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Avis sur Best Western Plus Chelsea Hotel

2.5 out of 5
Best Western Plus Chelsea Hotel
89 Chelsea Road, Monticello, MN

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 155 avis sur 271." "
Note des voyageurs de 8 (Bien), d’après 93 avis sur 271." "
Note des voyageurs de 6 (Satisfaisant), d’après 14 avis sur 271." "
Note des voyageurs de 4 (Médiocre), d’après 6 avis sur 271." "
Note des voyageurs de 2 (Horrible), d’après 3 avis sur 271." "

9,2/10

Propreté

9,2/10

Personnel et service

9,0/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Katrina

Voyage en famille avec de jeunes enfants, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff is VERY friendly and helpful. The only thing that was not great was the Hot Tub looks icky
Séjour de 2 nuits en mai 2024
Réponse de GM le 21 mai 2024
Thank you for sharing your thoughts with us on your stay. We will use this to improve so that your next stay will be even better. Thanks!!!

10/10 Excellent

Jennie

Les points forts : Propreté et personnel et service
This was by far the CLEANEST hotel room I've ever stayed in! The bed was super comfy, I actually slept and my back didn't brother me. The breakfast was so-so, nothing too exciting. The staff was friendly and very helpful. I was a little worried about staying here after reviewing some of the comments but I was proven wrong! I would stay here again without any hesitation.
Séjour de 2 nuits en mars 2024
Réponse de GM le 25 mars 2024
Thank you for telling us about your stay. We value your feedback and can always learn from it. We hope to see you again soon!

10/10 Excellent

Man Fung

Séjour de 1 nuit en mars 2024
Réponse de GM le 21 avr. 2024
Thank you for sharing your thoughts with us about your stay. We appreciate you very much!

8/10 Bien

Kimberly

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
My room was right next to the elevator on floor 3 and that was very loud, day or night.
Séjour de 3 nuits en mars 2024
Réponse de GM le 25 mars 2024
Thank you for sharing your thoughts about your stay. So sorry that you experienced excessive noise during your stay. I hope we are able to do better next time.

10/10 Excellent

Paul

Voyage en famille
The staff were absolutely the best. The only area that wasn’t clean were the stairways.
Séjour de 2 nuits en février 2024
Réponse de GM le 20 févr. 2024
Thank you for sharing your thoughts about your stay with us. We greatly appreciate you taking time out of your day to let us know how you felt about your experience. We hope to see you again soon!

10/10 Excellent

Steven

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de GM le 29 janv. 2024
Thank you for staying with us and we are so grateful you took the time to share your thoughts about your stay. We hope to see you again soon!

10/10 Excellent

Ronald

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good nights rest. Comfortable place
Séjour de 1 nuit en janvier 2024
Réponse de GM le 26 janv. 2024
Thank you for taking the time to tell us about your stay. We value each and every guest and love to hear from them. We hope to see you again soon!

4/10 Médiocre

Marie

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Read reviews that said the beds were very comfortable and both mine and my partners backs are in pain today. The hot tub wasn’t working properly and the swimming pool was too warm. It’s like the pool and hot tub’s temperature of the water was swapped. Was looking forward to sitting in a nice hot tub for the price of $209 per night. I’m very disappointed in our stay.
Séjour de 1 nuit en janvier 2024
Réponse de GM le 22 janv. 2024
We are truly sorry that the pump for the hot tub failed at some point during the day on Friday and we were unable to get a plumber in to make repairs at that time. The pool is kept at a constant 84-86 degrees and upon daily testing it was at that temperature the entire weekend but we are sorry you did not find that to your liking. Our beds are Sealy pillow top mattresses built specifically for Best Western Hotels and are less than one year old but yes, their comfort is subject to personal preference.

10/10 Excellent

Rosemary

Séjour de 3 nuits en janvier 2024
Réponse de GM le 17 janv. 2024
Thank you for taking the time to share you feelings about your stay with us. We truly love hearing from your guests as you help make us better.

10/10 Excellent

Glenn

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good place
Séjour de 2 nuits en novembre 2023
Réponse de GM le 30 nov. 2023
Thank you so much for sharing your thoughts about your stay. We value all of our guests opinions and yours can only help us to better. We hope to see you again soon.

8/10 Bien

Zachary

Voyage en couple
Les points forts : Équipements
I was very pleased with the room. Only thing I would recommend is an updated shower head, but other than that, I loved the place.
Séjour de 2 nuits en novembre 2023
Réponse de GM le 30 nov. 2023
Thank you so much for sharing your thoughts about your stay. We truly appreciated the specific comment and will have maintenance take a look. We hope to see you again soon.

10/10 Excellent

Daniel

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The prooerty was good. Front desk service was professional. Room was clean and bed was comfortable. Will stay here again.
Séjour de 1 nuit en novembre 2023
Réponse de GM le 30 nov. 2023
Thank you so much for sharing your thoughts about your stay. We value all of our guests opinions and yours can only help us to better. We hope to see you again soon.

8/10 Bien

WARREN

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really great staff and facility! We arrived at 2am, after 15 hrs of driving, the gentleman checking us in was kind, personable and cheery. Comfortable bed, clean room and Great choice of breakfast menu. We would definitely recommend!
Séjour de 1 nuit en septembre 2023
Réponse de GM le 26 sept. 2023
Thank you so much for taking the time to share your thoughts. We truly appreciate hearing from all of our guests. We appreciate your recognition of specific staff!

10/10 Excellent

Glenn

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice
Séjour de 2 nuits en septembre 2023
Réponse de GM le 26 sept. 2023
Thank you so much for taking the time to share your thoughts. We truly appreciate hearing from all of our guests.

10/10 Excellent

Jeremy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023
Réponse de GM le 26 sept. 2023
Thank you so much for taking the time to share your thoughts. We truly appreciate hearing from all of our guests.

10/10 Excellent

kathleen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff at the front desk was very pleasant. They gave restaurant recommendations and asked about our trip. They made sure there was coffee ready for us for our early morning checkout. The hotel is clean and comfortable.
Séjour de 1 nuit en septembre 2023
Réponse de GM le 26 sept. 2023
Thank you so much for taking the time to share your thoughts. We truly appreciate hearing from all of our guests.

8/10 Bien

Brian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de GM le 26 sept. 2023
Thank you so much for taking the time to share your thoughts. We truly appreciate hearing from all of our guests.

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Just ok and probably won't stay again
Not quite as expected given other reviews. Rates were a little high for very average rooms, and bathrooms weren't very clean.
Séjour de 1 nuit en septembre 2023
Réponse de GM le 5 sept. 2023
Thank you for taking the time to share you thoughts about your stay. We appreciate hearing from our guests! We are very sorry that we did not meet your expectations and we hope to have another chance to serve you!

10/10 Excellent

Thomas

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice place
Séjour de 1 nuit en août 2023
Réponse de GM le 5 sept. 2023
Thank you for taking the time to share you thoughts about your stay. We appreciated hearing from our guests!

10/10 Excellent

James

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Breakfast
Nice Hotel. Great Breakfast.
Séjour de 4 nuits en août 2023
Réponse de GM le 5 sept. 2023
Thank you for taking the time to share you thoughts about your stay. We appreciated hearing from our guests!

10/10 Excellent

Scott, Minneapolis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023

8/10 Bien

Cheryl

Séjour de 1 nuit en août 2023

8/10 Bien

Kelsey

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Would Stay Again
It was a nice hotel overall. Breakfast is free, but you are "served" your food. I've never been to a hotel with free breakfast where I have to tell the breakfast staff what I want to eat. So awkward. She was very nice, but still. The fan in the bathroom doesn't work so the room was extremely humid. The pool was quite cold but better than the Super 8 next door. The hot tub was dirty. The coffee machine was awesome and available at all hours - but the chocolate milk is "hot chocolate" as it is not cold at all. The door to our room did not shut easily and we returned to our door being open. A lady outside was arrested when we first arrived. The walls are very thin.
Séjour de 2 nuits en août 2023

10/10 Excellent

Jean

Séjour de 1 nuit en août 2023
Réponse de DP le 8 août 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Bien

Lindsey

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
There was a $25 non-refundable charge for "incidentals" that I wasnt aware of - unpleasant surprise. The continental breakfast was not self-serve. The eggs were terrible, but the person working at breakfast was friendly. We were there fpr an event 4 miles away in another town. After the event, my husband needed to shower. We had plenty of time to do this prior to checkout, my daughter left the room to get water and overheard the housekeeping staff talking about us and how we hadn't checked out yet and we were running out of time. At that point we still had 15 minutes prior to checkout. However, my toddler son left one of his toys in the room and they did take it to us in the parking lot which was very nice of them. The hotel and room was very clean which is always a perk
Séjour de 1 nuit en août 2023
Réponse de DP le 8 août 2023
Thank you for taking the time to share you thoughts regarding your stay with us. We can only improve when our guests share their honest thoughts. We hope you will give us another opportunity to serve you in the future.

10/10 Excellent

Lucinda

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was so friendly and helpful. The personal service at breakfast was unexpected but very nice. Restaurant and fast food and car services were very close by.
Séjour de 4 nuits en juillet 2023
Réponse de DP le 8 août 2023
Thank you so much for staying with us and for taking the time to let us know how you felt about your stay. We hope to see you again soon!

8/10 Bien

Donna

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everyone working was so nice and welcoming, in the bathroom shower curtain was so short that water sprayed water everywhere and toilet was leaking and made noise all night, other than that the room was really clean and would stay again.
Séjour de 2 nuits en juillet 2023
Réponse de DP le 8 août 2023
Thank you for taking the time to share you thoughts regarding your stay with us. We can only improve when our guests share their honest thoughts.

10/10 Excellent

Amber

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff was helpful. Stayed 1 night, kids enjoyed the pool.
Séjour de 1 nuit en juillet 2023
Réponse de DP le 8 août 2023
Thank you so much for staying with us and for taking the time to let us know how you felt about your stay. We hope to see you again soon!

10/10 Excellent

richard

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great service
Séjour de 1 nuit en juillet 2023
Réponse de DP le 8 août 2023
Thank you so much for staying with us and for taking the time to let us know how you felt about your stay. We hope to see you again soon!

8/10 Bien

James

Séjour de 5 nuits en juillet 2023
Réponse de Hotel Management le 8 août 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Bien

Corlee

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The pool and hot tub water was really stinky. Unusable.
Séjour de 1 nuit en juillet 2023
Réponse de DP le 8 août 2023
Thank you for taking the time to share you thoughts regarding your stay with us. We can only improve when our guests share their honest thoughts. We hope you will give us another opportunity to serve you in the future.

10/10 Excellent

Jonathan

Voyage d’affaires
Les points forts : Propreté et personnel et service
Very warm welcome by desk and the hotel is clean and quiet!
Séjour de 1 nuit en juin 2023
Réponse de GM le 29 juin 2023
Thank for sharing your thoughts about your stay with us. Always thankful to hear feedback regarding cleanliness and staff. We hope to see you again soon!

10/10 Excellent

Aaron

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2023
Réponse de GM le 29 juin 2023
Thank you for taking the time to share you feelings about your experience with us. Hope to see you again soon!

10/10 Excellent

Sarah

Séjour de 1 nuit en juin 2023
Réponse de DP le 8 août 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Tracy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Best!
Séjour de 1 nuit en juin 2023
Réponse de GM le 15 juin 2023
Thank you for taking the time to let us know your thoughts about your stay. We hope to see you again soon!

10/10 Excellent

Taylor

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This is a very nice hotel. We checked in after 1am and there were loud people across the hall and the staff came dowm immediately after we alerted them and put an end to it. Tough we didnt get to use it, the pool is big and very nice. Giant hot tub too. Breakfast was good too. Id stay here again!
Séjour de 2 nuits en mai 2023
Réponse de GM le 15 juin 2023
Thank you for taking the time to share your personal thoughts about your stay with us. It is always helpful to hear from all of our guests. We hope to see you again soon!

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en avril 2023

10/10 Excellent

Terry

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
None
Séjour de 2 nuits en mars 2023

10/10 Excellent

Debbie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent service and clean hotel. Also quiet which was nice.
Séjour de 2 nuits en mars 2023

10/10 Excellent

Jade

Séjour de 1 nuit en mars 2023

10/10 Excellent

Theresa

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
This stay was the best hotel stay I've had in a long time.
Séjour de 1 nuit en mars 2023

10/10 Excellent

Kelly

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
A little disappointed that a larger, more expensive room is literally right next to the noisy lobby. But it’s a nice room.
Séjour de 1 nuit en mars 2023

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2023

10/10 Excellent

Jason

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly and helpful staff. Clean facilities.
Séjour de 2 nuits en janvier 2023

10/10 Excellent

Paula

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2023

10/10 Excellent

Jeff and Darlene

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is very nice and room spacious and clean. Will stay here again when in the area.
Séjour de 1 nuit en décembre 2022

8/10 Bien

Mike

Séjour de 1 nuit en novembre 2022

10/10 Excellent

Michelle, New Ulm

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice area. Pool and hot tub were good. Definitely stay here again.
Séjour de 1 nuit en septembre 2022

10/10 Excellent

DAVID

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Exceptional staff...cheerful, helpful, efficient. Breakfast service was a highlight each morning. Free newspapers, pleasant music, very nice lounge...a really comfortable and positive experience.
Séjour de 2 nuits en septembre 2022
Réponse de DP le 2 oct. 2022
Thank you so much for staying with us and for taking the time to let us know how you felt about your stay. We hope to see you again soon!

10/10 Excellent

Edward

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en septembre 2022