Hall
Vérifier la disponibilité

Avis sur Quality Inn & Suites Montgomery East Carmichael Rd

2.5 out of 5
Quality Inn & Suites Montgomery East Carmichael Rd
5035 Carmichael Rd, Montgomery, AL

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 116 avis sur 338." "
Note des voyageurs de 8 (Bien), d’après 101 avis sur 338." "
Note des voyageurs de 6 (Satisfaisant), d’après 65 avis sur 338." "
Note des voyageurs de 4 (Médiocre), d’après 26 avis sur 338." "
Note des voyageurs de 2 (Horrible), d’après 30 avis sur 338." "

7,8/10

Propreté

8,2/10

Personnel et service

6,4/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

7,4/10

Écoresponsabilité

Avis

4/10 Médiocre

Holly

Voyage en famille
Les points forts : Personnel et service et équipements
Les points faibles : Propreté
We were checked into a dirty room, got a new room and the air conditioner didn’t work. There are a lot of homeless people walking around outside
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 5 mai 2024
Dear Holly,We sincerely apologize for the inconvenience you experienced during your stay. We are sorry to know that you were checked into a dirty room and encountered issues with the air conditioner. Additionally, we understand the concern regarding the presence of homeless individuals in the vicinity. We take these matters seriously and will address them promptly to ensure a more comfortable and secure environment for our guests. We apologize for any inconvenience caused.Sincerely, Hotel Manager

10/10 Excellent

Lonnie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
staff was nice
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 23 avr. 2024
Dear Lonnie,Thank you for sharing your positive experience with us on Expedia. We are pleased to hear that you found our staff nice. Your feedback is appreciated, and we hope to welcome you back for another pleasant stay in the future.Sincerely,Hotel Manager

2/10 Horrible

Brittany

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 21 févr. 2024
Dear Guest,We appreciate you taking the time to share your feedback with us. We're sorry to hear that your experience fell short of expectations. Your satisfaction is our top priority, and we would like to learn more about your specific concerns to address them effectively. If you could provide additional details, it would assist us in making necessary improvements.Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.Sincerely,Hotel Manager

6/10 Satisfaisant

Kenneth

Les points faibles : Infrastructures et conditions de l’hébergement
You can do better.
Our room hadn't been upgraded in a long time. Wasn't worth what we paid but it was clean.
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 12 févr. 2024
Dear Kenneth,Thank you for taking the time to provide feedback on your recent stay. We appreciate your honesty and regret to hear that the room did not meet your expectations in terms of upgrades. We are committed to continuous improvement, and your comments will be shared with our team for consideration. We are glad to hear that cleanliness met your expectations, and we hope to have the opportunity to provide you with an improved experience in the future. If you have any specific suggestions or additional comments, please feel free to share.Sincerely,Hotel Manager

4/10 Médiocre

Timothy

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
food was left in the microwave staff unfriendly only one wash cloth n towel for me and my wife wife was scared of elevator door would shake and almost not close.
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 2 févr. 2024
Dear Guest,We sincerely apologize for the inconveniences you experienced during your stay. Your feedback is essential, and we take these concerns seriously. We will address the issues with cleanliness, staff behavior, and the condition of the elevator promptly to ensure a more comfortable experience for our guests. We appreciate your understanding, and we hope to have the opportunity to provide a more positive experience during your next visit.Sincerely,Hotel Manager

8/10 Bien

Kyishawn

Les points faibles : Équipements
Séjour de 3 nuits en janvier 2024
Réponse de Hotel Manager le 23 janv. 2024
Dear Guest,Thank you for taking the time to share your feedback. We're delighted to see that you rated your stay with us positively. If there are specific areas where we can improve and earn that fifth star in the future, please feel free to share your thoughts. We value your input and hope to have the opportunity to welcome you back for an even better experience.Sincerely,Hotel Manager

6/10 Satisfaisant

Kurtravious

Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 10 janv. 2024
Dear Kurtravious,Thank you for choosing our hotel and providing your feedback. We're glad you stayed with us. If there are specific aspects that led to your rating of 6 out of 10, please let us know so we can work towards improving our services. We value your input and hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Manager

2/10 Horrible

Karen

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
There was no breakfast other than waffles. No bread, no milk etc.
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 10 janv. 2024
Dear Karen,We appreciate your feedback regarding your recent stay. We apologize for any inconvenience caused by the limited breakfast options. Your input is valuable, and we'll take steps to address this issue. We hope to have the chance to make it up to you on a future visit. Thank you for choosing our hotel.Sincerely,Hotel Manager

4/10 Médiocre

Tobi

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Nope! Never again
Room was disgusting. Stains all over the loveseat. Shoe prints on the mirror, the in room coffee pot had the wrong type of coffee... there was no tray to put in the maker. The hallway the next morning smelled like s**t.
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 12 déc. 2023
Dear Guest,We appreciate you sharing your feedback with us. We sincerely apologize for the cleanliness issues you experienced during your stay. This is certainly not reflective of our usual standards. Please rest assured that we will address these concerns with our housekeeping team to ensure improvements are made. Your comfort is important to us, and we regret any inconvenience caused. If there is anything specific you would like us to address, please feel free to provide more details. We value your input and hope to have the opportunity to make it right in the future.Sincerely,Hotel Manager

6/10 Satisfaisant

Mike

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
It was very obvious that the property was just updated or in the process of being updated. Our bathroom looked like they forgot to finish painting the woodwork. The main wall opposite the shower looked like someone had sprayed it and it dribbled down and not wiped up. Made it feel like it was not clean. The beds were super comfortable.
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 12 déc. 2023
Dear Guest,Thank you for taking the time to share your feedback. We're pleased to hear that you found the beds comfortable. However, we apologize for any inconvenience caused by the incomplete finishing in the bathroom. Your comments are valuable, and we will address this issue promptly to ensure a better experience for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Demetrius

Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 17 déc. 2023
Dear Guest,Thank you for the positive rating! We're delighted to hear that you had a great experience during your stay. If there's anything specific that stood out to you or if you have any suggestions for improvement, feel free to share. We appreciate your feedback and look forward to welcoming you back in the future.Sincerely,Hotel Manager

2/10 Horrible

Tonya

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mold was present, hair in bed tried two other rooms in same condition.
Séjour de 1 nuit en octobre 2023
Réponse de Hotel manager le 28 oct. 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

4/10 Médiocre

Shonna

Les points faibles : Propreté
Séjour de 2 nuits en octobre 2023
Réponse de Hotel Manager le 23 oct. 2023
Dear Shonna,We noticed that you've provided a rating but haven't included any comments or details about your stay. If there are specific concerns or feedback you'd like to share, please feel free to provide more information, and we'll do our best to address any issues or concerns you may have. Your feedback is valuable to us, and we want to ensure that you have a better experience in the future.Sincerely,Hotel Manager

2/10 Horrible

Tylithia

Séjour de 2 nuits en octobre 2023
Réponse de Hotel manager le 28 oct. 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

8/10 Bien

Tammy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clean and friendly
The keys did not work on the outside side doors and we did not get the handicap room like I requested, but he said it was not put on my room request. He did accommodate us to the best room possible and he was very helpful.
Séjour de 1 nuit en août 2023
Réponse de Hotel Manager. le 2 sept. 2023
Dear Tammy,Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values prioritize customer satisfaction, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.Sincerely,Hotel Manager

6/10 Satisfaisant

Veronica, Oxford

Les points faibles : Infrastructures et conditions de l’hébergement
Needs to be updated. Needs a paint job. Bedding was not warm or comforting. Toilet in room ran the entire time. Heard the people next door talking the entire time and heard the people above me walking the entire time. Had a weird smell in the lobby.
Séjour de 1 nuit en août 2023
Réponse de Hotel Manager le 31 août 2023
Dear Veronica,Thank you for taking the time to share your feedback with us. We appreciate your feedback regarding updates to our hotel, and we will certainly consider it as we continue to make improvements to our property. Hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Manager

2/10 Horrible

Monica

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Roaches were everywhere, bedding was stained and dirty, carpet was not clean. Not a comfortable place to stay. Would be okay if it was cleaned and treated for pest.
Séjour de 1 nuit en juillet 2023
Réponse de Hotel Manager le 24 août 2023
Hello Monica,Thanks for the stay and the feedback.Please accept my apologies for the unsatisfactory stay.We will definitely work on your observations.You can expect a further improved stay next time.We look forward to seeing you again.Sincerely,Hotel Manager.

6/10 Satisfaisant

Morrell

Les points forts : Propreté et personnel et service
This hotel wasn’t very good. The bed was lumpy and none of the equipment worked in the fitness center. The breakfast was inedible. The hotel was clean and the staff were courteous but they couldn’t overcome the other problems. Plus the hallways smelled like marijuana and cigarette smoke at night because other guests were smoking and probably in their rooms also. Will not go back
Séjour de 2 nuits en mai 2023

6/10 Satisfaisant

Michael

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Reasonable for budget conscious travelers.
Mostly good. But dangerous. Side door broken and locked. Would have been great fire and safety hazard. Several little small roaches in room. But generally very clean and comfortable. Good breakfast for a place like this. Will probably go elsewhere next time I am in Montgomery overnight.
Séjour de 1 nuit en mai 2023

10/10 Excellent

Larry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice quiet and clean hotel. Breakfast was good.
Séjour de 1 nuit en avril 2023
Réponse de Hotel Manager le 24 août 2023
Dear Larry,Thank you for your stay and the ten stars.Hope you had a nice stay and liked our hospitality.From an improvement point of view, we look for specific experience sharing.You will have a better experience next time.Sincerely,Hotel Manager.

6/10 Satisfaisant

Kyoung Man

Séjour de 2 nuits en mars 2023

8/10 Bien

Debra

Séjour de 1 nuit en mars 2023

4/10 Médiocre

robert

Voyage d’affaires
Les points faibles : Confort de la chambre
Séjour de 1 nuit en mars 2023

8/10 Bien

Gerard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Convenient, reliable, and consistent
Séjour de 2 nuits en février 2023

6/10 Satisfaisant

Lindsey

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
The staff was nice and the facilities were ok. Our room was “non smoking” but smelled like smoke. The worst part was the gun shots at 2am.
Séjour de 1 nuit en février 2023

6/10 Satisfaisant

Christopher

Voyage en famille
Les points forts : Personnel et service
Could use a proper cleaning other than that it’s ok
Séjour de 2 nuits en février 2023

10/10 Excellent

Vicky

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very happy
Very very good
Séjour de 1 nuit en février 2023

2/10 Horrible

Shannon

Voyage en famille
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The pull out couch had a nasty stained mattress. No bedding. We had to go ask for some bedding. All we got was a mattress cover. Booked 3 adults, only got towels for two on multiple nights, even after going down and asking the desk for towels to accommodate the reservation. Finally, the entire 3rd floor smelled very strongly of someone’s spicy kitchen. It’s as the owners/managers lived on the 3rd floor and cooked their daily meals. Very strong odor that filled the room and affected the smell of all of our clothes.
Séjour de 2 nuits en février 2023

2/10 Horrible

Katricia

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2023

10/10 Excellent

Michelle

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was fine.
Séjour de 2 nuits en janvier 2023

10/10 Excellent

Kari

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Just Traveling Through
The check-in was fast and easy and the beds were comfortable. It was exactly what two weary travelers needed.
Séjour de 1 nuit en décembre 2022

10/10 Excellent

Jesse

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2022

10/10 Excellent

Marion

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A/C super loud. No stopper in the sink. Had to go to front desk 3 time to recode room key to get into room. Bed was very comfortable.
Séjour de 1 nuit en novembre 2022

10/10 Excellent

jewell

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice and clean the day shift manager was nice and very friendly nice breakfast
Séjour de 2 nuits en novembre 2022

10/10 Excellent

Debra

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
I had difficulty with the internet and associate Pedro helped me in our room and fixed the problem.
Séjour de 1 nuit en octobre 2022

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Homecoming
A last minute decision was made to attend ASU's homecoming. This was 1 of very few hotels with availability. I've never stayed at a QI, but I was pleasantly surprised with the accommodations. I ended up adding an extra night to my stay on a separate reservation and management allowed us to remain in the same room. Staff was kind & accessible. Eateries were in close proximity and ASU was not far either. The hotel is in a central location and served it's purpose. I'd stay again.
Séjour de 2 nuits en octobre 2022

10/10 Excellent

Alonzardo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very nice
Séjour de 1 nuit en septembre 2022

2/10 Horrible

Callie

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
The worst
My stay was awful.. checked in late, the room smelled very bad, so bad I had to take my kids somewhere else
Séjour de 1 nuit en septembre 2022

10/10 Excellent

JOE

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
clean, comfortable, convenient
Séjour de 1 nuit en août 2022

2/10 Horrible

David

Voyage en famille
Les points faibles : Personnel et service
Staff wasn't friendly at all
Séjour de 1 nuit en août 2022

4/10 Médiocre

Susan

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
No no and no!! Rooms smells and the rooms are NOT
The sign in front of Hotel says newly renovated! The rooms have a terrible smell Our first room the bed was turned down, carpets had not been vacuumed, old dust was everywhere, lampshades were covered in cobweb’s with food containers in refrigerator. The Clerk very nice and moved us promptly. Room 2 was a bit cleaner but had the smell of dirty carpet (we had car air fresheners in our car and went and got them). Carpets and cobwebs still exists and the comforter had a huge whole in it. No refund so we slept with our clothes on!! Would not recommend at all they need to removed the sign in front of Hotel!!
Séjour de 1 nuit en août 2022

8/10 Bien

Arnell

Séjour de 1 nuit en août 2022

10/10 Excellent

Edward

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2022

6/10 Satisfaisant

Virginia

Les points forts : Personnel et service
Les points faibles : Propreté
Dirty and in bad need of maintenance
The renovated lobby is pretty. The shower in the room was broken, dirty (someone elses soap left behind) and unusable. 1 washcloth in the room. The clerk was kind enough to allow us to shower in another room. Which was also uncleaned and the shower head was broken-sprayed more water on the wall than in the tub... the smoke detector was missing in the room.
Séjour de 1 nuit en juillet 2022

10/10 Excellent

Gwendolyn

Séjour de 1 nuit en février 2022

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2022

6/10 Satisfaisant

Donna

Voyage en couple
Les points forts : Personnel et service
Need new furniture and carpet replacement in rooms, also need updated pillows
Séjour de 1 nuit en juillet 2022

6/10 Satisfaisant

Kristie

Les points forts : Personnel et service
The room was a tad bit dirty in the bathroom and the bed was uncomfortable. The room also had a weird smell to it.
Séjour de 1 nuit en juillet 2022

8/10 Bien

Kathleen

Nice.
Séjour de 1 nuit en juillet 2022

8/10 Bien

David

Voyage en couple
Les points forts : Propreté et personnel et service
The bed was too soft. Restroom light switch didnt turn light off . As for as the property and the price , it was pleasing.
Séjour de 1 nuit en juillet 2022