We booked ahead on our trip. I read previous reviews and thought it would be ok for the one night on our way through. It was NOT ok.
The girl at check in was in a horrible mood. Check in was slow. The place was rundown, but it was like 2am and we had already paid for it. Figured it couldnât be too bad. With two kids in tow we walked down the run down hallway. The âlaundryâ room had been kicked in. Our door was stuck and we had to body slam our way in. Immediately upon opening the door it smelled like rotten lettuce. It was for one night, the kids were half asleep so we figured it would be fine. Smells you can get used to, right? I refused to even go in the bathroom the place was gross. The carpet was sticky and damp, filthy, needed to be replaced years ago. The room was humid, so everything was damp and musty. We pushed through and tried to make it work. All night you could hear someone upstairs banging and dragging things around. We laid out our clothes and packed everything as much as we could so we could leave as fast as possible. Checkout was quick. No point in complaining to front desk staff they didnât seem to care.
According to the flyer in the room breakfast was supposed to include toast, yogurt, biscuits and gravy, etc. However their breakfast had a few pieces of bread, a couple of yogurt cups, and boiled eggs. We left and went to Waffle House (where I felt more comfortable to brush my teeth).
I am completely disappointed in the Best Western brand.
