Avis
9,4
Exceptionnel
9,6/10
Propreté
9,6/10
Personnel et service
9,4/10
Équipements
9,4/10
Infrastructures et conditions de l’hébergement
9,2/10
Écoresponsabilité
Avis
29 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Severin Sea Lodge Team le 31 déc. 2023
Dear Yacob,Thank you for your feedback. We appreciate your perspective and will take your comments into consideration. We strive to continuously improve our services and hope to exceed your expectations in the future.
10/10 Excellent
arnold
Voyage en groupe
20 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
arnold
Séjour de 1 nuit en mai 2024
Réponse de Severin Sea Lodge le 21 mai 2024
Dear Arnold,We are thrilled to hear that you enjoyed your stay with us and that our beachfront location added to your experience.Creating a relaxing and enjoyable atmosphere for our guests is our top priority, and we’re delighted that we could provide you with a memorable stay. If there's anything specific you loved or any suggestions you have for us, we would love to hear more about it.We look forward to welcoming you back to our little slice of paradise soon!
10/10 Excellent
Robert
18 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Robert
Séjour de 3 nuits en mai 2024
Réponse de Front Office Manager le 20 mai 2024
Dear Robert,Thank you for your fantastic review! We're thrilled to hear that you had the best experience at Severin Sea Lodge. It's wonderful to know that Lawrence and Eric made such a positive impression, and that you enjoyed our breakfast buffet and the Bahari Dhow restaurant. Your kind words mean a lot to us, especially your comparison to other local hotels. We look forward to welcoming you back for another outstanding stay.Best regards,The Severin Sea Lodge Team
10/10 Excellent
Martin
10 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Martin
Séjour de 2 nuits en mai 2024
Réponse de Severin Sea Lodge le 11 mai 2024
Dear Martin,Thank you for taking the time to share your experience at Severin Sea Lodge. We are thrilled to hear that you enjoyed your stay and that our staff made you feel welcome and at home during your time with us.We strive to provide a welcoming and friendly environment for all our guests, and we are delighted that our staff exceeded your expectations in this regard. It's heartening to hear that you found our team to be kind, helpful, and down-to-earth, creating a memorable experience for you.We will be sure to pass along your kind words to our kitchen staff and hosts who made your stay exceptional. Your feedback is truly appreciated and serves as motivation for us to continue delivering outstanding service to all our guests.Once again, thank you for choosing to stay with us, and we look forward to welcoming you back for more great memories in the future.
10/10 Excellent
Shannon, Reno
23 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shannon
Séjour de 14 nuits en avril 2024
Réponse de Front Office Manager le 24 avr. 2024
Thank you, Shannon, for your wonderful review on Expedia! We're thrilled to hear that you appreciated our natural landscaping and the organic flow of our buildings. Our staff takes great pride in providing friendly and helpful service, and it's fantastic to know that you enjoyed our amazing food. We're delighted that you found our A/C to work great, ensuring a comfortable stay. Your feedback means a lot to us, and we look forward to welcoming you back to Severin Sea Lodge for another exceptional experience!
10/10 Excellent
Sharky
Voyage en couple
22 avr. 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Sharky
Séjour de 5 nuits en avril 2024
Réponse de Front Office Manager le 24 avr. 2024
Thank you, Sharky, for your positive review on Expedia! We're delighted to hear that you had a good experience overall. Your feedback is greatly appreciated, and we're glad you enjoyed your stay with us. Your satisfaction is our priority, and we look forward to welcoming you back to Severin Sea Lodge for another great stay in the future!
10/10 Excellent
Gordon, Delta
19 avr. 2024
Les points forts : Équipements
Gordon
Séjour de 2 nuits en avril 2024
Réponse de Front Office Manager le 19 avr. 2024
Dear Gordon,Thank you for choosing Severin Sea Lodge and for sharing your wonderful experience with us. We're thrilled to hear that you consider us the best place to stay in Mombasa. It's fantastic to know that you appreciate the rich history of our hotel, and that you found our service perfect, dining and bars amazing, pools clean, and property gorgeous. Your kind words mean a lot to us, and we look forward to welcoming you back for another exceptional stay in the future.Warm regards,The Severin Sea Lodge Team
10/10 Excellent
Andrew
16 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Andrew
Séjour de 5 nuits en avril 2024
Réponse de Front Office Manager le 18 avr. 2024
Thank you Andrew for rating us 5/5! Looking forward to hosting you again on your next trip.
8/10 Bien
Munish
11 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Munish
Séjour de 4 nuits en avril 2024
Réponse de Front Office Manager le 15 avr. 2024
Thank you Munish for choosing to stay with us and for your rating. We look forward to hosting you again in the near furture.
10/10 Excellent
Richard
Voyage en couple
9 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Richard
Séjour de 8 nuits en mars 2024
Réponse de Front Office Manager le 11 avr. 2024
Dear Richard,Thank you for choosing Severin Sea Lodge and for sharing your exceptional experience with us. We're thrilled to hear that you had a fantastic holiday and enjoyed our well-planned resort. It's wonderful to know that your room provided a quiet retreat, and that you appreciated the cleanliness and accessibility of our pools. We're glad you enjoyed the charm of our grounds and the encounters with local wildlife. Your feedback regarding plant labeling is noted for future improvements. We're delighted that you had a memorable Safari and city tour with our expedition department and that our tour guides exceeded your expectations. Your compliments for our dining experience and staff, especially Lecious, Eunice, and Ruth, are truly appreciated. It was our pleasure to serve you, and we look forward to welcoming you back for another delightful holiday experience.Warm regards,The Severin Sea Lodge Team
10/10 Excellent
Mildred
Voyage en groupe
7 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mildred
Séjour de 8 nuits en mars 2024
Réponse de Front Office Manager le 8 avr. 2024
Dear Mildred,Thank you for taking the time to share your feedback. We're thrilled to hear that you appreciated our staff and food. We apologize for any inconvenience caused by the cleanliness of the beachfront and the noise from neighboring establishments. We will address these concerns internally to ensure a more peaceful experience for our guests in the future. We hope to have the opportunity to welcome you back for a more serene stay.Best regards,The Severin Sea Lodge Team
8/10 Bien
shelina
6 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
shelina
Séjour de 1 nuit en avril 2024
Réponse de Front Office Manager le 8 avr. 2024
Dear Shelina,Thank you for sharing your experience with us. We're delighted to hear that you enjoyed our property, food choices, and found our staff to be friendly and pleasant. We hope to welcome you back soon for another enjoyable stay.Warm regards,The Severin Sea Lodge Team
10/10 Excellent
Richard
14 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Richard
Séjour de 8 nuits en mars 2024
Réponse de Front Office Manager le 19 mars 2024
Dear Richard,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed our beautiful beach and found our staff to be friendly and helpful. Your satisfaction is our priority, and we hope to welcome you back for another fantastic experience soon.Warm regards,The Severin Sea Lodge Team
10/10 Excellent
Jaime
8 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jaime
Séjour de 1 nuit en mars 2024
Réponse de Front Office Manager le 19 mars 2024
Dear Jaime,Thank you for your fantastic review! We're thrilled to hear that Severin Sea Lodge was everything you wanted and more. Your satisfaction means the world to us, and we look forward to hosting you again for another amazing stay in the future.Warm regards,The Severin Sea Lodge Team
10/10 Excellent
Rupina
7 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rupina
Séjour de 6 nuits en mars 2024
Réponse de Front Office Manager le 19 mars 2024
Dear Rupina,Thank you for your kind review! We're delighted to hear that you had a truly pleasant and relaxing stay at Severin Sea Lodge. Your satisfaction is our utmost priority, and we hope to have the pleasure of welcoming you back for another wonderful experience in the future.Warm regards,The Severin Sea Lodge Team
10/10 Excellent
james
Voyage en couple
1 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
james
Séjour de 1 nuit en février 2024
Réponse de Front Office Manager le 7 mars 2024
Thank you James for the stellar rating and we looking forward to hosting you again when in Mombasa.
10/10 Excellent
Lawrence
26 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lawrence
Séjour de 2 nuits en février 2024
Réponse de Front Office Manager le 28 févr. 2024
Dear Lawrence,Thank you for sharing your wonderful experience at Severin Sea Lodge. We're thrilled to hear that you enjoyed your stay with us, especially the amenities like our pools and the beautiful beach. We're delighted that you found our buffet breakfast excellent and appreciated the recommendation for the lobster at our Dhow restaurant. Your feedback is greatly appreciated, and we look forward to welcoming you back for another fantastic stay.Warm regards,The Severin Sea Lodge Team
10/10 Excellent
Loyd
22 févr. 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Loyd
Séjour de 5 nuits en février 2024
Réponse de Front Office Manager le 25 févr. 2024
Dear Loyd,Thank you for sharing your wonderful feedback! We're thrilled to hear that you loved the fresh fish and that your overall experience with us was great. We look forward to welcoming you back for another fantastic stay at Severin Sea Lodge.Best regards,The Severin Sea Lodge Team
10/10 Excellent
Sheri
20 févr. 2024
Sheri
Séjour de 5 nuits en février 2024
Réponse de Front Office Manager le 25 févr. 2024
Dear Sheri,Thank you so much for your glowing review! We're delighted to hear that you found Severin Sea Lodge to be a magical place with beautiful grounds and well-cared-for rooms. It's wonderful to know that our staff made such a positive impression on you with their sincere and friendly hospitality. We can't wait to welcome you back for another unforgettable stay with us. Your home away from home will be ready and waiting for your return!Warm regards,The Severin Sea Lodge Team
10/10 Excellent
Adam
Voyage en famille
13 févr. 2024
Les points forts : Propreté, personnel et service, confort de la chambre
Adam
Séjour de 4 nuits en février 2024
Réponse de Front Office Manager le 13 févr. 2024
Thanks Adam for rating us 10/10!
10/10 Excellent
Edward
11 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Edward
Séjour de 6 nuits en février 2024
Réponse de Front Office Manager le 13 févr. 2024
Thank you, Edward, for your perfect rating and valuable feedback; we'll strive to enhance the reliability of the in-room wifi for an even better experience next time.
10/10 Excellent
Callum
5 févr. 2024
Callum
Séjour de 4 nuits en janvier 2024
Réponse de Front Office Manager le 13 févr. 2024
Thanks alot Callum for the perfect 10/10 rating!
10/10 Excellent
Lamont
Voyage en couple
19 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lamont
Séjour de 7 nuits en décembre 2023
Réponse de Front Office Manager le 29 janv. 2024
Thank you Lamont for your rating.
10/10 Excellent
Dorcas
Voyage en groupe
18 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Serene yet fun.
Dorcas
Séjour de 2 nuits en décembre 2023
Réponse de Lawrence le 18 janv. 2024
Dear Dorcas,Thank you for choosing Severin Sea Lodge and sharing your experience with us. We sincerely apologize for any inconvenience regarding the unavailability of the bungalow you initially booked. We appreciate your understanding and are pleased to hear that our team's efforts, including our dedicated staff, contributed to a positive overall experience.We are thrilled that you found our upgraded rooms with partial ocean and pool views to your liking and that you enjoyed the serene atmosphere, beautiful oceanfront restaurant, and the live music during your stay. Your appreciation for our breakfast and dinner buffets is heartening. We have shared your compliments, especially about Dorcas, with the respective team members.We value your feedback and hope to welcome you back for an even more seamless and enjoyable stay in the future.Warm regards,Severin Sea Lodge Team
10/10 Excellent
Jona
Voyage en famille
10 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jona
Séjour de 5 nuits en décembre 2023
Réponse de Severin Sea Lodge Team le 13 janv. 2024
Dear Jona,Thank you for your rating! We hope to see you back soon.
10/10 Excellent
Varcity
Voyage en famille avec de jeunes enfants
8 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Varcity
Séjour de 3 nuits en décembre 2023
Réponse de Severin Sea Lodge Team le 9 janv. 2024
Dear Varcity,Thank you so much for your fantastic review! We're thrilled to hear that you and your family had a magical experience at our hotel. It's great to know that the pool, food, rooms, and service exceeded your expectations. We can't wait to welcome you back in 2024
10/10 Excellent
Patrick, Seabrook
Voyage en famille
4 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Patrick
Séjour de 3 nuits en décembre 2023
Réponse de Severin Sea Lodge Team le 11 janv. 2024
Dear Patrick,Thank you so much for your kind words and for recommending us. We're thrilled to hear that you had an awesome stay and enjoyed our rooms, food, pools, and beach. It means a lot to us. We hope to welcome you back soon!
8/10 Bien
Julie
30 déc. 2023
Julie
Séjour de 3 nuits en décembre 2023
Réponse de Front Office Manager le 7 janv. 2024
Dear Julie,Thank you for taking the time to rate Severin Sea Lodge on Hotels.com. We're pleased to see your 8 out of 10 score and would love to know more about your experience. Your feedback helps us continuously improve, and we hope to welcome you back for an even better stay in the future.Best regards,The Severin Sea Lodge Team
10/10 Excellent
Abdirahman F
29 déc. 2023
Abdirahman F
Séjour de 4 nuits en décembre 2023
Réponse de Front Office Manager le 29 janv. 2024
Thank you Abdirahman for your rating!
10/10 Excellent
Julie Ann
Voyage en couple
24 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Julie Ann
Séjour de 4 nuits en décembre 2023
Réponse de Severin Sea Lodge Team le 25 déc. 2023
Dear Julie Ann,Thank you for your kind words! We're thrilled to hear that you enjoyed our grounds and had a great experience with our staff. We appreciate your feedback and hope to welcome you back soon!
10/10 Excellent
Voyageur vérifié
22 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clean, lovely hotel right on Indian Ocean
Voyageur vérifié
Séjour de 1 nuit en décembre 2023
Réponse de Severin Sea Lodge Team le 25 déc. 2023
Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience . Your concerns in regards to drinking water will look into it pleasant and we look forward to seeing you again soon!
10/10 Excellent
Petar
20 déc. 2023
Petar
Séjour de 10 nuits en décembre 2023
Réponse de Severin Sea Lodge Team le 24 déc. 2023
Dear PetarThank you for your rating! We hope to see you back soon.
10/10 Excellent
Robert
18 déc. 2023
Robert
Séjour de 3 nuits en décembre 2023
Réponse de Severin Sea Lodge Team le 24 déc. 2023
Dear Robert,Thank you for your rating! We hope to see you back soon.
10/10 Excellent
Ola
Voyage en famille
16 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Et veldig bra sted
Ola
Séjour de 2 nuits en décembre 2023
Réponse de Severin Sea Lodge Team le 19 déc. 2023
Dear Ola,Thank you for your positive review! We appreciate your feedback and are glad to hear that you enjoyed our clean facilities, friendly staff, and delicious food. We apologize for the inconvenience with the room location and will take that into consideration for future stays.
10/10 Excellent
seth
14 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
seth
Séjour de 3 nuits en octobre 2023
Réponse de Severin Sea Lodge Team le 19 déc. 2023
Dear SethThank you for talking your time to rates us much appreciated and we look forward to welcome you in the near future
10/10 Excellent
Carl
3 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place for a quiet holidays
Carl
Séjour de 6 nuits en novembre 2023
Réponse de Severin Sea Lodge Team le 19 déc. 2023
Dear CarlThank you for your kind words, We're delighted to hear that you had an excellent experience at our hotel on Bamburi beach. We appreciate your advice for other guests and we're glad you enjoyed the warm weather and our friendly staff. We hope to welcome you back soon!
10/10 Excellent
Jasmail
19 nov. 2023
Jasmail
Séjour de 2 nuits en novembre 2023
Réponse de Severin Sea Lodge le 23 nov. 2023
Dear Jasmail,Thank you for having stayed with us and for taking time to share your review.We take guests' comments with a lot of concern so that we offer quality services to match or even exceed guests' expectations.We look forward to welcoming you back to Severin Sea Lodge in the near future.
10/10 Excellent
heather
Voyage en groupe
13 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
heather
Réponse de Severin Sea Lodge Team le 14 nov. 2023
Dear Heather!Thank you so much for your kind words. We're thrilled that you had a great experience with us. We're always here to go above and beyond for our amazing customers like you. We appreciate your support and hope to serve you again soon!
10/10 Excellent
heather
Voyage en groupe
13 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
heather
Séjour de 1 nuit en novembre 2023
Réponse de Severin Sea Lodge Team le 14 nov. 2023
Dear HeatherThank you so much for your kind words and positive feedback. We're thrilled to hear that you enjoyed our delicious food, clean environment, and great value. Your satisfaction means the world to us. We look forward to serving you again soon!
8/10 Bien
DESTINY
8 nov. 2023
DESTINY
Séjour de 5 nuits en octobre 2023
Réponse de Severin Sea Lodge le 23 nov. 2023
Thank you for having stayed with us and for taking time to share your review.We take guests' comments with a lot of concern so that we offer quality services to match or even exceed guests' expectations.We look forward to welcoming you back to Severin Sea Lodge in the near future.
10/10 Excellent
Richard
Voyage en couple
3 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Richard
Séjour de 4 nuits en octobre 2023
Réponse de Severin Sea Lodge Team le 5 nov. 2023
Dear Ricahrd,Thank you so much for your kind words! We're thrilled to hear that you enjoyed the food, drinks, and overall vibe of our place. It means a lot to us. We hope to see you again soon!
8/10 Bien
Voyageur vérifié
Voyage d’affaires
31 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great service!
Voyageur vérifié
Séjour de 4 nuits en octobre 2023
Réponse de Severin Sea Lodge Team le 5 nov. 2023
Dear Sir/MadamThank you so much for your kind words! We're thrilled to hear that you enjoyed the food, d and overall vibe of our place. It means a lot to us. We hope to see you again soon!
8/10 Bien
Gerhard, Muenchen
29 oct. 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Gerhard
Séjour de 6 nuits en octobre 2023
Réponse de Severin Sea Lodge Team le 31 oct. 2023
Dear Gerhard,Thank you for your feedback. We appreciate your perspective. We strive to create an inclusive online community where diverse opinions are valued. If you have any suggestions on how we can improve, we'd love to hear from you.
10/10 Excellent
Romal
24 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Romal
Séjour de 4 nuits en octobre 2023
Réponse de Severin Sea Lodge Team le 26 oct. 2023
Dear Roma,Thank you so much for your kind words and wonderful review. We're thrilled to hear that you had a 5-star experience with our staff, service, hospitality, and beautiful property. We're glad you enjoyed the meals, swimming pool, and the bungalows. We appreciate your recommendation and hope to welcome you back soon!Best Regards
10/10 Excellent
Poul Winther
22 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fabulous couples retreat
Poul Winther
Séjour de 5 nuits en octobre 2023
Réponse de Severin Sea Lodge Team le 22 oct. 2023
Dear PoulThank you for sharing your wonderful review about our services much appreciated . We look forward to serving you in the near future.
8/10 Bien
Harry
22 oct. 2023
Les points forts : Propreté
Harry
Séjour de 2 nuits en octobre 2023
Réponse de Severin Sea Lodge Team le 26 oct. 2023
Dear HarryThank you for the 4 star rating . We look forward to welcome you back in the near future
10/10 Excellent
Darrell
17 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Darrell
Séjour de 1 nuit en octobre 2023
Réponse de Severin Sea Lodge Team le 22 oct. 2023
Dear Darell,Thank you for you taking your time to share your wonderful review and our services.
10/10 Excellent
Mason
Voyage en couple
12 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mason
Séjour de 8 nuits en septembre 2023
Réponse de Severin Sea Lodge Team le 15 oct. 2023
Dear Mason!Thank you so much for your kind words and for recommending us. We're thrilled to hear that you enjoyed your stay with us, especially the clean, spacious room and the great service. We hope to welcome you back soon for another fantastic experience!
10/10 Excellent
Marc
9 oct. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Marc
Séjour de 12 nuits en septembre 2023
Réponse de Severin Sea Lodge Team le 22 oct. 2023
Dear MarcThank you for your rating! We hope to see you back soon.
8/10 Bien
Pål Christian
5 oct. 2023
Pål Christian
Séjour de 10 nuits en septembre 2023
Réponse de Severin Sea Lodge le 8 oct. 2023
Dear Christian,Thank you for the rating we look forward to serving you in the future again