4/10
Arrived to find bed full of human hair. The sheets clearly had not been changed. Contacted Vacasa by phone only to be told they could do nothing until the next day, despite the fact that they managed the entire highrise. Incredible they would not have someone available 24/7 to take care of the problem or have simply left extra sheets in the unit so we could change the bed. Tried texting Vacasa and was clearly communicating with an AI due to the irrelevant answers it gave me, though when I asked if it was a real person it lied and said it was. How stupid do they think their guests are? Had to drive to Walmart late that evening and buy sheets. Door was broken on the shower, but usable. Same for closet. If not for the fact that the on-site restaurant was good and that we liked the chairs and umbrellas on the beach, this would be a one-star review. I will avoid Vacasa properties in the future. If you rent, bring your own sheets and some cleaning supplies.
Diane K. K.
Séjour de 3 nuits en juin 2023