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Avis sur Sierra Motor Lodge

2 out of 5
Sierra Motor Lodge
15615 K St, Mojave, CA

Avis

7,0

Bien

Note des voyageurs de 10 (Excellent), d’après 8 avis sur 20." "
Note des voyageurs de 8 (Bien), d’après 5 avis sur 20." "
Note des voyageurs de 6 (Satisfaisant), d’après 1 avis sur 20." "
Note des voyageurs de 4 (Médiocre), d’après 1 avis sur 20." "
Note des voyageurs de 2 (Horrible), d’après 5 avis sur 20." "

7,6/10

Propreté

7,6/10

Personnel et service

6,4/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

6,6/10

Écoresponsabilité

Avis

10/10 Excellent

Melissa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I love how this place is decorated. Its clean and comfortable. The snack machines and coffee in the lobby is great. However(not the fault of the motels) somebody was having a very loud house party. Ive stayed here before and that dodnt happen tho
Séjour de 1 nuit en mai 2024
Réponse de Jenica G. Area Manager le 25 mai 2024
Hello , Melissa thank you for your review and we are glad your experience was excellent. We can't wait to have you come back. Safe Travels

2/10 Horrible

Pat

Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté, personnel et service, équipements
No service. Unable to getany help to check in. If wedidn.t havecellphone we wouldn:t be able to get in. Bad area/
Séjour de 1 nuit en mai 2024
Réponse de Jenica G. Area Manager le 12 mai 2024
Hello we apologize that your check in experience wasn't great. Thank you for your feedback we use all feedback as a way to improve the guest experience.

2/10 Horrible

Nack

Voyage en groupe
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
an abandoned house was right next to the window of the room, so I was anxious when I slept at night
Séjour de 1 nuit en avril 2024
Réponse de Jenica G. Area Manager le 27 avr. 2024
Hi Nack,We are sorry to hear that you were unable to sleep, due to being anxious. I can guarantee you that the property is safe and security is our top priority for any of our guests . Happy Travels

8/10 Bien

Stephanie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
.
Séjour de 2 nuits en avril 2024
Réponse de Jenica G. Area Manager le 27 avr. 2024
Thank you Stephanie for taking the time to share your experience. Happy Travels.

10/10 Excellent

Ting-Wei, Waterloo

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and quiet
Séjour de 1 nuit en décembre 2023
Réponse de AM Jenica G. le 2 févr. 2024
Thank You so much for staying with us.

6/10 Satisfaisant

Alice

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Bathroom and shower stalls are modern and clean, but it is a dorm style shared bathroom. Sink in the room. Free Keurig coffee at the lobby. Friendly staff.
Séjour de 1 nuit en décembre 2023
Réponse de Jenica G. Area Manager le 2 févr. 2024
Hi Alice,Thank you so much for taking the time to share your experience.

8/10 Bien

Edgar

Séjour de 1 nuit en décembre 2023
Réponse de Jenica Gold le 2 févr. 2024
Hi Edgar,Thank you for taking the time to leave a review. Hope to see you very soon.

10/10 Excellent

Wayne, BAKERSFIELD

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy, inexpensive, and nice.
Séjour de 1 nuit en novembre 2023
Réponse de Guest Services le 18 nov. 2023
Thank you for taking the time to review your stay with us! We are delighted to hear that you enjoyed the ease of the lodge and we hope that we see you again soon.

10/10 Excellent

Jorge

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We needed a place to stop to spend the night during our road trip and it was perfect.
Séjour de 1 nuit en octobre 2023
Réponse de Guest Services le 26 oct. 2023
Thank you for taking the time to review your stay with us. We are delighted to hear that you enjoyed your stay and we hope, should you pass through again, you will consider us in the future

2/10 Horrible

Hitoshi

Séjour de 1 nuit en octobre 2023
Réponse de Guest Services le 26 oct. 2023
Thank you for taking the time to review your stay with us. We are sorry to see that the stay was not all that we would have hoped it to be. We would happy to receive any feedback that you might have. Please feel free to reach out should you wish to share what we could have done differently to make your stay better.

10/10 Excellent

Olivia Isabella

Séjour de 1 nuit en septembre 2023
Réponse de Guest Services le 26 oct. 2023
Thank you for reviewing your stay with us. We are delighted to see that you enjoyed your stay and we hope that you consider us again in the future

8/10 Bien

Melissa

Séjour de 1 nuit en septembre 2023
Réponse de Guest Services le 8 oct. 2023
Thank you for taking the time to review your stay with us. We are delighted to hear that you enjoyed your stay. If you have any additional feedback feel free to reach out. Safe Travels

8/10 Bien

Rianne Paras

Séjour de 1 nuit en juillet 2023
Réponse de Lance le 9 août 2023
Dear Rianne, Thank you for your feedback and we are glad to hear you enjoyed your time here at our hotel. We hope to welcome you back again in the future.Warm Regards,Management TeamSierra Motor Lodge

2/10 Horrible

qiquan

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
After i provided them my card information for the deposit, my card has been fraud
Séjour de 1 nuit en juillet 2023
Réponse de Lance le 9 août 2023
Dear Qiquan,We apologize sincerely for the distress you experienced after providing your card information for the deposit. Your security is our priority, and we take this matter seriously.After a thorough investigation, we want to assure you that our systems are fully secure and encrypted to protect your information. We've also reviewed our processes to ensure all our guests security. Please reach out to us to resolve the issue with us.We're sorry for any inconvenience and value your feedback. We hope to regain your trust.Best regards,Management TeamSierra Motor Lodge

4/10 Médiocre

christy

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
It was supposed to be pay when you arrive. But they took the money from my card when I made the reservation. Hotel was under construction and no parking for a truck/trailer.
Séjour de 2 nuits en juin 2023
Réponse de Lance le 13 juil. 2023
Hello Christy, We are sorry you were disappointed in the collection of the deposit for your room stay but hope we can do better for you in the future. All of our major construction is complete now, there is truck/trailer parking available and we hope to welcome you back.

10/10 Excellent

BARBARA

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I liked that the rooms were nice and I was comfortable. The owner's family were very nice ans caring.
Séjour de 1 nuit en juin 2023
Réponse de Lance le 13 juil. 2023
Thank you for sharing your positive feedback about our hotel. We're delighted to hear that you liked the nice rooms and found them comfortable during your stay. It's wonderful to know that our owner's family provided you with excellent hospitality, being nice and caring. We strive to create a welcoming and comfortable environment for our guests, and your kind words mean a lot to us. We look forward to welcoming you back in the future.

10/10 Excellent

Ezra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en juin 2023
Réponse de Lance le 13 juil. 2023
Thank you for sharing your positive feedback about our hotel. We look forward to welcoming you back in the future.

10/10 Excellent

Bruce

Voyage d’affaires
Les points forts : Propreté et personnel et service
I was the only person i in the hotel for to days the rooms are the best in the surrounding area
Séjour de 3 nuits en juin 2023
Réponse de Lance le 9 juin 2023
Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay at our hotel and found our rooms to be the best in the surrounding area.We strive to provide exceptional service and a comfortable environment for all our guests, and it is rewarding to know that we were able to meet your expectations. Your positive comments encourage us to continue delivering the highest standard of accommodation and hospitality.We appreciate your patronage and look forward to welcoming you back on your future visits.Warm regards,Sierra Motor Lodge Management