Avis sur Super 8 by Wyndham Monterey Fisherman's Wharf Aquarium
Super 8 by Wyndham Monterey Fisherman's Wharf Aquarium
1300 Munras Ave, Monterey, CA
Avis
8,4
Très bien
9,0/10
Propreté
8,2/10
Personnel et service
7,4/10
Équipements
8,6/10
Infrastructures et conditions de l’hébergement
8,2/10
Écoresponsabilité
Avis
Voyage en famille
27 juil. 2023
Les points forts : Propreté et personnel et service
Séjour de 2 nuits en juillet 2023
Réponse de Manager le 28 juil. 2023
Hello Jean-Luc,Thank you for taking the time to share your comments regarding our parking. We hope you will return so that we can provide you an even superior experience.
8/10 Bien
Francis
Voyage en couple
14 mai 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Francis
Séjour de 1 nuit en mai 2023
Réponse de Guest Relation Management le 15 mai 2023
Hi Francis,Thank you for taking the time to write a positive review of our hotel. We are thrilled to hear that you enjoyed your stay with us and that you found our hotel to be a good value for the price. We appreciate your recommendation and hope to have the opportunity to welcome you back to our hotel in the future.
10/10 Excellent
Voyageur vérifié
23 nov. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 4 nuits en novembre 2022
Réponse de Guest Relation Management le 23 nov. 2022
Hello Guest,We are happy to obtain such an outstanding rating! We are delighted to hear you enjoyed your time with us, and we look forward to seeing you again soon!
6/10 Satisfaisant
Alecia M.
20 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Alecia M.
Séjour de 1 nuit en mai 2024
Réponse de Guest Relation Management le 21 mai 2024
Hi Alecia,Thank you for taking the time to provide feedback on your stay with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Thank you again, and we hope to see you soon!
10/10 Excellent
Paul
Voyage en famille avec de jeunes enfants
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Paul
Séjour de 1 nuit en mai 2024
Réponse de Guest Relation Management le 14 mai 2024
Hi Paul,Thank you for your wonderful feedback! We're delighted to hear that you found our reservations process easy, appreciated the accessibility, and were pleased with the cleanliness of our hotel and the friendliness of our staff. Providing a seamless and enjoyable experience for our guests is our top priority, and we're glad that we met your expectations in these areas. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.
10/10 Excellent
Tiffany Marie
Voyage en famille
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tiffany Marie
Séjour de 1 nuit en mai 2024
Réponse de Manager le 13 mai 2024
Hello Tiffany Marie,Thank you so much for your compliments on our friendly services. It is extremely rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We are overjoyed to hear that you had a great time with us, and we thank you for sharing your experience!
8/10 Bien
Mary
Voyage en famille
8 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Mary
Séjour de 1 nuit en mai 2024
Réponse de Guest Relation Management le 8 mai 2024
Hi Mary,Thank you for your feedback! We're thrilled to hear that you enjoyed your stay with us as part of your PCH trip. We're delighted that our property provided a comfortable and convenient place for you to rest during your journey along the coast. We hope to have the opportunity to welcome you back for another pleasant stay in the future.
8/10 Bien
Yvonne
Voyage en couple
27 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Yvonne
Réponse de Manager le 30 avr. 2024
Hello Yvonne,We appreciate your positive feedback and are delighted to hear that you found our hotel to be nice, clean and quiet. Your satisfaction is important to us, and it was a pleasure to have you as our guest.
10/10 Excellent
keith
15 avr. 2024
keith
Séjour de 1 nuit en avril 2024
Réponse de Manager le 7 mai 2024
Hello keith,We are stoked to hear that you had a wonderful experience during your stay with us! If you have any further comments or suggestions, please do not hesitate to contact us directly. We hope to welcome you back soon!
10/10 Excellent
Itsel
8 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Itsel
Séjour de 2 nuits en mars 2024
Réponse de Guest Relation Management le 9 avr. 2024
Hi Itsel,Thank you so much for awarding us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that your experience with us exceeded your expectations. Our team is dedicated to providing excellent service, and it's incredibly rewarding to know that we were successful in making your stay enjoyable. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.
6/10 Satisfaisant
Melina
Voyage en famille, Voyage d’affaires
8 avr. 2024
Les points faibles : Personnel et service
Melina
Séjour de 2 nuits en avril 2024
Réponse de Front Desk le 8 avr. 2024
We appreciate your feedback and apologize for the delay in cleaning your room. We do advise all guests to determine whether or not they require housekeeping the night before. Additionally, during the check-out process, we inquire about the guest's well-being and offer our guidance. Everything is fine. Our hotel does not provide plastic bags because no plastic items are utilized. Our hotel contributes to global environmental preservation by abstaining from plastic usage.
10/10 Excellent
Vanessa
Voyage en famille
5 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Vanessa
Séjour de 1 nuit en avril 2024
Réponse de Manager le 7 avr. 2024
Hello Vanessa,We're pleased to hear you had a comfortable and peaceful stay, as well as enjoyed the convenience of the nearby mall. Your positive feedback is much appreciated and we look forward to welcoming you back in the future.
10/10 Excellent
Sandra
5 avr. 2024
Sandra
Séjour de 1 nuit en avril 2024
Réponse de Manager le 9 avr. 2024
Hello Sandra,We're thrilled to hear that you had a wonderful stay at our hotel! We appreciate you choosing us for your visit and hope to welcome you back soon for another amazing experience!
10/10 Excellent
manli
2 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
manli
Séjour de 1 nuit en mars 2024
Réponse de Guest Relation Management le 2 avr. 2024
Hi Manli,Thank you for your kind words! We're delighted to hear that you had a very nice experience during your stay with us. Providing excellent service and creating a comfortable atmosphere for our guests are our top priorities, and we're glad that we met your expectations. We appreciate you choosing to stay with us, and we hope to have the pleasure of welcoming you back for another wonderful stay in the future.
10/10 Excellent
Janelle
Voyage en couple
28 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Janelle
Séjour de 1 nuit en février 2024
Réponse de Guest Relation Management le 29 mars 2024
Hi Janelle,Thank you for your wonderful feedback! We're thrilled to hear that your first stay in Monterey was a great experience and that our hotel was the perfect choice for you. It's fantastic to hear that you found our location convenient for exploring the area and that you enjoyed the peacefulness of our surroundings. Providing a comfortable and convenient experience for our guests is our top priority, and we're delighted that we could exceed your expectations. We truly appreciate your kind words and are thrilled to hear that you plan to stay with us again in the future. We look forward to welcoming you back for another memorable stay!
8/10 Bien
Amanda
24 mars 2024
Amanda
Séjour de 1 nuit en mars 2024
Réponse de Manager le 15 avr. 2024
Hello Amanda, We appreciate you choosing our hotel! If you have any feedback to share, please don't hesitate to reach out so we can ensure your next stay is even better.
6/10 Satisfaisant
Susanne
Voyage en famille
18 mars 2024
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Susanne
Séjour de 5 nuits en mars 2024
Réponse de Manager le 19 mars 2024
Hello Susanne, We appreciate your detailed feedback on your recent stay. Guest satisfaction is our priority, and we will share your comments with the team for improvement. It's important to note that safety measures in response to COVID-19 may vary. Your insights are valuable as we continually enhance our services to offer the best experience for our guests.
2/10 Horrible
Felicia
17 mars 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Felicia
Séjour de 1 nuit en mars 2024
Réponse de Manager le 18 mars 2024
Hello Felicia,We appreciate you taking the time to share your feedback with us. It's important to us that our guests have a comfortable stay. Your comments will be shared with our team for further review. We apologize for any inconvenience this may have caused during your visit. We encourage you to reach out to our management team for any further assistance or concerns. Thank you for choosing our hotel for this special occasion.
4/10 Médiocre
Sushant
15 mars 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Sushant
Séjour de 1 nuit en mars 2024
Réponse de Manager le 17 mars 2024
Hello Sushant,We appreciate your feedback regarding our check-in and check-out policies. These guidelines allow us to ensure efficient service for all guests. We recommend inquiring about early check-in options upon booking your stay and planning accordingly for check-out times. Your comments will be shared with our team for future improvements. Thank you for sharing your experience with us.
2/10 Horrible
Jeffrey
1 mars 2024
Les points faibles : Propreté et personnel et service
Jeffrey
Séjour de 2 nuits en février 2024
Réponse de FD le 2 mars 2024
Jeffrey We are sad that you gave us a 1 out of 5 rating for your recent stay. Please let us know what went wrong from the hotel side so we can fix the problem for our featured guest as well. We are sorry for any inconvenience that may occur during your stay.
4/10 Médiocre
Xaviera
Voyage en couple
26 févr. 2024
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Xaviera
Réponse de Front Desk le 26 févr. 2024
Thank you for your feedback, Xaviera. We apologize that your stay was unpleasant due to noise pollution. We understand that you stayed at the hotel for two days, but if there were any issues on the first day with noise or the shower that you did not report to the hotel staff, we would love to hear about them. Please give us a try the next time you visit Monterey.
10/10 Excellent
Andrew
21 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Andrew
Séjour de 1 nuit en février 2024
Réponse de Guest Relation Management le 23 févr. 2024
Hi Andrew,Thank you so much for awarding us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that your experience with us exceeded your expectations. Our team is dedicated to providing excellent service, and it's incredibly rewarding to know that we were successful in making your stay enjoyable. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.
8/10 Bien
Cheryl
20 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cheryl
Séjour de 1 nuit en février 2024
Réponse de Guest Relation Management le 21 févr. 2024
Hi Cheryl,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. We eagerly anticipate the opportunity to welcome you back in the near future, where we aim to exceed your expectations and create a truly memorable stay.
8/10 Bien
Voyageur vérifié
19 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Overall Clean Room and Affordable
Voyageur vérifié
Séjour de 1 nuit en février 2024
Réponse de Guest Relation Management le 20 févr. 2024
Hello Guest,We're glad to hear that you found your room to be newly renovated, clean, and modern-looking. Providing comfortable and updated accommodations for our guests is important to us, and we're delighted that we met your expectations in this regard. We're also pleased to hear that you found our location convenient and close to the wharf. We strive to provide a convenient and accessible location for our guests to explore the area. We will address the issue you raised with our check-in staff to ensure that all guests receive clear and concise information upon arrival. Thank you for choosing to stay with us, and we look forward to welcoming you back for another wonderful stay in the future.
8/10 Bien
Caylin
18 févr. 2024
Les points forts : Personnel et service
Caylin
Séjour de 2 nuits en février 2024
Réponse de Guest Relation Management le 20 févr. 2024
Hi Caylin,Your feedback is highly appreciated as we continuously strive to improve our service. Thank you for taking the time to rate your stay with us. We look forward to another opportunity to host you and provide an even better experience in the near future.
10/10 Excellent
Seann
Voyage en couple
18 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Seann
Séjour de 2 nuits en février 2024
Réponse de Guest Relation Management le 20 févr. 2024
Hi Seann,We're delighted to hear that you found our hotel clean, quiet, and conveniently located for exploring the sightseeing areas! Providing a peaceful and convenient experience for our guests is a top priority for us, and we're thrilled that we succeeded in meeting your expectations in these areas. Thank you for choosing to stay with us, and we look forward to welcoming you back for another wonderful stay in the future.
6/10 Satisfaisant
Neel
17 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Neel
Séjour de 1 nuit en février 2024
Réponse de Manager le 17 févr. 2024
Hello Neel,We're glad to hear you enjoyed our brand new rooms and had a smooth check-in experience. We appreciate your feedback regarding the parking lot size and road noise; we strive to improve our guests' experiences and will take your comments into consideration for future enhancements.
6/10 Satisfaisant
Leleng
Voyage en famille
28 janv. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Leleng
Séjour de 2 nuits en janvier 2024
Réponse de Guest Relation Management le 30 janv. 2024
Hi Leleng,We're delighted to hear that you found the room to be clean and that our location near a large shopping complex was convenient for you. We understand the importance of cleanliness and convenience for our guests, and we're glad that we met your expectations in these regards. Additionally, we appreciate your feedback regarding the parking lot. We will certainly take your comments into consideration as we strive to improve our facilities and amenities. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.
10/10 Excellent
Zhiming
21 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Zhiming
Séjour de 1 nuit en janvier 2024
Réponse de Guest Relation Management le 23 janv. 2024
Hi Zhiming,Thank you for sharing your thoughts about your recent stay with us. We appreciate your feedback and take your comments seriously as we continuously strive to enhance our guests' experience. We understand your concerns regarding the need for renovations, and we will certainly consider this aspect for future improvements. Your mention of acceptable hygiene is noted, and we assure you that maintaining a clean and safe environment is a top priority for us. We also take your feedback about sound insulation seriously and will explore ways to address this issue to improve the overall comfort for our guests. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an improved experience in the future.
10/10 Excellent
kyle
Voyage en couple
20 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
kyle
Séjour de 1 nuit en janvier 2024
Réponse de Guest Relation Management le 23 janv. 2024
Hi Kyle,Thank you for sharing your positive experience with us! We are delighted to hear that you found our place to be great, especially after our recent renovations to a high standard. It's our commitment to provide a comfortable and modern environment for our guests, and we're thrilled to know that you enjoyed the updated facilities. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.
10/10 Excellent
Ramona
Voyage en groupe
9 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Monakiki
Ramona
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 10 janv. 2024
Hello Ramona,Thank you for choosing our motel for your stay. We are delighted to hear that you were impressed with the cleanliness and the in-room amenities we offer. However, we apologize for the oversight regarding the coffee in your room. Your feedback is valuable to us and will be shared with our team to ensure all aspects of our guests' stay are met. We appreciate your time and hope to welcome you back in the future.
8/10 Bien
Regina
Voyage en famille
7 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ok
Regina
Séjour de 1 nuit en décembre 2023
Réponse de Guest Relation Management le 9 janv. 2024
Hi Regina,Thank you for choosing to stay at our hotel and for taking the time to share your feedback. We are delighted to hear that you had a good stay with us! Ensuring our guests' satisfaction is our top priority, and we are thrilled that we were able to meet your expectations. It is our pleasure to have you and we hope to see you again soon!
10/10 Excellent
Samuel R
Voyage en famille
6 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Samuel R
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 10 janv. 2024
Hello Samuel R,Thank you for your feedback! We're delighted to hear that you enjoyed our hotel's convenient location and received good service during your stay. We hope to have the pleasure of welcoming you back in the future.
10/10 Excellent
Christian
5 janv. 2024
Christian
Séjour de 1 nuit en janvier 2024
Réponse de Guest Relation Management le 26 janv. 2024
Hi Christian,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at our hotel. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.
8/10 Bien
Javier
Voyage en famille
5 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good for families
Javier
Séjour de 2 nuits en janvier 2024
Réponse de Manager le 10 janv. 2024
Hello Javier,Thank you for sharing your feedback with us. We are delighted to hear that you found our rooms clean, spacious, and our staff helpful and friendly during your stay. We appreciate your constructive comments regarding the parking spaces and the shower water pressure. We will share your observations with our team for review. We apologize for any inconvenience caused and appreciate your understanding.
10/10 Excellent
Pat
4 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pat
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 10 janv. 2024
Hello Pat,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our room comfortable and enjoyed a good night's sleep. We strive to provide a great value for our guests, ensuring a pleasant stay. Should you have any future inquiries, please don't hesitate to reach out to our team.
8/10 Bien
David
Voyage en famille
2 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
David
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 7 janv. 2024
Hello David,Thank you for choosing our hotel for your stay. We appreciate your positive rating and are glad you enjoyed your time with us. If you have any further feedback or suggestions, please feel free to reach out to us directly. We hope to have the opportunity to welcome you back in the future.
10/10 Excellent
Mario
2 janv. 2024
Mario
Séjour de 1 nuit en décembre 2023
Réponse de Guest Relation Management le 23 janv. 2024
Hi Mario,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at our hotel. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.
10/10 Excellent
Herminia
28 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Herminia
Séjour de 1 nuit en décembre 2023
Réponse de Guest Relation Management le 29 déc. 2023
Hi Herminia,Thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed our excellent location and that the hotel's complete remodeling and brand-new features contributed to a great stay. Providing a fresh and comfortable environment for our guests is a top priority, and we're delighted that our recent renovations met your expectations. We appreciate your feedback and look forward to the pleasure of welcoming you back for another excellent stay in the future.
10/10 Excellent
Sophia
24 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sophia
Séjour de 2 nuits en décembre 2023
Réponse de Guest Relation Management le 26 déc. 2023
Hi Sophia,Thank you so much for your perfect rating! We're thrilled to hear that you had an exceptional experience during your stay. Providing outstanding service and accommodations is our goal, and we're delighted that we met your expectations. We appreciate your choice to stay with us and look forward to welcoming you back for another excellent stay in the future.
8/10 Bien
Muhammet
Voyage en couple
17 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Muhammet
Séjour de 1 nuit en décembre 2023
Réponse de Guest Relation Management le 19 déc. 2023
Hi Muhammet,Thank you for taking the time to share your positive feedback about your recent stay with us! We're pleased to hear that you found our accommodation nice, and the rooms clean and spacious. Your feedback is valuable, and we will ensure to review our cleaning processes to minimize any lingering odors and enhance the overall guest experience. We value your input and hope to have the opportunity to serve you again in the future.
10/10 Excellent
Andric
15 déc. 2023
Andric
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 17 déc. 2023
Hello Andric,We are thrilled to hear that you had a wonderful experience during your stay! We strive to provide exceptional service to all our guests and we are delighted to know that we met your expectations. We hope to have the pleasure of welcoming you back again soon.
6/10 Satisfaisant
Anthony
13 déc. 2023
Anthony
Séjour de 1 nuit en décembre 2023
Réponse de Guest Relation Management le 2 janv. 2024
Hi Anthony,Thank you for taking the time to provide feedback on your stay with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Thank you again, and we hope to see you soon!
6/10 Satisfaisant
Clayton
10 déc. 2023
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Clayton
Séjour de 1 nuit en décembre 2023
Réponse de Guest Relation Management le 12 déc. 2023
Hi Clayton,Your comfort is important to us, and it's disappointing to hear about the issues with the curtains and the noisy heater. I will share your comments with our maintenance and housekeeping teams to address the concerns you raised. Ensuring a restful and comfortable stay for our guests is a top priority, and we'll take immediate steps to improve the situations you've highlighted. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.
2/10 Horrible
Masaaki, San Francisco
Voyage d’affaires
6 déc. 2023
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Masaaki
Séjour de 1 nuit en décembre 2023
Réponse de FRONT DESK le 6 déc. 2023
The Masaaki I appreciate your bringing this matter to our attention. However, service is available in the key drop area; you did not request it. You simply abandoned the key and departed. Additionally, we examined your room and found no issues. Therefore, in the future, please make an effort to improve and seek out a supervisor to discuss any issues.
6/10 Satisfaisant
Peihua
Voyage en famille
2 déc. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Peihua
Séjour de 1 nuit en décembre 2023
Réponse de Guest Relation Management le 5 déc. 2023
Hi Peihua,Thank you for your feedback regarding your recent stay at our hotel. We take this matter seriously, and we want to assure you that we are addressing the issue with our front desk team. Providing excellent customer service is a priority for us, and we will be conducting additional training to ensure a more positive and welcoming attitude from our staff. We appreciate your business and hope to have the pleasure of serving you again soon.
8/10 Bien
Adam
Voyage en famille
27 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Adam
Séjour de 1 nuit en octobre 2023
Réponse de Guest Relation Management le 28 nov. 2023
Hi Adam,Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you found our hotel nicely remodeled and appreciated the cleanliness and reasonable pricing. Creating a comfortable environment for our guests is important to us, and we're pleased that we met your expectations. We appreciate your patronage and look forward to the opportunity to welcome you back on your next visit.
8/10 Bien
Karthik
Voyage en famille, Voyage en groupe
26 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Karthik
Séjour de 2 nuits en novembre 2023
Réponse de Manager le 29 nov. 2023
Hello Karthik,Thank you for choosing our hotel for your stay. We appreciate your feedback and apologize for any inconvenience you experienced with the smart TV. We will ensure that our maintenance team addresses this issue promptly. We are glad to hear that overall you had a perfect stay with us and hope to welcome you back soon for an even better experience.
8/10 Bien
Jade
25 nov. 2023
Jade
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 16 déc. 2023
Hello Jade,Thank you for choosing our hotel for your recent stay. We appreciate your rating and we're delighted to hear that you had a positive experience with us. Please feel free to reach out to us directly if you have any specific feedback to share. We value your input and look forward to welcoming you back in the future.
2/10 Horrible
Erandy
20 nov. 2023
Erandy
Séjour de 1 nuit en novembre 2023
Réponse de Guest Relation Management le 12 déc. 2023
Hi Erandy,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.