェックインが良いかもです すぐ
Séjour de 5 nuits en mars 2024

10/10 Excellent

Silvia

Really like the unit. It had all I needed.
Séjour de 3 nuits en février 2024

2/10 Horrible

Melodi

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
The sofa bed was broken the first day we got there, no one would communicate with us or respond to help us out. Twice they said they were sending someone both of those nights they didn’t and half of us had to sleep on the floor. They still wouldn’t help us after that. Finally on our last day they gave us another room that didn’t have a broken bed but that was after 20 minutes of begging on the phone. No one actually works on the property. Horrible, next to none, communication and in horrible condition (bed broken??) Unless we get a refund for the first two miserable days on the floor, I’m going to make sure everyone knows how bad they are at their job
Séjour de 3 nuits en février 2024
Réponse de Sonder le 28 févr. 2024
Hi Melodi, we're sorry for the inconvenience you experienced during your stay. It's unacceptable that the sofa bed was broken, and we regret the lack of communication and assistance you received. Our team is investigating the matter to ensure it doesn't happen again. Regarding your refund request, please contact our customer service team directly, and they will assist you further. We value your feedback and hope to have the opportunity to make things right.

10/10 Excellent

Elena

Les points forts : Propreté et confort de la chambre
Great find!
An excellent room in a perfect location.
Séjour de 3 nuits en février 2024

10/10 Excellent

Bupe

Séjour de 4 nuits en février 2024

10/10 Excellent

Stella

Voyage en groupe
Les points forts : Propreté et confort de la chambre
Comfortable stay in a modern apartment
The apartment was easy to find and a close walk from the train station. The baggage storage was easy to access and we left our bags there before check in. The apartment was complete and had everything you could need. The space was large and comfortable. The location was right in old Montreal but also close to the subway and many buses. I would recommend this apartment to everyone!
Séjour de 4 nuits en février 2024

10/10 Excellent

Ioulia

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Everything was excellent. Quite and cozy place
Séjour de 7 nuits en janvier 2024

8/10 Bien

Pauleen

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great location

10/10 Excellent

Aly

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024

10/10 Excellent

Vanesha, Orlando

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I loved this place! It is in the middle of Old Montreal and everythint is walkable. The place does not feel like a hotel but instead an apartment. I loved the windows, the views, and how comfortable it felt to be there. I will be coming here again. I loved it.
Séjour de 8 nuits en décembre 2023

10/10 Excellent

Meara

Voyage en groupe
Great stay- only one issue
It was great! Nice place and easy to access, the only issue we had was the bed was a bit dirty- a blood stain on the top sheet so we couldn’t use it. We did enjoy the kitchen and how much space we had!
Séjour de 2 nuits en décembre 2023

6/10 Satisfaisant

Thais

Voyage en famille avec de jeunes enfants
Les points forts : Équipements et infrastructures et conditions de l’hébergement
The location is great. There were restaurants nearby and a breakfast place just around the corner. We traveled with kids and needed a kitchen due to my son having severe food allergies. We found a supermarket just about 8 minutes away from the apartment which was great. The kitchen is well equipped. The reason for my 3 stars is just that the apartment is very very small for a family of 4. I booked the 1 room and the description said it fits 4 people but once you open the sofa bed in the living room there is barely any space left to move around. We could barely open our luggage due to lack of space. Otherwise we had a good stay.
Séjour de 3 nuits en décembre 2023
Réponse de Sonder le 7 févr. 2024
Hi Thais, we're glad you enjoyed the convenient location and nearby amenities. We apologize for any inconvenience caused by the limited space, and we appreciate your feedback. If you need further assistance, our support team is available. We hope to welcome you back for a better experience in the future.

10/10 Excellent

Archana

Séjour de 3 nuits en décembre 2023

10/10 Excellent

Martha Elena

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 12 nuits en décembre 2023

10/10 Excellent

Philipp

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Quiet street, close to everything youd want.
Séjour de 5 nuits en décembre 2023

10/10 Excellent

Sarah

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The space was gorgeous and the staff was very friendly and helpful.
Séjour de 5 nuits en novembre 2023

10/10 Excellent

Maria

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Absolutely great!!!
Séjour de 5 nuits en décembre 2023

10/10 Excellent

JORGE MARTINEZ

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Hotel is well locate, safe neighborhood and staff are always available when you need anything. Thankyou.
Séjour de 6 nuits en novembre 2023

10/10 Excellent

Joanne

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Wonderful stay! Loved the location!
Séjour de 3 nuits en novembre 2023

10/10 Excellent

Thordis

Voyage d’affaires
Les points forts : Propreté et confort de la chambre
I had a very comfortable and nice stay in a studio appartment on third floor with Sonder. Thank you.
Séjour de 4 nuits en octobre 2023

8/10 Bien

Thierry

Séjour de 8 nuits en octobre 2023

10/10 Excellent

Billy

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Really spacious unit, clean and friendly staff! Close to popular tourist destinations.
Séjour de 4 nuits en octobre 2023

10/10 Excellent

Maria

Voyage en famille
Excelente estadía. Volveriamos sin dudar
Encontramos todo perfecto. Tal cual lo esperabamos. Muy bien equipado para cocinar y comer en el departamento, muy bien el lavarropas y secarropas, muy practico tener lavaplatos. Nuestros pedidos fueron resueltos con rapidez y eficacia. Muy bien ubicado. Cerca de la zona mas linda para recorrer. Todo perfecto.
Séjour de 4 nuits en octobre 2023

8/10 Bien

Janet

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The apartment was spacious,the appliances, decor and cleanliness were perfect. The themed pictures and carpet were quirky and fascinating. It is a few blocks from the Bascilica and so I was able to walk to the Sound and Light show in the evening. There are many places to eat within metres of the building.
Séjour de 2 nuits en octobre 2023

10/10 Excellent

justin

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The property is conveniently located at the edge of Old Montreal. It is about a five minute walk to Notre Dame cathedral. The property is very roomy, furnished in a minimalist design. You have a complete kitchenette available for use if you are staying longer than a couple days. They provide enough supplies to start but you will have to provide your own once you use what is provided at check-in.

6/10 Satisfaisant

Pamela

Séjour de 5 nuits en septembre 2023
Réponse de Sonder le 24 oct. 2023
Hi Pamela, thank you for your feedback. We do our best to make every stay enjoyable, and we apologize for falling short here. We'll work to improve for the future. We hope to host you again and show you a better experience.

10/10 Excellent

Chantal

Séjour de 5 nuits en septembre 2023

8/10 Bien

Fernando F

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The building has a great downtown location and minutes from metro station. The inside of unit was comfortable for three people and spacious. The building and unit were clean. Our issue was the location of the unit 001. We could not find it initially as we never thought it could be in the basement , service area of building, next to garbage room. Other guests in the elevator alerted us about complaints for units in the basement. Indeed the service area has an smell from the garbage room noticeable as soon as exiting the elevator. We also found the first day an small cockroach in the washroom, although unit was overall clean. Both Expedia and Sonder recognized our issue and were able to move us to another building after 2 nights as there was no other unit available. It took several hours on the phone with both to obtain resolution respecting customer satisfaction within the no refund policy of Sonder. The new unit was an upgrade. Separately, two Sonder software glitches also happened when moving to the new building 1) customer verification was being requested but no option to actually do it presented in application, and, 2) passcode to new room provided in sign-in was not working so a new one was provided. Sonder customer service was able to resolve those 2 problems quickly on the phone. The new building Penny Lane was very close to the initial Building, Victoria, and the check-in and check-out times aligned to make the transfer smooth.
Séjour de 4 nuits en septembre 2023

8/10 Bien

Kyung Tae

Séjour de 7 nuits en septembre 2023

10/10 Excellent

Alec

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
We stayed in a two bedroom apartment. We loved everything about it. The location, close to grocery stores, the cleanliness of the place, the dishes, the utensils, etc. the beds were comfy, the luggage store in the building, the entry codes specific to us - everything felt that it was very well managed. We had a slight issue where our shower gel bottle pump got stuck and upon reporting the issue it was taken care of immediately. Overall, a 10/10. No complaints at all, we loved it and would definitely stay here again in the future.