Avis
8,4
Très bien
8,4/10
Propreté
8,8/10
Personnel et service
7,6/10
Équipements
8,2/10
Infrastructures et conditions de l’hébergement
7,8/10
Écoresponsabilité
Avis
9 août 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2019
6/10 Satisfaisant
sophie
9 août 2018
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
CHARMANT HOTEL MAIS ATTENTION AUX TRAVAUX
sophie
Séjour de 1 nuit en août 2018
Réponse de Misty Ferguson le 4 sept. 2018
Thank you so much for taking the time to let us know about your visit with us here at Sonesta ES Suites in Montgomery, AL. We appreciate your understanding in the fact that we're under renovation and we love that the suite was above suitable for your needs.
I will pass along to the team that their hard work did not go unnoticed!
We hope if your travels bring you back to the Montgomery, AL area - that you'll come back to see the finished product!
Again, thank you for your comments,
8/10 Bien
Laurie
Voyage en famille
25 mai 2024
Laurie
Séjour de 1 nuit en mai 2024
4/10 Médiocre
Lindsay
Voyage d’affaires
17 mai 2024
Les points faibles : Propreté
Lindsay
Séjour de 1 nuit en mai 2024
Réponse de sbarnes le 20 mai 2024
We appreciate your taking the time to share your feedback about your recent stay at our hotel. We are truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any inconvenience you may have encountered during your stay.Your comfort and satisfaction are of the utmost importance to us, and we are disappointed that we fell short of delivering the high standard of service that we strive to provide to all of our guests. We take your concerns seriously and will use your feedback to address the issues you've raised.Please know that we are actively investigating the matters you mentioned in your review, including the cleanliness and maintenance of the room. We are committed to rectifying any areas of concern to ensure that future guests do not encounter similar problems.We would like to extend an invitation to you for a return visit, where we can assure you a more positive experience that aligns with our commitment to excellence. Should you decide to give us another chance, please do not hesitate to reach out to our management team directly, and we will ensure that every effort is made to make your stay comfortable and enjoyable.Once again, we apologize for any inconvenience you faced during your stay, and we hope you will consider giving us another opportunity to serve you in the future.
8/10 Bien
Antonio
Voyage en famille, Voyage d’affaires
17 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Antonio
Séjour de 1 nuit en mai 2024
Réponse de sbarnes le 17 mai 2024
Thank you for staying with us
8/10 Bien
Levi
Voyage en couple
17 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Levi
Séjour de 1 nuit en mai 2024
Réponse de sbarnes le 17 mai 2024
Thank you for staying with and address your concern on this matter
10/10 Excellent
Selena
Voyage en couple
15 mai 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Selena
Séjour de 4 nuits en avril 2024
Réponse de sbarnes le 16 mai 2024
Thank you for staying with us
10/10 Excellent
Noemy, Fort Payne
Voyage en famille avec de jeunes enfants
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Noemy
Séjour de 1 nuit en mai 2024
Réponse de sbarnes le 13 mai 2024
Thank you for staying with us
10/10 Excellent
Susan
Voyage en groupe, Voyage en couple
7 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Susan
Séjour de 1 nuit en mai 2024
Réponse de sbarnes le 7 mai 2024
Thank you for staying with us
10/10 Excellent
Debra
6 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Debra
Séjour de 1 nuit en avril 2024
Réponse de sbarnes le 7 mai 2024
Thank you for staying with us
8/10 Bien
Jesse
Voyage d’affaires
26 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jesse
Séjour de 2 nuits en avril 2024
Réponse de sbarnes le 26 avr. 2024
Thank you for staying with us
8/10 Bien
Bruce
26 avr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Bruce
Séjour de 1 nuit en avril 2024
Réponse de sbarnes le 26 avr. 2024
Thank you for staying with us
2/10 Horrible
Paul
19 avr. 2024
Paul
Séjour de 1 nuit en avril 2024
Réponse de sbarnes le 22 avr. 2024
We appreciate your taking the time to share your feedback about your recent stay at our hotel. We are truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any inconvenience you may have encountered during your stay.Your comfort and satisfaction are of the utmost importance to us, and we are disappointed that we fell short of delivering the high standard of service that we strive to provide to all of our guests. We take your concerns seriously and will use your feedback to address the issues you've raised.Please know that we are actively investigating the matters you mentioned in your review, including the cleanliness and maintenance of the room. We are committed to rectifying any areas of concern to ensure that future guests do not encounter similar problems.We would like to extend an invitation to you for a return visit, where we can assure you a more positive experience that aligns with our commitment to excellence. Should you decide to give us another chance, please do not hesitate to reach out to our management team directly, and we will ensure that every effort is made to make your stay comfortable and enjoyable.
4/10 Médiocre
Catrina
Voyage d’affaires
10 avr. 2024
Catrina
Séjour de 2 nuits en avril 2024
Réponse de sbarnes le 15 avr. 2024
We appreciate your feedback and take all guest comments seriously. We're truly sorry to hear that your experience at our hotel fell short of your expectations. Our aim is to provide every guest with a comfortable and enjoyable stay, and we regret that we did not meet that standard during your visit.We apologize for any inconvenience you encountered during your stay. Your concerns have been brought to the attention of our management team, and we will be thoroughly investigating the issues you've raised. Please know that your feedback is invaluable in helping us identify areas for improvement.Your feedback serves as a reminder of the importance of our guests' experiences, and we thank you for bringing these issues to our attention. We would love the opportunity to make things right and restore your faith in our hotel. If you are willing to give us another chance, we would be delighted to welcome you back and ensure a much-improved stay.
4/10 Médiocre
Dr. Patricia
Voyage en famille, Voyage avec des animaux de compagnie
8 avr. 2024
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Dr. Patricia
Séjour de 1 nuit en avril 2024
Réponse de sbarnes le 8 avr. 2024
Thank you for taking the time to share your feedback about your recent stay at our hotel. We sincerely apologize for the inconveniences you experienced during your visit, and we deeply regret that we fell short of meeting your expectations. Your satisfaction is our utmost priority, and we are truly sorry for any discomfort or disappointment you encountered.We take your comments seriously and will be investigating the issues you raised with our team to ensure that they are addressed and resolved. We understand that a comfortable and pleasant stay is essential, and we are committed to improving the quality of our services based on your feedback.Please know that your experience does not reflect the high standards of service that we aim to provide. We value your business and the opportunity you gave us to serve you. If you would be willing, we would appreciate the chance to discuss your concerns further so that we can better understand the specific areas that require improvement.We would be grateful if you could contact our guest relations team at 901.685.9595 to provide us with more details about your stay. Your insights will help us make the necessary changes to ensure that this does not happen in the future.Once again, we apologize for any inconvenience you experienced, and we hope you will consider giving us another opportunity to exceed your expectations on your next visit to Memphis. Your satisfaction is important to us, and we are committed to delivering a superior experience that you rightfully deserve.Thank you for your understanding and for sharing your thoughts with us.
10/10 Excellent
Linda
Voyage en famille
7 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Linda
Séjour de 1 nuit en avril 2024
Réponse de sbarnes le 8 avr. 2024
Thank you for staying with us
10/10 Excellent
Thalia F.
7 avr. 2024
Thalia F.
Séjour de 2 nuits en mars 2024
Réponse de sbarnes le 30 avr. 2024
Thank you for staying with us
2/10 Horrible
Allen
5 avr. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Allen
Séjour de 1 nuit en avril 2024
Réponse de sbarnes le 6 avr. 2024
We appreciate your taking the time to share your feedback about your recent stay at our hotel. We are truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any inconvenience you may have encountered during your stay.Your comfort and satisfaction are of the utmost importance to us, and we are disappointed that we fell short of delivering the high standard of service that we strive to provide to all of our guests. We take your concerns seriously and will use your feedback to address the issues you've raised.Please know that we are actively investigating the matters you mentioned in your review, including the cleanliness and maintenance of the room. We are committed to rectifying any areas of concern to ensure that future guests do not encounter similar problems.We would like to extend an invitation to you for a return visit, where we can assure you a more positive experience that aligns with our commitment to excellence. Should you decide to give us another chance, please do not hesitate to reach out to our management team directly, and we will ensure that every effort is made to make your stay comfortable and enjoyable.Once again, we apologize for any inconvenience you faced during your stay, and we hope you will consider giving us another opportunity to serve you in the future.
10/10 Excellent
Ash
Voyage en famille avec de jeunes enfants
4 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ash
Séjour de 1 nuit en avril 2024
Réponse de sbarnes le 4 avr. 2024
Thank you for staying with us
6/10 Satisfaisant
darlene
2 avr. 2024
Les points forts : Personnel et service
darlene
Séjour de 3 nuits en mars 2024
Réponse de sbarnes le 2 avr. 2024
We appreciate your taking the time to share your feedback about your recent stay at our hotel. We are truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any inconvenience you may have encountered during your stay.Your comfort and satisfaction are of the utmost importance to us, and we are disappointed that we fell short of delivering the high standard of service that we strive to provide to all of our guests. We take your concerns seriously and will use your feedback to address the issues you've raised.Please know that we are actively investigating the matters you mentioned in your review, including the cleanliness and maintenance of the room. We are committed to rectifying any areas of concern to ensure that future guests do not encounter similar problems.We would like to extend an invitation to you for a return visit, where we can assure you a more positive experience that aligns with our commitment to excellence. Should you decide to give us another chance, please do not hesitate to reach out to our management team directly, and we will ensure that every effort is made to make your stay comfortable and enjoyable.Once again, we apologize for any inconvenience you faced during your stay, and we hope you will consider giving us another opportunity to serve you in the future.
10/10 Excellent
Patty
Voyage en couple
2 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Patty
Séjour de 1 nuit en avril 2024
Réponse de sbarnes le 2 avr. 2024
Thank you for staying with us
10/10 Excellent
Michelle
Voyage en famille avec de jeunes enfants
31 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Michelle
Séjour de 3 nuits en mars 2024
Réponse de sbarnes le 1 avr. 2024
Thank you for staying with us
10/10 Excellent
Emmanuel
Voyage d’affaires, Voyage en couple
30 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Emmanuel
Séjour de 2 nuits en mars 2024
Réponse de sbarnes le 1 avr. 2024
Thank you for staying with us
6/10 Satisfaisant
Pamela
Voyage en couple
25 mars 2024
Les points faibles : Équipements
Pamela
Séjour de 1 nuit en mars 2024
Réponse de sbarnes le 25 mars 2024
Thank you for staying with us
10/10 Excellent
Sherika
Voyage en couple
24 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sherika
Séjour de 3 nuits en mars 2024
Réponse de sbarnes le 25 mars 2024
Thank you for staying with us
8/10 Bien
Cynthia, Gaylord
23 mars 2024
Cynthia
Séjour de 1 nuit en mars 2024
Réponse de sbarnes le 25 mars 2024
Thank you for staying with us
2/10 Horrible
La Tanya
Voyage en famille, Voyage d’affaires
18 mars 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
La Tanya
Séjour de 3 nuits en mars 2024
Réponse de sbarnes le 18 mars 2024
We appreciate your taking the time to share your feedback about your recent stay at our hotel. We are truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any inconvenience you may have encountered during your stay.Your comfort and satisfaction are of the utmost importance to us, and we are disappointed that we fell short of delivering the high standard of service that we strive to provide to all of our guests. We take your concerns seriously and will use your feedback to address the issues you've raised.Please know that we are actively investigating the matters you mentioned in your review, including the cleanliness and maintenance of the room. We are committed to rectifying any areas of concern to ensure that future guests do not encounter similar problems.We would like to extend an invitation to you for a return visit, where we can assure you a more positive experience that aligns with our commitment to excellence. Should you decide to give us another chance, please do not hesitate to reach out to our management team directly, and we will ensure that every effort is made to make your stay comfortable and enjoyable.Once again, we apologize for any inconvenience you faced during your stay, and we hope you will consider giving us another opportunity to serve you in the future.
8/10 Bien
Frank
17 mars 2024
Les points forts : Propreté, personnel et service, équipements
Frank
Séjour de 2 nuits en mars 2024
Réponse de sbarnes le 18 mars 2024
We appreciate your taking the time to share your feedback about your recent stay at our hotel. We are truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any inconvenience you may have encountered during your stay.Your comfort and satisfaction are of the utmost importance to us, and we are disappointed that we fell short of delivering the high standard of service that we strive to provide to all of our guests. We take your concerns seriously and will use your feedback to address the issues you've raised.Please know that we are actively investigating the matters you mentioned in your review, including the cleanliness and maintenance of the room. We are committed to rectifying any areas of concern to ensure that future guests do not encounter similar problems.We would like to extend an invitation to you for a return visit, where we can assure you a more positive experience that aligns with our commitment to excellence. Should you decide to give us another chance, please do not hesitate to reach out to our management team directly, and we will ensure that every effort is made to make your stay comfortable and enjoyable.Once again, we apologize for any inconvenience you faced during your stay, and we hope you will consider giving us another opportunity to serve you in the future.
6/10 Satisfaisant
Sarah
17 mars 2024
Les points forts : Propreté
Sarah
Séjour de 3 nuits en mars 2024
Réponse de sbarnes le 18 mars 2024
We appreciate your taking the time to share your feedback about your recent stay at our hotel. We are truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any inconvenience you may have encountered during your stay.Your comfort and satisfaction are of the utmost importance to us, and we are disappointed that we fell short of delivering the high standard of service that we strive to provide to all of our guests. We take your concerns seriously and will use your feedback to address the issues you've raised.Please know that we are actively investigating the matters you mentioned in your review, including the cleanliness and maintenance of the room. We are committed to rectifying any areas of concern to ensure that future guests do not encounter similar problems.We would like to extend an invitation to you for a return visit, where we can assure you a more positive experience that aligns with our commitment to excellence. Should you decide to give us another chance, please do not hesitate to reach out to our management team directly, and we will ensure that every effort is made to make your stay comfortable and enjoyable.Once again, we apologize for any inconvenience you faced during your stay, and we hope you will consider giving us another opportunity to serve you in the future.
10/10 Excellent
juan
Voyage en famille
16 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
juan
Séjour de 1 nuit en mars 2024
Réponse de sbarnes le 18 mars 2024
Thank you for staying with us
10/10 Excellent
James Lawrence
16 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
James Lawrence
Séjour de 2 nuits en mars 2024
Réponse de sbarnes le 18 mars 2024
Thank you for staying with us
10/10 Excellent
James
Voyage en couple
15 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
James
Séjour de 2 nuits en mars 2024
Réponse de sbarnes le 18 mars 2024
Thank you for staying with us
10/10 Excellent
Shalaylah
4 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shalaylah
Séjour de 3 nuits en février 2024
Réponse de sbarnes le 4 mars 2024
Thankyou for staying with us.
8/10 Bien
Eric
3 mars 2024
Eric
Séjour de 2 nuits en mars 2024
Réponse de sbarnes le 25 mars 2024
Thank you for staying with us
8/10 Bien
Sonni
22 févr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Sonni
Séjour de 1 nuit en février 2024
Réponse de E.Robinson le 22 févr. 2024
thank you for staying with us, please visit us again soon..
6/10 Satisfaisant
Reginald
Voyage d’affaires
21 févr. 2024
Les points forts : Personnel et service
Sonesta Montgomery
Reginald
Séjour de 2 nuits en février 2024
Réponse de sbarnes le 21 févr. 2024
We appreciate your taking the time to share your feedback about your recent stay at our hotel. We are truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any inconvenience you may have encountered during your stay.Your comfort and satisfaction are of the utmost importance to us, and we are disappointed that we fell short of delivering the high standard of service that we strive to provide to all of our guests. We take your concerns seriously and will use your feedback to address the issues you've raised.Please know that we are actively investigating the matters you mentioned in your review, including the cleanliness and maintenance of the room. We are committed to rectifying any areas of concern to ensure that future guests do not encounter similar problems.We would like to extend an invitation to you for a return visit, where we can assure you a more positive experience that aligns with our commitment to excellence. Should you decide to give us another chance, please do not hesitate to reach out to our management team directly, and we will ensure that every effort is made to make your stay comfortable and enjoyable.Once again, we apologize for any inconvenience you faced during your stay, and we hope you will consider giving us another opportunity to serve you in the future.
2/10 Horrible
Michelle
Voyage en famille avec de jeunes enfants, Voyage en couple
16 févr. 2024
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Michelle
Séjour de 2 nuits en février 2024
Réponse de sbarnes le 16 févr. 2024
We appreciate your taking the time to share your feedback about your recent stay at our hotel. We are truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any inconvenience you may have encountered during your stay.Your comfort and satisfaction are of the utmost importance to us, and we are disappointed that we fell short of delivering the high standard of service that we strive to provide to all of our guests. We take your concerns seriously and will use your feedback to address the issues you've raised.Please know that we are actively investigating the matters you mentioned in your review, including the cleanliness and maintenance of the room. We are committed to rectifying any areas of concern to ensure that future guests do not encounter similar problems.We would like to extend an invitation to you for a return visit, where we can assure you a more positive experience that aligns with our commitment to excellence. Should you decide to give us another chance, please do not hesitate to reach out to our management team directly, and we will ensure that every effort is made to make your stay comfortable and enjoyable.Once again, we apologize for any inconvenience you faced during your stay, and we hope you will consider giving us another opportunity to serve you in the future.
10/10 Excellent
Deondra
16 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Deondra
Séjour de 1 nuit en février 2024
Réponse de sbarnes le 16 févr. 2024
Thank you for staying with us.
8/10 Bien
Chelbe
15 févr. 2024
Les points forts : Propreté
Chelbe
Séjour de 1 nuit en février 2024
Réponse de sbarnes le 15 févr. 2024
Thank you for staying with us
8/10 Bien
James
14 févr. 2024
James
Séjour de 2 nuits en février 2024
Réponse de sbarnes le 21 mars 2024
Thank you for staying with us
8/10 Bien
Junekyu
Voyage d’affaires
9 févr. 2024
Les points forts : Propreté, personnel et service, confort de la chambre
Junekyu
Séjour de 2 nuits en février 2024
Réponse de sbarnes le 12 févr. 2024
Thank you for staying with us
6/10 Satisfaisant
Syed
Voyage en famille
9 févr. 2024
Syed
Séjour de 2 nuits en décembre 2023
Réponse de sbarnes le 12 févr. 2024
We appreciate your taking the time to share your feedback about your recent stay at our hotel. We are truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any inconvenience you may have encountered during your stay.Your comfort and satisfaction are of the utmost importance to us, and we are disappointed that we fell short of delivering the high standard of service that we strive to provide to all of our guests. We take your concerns seriously and will use your feedback to address the issues you've raised.Please know that we are actively investigating the matters you mentioned in your review, including the cleanliness and maintenance of the room. We are committed to rectifying any areas of concern to ensure that future guests do not encounter similar problems.We would like to extend an invitation to you for a return visit, where we can assure you a more positive experience that aligns with our commitment to excellence. Should you decide to give us another chance, please do not hesitate to reach out to our management team directly, and we will ensure that every effort is made to make your stay comfortable and enjoyable.Once again, we apologize for any inconvenience you faced during your stay, and we hope you will consider giving us another opportunity to serve you in the future.
2/10 Horrible
Kristin
Voyage en famille
8 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kristin
Séjour de 1 nuit en février 2024
Réponse de sbarnes le 12 févr. 2024
I will like to apologize for the mix up with your room and to ensure you that this matter is being handle. Please accept out deepest apologizes for the incident.
10/10 Excellent
Anne, Kennesaw
Voyage en couple
5 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anne
Séjour de 1 nuit en février 2024
Réponse de sbarnes le 5 févr. 2024
Thanks you for staying with us.
2/10 Horrible
Stuart, Chatham
Voyage en couple
3 févr. 2024
Les points faibles : Équipements
Stuart
Séjour de 1 nuit en février 2024
Réponse de sbarnes le 4 févr. 2024
We appreciate your taking the time to share your feedback about your recent stay at our hotel. We are truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any inconvenience you may have encountered during your stay.Your comfort and satisfaction are of the utmost importance to us, and we are disappointed that we fell short of delivering the high standard of service that we strive to provide to all of our guests. We take your concerns seriously and will use your feedback to address the issues you've raised.Please know that we are actively investigating the matters you mentioned in your review, including the cleanliness and maintenance of the room. We are committed to rectifying any areas of concern to ensure that future guests do not encounter similar problems.We would like to extend an invitation to you for a return visit, where we can assure you a more positive experience that aligns with our commitment to excellence. Should you decide to give us another chance, please do not hesitate to reach out to our management team directly, and we will ensure that every effort is made to make your stay comfortable and enjoyable.Once again, we apologize for any inconvenience you faced during your stay, and we hope you will consider giving us another opportunity to serve you in the future.
10/10 Excellent
Ken
28 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great two night getaway.
Ken
Séjour de 2 nuits en janvier 2024
Réponse de sbarnes le 29 janv. 2024
Thanks for staying with us.
10/10 Excellent
Brittney
28 janv. 2024
Brittney
Séjour de 2 nuits en janvier 2024
Réponse de sbarnes le 21 mars 2024
Thank you for staying with us
10/10 Excellent
Larenta
25 janv. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Larenta
Séjour de 1 nuit en janvier 2024
Réponse de sbarnes le 26 janv. 2024
Thanks you for staying with us.
6/10 Satisfaisant
Ismay
18 janv. 2024
Ismay
Séjour de 1 nuit en janvier 2024
Réponse de sbarnes le 19 janv. 2024
We appreciate your taking the time to share your feedback about your recent stay at our hotel. We are truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any inconvenience you may have encountered during your stay.Your comfort and satisfaction are of the utmost importance to us, and we are disappointed that we fell short of delivering the high standard of service that we strive to provide to all of our guests. We take your concerns seriously and will use your feedback to address the issues you've raised.Please know that we are actively investigating the matters you mentioned in your review, including the cleanliness and maintenance of the room. We are committed to rectifying any areas of concern to ensure that future guests do not encounter similar problems.We would like to extend an invitation to you for a return visit, where we can assure you a more positive experience that aligns with our commitment to excellence. Should you decide to give us another chance, please do not hesitate to reach out to our management team directly, and we will ensure that every effort is made to make your stay comfortable and enjoyable.Once again, we apologize for any inconvenience you faced during your stay, and we hope you will consider giving us another opportunity to serve you in the future.
8/10 Bien
Alisha
Voyage en famille
15 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Alisha
Séjour de 2 nuits en janvier 2024
Réponse de sbarnes le 16 janv. 2024
Thank you for staying with us