Dear Manager,
I hope this letter finds you well. I recently had the pleasure of staying at your esteemed establishment, the Sofitel Hotel in Montevideo. While I appreciated many aspects of my stay, there were a few areas that fell short of expectations for a five-star hotel experience.
Firstly, upon arrival, I encountered issues with the room amenities. The air conditioning unit emitted a disruptive noise throughout the night, which affected my ability to rest comfortably. Although the other concerns, such as the malfunctioning fridge and warm water, were promptly addressed, albeit in an unusual Way by locking me out of the cabinet where the fridge was and where teacups so I could not make tea.. the noise from the air conditioning persisted.
Additionally, the service experience was not as seamless as I had anticipated. On multiple occasions, I encountered difficulties with the key cards for the lift, which required replacement. While these issues were minor, they detracted from the overall guest experience.
Furthermore, I observed instances where the approachability and problem-solving skills of the staff could be improved. Instead of embracing a can-do attitude and finding solutions to challenges, there seemed to be a default response of "that's not possible." And "I will check "For instance, when seeking assistance from the front desk and reception, although very polite and courteous, I encountered delays and ultimately had to resolve matters independently.
One partic
