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Avis sur Best Western Airport Inn

2.5 out of 5
Best Western Airport Inn
2550 52nd Avenue, Moline, IL

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 431 avis sur 922." "
Note des voyageurs de 8 (Bien), d’après 308 avis sur 922." "
Note des voyageurs de 6 (Satisfaisant), d’après 106 avis sur 922." "
Note des voyageurs de 4 (Médiocre), d’après 39 avis sur 922." "
Note des voyageurs de 2 (Horrible), d’après 38 avis sur 922." "

8,8/10

Propreté

8,8/10

Personnel et service

8,0/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

8/10 Bien

Johanne

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Quartier un peu industriel.
Séjour de 1 nuit en août 2022
Réponse de GM le 23 août 2022
We appreciate your feedback and thank you for staying with us.

10/10 Excellent

Mary

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Convenient for us.
Séjour de 1 nuit en mai 2024

8/10 Bien

William G

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property is very clean and the owners are doing a lot of remodeling. The area has a lot to be desired. I stopped at a 711 less than a mile away and was happy I’m armed. As a retired Police Officer I wouldn’t want my wife or daughters staying in this area. It’s not the hotels location. I think this town has issues.
Séjour de 1 nuit en mai 2024
Réponse de G. le 4 mai 2024
We are glad that you enjoyed your stay. Thank you for staying with us.

4/10 Médiocre

Deborah

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Did not have adequate towels available for shower in morning. Requested more towels night before and they said that they might have some in morning. NOt acceptable. First room they assigned to us had a foul odor so requested another room. Carpet on stairs and stairway was stained. Entire place smelt musty with ozone machine going in hallways. Elevator was not working. Guy at front desk was trying but obviously running the place by himself.
Séjour de 2 nuits en avril 2024
Réponse de GM le 28 avr. 2024
We apologize for any inconvenience that caused with your stay. We'll take your valuable feedback internally. Thank you for staying with us.

10/10 Excellent

Linda

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was in a convenient location to my meeting.
Séjour de 1 nuit en avril 2024
Réponse de GM le 28 avr. 2024
Thank you for completing the survey and staying with us.

6/10 Satisfaisant

Brandy

Voyage en groupe
Les points faibles : Personnel et service
We didn’t really like much about the property unfortunately. The front desk guy was not friendly. Did not make us feel welcome. Then there was a group of 30 checking in and they were all over parking lot being loud and obnoxious. Nothing was said to them.
Séjour de 1 nuit en avril 2024
Réponse de GM le 28 avr. 2024
We apologize for any inconvenience. There was a group of family and friends who were coming in town for concert. Since, they were outside waiting for check-in. They did not disturb anyone inside the property. The front desk employee had many check-ins within that hour. We value your feedback and we will improve our efforts.

10/10 Excellent

Abdelaziz

Voyage d’affaires
Les points forts : Propreté et personnel et service
Its quite and nice but the only bad thing is the say 50 bucks deposit
Séjour de 1 nuit en avril 2024
Réponse de GM le 28 avr. 2024
We’re glad you enjoyed your stay. The incidental deposit is hotel policy.

8/10 Bien

john

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Once we got the TV figured out everything else was fine
Séjour de 1 nuit en avril 2024
Réponse de GM le 28 avr. 2024
We’re glad that you enjoyed your visit and we apologize for any inconvenience that may have caused due to TV.

6/10 Satisfaisant

Deb

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The place was quiet. They are doing construction work around there so should be nice when they are done.
Séjour de 1 nuit en avril 2024
Réponse de GM le 20 avr. 2024
We appreciate your feedback and thank you for staying with us.

4/10 Médiocre

Laura

Voyage en groupe
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
My reservation was not entered under the correct name. The picture of this hotel is deceptive...it is run down. Advertised as renovated---the hallway was. The outdoor side entrance did not lock and was open for anyone to enter. The room was clean and the bedding was good. The coffee was good, the breakfast average. The POOL was totally drained and NOT advertised that it was closed.
Séjour de 1 nuit en avril 2024
Réponse de GM le 20 avr. 2024
We are sorry that we didn’t meet your expectations. The pool is currently under maintenance to comply with new requirements. The pool is also listed as being out of order on best western website. Thank you for staying with us.

6/10 Satisfaisant

Michael

Les points forts : Personnel et service
Séjour de 1 nuit en mars 2024
Réponse de GM le 28 avr. 2024
Thank you for sharing your experience.

2/10 Horrible

Sandy

Séjour de 1 nuit en avril 2024
Réponse de GM le 10 mai 2024
We apologize if we did not meet your expectations. Thank you for staying with us.

10/10 Excellent

Abby, Wisconsin Rapids

Séjour de 1 nuit en mars 2024
Réponse de GM le 20 avr. 2024
Thank you for sharing your feedback.

10/10 Excellent

Erica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel is clean and quiet. Hiren, the general manager, completed the check-in process with me. He was conscientious and friendly. I’ve had positive experiences every time I’ve stayed at this location.
Séjour de 1 nuit en avril 2024
Réponse de GM le 20 avr. 2024
Thank you for staying with us.

10/10 Excellent

Erica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I have stayed at this location multiple times and have had great experiences. It’s very clean and quiet, and seems safe.
Séjour de 1 nuit en avril 2024
Réponse de GM le 20 avr. 2024
Thank you for staying with us

10/10 Excellent

Lori

Séjour de 1 nuit en avril 2024
Réponse de GM le 28 avr. 2024
Thank you for completing survey.

6/10 Satisfaisant

Alexa

Voyage en famille, Voyage en groupe
Les points faibles : Infrastructures et conditions de l’hébergement
I didn’t like that we only had 1 working light in the main room and the maintenance guy was off til the following week. Otherwise everything else was okay.
Séjour de 1 nuit en mars 2024
Réponse de GM le 7 avr. 2024
We're apologize for any inconvenience, the light was working find only the bulb was loose. Thank you for staying with us.

6/10 Satisfaisant

Gina

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The property was under some renovations, but room was very outdated and lacking updated showers and amenities like soaps and shampoos. Some of the towels were thin and see through. The parking lot had severe potholes that you had to maneuver around and enter door only one side worked.
Séjour de 3 nuits en mars 2024
Réponse de GM le 25 mars 2024
We apologize for any inconvenience, we’re working on updating property. All the amenities are available. We thank you for your feedback.

4/10 Médiocre

HAYWARD

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Upon check in , desk did not recognize Expedia check in, was charged twice. We were too tired to fight about it, and thought it would be easily rectified. It has been a problem so far. The room smelled heavily of mold and very musty. We were not concerned about the amenities being unavailable, as it was a place to just sleep. We had family in the ICU at nearby hospital. I would drive a little further down the road.....
Séjour de 1 nuit en mars 2024
Réponse de GM le 31 mars 2024
We apologize for any inconvenience, we did look into your stay details. Everything was charged properly based on your booking date and method of payment. Thank you for staying with us.

4/10 Médiocre

Keith, Mesa

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Room was dirty.. hair in the shower ..will not stay here again
Séjour de 1 nuit en mars 2024
Réponse de GM le 24 mars 2024
We apologize for any inconvenience thank you for staying with us.

10/10 Excellent

Wesley

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
Great staff. Could us a little better cleaning. Breakfast was good.
Séjour de 1 nuit en mars 2024
Réponse de GM le 23 mars 2024
Thank you for sharing your experience and we’ll train our staff to be more careful in cleaning.

8/10 Bien

Brian

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had a very comfortable stay
Séjour de 1 nuit en mars 2024
Réponse de GM le 23 mars 2024
Thank you for sharing your feedback.

8/10 Bien

Patricia

Voyage en famille
Nothing fancy but was clean and good one night stay while in QC.
Séjour de 1 nuit en mars 2024
Réponse de GM le 21 mars 2024
Thank you for sharing feedback.

4/10 Médiocre

Kim

Les points faibles : Propreté et personnel et service
Séjour de 3 nuits en mars 2024
Réponse de GM le 21 mars 2024
Thank you for sharing your feedback.

2/10 Horrible

Kimberly, Walclott

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements
I paid in advance and also had to put a $50 deposit. They gave keys to someone else's room! Then another room was given and it was unclean. We left less than thirty minutes entering the facility. Neither the deposit or cost of the room was refunded.
Séjour de 1 nuit en mars 2024
Réponse de GM le 21 mars 2024
We apologize for any inconvenience.

4/10 Médiocre

Kim

Voyage en famille
The man at front desk was very rude to us. We was there with family. We had like 5 rooms. The stuff was not friendly. The have a pool they did not keep trowels at pool the day they put out hand towel. I put trash out side my door to be pick up. It was there like two days. I checked out and it was still there.
Séjour de 1 nuit en mars 2024
Réponse de GM le 15 mars 2024
We apologize for any inconvenience

2/10 Horrible

Amir

Séjour de 1 nuit en février 2024
Réponse de GM le 21 mars 2024
Thank you for sharing your feedback.

10/10 Excellent

Kim

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice clean comfortable stay
Séjour de 1 nuit en février 2024
Réponse de GM le 5 mars 2024
Thank you for sharing your experience.

10/10 Excellent

Amy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was very helpful and nice. They took time to answer my questions and have great customer serice skills.
Séjour de 1 nuit en février 2024
Réponse de GM le 23 févr. 2024
I’m glad that your questions were answered. We appreciate your feedback and thank you for staying with us.

10/10 Excellent

Harry

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great, clean room. Excellent breakfast. Reasonably priced.
Séjour de 4 nuits en février 2024
Réponse de GM le 23 févr. 2024
Thank you for sharing your experience. We look forward to seeing you again.

10/10 Excellent

ERDEM, Miami

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
conveniently close to the airport
Séjour de 1 nuit en janvier 2024
Réponse de GM le 23 févr. 2024
Thank you for completing survey and staying with us.

10/10 Excellent

Julie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was clean. Continental breakfast was typical. Staff member was friendly. Stayed only one night.
Séjour de 1 nuit en février 2024
Réponse de GM le 19 févr. 2024
We are glad that you had great stay. We appreciate you completing the survey. Thank you for staying with us.

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Does Not Meet Expectations
No Internet and They spend more time on the phone than taking care of what need to be done. For the 4 days that I was there the front entrance door was not working
Séjour de 3 nuits en février 2024
Réponse de GM le 19 févr. 2024
We apologize that you couldn’t connect to the internet. Our front desk couldn’t have done much with your equipment (laptop) when security settings are applied. Our staff did verified with Wi-Fi management services and they requested that you unlock your settings to be able to connect with the internet. We also made sure that with WiFi management services company and verified that all equipment for guest network was up and running without any faults and everything was online.

10/10 Excellent

ed

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everyone we spoke with. was theere to help and staff would ask if we needed anything Ed washington il
Séjour de 2 nuits en février 2024
Réponse de GM le 19 févr. 2024
We’re glad that my staff took care of you during your stay.

8/10 Bien

Teresa

Voyage en famille
Over all was a decent stay the first room they put us in was dirty but they switched us rooms right away . Kids went swimming it was decent .
Séjour de 2 nuits en février 2024
Réponse de GM le 19 févr. 2024
We apologize for any inconvenience this caused you. There could have been miscommunication between house keeping and front desk on update of clean rooms. We’re glad that we were able to assist you immediately.

10/10 Excellent

Patricia

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en février 2024
Réponse de GM le 15 févr. 2024
We appreciate your feedback and thank you for staying with us.

6/10 Satisfaisant

Laurie

Voyage d’affaires
Les points faibles : Personnel et service et équipements
The manager was very rude when I pushed the help bell several times, not hearing it untill he was closer after pushing it several times and when he came around the corner and rudely told me I only needed to press it once, how was I to know. Didn't want to give me a receipt when I asked. The wallpaper was peeling in our room and in hallway by the pool. The breakfast was a joke, eggs were cold, butter was frozen, pancake machine was broken. Went to McDonald's for a better breakfast. This is one place we will never stay at again
Séjour de 1 nuit en février 2024
Réponse de GM le 15 févr. 2024
We apologize for any inconvenience, we will take your feedback and look into improving. Thank you for staying with us.

8/10 Bien

Carol

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is not a fancy place, though the very reasonable price includes breakfast, and there is an indoor swimming pool and access to a computer. The bed was comfortable, and the staff courteous. It's the best value for the money in the Quad Cities, as far as I know.
Séjour de 1 nuit en février 2024
Réponse de GM le 15 févr. 2024
Thank you for sharing your thoughts.

10/10 Excellent

Carol

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de GM le 15 févr. 2024
Thank you for completing this survey.

10/10 Excellent

Ronald

Les points forts : Propreté et personnel et service
Very clean room
Séjour de 4 nuits en janvier 2024
Réponse de GM le 15 févr. 2024
Thank you for sharing your experience and staying with us.

2/10 Horrible

James

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Don’t have problems with property, but I asked about my refund because I didn’t get a room
Séjour de 1 nuit en janvier 2024
Réponse de GM le 3 févr. 2024
We apologize for any inconvenience but we’re bound with cancellation policy and we can’t process any refunds outside of cancellation policy. We’re not a 1 star property. We advise that you reach out to Expedia for any refunds.

8/10 Bien

Nicole

Voyage en famille avec de jeunes enfants
Les points forts : Propreté
Best Western hotels are independently owned, so you never know what you are going to get. Only half of the front door was working during our stay...not a great first impression. Our room was neat and clean but had a musty smell, probably because it was next to the pool room which had lots of dust bunnies and window condensation. Breakfast was a meager selection and even worse on the second day. Some room doors wrre left open so we saw construction and what appeared to be a long-term squatter based on the smell. There was also some sort of military unit staying and thumping around in gear; they were disappointed in breakfast too. If you only plan to sleep here, it's a good price. But if you have kids and need to be around for breakfast, naps, and the pool, then look elsewhere.
Séjour de 2 nuits en janvier 2024
Réponse de GM le 22 janv. 2024
Thank you for your feedback.

2/10 Horrible

Douglas

Séjour de 1 nuit en janvier 2024
Réponse de GM le 15 févr. 2024
We apologize for any inconvenience may have caused to your stay. We address any issues during stay. If would have known your concern we would have be glad to take care at the time. Thank you for staying with us.

6/10 Satisfaisant

Janell

Voyage d’affaires
My room was on second floor and there is no elevator. I’m not sure this is legal with the Disability Laws. I needed transportation to the airport (2 miles away). Blizzard conditions were happening and was told I’d have to walk to the bus terminal. Fortunately I was able to Lyft my way.
Séjour de 1 nuit en janvier 2024
Réponse de GM le 15 févr. 2024
We apologize for any inconveniences but we do not have any transportation services. Thank you for choosing us for your stay.

6/10 Satisfaisant

Diane

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Personnel et service et équipements
The front desk attendent also served as the chef and the cleaning staff. He came to fill the eggs warmer with his winter parka on. I question the cleanliness. The breakfast was disappointing. Very limited. Coffee watered down. Eggs rubbery. They were supposed to serve breakfast until 9:30. We went down at 9:20 and it was completely cleaned up. The hotel in general needs updating.
Séjour de 2 nuits en janvier 2024
Réponse de GM le 15 févr. 2024
We apologize for any inconvenience but but during your stay the weather was very cold outside and cold air entering building and our office is very close to front entrance would be the reason our staff wearing jacket or coat.

8/10 Bien

Andrea

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
As a diabetic, breakfast was not up to standard. The eggs were watery and had a gross texture. There was nothing else to really choose from for me to eat! Hotel was great until the morning of 1/10/24. I was woken up by knocking on doors at 415 in the morning.
Séjour de 2 nuits en janvier 2024
Réponse de GM le 15 févr. 2024
Thank you for sharing your thoughts. We apologize there could be some other guest looking for their room.

8/10 Bien

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de GM le 4 janv. 2024
Thank you for completing survey

6/10 Satisfaisant

henry

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Pool was dirty water was cloudy Room was dirty
Séjour de 1 nuit en décembre 2023
Réponse de GM le 4 janv. 2024
Thank you for staying

6/10 Satisfaisant

Jacob

Séjour de 2 nuits en décembre 2023
Réponse de GM le 4 janv. 2024
Thank you for staying

10/10 Excellent

Todd

Les points forts : Propreté, personnel et service, équipements
Rooms were clean. Dated, but clean.
Séjour de 1 nuit en décembre 2023
Réponse de GM le 4 janv. 2024
Thank you for completing survey