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Avis sur SureStay Plus by Best Western Mobile I-65

2.5 out of 5
SureStay Plus by Best Western Mobile I-65
180 W Interstate 65 Service Rd S, Mobile, AL

Avis

7,2

Bien

Note des voyageurs de 10 (Excellent), d’après 14 avis sur 37." "
Note des voyageurs de 8 (Bien), d’après 9 avis sur 37." "
Note des voyageurs de 6 (Satisfaisant), d’après 4 avis sur 37." "
Note des voyageurs de 4 (Médiocre), d’après 3 avis sur 37." "
Note des voyageurs de 2 (Horrible), d’après 7 avis sur 37." "

7,4/10

Propreté

8,2/10

Personnel et service

7,4/10

Équipements

7,0/10

Infrastructures et conditions de l’hébergement

7,4/10

Écoresponsabilité

Avis

10/10 Excellent

Phillip

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful staff
Séjour de 1 nuit en mai 2024

10/10 Excellent

Phillip

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful staff and room and price
Séjour de 1 nuit en mai 2024

10/10 Excellent

diego fernando

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente limpieza espacios comunes adecuado y desayuno bueno
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Michael

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
We were ready to check-out earlier than expected but the owners were very nice and addressed our concerns. So we stayed.
Séjour de 3 nuits en mai 2024

2/10 Horrible

Patricia

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
There was a huge cockroach crawling across the floor when I got out of the shower we checked out early and will never stay again
Séjour de 1 nuit en avril 2024

2/10 Horrible

Jaquetta

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Hotel wasn’t all that great… Didn’t have a working toilet the whole time! Had to go downstairs in lobby to use the restroom. Staff was very nice and pleasant and rooms fairly clean. There was no blanket just sheet so had to sleep low air on. The property is Pet friendly but doesn’t allow ESA pets only service dog if have medical condition so I had to take my ESA dog to doggy boarding which was the whole point I booked the hotel so should change wording to Service dogs only instead of pet friendly like dogs are allowed. For the price I spent on hotel and dog boarding will go with my first mind book Hilton instead. Was conveint location to everything tho so that was great!

8/10 Bien

Richie

Voyage d’affaires, Voyage en couple
Ight
Séjour de 2 nuits en avril 2024

8/10 Bien

Annise

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Room and breakfast was Ok but Charged my card for more than my receipt!!
Séjour de 1 nuit en avril 2024

10/10 Excellent

Shandaletta

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean and staff is very nice
Séjour de 1 nuit en mars 2024

4/10 Médiocre

Robert

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property seems to be recently renovated but definitely was not done at quality standard. The inside still feels very dated and old regardless of the putting lipstick on a pig presentation of the building. The breakfast was horrible and very limited options and also they ran out of breakfast on the second morning of the stay. The comforters on the bed had holes and plenty of stains in them as well very unclean. There is an old smell throughout the building that you can tell it’s antiquated. The pictures on the website is completely misrepresentation of what it actually is. DO NOT RECOMMEND
Séjour de 3 nuits en mars 2024

10/10 Excellent

Darla

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The only thing I didn't like was,my keys was cut off around 9am,but check out wasn't until 11am
Séjour de 2 nuits en février 2024

8/10 Bien

Darla

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was fine ,except first room,tv and phone didn't work.Problem was solved right away,changed my room. Everything was great with that one ,except,when I looked out the window,there was trash everywhere. Other than that,the stay was wonderful.Will stay again.
Séjour de 1 nuit en février 2024

8/10 Bien

eugene, Atlanta

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wow. I tried to stay at this property 2 years ago. It was a Disaster! Lol Now that Best Western has recondition this property, i am so pleased. The staff was so helpful and kind. Looking forward to my next visit to Mobile Alabama 🎊👌
Séjour de 4 nuits en février 2024

6/10 Satisfaisant

bryant

Les points forts : Personnel et service et confort de la chambre
Needs help.
The lady at the front desk when my wife and I checked in was great. However, the first room we were giving someone had been smoking weed in the room and it was absolutely terrible. My wife would not even stay in the room while I called downstairs. This was no reflection on the lady at the front desk. As soon as I told her, she gave us another room and checked out the other room for herself. The new room has a ac problem. It was either blowing heat or the AC until. It literally went from one to the other. It was my wife's birthday. So we tried to make the best of things after going for her birthday dinner. Also, a major safe issue is the back door that Never seems to be locked. Its been a few years since I've stayed here and they still have the same safe issues now as they did then. SMH.
Séjour de 1 nuit en février 2024

4/10 Médiocre

Antoine

Les points faibles : Personnel et service
Séjour de 2 nuits en février 2024

10/10 Excellent

Lakeshia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff during a busy season for the Mardi Gras clean and affordable
Séjour de 1 nuit en février 2024

8/10 Bien

Latisha

Séjour de 1 nuit en février 2024

8/10 Bien

Carole

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024

4/10 Médiocre

Keegan

Voyage en famille
Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
The shower went everywhere but on the person. The A/C didn't work properly. The mirror framing wasn't sealed properly.
Séjour de 1 nuit en février 2024

6/10 Satisfaisant

Scott

Voyage en famille
Les points forts : Confort de la chambre
Les points faibles : Personnel et service
The hotel room was good for the price per night. It was a comfortable stay. We were there for five nights and housekeeping never came. We had to get our own towels and they never took out trash or cleaned the room daily.
Séjour de 6 nuits en janvier 2024

2/10 Horrible

Karrie

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Scary
If I could give this hotel 0 stars I would. Don’t say here!! Very run down and dirty. RUN and RUN fast!
Séjour de 4 nuits en janvier 2024

8/10 Bien

Madia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Would Stay Again
Excellent location and price. Still under their opening, a few thing’s weren’t ready, but they were minor… i.e. Ice Machine.
Séjour de 2 nuits en février 2024

2/10 Horrible

James

Voyage d’affaires, Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The wifi did not work in either of the three rooms. There was no telephone at all in the room or no telephone that functioned in any rooms. I was moved three times and in the "best" room the bathroom light did not work. The breakfast had no coffee until I requested it. There was no butter, honey, or jelly for the toast. The staff were defensive. I will never stay at this chain again. I thought falsely that Best Western maintained quality standards.
Séjour de 1 nuit en février 2024

2/10 Horrible

Vianney

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Disgusting! This hotel is terrible, everything is very dirty, it smells very bad, the rooms, the beds smell like cigarettes and other things! It's not a place to go with the family. The Mr. at the reception was very friendly.
Séjour de 1 nuit en février 2024

10/10 Excellent

Jalia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023