Extérieur

Avis sur Stoney Creek Hotel Quad Cities - Moline

2.5 out of 5

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 563 avis sur 1011." "
Note des voyageurs de 8 (Bien), d’après 203 avis sur 1011." "
Note des voyageurs de 6 (Satisfaisant), d’après 97 avis sur 1011." "
Note des voyageurs de 4 (Médiocre), d’après 78 avis sur 1011." "
Note des voyageurs de 2 (Horrible), d’après 70 avis sur 1011." "

8,6/10

Propreté

8,6/10

Personnel et service

8,2/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Sam

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very pleasant stay. Relaxing. Welcoming staff.
Séjour de 1 nuit en juillet 2023
Réponse de Tristen Werner, Supervisor le 23 juil. 2023
Dear Sam,Thank you so much for taking the time to share your feedback about your recent stay with us. We are thrilled to hear that you had a very pleasant and relaxing experience at our hotel. Our team takes great pride in providing exceptional service, and we are delighted to know that you found our staff welcoming. Creating a warm and friendly atmosphere for our guests is a top priority for us, and it's gratifying to hear that we succeeded in making you feel at home. We are dedicated to ensuring that each guest has a comfortable and enjoyable stay, and your positive comments serve as a great encouragement to all of us.If you have any specific suggestions or areas where you believe we excelled, please don't hesitate to let us know. Your feedback is invaluable to us as we continuously strive to improve our services and amenities. Once again, thank you for choosing our hotel for your stay. We sincerely hope to have the pleasure of welcoming you back for another wonderful experience.

10/10 Excellent

Corinne

Séjour de 1 nuit en mai 2023
Réponse de Front Desk Supervisor, Tristen W. le 7 juin 2023
Hello Corinne, Thank you for leaving an amazing review. We hope to welcome you again soon!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent hotel !!
Excellent sejour dans une suite. Super confort, deco, literie tres confortable, bon rapport qualité-prix, tout etait parfait !
Séjour de 1 nuit en août 2022
Réponse de Shawntel le 9 août 2022
Bonjour! Merci de rester! -Shawntel D., AGM

10/10 Excellent

Roland

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2022
Réponse de Shawntel le 9 août 2022
Hello Roland! Thank you for the nice rating. Hope to have you back. -Shawntel D., AGM

10/10 Excellent

Perla

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great
Séjour de 1 nuit en avril 2024

10/10 Excellent

Wendy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pool was super busy but not hotel fault. Cozy hotel
Séjour de 2 nuits en mai 2024

8/10 Bien

Tristan, Topeka

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall really good. Good breakfast. Reasonable price. Not sure if there are quiet hours but there were kids running rampant until about midnight. Not sure you can knock the hotel for terrible guests. But overall nice and good location.
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Karen

Les points forts : Propreté
The stay was average
Séjour de 1 nuit en mai 2024

2/10 Horrible

Andre T

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Kids running through the halls and the parents didn't attempt to stop them.
Séjour de 2 nuits en mai 2024

6/10 Satisfaisant

Michele

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Great looking hotel but poorly managed. Beautiful place that is going to be gross if someone doesn't start maintaining it. The jacuzzi water was lukewarm, it had a weird smell, and it had sand in the water. I've stayed there twice and both times, it's over booked and there's kids running around everywhere. Breakfast was out of everything and when I asked for bread, the employee was rude and said she's trying and she'll get to it when she can. Not prepared at all. When we checked in, the employee was rude and complained how about how much he hated expedia because of the VIP program. The bartender was also rude and uninterested in serving us. He was too busy chatting with the people at the bar. He seemed annoyed to help us. The chairs in the commons areas are hard and the cushion is gone so very uncomfortable. The water had fake lemons in it so that was weird, too.
Séjour de 1 nuit en mai 2024
Réponse de Abby le 24 mai 2024
Thank you for taking the time to outline your concerns, Michele. The comfort and satisfaction of our guests is our number one priority, and we assure that we will look into these issues to resolve them promptly. We hope to welcome you back again soon and exceed your expectations!

10/10 Excellent

Cheyenne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Abby le 24 mai 2024
Thank you for taking the time to leave us a glowing review, Cheyenne! We are happy to hear that you enjoyed your stay with us and look forward to welcoming you back again soon.

6/10 Satisfaisant

Dean

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 1 nuit en mai 2024
Réponse de Abby le 24 mai 2024
We are sorry to hear that your experience fell short, Dean. We hope to welcome you back again and exceed your expectations!

10/10 Excellent

Beth

Voyage en famille
Les points forts : Équipements
Helpfullness of the staff, excellent service at checkin
Séjour de 1 nuit en mai 2024
Réponse de Abby le 21 mai 2024
We're thrilled to hear that our staff was helpful and provided excellent service during your check-in. Thank you for acknowledging their efforts!

10/10 Excellent

Robin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful facilities. Location is convenient and within walking distance of the river, restaurants and attractions. Reserved a king bed and got 2 doubles, but was comfortable and worked for us. 3 people called off work that morning so no hot breakfast options, staff was trying his best to accommodate everyone.
Séjour de 1 nuit en mai 2024
Réponse de Abby le 21 mai 2024
Thank you for sharing your experience! We're glad you found our facilities beautiful and enjoyed our convenient location. Apologies for the mix-up with your room, but we're pleased to hear it still worked out for you. We appreciate your understanding regarding the breakfast situation and the efforts of our staff to make the best of it.

10/10 Excellent

Joyce

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Abby le 23 mai 2024
Thank you for taking the time to leave us a glowing rating, Joyce! We are happy to hear you enjoyed your stay and look forward to welcoming you back again soon.

4/10 Médiocre

James

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et équipements
Close to the Mark.
Séjour de 1 nuit en mai 2024
Réponse de Abby le 21 mai 2024
Thank you for your feedback. We'll strive to improve and meet your expectations next time.

10/10 Excellent

Stefani

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
For the price 5 stars!
Séjour de 1 nuit en mai 2024
Réponse de Abby le 19 mai 2024
Thank you for taking the time to leave us a glowing review, Stefani! We are happy to hear your enjoyed your stay and look forward to welcoming you back again soon.

10/10 Excellent

Reginaldo

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Definitely recommend
Séjour de 1 nuit en mai 2024
Réponse de Abby le 19 mai 2024
Thank you for taking the time to leave us a glowing review, Reginaldo! We are happy to hear you enjoyed your stay and look forward to welcoming you back again soon.

8/10 Bien

Kristen

Voyage en couple
Les points forts : Propreté et personnel et service
It was a nice area, convenient to get to places and nice property. Thermostat in room didn’t work.
Séjour de 1 nuit en mai 2024
Réponse de Abby le 17 mai 2024
Thank you for taking the time to leave us a review and share your concerns with the thermostat. We hope to welcome you back again soon and exceed your expectations!

10/10 Excellent

Ryan

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location, wonderful staff
Séjour de 1 nuit en mars 2024
Réponse de Abby le 17 mai 2024
Thank you for your wonderful review, Ryan! We are happy to hear you enjoyed your stay with us and look forward to welcoming you back again soon.

10/10 Excellent

Mary L

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a busy hotel the night we stayed but our room on the 4th floor was clean, quiet & comfortable. The location was great, right on the riverwalk, near the convention center & amongst a number of large hotels. After a full day of driving, we enjoyed a stroll, a drink & dinner nearby. The hotel also provides breakfast that is better than most. Lovely. I would gladly stay here again.
Séjour de 1 nuit en mai 2024
Réponse de Abby le 16 mai 2024
Thank you for sharing your great experience, Mary! We are so glad you enjoyed your stay with us and look forward to welcoming you back again soon.

10/10 Excellent

Pamela

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pet friendly, security.
Séjour de 1 nuit en mai 2024
Réponse de Abby le 15 mai 2024
Thank you for taking the time to leave us a glowing rating, Pamela! We are excited to hear you enjoyed your stay with us and look forward to welcoming you back again soon.

10/10 Excellent

Jean

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice property, in a great location and it was clean, with a great staff!
Séjour de 1 nuit en mai 2024
Réponse de Abby le 13 mai 2024
Thank you for your glowing review, Jean! We are happy to hear that you enjoyed your stay with us and look forward to seeing you again soon.

10/10 Excellent

Carol

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Have stayed at this property many times & always have a great experience here. Excellent place to stay!!
Séjour de 1 nuit en mai 2024
Réponse de Abby le 11 mai 2024
Thank you for your glowing review, Carol! We appreciate your time and hope to welcome you back again soon.

8/10 Bien

Jessica

Séjour de 2 nuits en avril 2024
Réponse de Abby le 11 mai 2024
Thank you for your glowing review, Jessica! We hope to welcome you back again soon.

10/10 Excellent

Amanda

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean and comfortable
Séjour de 1 nuit en mai 2024
Réponse de Abby le 6 mai 2024
Thank you for your review, Amanda! We are so happy to hear you enjoyed your stay with us and look forward to welcoming you back again soon.

10/10 Excellent

Rebecca

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
None
Séjour de 1 nuit en mai 2024
Réponse de Abby le 6 mai 2024
Thank you for taking the time to leave us a great rating, Rebecca! We are happy to hear that you enjoyed your stay with us and look forward to welcoming you back again soon.

8/10 Bien

Carla

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Attractive hotel; toilets and vanity too low.
Séjour de 1 nuit en mai 2024
Réponse de Abby le 5 mai 2024
Thank you for taking the time to provide us your feedback, Carla. We hope to welcome you back again soon and exceed your expectations.

10/10 Excellent

Leisa

Voyage en famille
We loved this hotel!
Séjour de 2 nuits en mai 2024
Réponse de Abby le 4 mai 2024
Thank you for taking the time to leave us a great review, Leisa! We are happy to hear you enjoyed your stay and look forward to welcoming you back again soon

6/10 Satisfaisant

Amy

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Abby le 5 mai 2024
We are sorry to hear about your poor experience, Amy. Please do not hesitate to reach out to a member of our staff to further discuss your stay. We hope you decide to give us another chance in the future!

4/10 Médiocre

Kurt

Voyage en famille avec de jeunes enfants
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The pool area was filthy
Séjour de 1 nuit en avril 2024
Réponse de Abby le 3 mai 2024
We are very sorry for your poor experience, Kurt, and will promptly tend to the issues you shared in your review. We hope to welcome you back again soon and exceed your expectations!

10/10 Excellent

jonathan

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was good
Séjour de 1 nuit en avril 2024
Réponse de Abby le 1 mai 2024
Thank you for taking the time to leave us a perfect rating, Jonathan. We are so happy you enjoyed your stay and look forward to welcoming you back again soon!

8/10 Bien

Michael

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Liked the overall rustic atmosphere. Room was very nice size. Staff was friendly and helpful. We had a nice stay considering that the hotel was fully booked.
Séjour de 2 nuits en avril 2024
Réponse de Abby le 29 avr. 2024
Thank you for taking the time to share your feedback, Michael! We are happy to hear that you enjoyed your stay and look forward to welcoming you back again soon.

10/10 Excellent

Otis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was cool!!
Séjour de 2 nuits en avril 2024
Réponse de Abby le 25 avr. 2024
We're absolutely thrilled to hear that you had such a fantastic experience with us. It's always wonderful to know that our efforts to provide top-notch service are appreciated by our guests. Your feedback means the world to us, and we can't wait to have the pleasure of welcoming you back for another amazing stay!

2/10 Horrible

Tracy

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté
I couldn’t check into the hotel until after 3 o’clock and then check out was by 11 so I didn’t get 24 hours in this hotel that I paid $250 a night for I was right outside the pool with children and had a bunch of grown men waving at my daughters through the windows and then The noise in the room was absolutely ridiculous. We were outside the pool so everybody was there till midnight and then after that, they were running around the halls throwing balls on the walls smoke alarm went off at 11:30.so now everybody in my room is awake then you could hear someone vacuuming at 3 AM. This was the most horrible experience I’ve ever had in a hotel in my life for $250. I think I need a refund.
Séjour de 1 nuit en avril 2024
Réponse de Abby le 25 avr. 2024
I'm truly sorry to hear about your disappointing experience at our hotel. It's disheartening to learn that your stay did not meet your expectations, especially regarding noise disturbances and inappropriate behavior near the pool area.We take guest feedback very seriously, and I assure you that your concerns will be addressed with our management team immediately. Your comfort and satisfaction are our top priorities, and we deeply regret any inconvenience caused during your stay.Please accept our sincerest apologies, and we would like to extend an invitation to reach out to our customer service team directly to discuss your concerns further and explore possible solutions, including a refund for the inconvenience you experienced. Your feedback is invaluable to us as we strive to improve our services and ensure that all our guests have a pleasant stay.Thank you for bringing these issues to our attention, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.

6/10 Satisfaisant

Carolyn, Moline

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
They were really busy, which is a good thing. Unfortunately, that meant when my room was not necessarily up to their standards (damaged locks, fire alarm issues, etc), there were no other options. The staff was very friendly and helpful as much as they were able to be and discounted the room for the trouble. Lots of children making noise late into evening so it’s definitely a family-friendly hotel :-)
Séjour de 1 nuit en avril 2024
Réponse de Abby le 22 avr. 2024
Thank you for taking the time to share your feedback, Carolyn. We are terribly sorry for the issues you encountered during your stay and hope to welcome back again soon to exceed your expectations!

10/10 Excellent

Alicia

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Abby le 11 mai 2024
Thank you for your glowing review, Alicia! We hope to welcome you back again soon.

2/10 Horrible

Brent

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff failed to address an issue with some very loud guests and their extended friends who were either staying in other rooms or exciting and re-entering the room adjacent to ours on the 3rd floor constantly between 10pm and 3.50am. The 'Moose Room.'. These guests went outside at around 3am and had a very loud argument that I am certain other guests were woken up by.
Séjour de 1 nuit en avril 2024
Réponse de Abby le 22 avr. 2024
We are very sorry for your poor experience, Brent. We strive to present each guest with a comfortable, relaxing stay, and it is clear that we fell short in this case. As we continue making improvements to our hotel, we hope you will give us another chance to exceed your expectations.

10/10 Excellent

Amy

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Awesome!
Séjour de 1 nuit en avril 2024
Réponse de Abby le 22 avr. 2024
Thank you for taking the time to leave us a perfect rating, Amy! We hope to welcome you back again soon.

10/10 Excellent

marilyn, Marion

Séjour de 1 nuit en avril 2024
Réponse de Abby le 11 mai 2024
Thank you for taking the time to leave us a great review, Marilyn! We hope to welcome you back again soon.

10/10 Excellent

Dan

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel was nice and clean. Staff were very friendly. Nice walk to Vibrant Arena.
Séjour de 1 nuit en avril 2024
Réponse de Abby le 17 avr. 2024
Thank you for taking the time to leave us a great review, Dan! We are happy to hear you enjoyed your stay and look forward to welcoming you back again soon.

10/10 Excellent

James

Les points forts : Propreté et personnel et service
Great location for event at the arena. Would recommend.
Séjour de 1 nuit en avril 2024
Réponse de Abby le 17 avr. 2024
Thank you for taking the time to leave us a great review, James! We are happy to hear you enjoyed your stay and look forward to welcoming you back again soon.

10/10 Excellent

Trudy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We attended a concert at Vibrant arena, so we loved the proximity to that venue.
Séjour de 1 nuit en avril 2024
Réponse de Abby le 17 avr. 2024
Thank you for taking the time to leave us a review, Trudy! We are happy to hear you enjoyed your stay and look forward to welcoming you back again soon.

10/10 Excellent

Donna

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location - easy walk to arena
Séjour de 2 nuits en avril 2024
Réponse de Abby le 15 avr. 2024
Thank you for taking the time to leave us a great review, Donna! We are happy to hear that you enjoyed your stay and look forward to welcoming you back again soon.

10/10 Excellent

ERNIE

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Fantastic place would love to stay again!
Séjour de 1 nuit en avril 2024
Réponse de Abby le 15 avr. 2024
Thank you for taking the time to leave us a great review, Ernie! We are so happy to hear you enjoyed your stay and look forward to welcoming you back again soon.

8/10 Bien

Sulejman

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Abby le 17 avr. 2024
Thank you for taking the time to leave us a rating, Sulejman. We are happy to hear you enjoyed your stay and hope to exceed your expectations during your next trip!

10/10 Excellent

Alan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy and convenient check in. Rooms are spacious and clean.
Séjour de 1 nuit en avril 2024
Réponse de Abby le 15 avr. 2024
Thank you for taking the time to leave us a great review, Alan! We are so excited to hear you enjoyed your stay and look forward to welcoming you back again soon.

2/10 Horrible

Mary Ellen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Liked being close to venue!👍❤️
Séjour de 1 nuit en avril 2024
Réponse de Abby le 15 avr. 2024
We are so happy to hear that you enjoyed our close proximity to the venue, Mary. We hope to welcome you back again soon and exceed your expectations.

2/10 Horrible

Michelle

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
I didnt like management!
Séjour de 1 nuit en avril 2024
Réponse de Abby le 15 avr. 2024
We are very sorry to hear about your poor experience, Michelle. Please feel free to reach out to us at the property to further discuss your stay.

8/10 Bien

Ladaetra

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was nice and clean
Séjour de 2 nuits en avril 2024
Réponse de Abby le 15 avr. 2024
Thank you for taking the time to leave us a review, Ladaetra! We hope to exceed your expectations in the future.