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Avis sur Seacastles Apartments

3 out of 5
Seacastles Apartments
Rose Hall Road, Rose Hall, Montego Bay, Saint James

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 14 avis sur 36." "
Note des voyageurs de 8 (Bien), d’après 11 avis sur 36." "
Note des voyageurs de 6 (Satisfaisant), d’après 5 avis sur 36." "
Note des voyageurs de 4 (Médiocre), d’après 0 avis sur 36." "
Note des voyageurs de 2 (Horrible), d’après 6 avis sur 36." "

8,4/10

Propreté

8,2/10

Personnel et service

7,0/10

Équipements

7,2/10

Infrastructures et conditions de l’hébergement

7,2/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Julie

Voyage en couple
Les points faibles : Équipements
The property at Sea Castles is absolutely beautiful, however our apartment was VERY basic… with minimum conveniences. One old crusty frying pan, two bent forks. NO cleaning supplies and no house keeping. The air conditioning worked well, a good thing. The place was not clean… food crumbs between the stove and sink brought thousands of ants… no bug spray in sight. The pool was huge and clean. The beach bathing area was okay. The restaurant in the premises was good. There is a convenience store on the property. We had no personal contact with the owner, just generic emails with general instructions to check in and out. At one time, Sea Castles was magnificent, but it is in dire need of updating. You get what you pay for!
Séjour de 6 nuits en avril 2024

10/10 Excellent

jonel, brooklyn

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were very friendly
Séjour de 7 nuits en février 2024
Réponse de Khadija le 23 févr. 2024
Hello Jonel, it was a pleasure hosting you here at Sea Castle! It warms our heart to hear you enjoyed how hospitable our staff is, I will definitely share your feedback with them. Thank you for trusting us to host you, hope to see you again soon.

10/10 Excellent

Aokusia

Voyage en couple
Les points forts : Propreté et personnel et service
From time of booking there was constant communication from the staff ensuring smooth arrival. Gladys was very nice, professional and knows her way around ☺️. The overall space of the apartments gives a real island vibe. It gave all inclusive without the extreme overpricing. The restaurant on the property was great!!! Get the BLT!!!!! Can’t wait to come back. Def will stay here again!
Séjour de 6 nuits en janvier 2024
Réponse de Khadija le 11 févr. 2024
Hello Terrel, we are happy you enjoyed your stay her, but especially honored that you choose to celebrate such special occasion at our property. We're thrilled to hear that you enjoyed your stay and that our staff, especially Gladys, made you feel welcome and well taken care of. Thank you for appreciating the island vibe of our apartments and we'll be sure to pass along your recommendation for the BLT! We can't wait to welcome you back for another wonderful stay. Until then, safe travels, and we look forward to hosting you again soon!

8/10 Bien

Nigel, Larchmont

Les points forts : Personnel et service
We had a good stay but it is an older property.
Séjour de 1 nuit en décembre 2023
Réponse de Khadijah le 11 févr. 2024
Nigel thank you for choosing to stay with us. Thank you for your feedback! We're glad to hear you had a good stay. Our property does have some age, but we strive to maintain its charm and comfort for all our guests. We appreciate your understanding and hope to welcome you back for another enjoyable stay in the future!

10/10 Excellent

Michelle

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 7 nuits en janvier 2024
Réponse de Khadija le 11 févr. 2024
Thank you for providing us with your feedback. It was a pleasure hosting you again Michelle and we happily look forward to your next visit.

8/10 Bien

SEAN

Séjour de 2 nuits en janvier 2024
Réponse de Khadija le 11 févr. 2024
Thank you for choosing to stay with us and for taking the time to leave a review. We're glad you had a positive experience overall. We hope to have the opportunity to welcome you back in the future for an even better stay.

8/10 Bien

Roger

Les points forts : Propreté
Les points faibles : Équipements
Séjour de 14 nuits en décembre 2023
Réponse de Khadija le 11 févr. 2024
Thank you for choosing to stay with us and for taking the time to leave a review. We're glad you had a positive experience overall. We hope to have the opportunity to welcome you back in the future for an even better stay.

8/10 Bien

Kedarnath, CRESTWOOD

Séjour de 10 nuits en décembre 2023
Réponse de Khadija le 15 déc. 2023
Thank you Kedarnath for taking the time to leave a review and for choosing to stay with us at Sea Castle. We appreciate your feedback and are glad to hear that you had a positive experience overall.

6/10 Satisfaisant

Hopeton

Voyage en couple
Les points forts : Propreté et personnel et service
The ac unit was not working properly. It finction as a fan without any cooling. Big negative for our 1 night stay
Séjour de 1 nuit en novembre 2023
Réponse de Khadija le 13 nov. 2023
Thank you for taking the time to share your feedback regarding your recent stay at Sea Castle. We genuinely appreciate your honesty, as it helps us identify areas for improvement and ensure a better experience for our guests. We want to assure you that your comments have been shared with our maintenance team, who are promptly addressing the AC unit issue to prevent any recurrence in the future. Once again, thank you for bringing this matter to our attention. We appreciate your patronage and hope to have the opportunity to welcome you back for a more enjoyable stay.

10/10 Excellent

Michelle

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely loved it
Séjour de 6 nuits en novembre 2023
Réponse de Khadija le 10 nov. 2023
Hello Michellle,Thank you so much for your positive feedback! We're thrilled to hear that you absolutely loved your stay. Your satisfaction is our utmost priority, and we're grateful for to have host you at Sea Castle. We looking forward to seeing you again.

8/10 Bien

Orland

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Affordable Beach Hotel
This was the perfect stay except there was no hot water and the safe did not work. I asked them to fix the hot water and that was done the same day. Also, the grounds were immaculate with long stretches of green grass and access to a public beach. The restaurant onsite was amazing called Queen G's.
Séjour de 3 nuits en octobre 2023
Réponse de Khadija le 27 oct. 2023
Hello Orland, thank you for your feedback. We're delighted to hear that we were able to promptly address the hot water issue, and that you enjoyed the beautiful grounds and the restaurant, Queen G's. We appreciate your stay and look forward to welcoming you back in the future.

2/10 Horrible

Lashawn

Voyage d’affaires
I book a stay I come often this time my room had no stove there it was like efficiency style when I booked for a room overlooking the water I was given a very small room next to the restaurant. My Wi-Fi in my room never connected n there was no staff available to assist. This is my first time having such a bad experience. The food from the restaurant is also NOT authentic Jamaican please stop advertising it as such. It’s all Americanized and don’t taste good.
Séjour de 2 nuits en octobre 2023
Réponse de Khadija le 17 oct. 2023
Lashawn, we are truly sorry to hear about your recent experience here at Sea Castles. We apologise for any inconvenience you encountered, including the room assignment and Wi-Fi issue. After reviewing your reservation it shows that you selected our Basic Single room, which as the name suggests is just a room, no kitchen or balcony, sorry for the misunderstanding.Our goal is to provide the best possible experience for our guests, and we appreciate your feedback. We'll be sure to address these concerns internally to improve our services.Regarding the restaurant, we appreciate your input, and we will review our menu to ensure a more authentic Jamaican dining experience in the future. We hope you'll give us another chance to exceed your expectations on your next visit.

10/10 Excellent

MARIA

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Place was clean and friendly staff.
Séjour de 4 nuits en août 2023
Réponse de Khadija le 30 août 2023
Hello Maria, t's great to hear that you had a positive experience with the staff's treatment at our facility. Staff interactions can significantly impact our overall impression of a place. Thank you for your feedback, we look forward to hosting you again.

2/10 Horrible

Marva

Séjour de 1 nuit en août 2023
Réponse de Khadija le 14 août 2023
Hello Marva, thank you for taking the time out to give us a rating of your stay. It is heartbreaking to hear that you did not enjoy your stay with us. We would love to hear more from you about your stay and ways we can improve for hopefully your next visit with us.

8/10 Bien

Alva

Séjour de 1 nuit en juillet 2023
Réponse de Khadija le 14 août 2023
Hello Alva, thank you for staying with us. We are delighted that you enjoyed your stay with us. Thank you for your feedback.

6/10 Satisfaisant

Jacqueline

Voyage en famille
I didn't like that the room that was reserved and insured was not available upon checking in. I was forced to take a more expensive room for more money or find somewhere else. Expedia was supposed to comp the extra night that was reserved but they didn't neither did management at the hotel who promised to called to update me.no cares only to collect money.
Séjour de 3 nuits en juillet 2023
Réponse de Khadija le 14 août 2023
Hello Jacqueline, thank you for choosing to stay with us at Sea Castles apartments. We are sadden that your stay here was not as pleasant as we hoped. We had hope our efforts to get you a room (and upgrade) would have help with the frustration of Expedia overbooking your room would have caused. We understand there is always room for improvement and as such we will discuss with our management team on ways to provide more options to options in these unexpected situations.Thank you again for choosing to stay at Sea Castle, and we hope we are given another chance to provided a better experience in the future.

10/10 Excellent

Simone

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great stay! Relaxing and quiet. Check in and out was done with ease! I would recommend !
Séjour de 2 nuits en juillet 2023
Réponse de Khadija le 18 juil. 2023
Simone thank you for your feedback! We appreciate that you enjoyed your apartment and your stay was great. We look forward to being your host again in the future.

8/10 Bien

Taliah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property and surroundings is beautiful. The meals are reasonable and readily available during normal dining hours Room was clean, fresh and well maintained. Staff are courteous and friendly
Séjour de 4 nuits en juillet 2023
Réponse de Khadija le 20 juil. 2023
Hey Taliah, thank you for your feedback! It really makes us happy to hear your stay was great. We will continue to make the necessary improvements to provide a comfortable place to stay and friendly staff to serve. hope to see you again.

10/10 Excellent

lorraine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great and safe place to stay away from home. I enjoyed my stay and the apartment villa.
Séjour de 4 nuits en juillet 2023
Réponse de Khadija le 11 juil. 2023
Hello Lorraine, it was our pleasure hosting you, you were a great sport! Thank you so much for taking the time to share your experience. We hope your next stay with us is even better. Keep safe!

2/10 Horrible

Lignauris

Voyage d’affaires
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Too small, no tv, no soap,
Séjour de 3 nuits en juin 2023
Réponse de Khadija le 11 juil. 2023
Hello Lignauris. We are sorry to hear that your experience was not as you expected. We will take your feedback into suggestion as we know there is always room for improvement. It is our hope that you will give us another chance to to host you in the future. Thank you for sharing your experience, stay safe.

10/10 Excellent

Rahel

Séjour de 14 nuits en mai 2023
Réponse de Khadija le 5 juil. 2023
Thank you Rahel for taking the time out to share your experience with us. We are grateful that you choose to stay with us, and delighted that your experiences was great. We look forward to being your host in the future.

8/10 Bien

Dan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A Nice, quiet property away from all the tourist noise and excitement. A very pleasant stay.
Séjour de 4 nuits en mai 2023
Réponse de Khadija le 23 mai 2023
Hello Dan, thank you for taking the time out to give us your feedback. We enjoyed hosting you and we are happy to hear you had a stay. Looking forward to hosting you in the future.

10/10 Excellent

Christopher, Petaluma

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was good; I happened to be located near the restaurant. The room had everything I needed, and the staff was able to bring me a fold-out, portable bed/cot. It also contained Wi-Fi, AC (mainly focused in the bedroom), hot/cold water, fridge, and a microwave. The staff was great. Shout-outs in particular to Annette and Gladis who worked with me on some requests that I had. Some of which were solid favors that really helped me out! Continued hugs to both of you! The restaurant was crucial and served good food, from a somewhat basic menu. There is nothing really close by, and if you rely on taxi's, will cost you about $20US one-way anywhere you go. Having food until around 900PM each night was critical! I particularly loved the goat curry and also the chicken curry. The hamburgers worked in a pinch too! The grounds were large, and there is a bar at the pool. A walk-down to the beach was fine, but don't forget to get a card so you can get through the gate. The pool was large as well, and there were some fold-out chairs to lay out in the sun, but they were a bit tired/old. My only real criticism of the complex was that some of the surrounding areas were run-down and dilapidated. The room that I was in, restaurant and pool itself were fine however. There are dozens of different owners for the complex. Your experience may vary. If you're lucky, see if you can get one owned by Gladis! She was responsive, so friendly and so very helpful during my stay.
Séjour de 3 nuits en février 2023
Réponse de Khadija le 4 mars 2023
Dear Christopher, thank you for taking the time to share the experience you had with us. We are glad you chose Gladys as your host during your stay at Sea Castles Apartments, and we hope to host you again.We appreciate your feedback and we will definitely keep them in mind when discussing where and how we may improve our guests' experiences. Thank you lots for staying with us and we look forward to hosting you in the future.Warmest Regards,Khadija

2/10 Horrible

Linda

Séjour de 3 nuits en janvier 2023
Réponse de Gladys le 7 mars 2023
Christopher it was our shared pleasure to host you and your Dad. You made wonderful guests while you were here. I trust that all is going well with you. Hope you will be back. Blessings always.

8/10 Bien

Dan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy access and quiet and safe property.
Réponse de Khadija le 28 févr. 2023
Dear Dan, thank you for taking the time to share your experience with us. We glad you chose Sea Castles Apartments, and we hope to host you again.

10/10 Excellent

Jean

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I arrived before the check in time they were very kind we were allowed to stay on the property until it was time I really appreciated that. The staff was very friendly from the security at the gate and everyone I came in contact with overall I had a good and peaceful stay.
Séjour de 1 nuit en juillet 2022
Réponse de Gladys le 5 août 2022
Jean it was our pleasure to have you share our space. We were happy to have you and trust that you will come again. Blessing.

8/10 Bien

Stephon

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Annette Gloria and Other staff members there to assist are great at thier jobs
Séjour de 5 nuits en juin 2022
Réponse de Gladys le 6 juil. 2022
Stephon it was our pleasure to host you here at SeaCastles. We trust that you enjoy your trip and your stay with us. Would love to have again.

8/10 Bien

TESSYMOL

Voyage en famille
Les points forts : Propreté et personnel et service
Beautiful grounds
Séjour de 2 nuits en juin 2022
Réponse de Gladys le 6 juil. 2022
Thanks so much for sharing your space. Hope you enjoy your time here. Please come again

6/10 Satisfaisant

Michael

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
On arrival, from the security guard to the restuarant personnel, made my family and I feel so welcome. The property is undergoing renovations and even with all that is going on, guests were well catered to
Séjour de 2 nuits en juin 2022
Réponse de Gladys le 6 juil. 2022
Micheal. It was our pleasure to host you here at SeaCastles. We hope that you enjoy your time here in Jamaica. We also look forward to hosting you again.

2/10 Horrible

marguerite

Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Shower head property needs work apartment needs work unsafe
Séjour de 6 nuits en mai 2022
Réponse de Gladys le 6 juil. 2022
We wish you that you had share with us the problem. We would have done everything in our power to make it right for you.

10/10 Excellent

Pearl

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place to stay
The guest house was nothing but excellent. Clean and private. Maximum security. The security guard at the gate records the license plates of all vehicles entering the property. Very clean pool and private natural beach. I loved it.
Séjour de 2 nuits en avril 2022
Réponse de Gladys le 2 mai 2022
Thanks a lot for your review Pearl. It was our pleasure to host you here at SeaCastles. We look forward to hosting you again. Blessings.

2/10 Horrible

Suaneshia

Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2022

10/10 Excellent

Beena

Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
The Host was the best I have encountered. Gladys went out of her way to make my stay there & in Jamaica as memorable as possible. I could not have asked for a better host. I watched her interact with other guests as well & she was always professional, accommodating, pleasant and smiling. In short, Gladys is a Super Host.
Séjour de 14 nuits en mars 2022
Réponse de Gladys le 26 avr. 2022
Thank you Beena. You were a great guest. I love having you here. Trust that you are enjoying your retirement. Looking forward of see you soon. Much Blessings.

10/10 Excellent

Lorena

Les points forts : Propreté et confort de la chambre
La anfitriona un 7. Me ayudo en todo,incluos mas,excelente disposición
Séjour de 4 nuits en décembre 2021
Réponse de G le 14 janv. 2022
It was a pleasure to have you share our home. You were a delight to host. Thanks again for everything. Blessings

6/10 Satisfaisant

Ouida

Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juillet 2021

10/10 Excellent

Shahidah

Voyage en famille
Les points forts : Propreté et confort de la chambre
Séjour de 6 nuits en août 2020