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Avis sur Hilton Garden Inn Minneapolis Downtown

3.5 out of 5
Hilton Garden Inn Minneapolis Downtown
1101 4th Ave S, Minneapolis, MN

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 533 avis sur 1006." "
Note des voyageurs de 8 (Bien), d’après 249 avis sur 1006." "
Note des voyageurs de 6 (Satisfaisant), d’après 105 avis sur 1006." "
Note des voyageurs de 4 (Médiocre), d’après 66 avis sur 1006." "
Note des voyageurs de 2 (Horrible), d’après 53 avis sur 1006." "

8,8/10

Propreté

8,8/10

Personnel et service

8,0/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Eunyoung

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Hilton Garden Inn le 23 mai 2024
Good morning, thank you for the 5 out of 5 rating with us we hope to see you again.

10/10 Excellent

Elizabeth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Ellen F - Front Office Manager le 23 mai 2024
Dear Elizabeth,Thank you for taking the time to leave us a review - your feedback is very important to us. We are delighted to hear that you were extremely satisfied with your recent experience at our hotel. It was a pleasure to have served you. We hope that you will consider us on a future stay if your travels bring you back to the downtown Minneapolis area.Sincerely,

8/10 Bien

Braulio

Voyage en groupe
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Tranquila
Séjour de 1 nuit en mai 2024
Réponse de Ellen F - Front Office Manager le 23 mai 2024
Dear Braulio,Thank you for taking the time to leave us a review - your feedback is very important to us. We are glad to hear that you were overall very satisfied with your recent experience at our hotel. It was a pleasure to have served you. We hope that you will consider us on a future stay if your travels bring you back to the downtown Minneapolis area.Sincerely,

10/10 Excellent

Carol

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property was very nice and it was clean and the rooms were very nice. I’m very happy with the cleanliness of the hotel the service and the staff. Only complaint I would have is that the piece of paper that was given to me upon check-in that mentioned breakfast did not say that it cost for $14. Also, getting to that hotel is extremely difficult. The GPS does not route you properly and it is very confusing and took me on the highway going the other way twice.
Séjour de 3 nuits en mai 2024
Réponse de Ellen F - Front Office Manager le 23 mai 2024
Dear Carol,Thank you for taking the time to leave us a review - your feedback is very important to us. We are glad to hear that you were very satisfied overall with your recent stay. We apologize for the confusion in trying to reach our location. We are actively working with the city to get better signage. We are delighted to hear that you received excellent service from our team members and found the hotel very clean. It was a pleasure to have served you. We hope to see you again if you return to the downtown Minneapolis area.Sincerely,

8/10 Bien

Declan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was good, prices on booking apps are not correct compared to actual pricing. They were kind enough to price match however. Overall, a good room with good services!
Séjour de 1 nuit en mai 2024
Réponse de Ellen F - Front Office Manager le 19 mai 2024
Dear Declan,Thank you for taking the time to leave us a review. We are glad to hear that you were mostly satisfied overall with your recent experience with us. We are sorry to hear that there was confusion with the rate, but I am glad to hear that the matter was resolved quickly for you. We appreciate your business and hope to be able to serve you again in the future.Sincerely,

6/10 Satisfaisant

michael

Les points forts : Propreté et infrastructures et conditions de l’hébergement
The property is located near by downtown and the train for easy moving around the city. One thing I didn't like was all the noise that the a/c does and the fridge as when they kick on . Also the pillows were very lumpy
Séjour de 2 nuits en mai 2024
Réponse de Ellen F - Front Office Manager le 23 mai 2024
Dear Michael,Thank you for taking the time to leave us a review. Your feedback is very important to us. We are sorry to hear that you were not more satisfied overall with your recent stay due to the reasons you mentioned. It was a pleasure to have served you. We do hope that you will consider us on a future stay.Sincerely,

8/10 Bien

Tracy

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
People working the front desk were very unhelpful and not friendly. Everything else was great!
Séjour de 2 nuits en mai 2024
Réponse de Ellen F - Front Office Manager le 18 mai 2024
Dear Tracy,Thank you for taking the time to provide us with valuable feedback. We are sorry to hear of your concern related to the service you received at the front desk. We apologize for falling short in that regard. Your business is important to us. If you have any additional information regarding the situation that you feel would be beneficial for us to know, please do not hesitate to reach out to me directly.Sincerely,

6/10 Satisfaisant

Jeong-Ho, West Hollywood

Voyage d’affaires
Les points forts : Personnel et service
There was a dirty undershirt left on the shelf. Had to call the staff to get it removed. DirecTV remote control was tacky. Otherwise, OK location and friendly staff.
Séjour de 1 nuit en mai 2024
Réponse de Ellen F - Front Office Manager le 16 mai 2024
Dear Jeong-Ho,Thank you for taking the time to leave us a review. Your feedback is important to us. We are sorry to hear that you were not more satisfied overall with your recent stay with us due to the reasons you mentioned. We apologize for those matters in your guest room. We greatly appreciate your recent business and hope to be able to see you again in the future.Sincerely,

10/10 Excellent

britany

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice atmosphere, staff, room, all the above, we enjoyed our stay
Séjour de 2 nuits en mai 2024
Réponse de Ellen F - Front Office Manager le 16 mai 2024
Dear Britany,Thank you for taking the time to leave us a review. Your feedback is important to us. We are delighted to hear that you were extremely satisfied with your recent stay with us. Thank you for your kind words about our team. We greatly appreciate your business and hope to be able to see you again in the future.Sincerely,

10/10 Excellent

Doris

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean quiet
Séjour de 2 nuits en mai 2024
Réponse de Ellen F - Front Office Manager le 14 mai 2024
Dear Doris,Thank you for taking the time to leave us a review - your feedback is greatly appreciated. We are delighted to hear that you had a lovely experience at our hotel recently. It was a pleasure to have served you. We hope to be able to see you again in the future.Sincerely,

10/10 Excellent

Matthew

Voyage d’affaires
Les points forts : Équipements
Great!
Séjour de 1 nuit en mai 2024
Réponse de Ellen F - Front Office Manager le 13 mai 2024
Dear Matthew,Thank you for taking the time to leave us a review. We are delighted to hear that you had a wonderful experience with us recently. It was a pleasure to have served you. We hope to be able to see you again in the future should your travels bring you back this direction.Sincerely,

10/10 Excellent

Michael

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ellen was great and very welcoming.
Séjour de 1 nuit en mai 2024
Réponse de Ellen F - Front Office Manager le 10 mai 2024
Dear Michael,Thank you for taking the time to leave us a review. We are delighted to hear that you had a wonderful experience with us. Thank you for your shout out! It was a pleasure to have served you, and we hope to see you back in the future should your travels bring you back this way.Sincerely,

8/10 Bien

Kristen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Ellen F - Front Office Manager le 8 mai 2024
Dear Kristen,Thank you for taking the time to leave us a review. We are glad to hear that you were overall very satisfied with your recent stay at our property. It was a pleasure to have served you. We hope to see you again on a future stay should your travels bring you back to downtown Minneapolis!Sincerely,

8/10 Bien

Jessica

Voyage en couple
Really tricky to get to for out of town folk, but nice hotel. Breakfast was not included which we did not know until we started grabbing stuff, but decently priced. Valet parking for some reason didn’t move the car to the lot
Séjour de 1 nuit en mai 2024
Réponse de Ellen F - Front Office Manager le 5 mai 2024
Dear Jessica,Thank you for taking the time to leave us a review. We are glad to hear that you were mostly satisfied overall with your recent stay. It was a pleasure to have served you. We hope to be able to see you again on a future visit.Sincerely,

10/10 Excellent

Scott

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel staff and rooms. Very nice Lobby and hang out area! Not far from main part of downtown. Outside immediate area a little run down and grungy. Sidewalks are rough and need work!
Séjour de 3 nuits en avril 2024
Réponse de Ellen F - Front Office Manager le 3 mai 2024
Dear Scott,Thank you for taking the time to leave us a review. Your feedback is very important to us. We are delighted to hear that you had a lovely stay with us recently. Thank you for taking the time to mention our team members. We are glad you enjoyed our lobby and your guest room. It was a pleasure to have served you, and we hope to see you again on a future stay.Sincerely,

8/10 Bien

Nancy

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The food served was very good. It was difficult to get to the hotel coming from the south. GPS kept taking us back to the highway because there was no way to turn into the hotel. Rooms were clean and staff was friendly. it was close to the Orpheum where we were seeing a show and parking was very accessable.
Séjour de 1 nuit en avril 2024
Réponse de Ellen F - Front Office Manager le 3 mai 2024
Dear Nancy,Thank you for taking the time to leave us a review. Your feedback is very important to us. We are glad to hear that you were very satisfied overall with your recent stay. We are glad you enjoyed our Garden Grille and Bar. We apologize for the trouble you had with finding us originally - we are actively working both with Google regarding our GPS positioning and with the City of Minneapolis to get additional signage. It was a pleasure to have served you, and we hope to be able to see you again on a future stay.Sincerely,

10/10 Excellent

Thomas

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, friendly staff and convieniently located in the city to get back on the highway.
Séjour de 1 nuit en avril 2024
Réponse de Ellen F - Front Office Manager le 3 mai 2024
Dear Thomas,Thank you for taking the time to leave us a review. Your feedback is very important to us. We are delighted to hear that you had a lovely stay with us recently. Thank you for taking the time to mention our team members. We are glad you enjoyed our location and cleanliness. It was a pleasure to have served you, and we hope to see you again on a future stay.Sincerely,

8/10 Bien

Heidi

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to the venue of our event
Séjour de 1 nuit en février 2024
Réponse de Ellen F - Front Office Manager le 30 avr. 2024
Dear Heidi,Thank you for taking the time to leave us a review! We are glad to hear that you enjoyed our hotel overall, particularly the location. It was a pleasure to have served you. Your business is important to us, and we hope to be able to see you again on a future stay.Sincerely,

6/10 Satisfaisant

Shilo

Les points forts : Propreté et personnel et service
Property was nice and clean but out rooms fridge was broken and window coverings couldn’t pull down, our room was next door to room service room and ice machine so it was a night of noise and inconvenience
Séjour de 1 nuit en avril 2024
Réponse de Ellen F - Front Office Manager le 30 avr. 2024
Dear Shilo,Thank you for taking the time to leave us a review - your feedback is important to us! We are sorry to hear that you were not more satisfied overall with your recent stay due to the concerns you mentioned regarding your guest room. We appreciate you bringing these matters to our attention so that we may address them. It was a pleasure to have served you. Your business is important to us, and we hope to be able to see you again on a future stay.Sincerely,

8/10 Bien

Dr. Mark

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Very clean, good staff, not “garden” like.
Séjour de 4 nuits en avril 2024
Réponse de Ellen F - Front Office Manager le 28 avr. 2024
Dear Dr. Mark,Thank you for taking the time to leave us a review - your feedback is important to us. We are glad to hear that you were mostly satisfied overall with your recent experience. Thank you for taking the time to mention our staff. If there is any additional feedback that you have for me that you feel would be beneficial for us to know, please do not hesitate to reach out to me directly.Sincerely,

10/10 Excellent

Rashyia

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The stay was nice! Loved the fire out in the front
Séjour de 1 nuit en avril 2024
Réponse de Ellen F - Front Office Manager le 5 mai 2024
Dear Rashyia,Thank you for taking the time to leave us a review. We are delighted to hear that you were extremely satisfied overall with your recent experience at our hotel. It was a pleasure to have served you. We hope to be able to see you again on a future visit.Sincerely,

4/10 Médiocre

desiree

Séjour de 2 nuits en avril 2024
Réponse de Ellen F - Front Office Manager le 25 avr. 2024
Dear Desiree,Thank you for taking the time to leave us a review. We are sorry to hear that you were not more satisfied with your recent experience overall. If there is any additional feedback that you feel would be beneficial for us to know, please do not hesitate to reach out to me directly.Sincerely,

10/10 Excellent

Christian

Séjour de 1 nuit en mars 2024
Réponse de Ellen F - Front Office Manager le 30 avr. 2024
Dear Christian,Thank you for taking the time to leave us a review! We are delighted to hear that you were extremely satisfied with your recent experience at our property. It was a pleasure to have served you. Your business is very important to us, and we hope to be able to see you again on a future stay.Sincerely,

2/10 Horrible

Kristopher

Voyage en couple
Les points forts : Propreté et équipements
Les points faibles : Personnel et service
I booked a 1 king bed and was given a 2 queen bed room and then they charged me for breakfast and 50 dollars for parking and I paid way more than I should’ve for not even getting what I booked
Séjour de 1 nuit en avril 2024
Réponse de Ellen F - Front Office Manager le 8 avr. 2024
Dear Kristopher,Thank you for taking the time to leave us a review - your feedback is important to us. We are sorry to hear that you were not more satisfied with your stay for the reasons you mentioned, including the cost of our amenities. We apologize for the change in room type you experienced. It was a pleasure to have served you - your business is important to us.Sincerely,

4/10 Médiocre

Tanner

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Ellen F - Front Office Manager le 11 avr. 2024
Dear Tanner,Thank you for taking the time to leave us a review. We are sorry to hear that you were not more satisfied overall with your recent experience with us. If there is any additional information that you feel would be beneficial for us to know, please do not hesitate to reach out to me directly.Sincerely,

4/10 Médiocre

Jennifer

Voyage en couple
Extremely crowded and very difficult to get to
Séjour de 1 nuit en avril 2024
Réponse de Ellen F - Front Office Manager le 8 avr. 2024
Dear Jennifer,Thank you for taking the time to leave us a review - your feedback is important to us. We are sorry to hear that you were not more satisfied with your stay for the reasons you mentioned. We apologize for any congestion as it sounds like you arrived during a busy time. It was a pleasure to have served you - we greatly appreciate your recent business.Sincerely,

6/10 Satisfaisant

Sahil

Séjour de 2 nuits en mars 2024
Réponse de Ellen F - Front Office Manager le 25 avr. 2024
Dear Sahil,Thank you for taking the time to leave us a review. We are sorry to hear that you were not more satisfied with your recent experience overall. If there is any additional feedback that you feel would be beneficial for us to know, please do not hesitate to reach out to me directly.Sincerely,

10/10 Excellent

David

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent location for my needs around the area.
Séjour de 3 nuits en mars 2024
Réponse de Ellen F - Front Office Manager le 6 avr. 2024
Dear David,Thank you for taking the time to leave us a review. We are delighted to hear that you were extremely satisfied with your recent experience with us and enjoyed our location. It was a pleasure to have served you. We hope to be able to see you again in the future.Sincerely,

8/10 Bien

Emily

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The only issue was that the breakfast there was so expensive for what it was offering.
Séjour de 3 nuits en mars 2024
Réponse de Ellen F - Front Office Manager le 3 avr. 2024
Dear Emily,Thank you for taking the time to leave us a review. We are glad to hear that you were mostly satisfied overall with your recent stay at our hotel. We are sorry to hear that you were not satisfied with the cost of our breakfast options. It was a pleasure to have served you. Your business is important to us, and we hope to be able to see you again in the future.Sincerely,

8/10 Bien

lynn

Séjour de 1 nuit en mars 2024
Réponse de Ellen F - Front Office Manager le 24 avr. 2024
Dear Lynn,Thank you for taking the time to leave us a review! We are glad to hear that you were very satisfied with your recent experience at our property. Your business is important to us. It was a pleasure to have served you, and we hope that you will stay with us again in the future.Sincerely,

8/10 Bien

Nancie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was fine. No one replenished the coffee in the room the second day .
Séjour de 2 nuits en mars 2024
Réponse de Ellen F - Front Office Manager le 3 avr. 2024
Dear Nancie,Thank you for taking the time to leave us a review. We are glad to hear that you were overall mostly satisfied with your recent stay at our hotel. It was a pleasure to have served you. Your business is important to us, and we hope to be able to see you again on a future visit.Sincerely,

10/10 Excellent

Robert

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Very clean property and easy check in and check out
Séjour de 1 nuit en mars 2024
Réponse de Ellen F - Front Office Manager le 27 mars 2024
Dear Robert,Thank you for taking the time to leave us a review. We are delighted to hear that you were extremely satisfied with your recent stay. It was a pleasure to have served you, and we hope to be able to see you again in the future.Sincerely,

4/10 Médiocre

Apramapar

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nothing
Séjour de 1 nuit en février 2024
Réponse de Ellen F - Front Office Manager le 15 mars 2024
Dear Apramapar,Thank you for taking the time to leave us a review - your feedback is important to us. We are sorry to hear that you were not more satisfied overall with your recent experience at our property. If there is anything in particular you would like to share that you feel would be beneficial for us to know, please do not hesitate to reach out to me directly.Sincerely,

6/10 Satisfaisant

Emerson

Les points forts : Personnel et service et équipements
I booked king bed but instead i got double queen beds. I am only one person…..
Séjour de 1 nuit en mars 2024
Réponse de Ellen F - Front Office Manager le 9 mars 2024
Dear Emerson,Thank you for taking the time to leave us a review - your feedback is important to us. We are sorry to hear that you were not more satisfied with your recent stay due to issues with your room type. It was a pleasure to have served you - we appreciate your recent business.Sincerely,

2/10 Horrible

Justin

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I checked out early turned in keys at 8 o'clock on the 26th no communication probably got charged for it either way
Séjour de 2 nuits en février 2024
Réponse de Ellen F - Front Office Manager le 29 févr. 2024
Dear Justin,Thank you for taking the time to provide us with feedback. We are sorry to hear that you were not satisfied with your stay due to some billing confusion. Your reservation was fully pre-paid at the time of booking. If there is any way we can be of further assistance, please do not hesitate to reach out to me directly.Sincerely,

6/10 Satisfaisant

Damonyka

Voyage en couple
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Not horrible, wouldn’t book again. Pool area was small, bar and dining area small & not really what I was looking for. Parking at this location is not worth the valet price. They just don’t have enough space based on size of property. Not a bad experience, just not somewhere I’d book again.
Séjour de 2 nuits en février 2024
Réponse de Ellen F - Front Office Manager le 28 févr. 2024
Dear Damonyka,Thank you for taking the time to leave us a review - your feedback is greatly appreciated. We are sorry to hear that you were not more satisfied with your experience overall based on our amenities and that it will negatively impact your decision to stay with us in the future.Sincerely,

8/10 Bien

jamie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Parking is $35 per night plus tax and breakfast is $20 per person! Not correct on Expedia’s site! Very close to Minneapolis convention center! Tip to save money, park with city meters on street in front of hotel or by the dog park across street! We paid $13 for entire weekend! Even moved car and found different parking spot no problem!
Séjour de 2 nuits en février 2024
Réponse de Ellen F - Front Office Manager le 28 févr. 2024
Dear Jamie,Thank you for taking the time to leave us a review. Your feedback is important to us. We are sorry to hear that the price of our amenities came as a shock to you - we will double check to ensure our information is up to date. We are glad to hear that you were overall quite satisfied with your experience at our hotel. It was a pleasure to have served you, and we hope to be able to see you again in the future.Sincerely,

4/10 Médiocre

Tony

Séjour de 2 nuits en février 2024
Réponse de Ellen F - Front Office Manager le 20 mars 2024
Dear Tony,Thank you for taking the time to leave us a review. We are sorry to hear that you were not more satisfied overall with your recent experience with us. If there is any additional information you feel would be beneficial for us to know, please do not hesitate to reach out to me directly. It was a pleasure to have served you.Sincerely,

10/10 Excellent

Joseph

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location just a 15 min walk from US Bank Stadium. Friendly staff, clean rooms and for the location surprisingly quiet.
Séjour de 2 nuits en février 2024
Réponse de Ellen F - Front Office Manager le 21 févr. 2024
Dear Joseph,Thank you for taking the time to leave us a review - your feedback is important to us. We are delighted to hear that you were extremely satisfied overall with your recent stay. Thank you for your kind words about our team members. It was a pleasure to have served you. We hope to be able to see you again in the future should you attend another event at US Bank Stadium.Sincerely,

10/10 Excellent

Dillan

Séjour de 2 nuits en février 2024
Réponse de Ellen F - Front Office Manager le 20 mars 2024
Dear Dillan,Thank you for taking the time to leave us a review. We are delighted to hear that you were extremely satisfied with your recent experience with us. It was a pleasure to have served you. We hope to be able to see you again in the future.Sincerely,

10/10 Excellent

Kaitlin

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Honestly a very clean facility. The pool was very clean as well the rooms. Staff was all around nice and friendly, breakfast was reasonable and good! The valet did fill up, but the front desk was helpful in giving me options for parking nearby.
Séjour de 1 nuit en février 2024
Réponse de Ellen F - Front Office Manager le 21 févr. 2024
Dear Kaitlin,Thank you for taking the time to leave us a review - your feedback is important to us. We are glad to hear that you were extremely satisfied overall with your recent stay. It was a pleasure to have served you. We hope to be able to see you again on a future stay.Sincerely,

6/10 Satisfaisant

Corinne

Séjour de 1 nuit en février 2024
Réponse de Ellen F - Front Office Manager le 20 mars 2024
Dear Corinne,Thank you for taking the time to leave us a review. We are sorry to hear that you were not more satisfied overall with your recent experience with us. If there is any additional information you feel would be beneficial for us to know, please do not hesitate to reach out to me directly. It was a pleasure to have served you.Sincerely,

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Disappointing
Séjour de 1 nuit en février 2024
Réponse de Ellen F - Front Office Manager le 21 févr. 2024
Dear Anonymous,Thank you for taking the time to leave us a review. We are sorry to hear that you were disappointed with your stay. If there is anything else you would like to let us know about regarding your experience, please do not hesitate to reach out to me directly.Sincerely,

6/10 Satisfaisant

Troy

Voyage en famille
Nice hotel for the cost. No self parking and valet is expensive. Furniture in the room needs wiped down, lots of finger prints.
Séjour de 1 nuit en février 2024
Réponse de Ellen F - Front Office Manager le 18 févr. 2024
Dear Troy,Thank you for taking the time to leave us a review. We are glad to hear that you enjoyed our hotel in general. We are sorry to hear that you were not pleased with our valet parking option. Thank you for the feedback regarding the furniture in the room - we will address this matter with our Housekeeping team. It was a pleasure to have served you. We appreciate your business and hope to see you again in the future.Sincerely,

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points faibles : Personnel et service
Absolutely ridiculous! Outraged!
There was no parking left, had to park in a car ramp blocks down to only pay more money to stay at a hotel. I could have stayed other places and will take my business elsewhere next time would not recommend two young ladies should not have to walk the cold streets of Minneapolis to park their car. I’ll find a hotel with parking included next time!
Séjour de 1 nuit en février 2024
Réponse de Ellen F - Front Office Manager le 18 févr. 2024
Dear Anonymous,Thank you for taking the time to provide us with valuable feedback regarding your recent stay at our hotel. We are sorry to hear that you were not satisfied due to our valet having reached full capacity. We apologize for this inconvenience and the impact that it had overall.Sincerely,

10/10 Excellent

Brenda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
There was very helpful staff at the front desk. They helped us navigate to the interstate from the hotel. They went above and beyond to get us there safely.
Séjour de 1 nuit en février 2024
Réponse de Ellen F - Front Office Manager le 17 févr. 2024
Dear Brenda,Thank you for taking the time to leave us a review. We are delighted to hear that you were extremely satisfied with your recent stay at our hotel. Thank you for your kind words about our staff. We are happy to have helped you with the navigation. It was a pleasure to have served you, and we hope to be able to see you again on a future visit.Sincerely,

10/10 Excellent

Teaunne

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice
Séjour de 1 nuit en février 2024
Réponse de Ellen F - Front Office Manager le 14 févr. 2024
Dear Teaunne,Thank you for taking the time to leave us a review. We are glad to hear that you were extremely satisfied with your recent stay at our hotel. It was a pleasure to have served you. We appreciate your business and hope to be able to see you again soon.Sincerely,

4/10 Médiocre

Alissa

Voyage en famille
I believe there should be a free breakfast included with the cost of the room. That’s a standard in most every hotel. At a bare minimum there should be hot coffee on the lobby- that’s just good hospitality.
Séjour de 1 nuit en février 2024
Réponse de Ellen F - Front Office Manager le 14 févr. 2024
Dear Alissa,Thank you for taking the time to leave us a review - your feedback is important to us. We are sorry to hear that you were not satisfied with your stay due to the cost of our breakfast service. We do have coffee available for guests while breakfast is running. We apologize for the lack of coffee available at other times. It was a pleasure to have served you.Sincerely,

10/10 Excellent

JUAN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lugar agradable y como para hospedarse
Séjour de 2 nuits en février 2024
Réponse de Ellen F - Front Office Manager le 8 févr. 2024
Dear Juan,Thank you for taking the time to leave us a review. We are very glad to hear that you enjoyed our hotel. It was a pleasure to have served you. We appreciate your business and hope to see you again soon!Sincerely,

10/10 Excellent

Douglas

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quiet
Séjour de 2 nuits en février 2024
Réponse de Ellen F - Front Office Manager le 7 févr. 2024
Dear Douglas,Thank you for taking the time to leave us a review. We are happy to hear that you enjoyed our property and were extremely satisfied with your recent stay. It was a pleasure to have served you. We hope to be able to see you again should your travels bring you back to downtown Minneapolis.Sincerely,