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Avis sur Ayres Hotel & Spa Mission Viejo – Lake Forest

3.5 out of 5
Ayres Hotel & Spa Mission Viejo – Lake Forest
28951 Los Alisos Blvd, Mission Viejo, CA

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 657 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 201 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 69 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 41 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 33 avis sur 1001." "

9,2/10

Propreté

9,0/10

Personnel et service

8,8/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Martin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely a perfect hotel! Only thing that was odd was the ac/heater would not shut off in the room. Had to unplug it when it got to cold in the room.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Gary, LONG BEACH

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Loved it!
Séjour de 2 nuits en mai 2024

10/10 Excellent

Mohammed

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice hotel amazing
Séjour de 1 nuit en février 2024

10/10 Excellent

scot

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean. Reasonable
Séjour de 1 nuit en mai 2024

8/10 Bien

Makeda, Malden

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Overall a very nice stay. There is one restaurant in the hotel, but you have to drive to everything else.
Séjour de 3 nuits en mai 2024

10/10 Excellent

Shoshana

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Booked this place last minute for a family emergency. Couldn't be more pleased with the stay. Amazing staff, comfy and spacious rooms, lovely breakfast each morning. I wish they gave free water bottles at checkin instead of cookies but cant complain lol
Séjour de 2 nuits en mai 2024

10/10 Excellent

Cody

Séjour de 2 nuits en mai 2024

10/10 Excellent

Elizabeth

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We were very satisfied with the spacious room, comfortable beds and very clean. We only have contact with the front desk personal, Who was very friendly. the only aspect that does not have a connection with the hotel are the areas around, it looks not well taking care off.
Séjour de 2 nuits en avril 2024

10/10 Excellent

Eleni

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great stay!
Séjour de 1 nuit en avril 2024

10/10 Excellent

Kathleen

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was very clean and child friendly
Séjour de 1 nuit en avril 2024

10/10 Excellent

Amir

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great service
Séjour de 2 nuits en avril 2024

10/10 Excellent

WILLL

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall very good with what I have paid for.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Sarah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This property was easy to find. Close to shopping and dining. The restaurant on site was clean and wait staff was friendly. The hotel was very nice. The only thing I would recommend is that the coffee be made available 24/7 instead of just when the restaurant was open. But with that said there was coffee in the room that you could make.
Séjour de 2 nuits en avril 2024

10/10 Excellent

Dale

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The room was very comfortable. The hotel common areas are very spa like - nice smells, pretty decor, comfortable seating. It was hard to get a hold of the front desk in the evening when we needed sheets for the pull out bed. They seemed very short staffed that night. The EV charging stations were very convenient for us.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Sunshine, ALBUQUERQUE

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel property was well kept. Inside the hotel is very pretty and quiet. Our room was clean and spacious. They had a restaurant and bar but the food was limited to sandwiches. So we did not try the bar food. We had the breakfast the next morning. It was very good. Fresh eggs and salsa. No complaints about the free breakfast. There are restaurants and shopping in the area. It’s about a 5-10 minute drive. It was a nice stay.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Jia, Wuhan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very good staff and environment in this hotel
Séjour de 2 nuits en avril 2024

10/10 Excellent

JOHN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I had never stayed at an Ayres property before. It was very nice and a great value.
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Judith, Hemet

Voyage en famille, Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Check in was great and staff very personable . I received my requested receipt copy today. We enjoyed dinner in Camp Bar and Grill on-site. So convenient. They are open from 5 to 9 pm. Our room was very nice and it was quiet. We enjoyed our short stay!!
Séjour de 1 nuit en avril 2024

8/10 Bien

YUBING

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quilt and family friendly
Séjour de 2 nuits en avril 2024

6/10 Satisfaisant

Curtis

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was clean and comfortable, although it would be nicer if it had a better sitting area. Given that it was a suite that sleeps four, I assumed it would have a place to sit other than a couch. Nevertheless I rate the room itself as excellent. However, the breakfast was terrible. The sausage patties were inedible, the bacon undercooked and the potatoes were the texture of a kitchen sponge. The eggs scrambled eggs were decent. Unfortunately the refrigerator in the room was not as cold as it should have been. I didn’t realize this until the next morning when I pulled out my cold cuts, cheese and charcuterie. They were all lukewarm. I had to throw them all away. This was disappointing as there were about $50 worth of food which I couldn’t eat.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 8 avr. 2024
Dear Curtis, Thank you for staying with us and taking the time to write a review! We are thrilled that you were satisfied with the cleanliness of our guest rooms and that you had an overall comfortable stay. I sincerely apologize for any inconvenience you may have encountered regarding our complimentary breakfast and the guest room refrigerator. Our goal is to provide exceptional accommodations, and we are disappointed we fell short this time. Please let our team know if you are ever facing any issues, so we can work to get them resolved promptly. It would be a pleasure to have the opportunity to welcome you back for a stellar visit the next time you're in the area.Sincerely, Hayley Burbank General Manager

10/10 Excellent

Patrick

Voyage en famille avec de jeunes enfants
Les points forts : Infrastructures et conditions de l’hébergement
Great area that is peaceful
Séjour de 1 nuit en mars 2024

8/10 Bien

Mohamad

Les points forts : Équipements
Nice quite
Séjour de 3 nuits en mars 2024

10/10 Excellent

John

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice property
Séjour de 1 nuit en mars 2024

10/10 Excellent

Paul

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great property, very clean and well appointed...
Séjour de 1 nuit en février 2024

8/10 Bien

Fay

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice and quiet place to stay. Reasonable prices
Séjour de 6 nuits en février 2024

10/10 Excellent

Jason

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was the best stay I ever had on a hotel, thank you Aryes staff
Séjour de 7 nuits en février 2024

10/10 Excellent

samar

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful front desk staff. My go to hotel when i need a staycation
Séjour de 1 nuit en février 2024

10/10 Excellent

Juan

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024

10/10 Excellent

Jon, Waxahachie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean and accommodating
Séjour de 2 nuits en février 2024

6/10 Satisfaisant

Michael

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de General Manager le 10 mars 2024
Dear Michael, Thank you for raitng your recent stay! Although we wish you had an exceptional experience, we appreciate your feedback and hope to have the opportunity to welcome you back for an improved visit the next time you're in the area. Sincerely, Hayley Burbank General Manager

6/10 Satisfaisant

Honey

Séjour de 1 nuit en février 2024
Réponse de General Manager le 10 mars 2024
Dear Honey, Thank you for rating your recent stay! Although we wish you had a 5-star visit, we appreciate your feedback and hope to have the opportunity to welcome you back for an improved stay sometime soon. Sincerely, Hayley Burbank General Manager

10/10 Excellent

Deanie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024

10/10 Excellent

Deborah

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very conveniently located to the toll road 241. Close to Irvine, Mission Viejo, Lake Forest, Tustin, Orange…Newer property. Check-in desk very helpful. Cody at the front desk was very accommodating with an early check-in so I could take a Zoom call in my room.
Séjour de 2 nuits en février 2024
Réponse de Maliha le 24 févr. 2024
Dear Guest,Thank you for your positive review! We are thrilled to hear that you enjoyed your stay with us. Your feedback means a lot, and we look forward to welcoming you back in the future.Warm regards,Maliha KhanFront office manager

10/10 Excellent

Kara

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Loved it--I hope to be Back!
I really enjoyed the property and my stay at Ayres Hotel and Spa. I was in the building to the right as soon as you go in to the parking lot. It had the cutest little courtyard with a fire pit, and I was bummed I didn't have a chance to sit out there with a glass of wine. They have a great little hotel bar with great food, and the bartender was SUPER nice. I spent most of the Superbowl with her, and she was so friendly and tentative. The front office staff was also very nice, and everything was clean and it smelled nice. My room was spacious and quiet, and the bed was super comfortable. Room service also came with just a 2 night stay, and that is not something I'm used to after Covid. The breakfast was pretty average for your big chain hotels, but they did have fresh baked cookies out every night which was really nice. Close to some good places to eat, and I would certainly come back without a doubt!
Séjour de 2 nuits en février 2024
Réponse de Maliha le 24 févr. 2024
Dear Guest,Thank you for your positive review! We are thrilled to hear that you enjoyed your stay with us. Your feedback means a lot, and we look forward to welcoming you back in the future.Warm regards,Maliha KhanFront office manager

10/10 Excellent

Sabrina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great experience, friendly staff, clean rooms, and if we needed something the staff showed up Quick
Séjour de 2 nuits en février 2024
Réponse de Maliha le 24 févr. 2024
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Maliha KhanFront office Manager

8/10 Bien

Matias

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024

10/10 Excellent

Roberta

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great service all the way around!Thanks
Séjour de 2 nuits en février 2024
Réponse de Maliha le 24 févr. 2024
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Maliha KhanFront office Manager

6/10 Satisfaisant

Robert

Les points faibles : Confort de la chambre
The room was old, dark and drabby! Not well lit. Breakfast was below average. Coffee was watered down.
Séjour de 1 nuit en février 2024
Réponse de General Manager le 10 mars 2024
Dear Robert, Thank you for taking the time to write a review based on your recent stay. I sincerely apologize for any inconvenience you may have encountered regarding our guest rooms and complimentary breakfast. Our goal is to provide the most exceptional accommodations, and we appreciate your feedback as we can use it to improve for future guests. If you are ever in the area again, we would love to have the opportunity to welcome you back for a 5-star visit. Sincerely, Hayley Burbank General Manager

10/10 Excellent

Ricardo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great
Séjour de 1 nuit en février 2024

8/10 Bien

Scott

Séjour de 1 nuit en février 2024

8/10 Bien

Tenaya

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel
Nice hotel but would be nice to know that pool is shared with nextdoor location. Also we had our kids and once we pulled out the sofa bed, there was no room to move around in the room. Also only one blanket for them, no extra pillows.
Séjour de 1 nuit en janvier 2024

8/10 Bien

RICHARD

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
never came and clean rood
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Kris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Staff was excellent, nice breakfast and everything was clean and well kept
Séjour de 4 nuits en janvier 2024

8/10 Bien

Tara

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hot breakfast was probably the best hot breakfast I have had at a hotel.
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Teresa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

8/10 Bien

Neal

Voyage en famille
Les points forts : Propreté et confort de la chambre
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Pamela

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en décembre 2023

10/10 Excellent

Jeri

Séjour de 1 nuit en janvier 2024

10/10 Excellent

PATRICIA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent property, professional, friendly staff. Room was large and clean. Will definitely return to this hotel. Would like to take advantage of the spa facilities next time I come.
Séjour de 1 nuit en janvier 2024