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Avis sur Mont-Tremblant - Étoile du matin | 1500-07

Mont-Tremblant - Étoile du matin | 1500-07
Mont-Tremblant, QC

Avis

6,8
Note des voyageurs de 10 (Excellent), d’après 2 avis sur 6." "
Note des voyageurs de 8 (Bien), d’après 0 avis sur 6." "
Note des voyageurs de 6 (Satisfaisant), d’après 2 avis sur 6." "
Note des voyageurs de 4 (Médiocre), d’après 2 avis sur 6." "
Note des voyageurs de 2 (Horrible), d’après 0 avis sur 6." "

6,4/10

Propreté

8,0/10

Personnel et service

8,0/10

Équipements

6,0/10

Infrastructures et conditions de l’hébergement

Avis

6/10 Satisfaisant

Daniel L.

Les points faibles : Propreté
Not what I was expecting
Site says check in at 4pm and we waited till 5pm. Basic staples not in room
Séjour de 3 nuits en février 2021
Réponse de VrboOwner le 20 mars 2021
We appreciate your feedback and apologize for the inconvenience. - Tremblant Sunstar

10/10 Excellent

SARA P.

Les points forts : Propreté
Vrai ski-in ski-out!
Super condo pour un séjour de ski à Trembant! A côté du remonte-pente! Spacieux et confo!
Séjour de 4 nuits en décembre 2020
Réponse de VrboOwner le 14 janv. 2021
Bonjour Sarah, Merci pour votre gentil commentaire ! Nous sommes heureux de vous entendre apprécier votre séjour à Tremblant ! Nous espérons avoir l'occasion de vous accueillir à l'avenir ! - Tremblant Sunstar

4/10 Médiocre

john e.

Great location .the rest is very poor.
The most accurate description in the advertisement for the room was “200’ from ski lift . One of the showers didnt wor, and when i enquired the woman on the other end of the phone said “ yeah i know i have that in my notes”. Now if she had that in her notes then why werent they advertising it as such . Also the “entertaiment ststem “ was both obsolete (20 year old RCA small screen tv “ that had such a complex array of remotes that it took 30 minutes of constant playing by the “service repair man” to figure out how to swich from hdmi 1 to hdmi 2. As for the “tvs in the bedrooms” ……didnt work. In fact more accurately one wasnt even set up but bundled on a makesfift night stand and plonked in th middle of the room . And even if it had been set up there were no remotes for it . When i called to complain i was told they would see if they could get the shower fixed. I didnt hear back so i called again and was told that no other units available to put me in so they would compensate me . I recieved no call back . I called a third time and they sent the tv repair man ( day 3) and said they would compensate me ……….still waiting on that. So in conclusion if you enjoy a box w no shower and the most entertaining part of the “entertainment system” is the puzzle to solve the hdmi conundrum , then this is for you.. ……p.s. if you are reading this …..im still waiting for my compensation ……..
Séjour de 4 nuits en février 2024
Réponse de VrboOwner le 6 mars 2024
John, We deeply appreciate you taking the time to share your thoughts on your recent stay at our Mont Tremblant accommodations. It is our utmost priority to be fully transparent in our listings, ensuring all guests can make well-informed decisions that align with their needs. Please know that we do indicate that this accommodation clearly indicates the availability of 1 full bathroom alongside two half baths in the condo, as well as the features pertaining to the accessibility of the televisions. We are delighted to hear that the ski-in, ski-out location significantly enhanced your vacation experience, and it was exactly this unique aspect that we hoped would become a highlight for our visitors. We believe that it is these distinctive features which contribute to an exceptional and memorable stay. That being said, we are eager to work more closely with you in the future. Your insights and personal experiences are invaluable and play a crucial role in helping us understand which details truly add value to a guest's stay. By learning from those elements that resonate most with our guests, we can continue to raise the bar for our accommodations.

4/10 Médiocre

Barbara M., Dalkeith, Ontario

We have had better stays at Le Soleil!
This unit is a small 3 bedroom unit facing the forest, with no windows facing the mountain. The kitchen is very basic with nothing extra and barely enough dishes for a family of 4. The dishwasher left dried food on the clean dishes so the dishes in the cupboard needed to be washed before using them. The beds were NOT comfortable. No smart TV's just a DVD player with no movies! The previous Le Soleil unit we stay in earlier this winter was beautiful and loaded with everything you could possibly need. This unit gave us the feeling of a well used Super 8.
Séjour de 5 nuits en mars 2021
Réponse de VrboOwner le 5 avr. 2021
Thank you, Barbara. We appreciate the feedback and apologize that we fell short in your expectations this stay.

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service et équipements
This property has an excellent location. Close to Skippon lifts and gondola. It is very quiet. It was very warm. Loved all the heated floors. Bathrooms were in good condition. Nice to have an outdoor hot tub (that you can access through warm underground parking) This property is quite worn. The TV over the fireplace is old, tiny and didn’t work. The roll blinds in the bedrooms were frustrating to work and need to be replaced. Some of the bedding is stained. The internet did not work when we arrived but it was fixed in the first few hours. The washing machine worked intermittently. The beds were not comfortable.
Séjour de 4 nuits en décembre 2019

10/10 Excellent

devon k.

Beautiful Property
We had a wonderful trip to Mont Tremblant. The home was just as described. We had trouble with our wifi and mainenance was out immediatly to resolve the issues. Ski in and ski out was by far the most amazing aspect of the home. Wish we had done more research on transportation to and from town once the casino closes for the week, but we figured out the taxi service quickly. Thank you for a wonderful stay. Can not wait to come back next year.
Séjour de 4 nuits en mars 2019
Réponse de VrboOwner le 30 mars 2020
Thank you for this great comment! It will be a pleasure to have you again Annie Sales manager