4/10 Médiocre
Cheryl D.
19 juin 2024
Les points forts : Propreté
Beautiful house but difficult host
House was lovely and as described. I was shocked to get an email from the host after we left stating that he was keeping our entire deposit. His reasons were that additional cleaning was needed due to crumbs on the table and floor. Also complained that towels and trash were not put in their proper place when he gave NO INSTRUCTIONS on where to leave the towels and trash when the small outside trash can is full. We assume since we pay a cleaning fee that our not sweeping the floors and wiping down the counters is not a problem. He also cited a tear in his raft. It had a two foot tear when we got it. I feel like if he is going to let guests use it, he has to expect it to tear more. We left it in a very usable condition, the tear was just a little longer. The screws in the dock ladder were coming out when we left. My six year old daughter was the one using it, and not misusing it. Host said it was a new ladder and it seems it wasn't installed well. All this to say, VRBO allowed him to charge us a large amount for extra cleaning costs and we have been a week so far with VRBO trying to resolve this issue. VRBO seems to just let owners charge guests whatever extra fees they want and it is very hard to get VRBO to investigate it. I would not trust this host.
Cheryl D.
Séjour de 5 nuits en juin 2024