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Avis sur Holiday Inn Express And Suites Milwaukee Nw Park Place, an IHG Hotel

2.5 out of 5
Holiday Inn Express And Suites Milwaukee Nw Park Place, an IHG Hotel
10831 W Park Pl, Milwaukee, WI

Avis

7,2

Bien

Note des voyageurs de 10 (Excellent), d’après 297 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 318 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 154 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 110 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 121 avis sur 1000." "

7,6/10

Propreté

7,8/10

Personnel et service

6,6/10

Équipements

7,2/10

Infrastructures et conditions de l’hébergement

7,0/10

Écoresponsabilité

Avis

8/10 Bien

Dan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
ete voir une game de baseball tres belle journee
Séjour de 1 nuit en juillet 2018
Réponse de Front Desk Manager Comfort Suites 414-979-0240 le 2 sept. 2018
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Beverly Dixon

2/10 Horrible

Diamonique

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This mann @ the desk told me hes NOT giving me a dime back after My family and i couldn’t shower for an entire day due to old dirty water coming up through the floor in our shower and flooding it. He came to the room and checked it and saw it too @ that. Smh. Disgusting, terrible experience with the hotel and front desk staff. 5 stars to the chef for his encouraging words about the situation and our breakfast atleast…
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 16 mai 2024
Dear Diamonique,We're truly sorry to hear about your unfortunate experience. This is not the standard we strive for, and we apologize for the inconvenience you faced. We'll address your feedback with our team to ensure these issues are fixed. We appreciate your kind words about our chef and will pass on your praise.Sincerely, Hotel Manager

10/10 Excellent

SY'MONE

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place!
Séjour de 3 nuits en avril 2024
Réponse de Hotel Manager le 7 mai 2024
Dear Guest,Thank you for the positive feedback! We're delighted to hear that you had a great experience during your stay. We appreciate your kind words and hope to have the pleasure of hosting you again soon.Sincerely, Hotel Manager

4/10 Médiocre

Maykue, Blaine

Les points forts : Propreté
Rooms looks nice as they have been renovated, however the next door room had a large and loud raucous party that lasted all night even after security was called. and considering the neighborhood we didn’t want to complain too much just in case.
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 3 mai 2024
Dear Maykue,We're truly sorry to hear about your experience. While we're thrilled you appreciated the renovated rooms, it's disheartening that your stay was disrupted by noise from the neighboring room. We understand your reluctance to escalate the issue given the neighborhood. Please keep in mind that we take all feedback seriously and will work diligently to address this matter with our team to ensure a more peaceful environment for our guests in the future.Sincerely, Hotel Manager

10/10 Excellent

Kapreece

Voyage en famille
Very nice
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 22 avr. 2024
Dear Guest,Thank you for your positive feedback! We're thrilled to hear that you had a very nice experience during your stay. If there's anything more we can do to enhance your next visit, please don't hesitate to let us know. We look forward to hosting you again soon.Sincerely, Hotel Manager

10/10 Excellent

Dao, Clovis

Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 20 avr. 2024
Dear Guest,Thank you so much for your excellent rating! We're thrilled to have exceeded your expectations and provided you with a fantastic experience. Your 5 out of 5 rating means a lot to us. We hope to have the pleasure of hosting you again in the future.Sincerely, Hotel Manager

10/10 Excellent

MissJuicy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 15 avr. 2024
Dear Guest,Thank you for your excellent rating! We're thrilled to hear that you had a wonderful experience during your stay with us. If you ever find yourself in the area again, we'd be delighted to have the opportunity to host you once more.Sincerely,Hotel Manager

10/10 Excellent

Holly

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We were very happy with our stay. Remodeled room was nicely done. Breakfast had many options to get you going. The parking lot and yard could use a little garbage pick up. Would stay there again.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 15 avr. 2024
Dear Guest,Thank you for sharing your feedback about your recent stay with us. We're pleased to hear that you were happy with your stay and enjoyed our remodelled rooms and breakfast options. We appreciate your comments regarding the cleanliness of the parking lot and yard, and we will address this promptly with our team. Your satisfaction is important to us, and we look forward to welcoming you back for another pleasant stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Latisha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de Hotel Manager le 8 avr. 2024
Dear Latisha,Thank you so much for your excellent rating! We are thrilled to know that you had a fantastic experience during your stay with us. Your satisfaction is our top priority, and we appreciate your feedback. We hope to have the pleasure of hosting you again soon for another outstanding stay.Sincerely, Hotel Manager

4/10 Médiocre

TIFFANY

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Hotel Manager le 4 avr. 2024
Dear TIFFANY,Thank you for taking the time to leave us a rating. We are sorry to hear that your experience did not meet your expectations. If you have any specific feedback or concerns, please let us know so that we can improve our services and accommodations. We hope to have the opportunity to better meet your expectations in the future.Sincerely, Hotel Manager

6/10 Satisfaisant

Mary

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
The good: The woman who checked us in was wonderful. Went way beyond good customer service. Our room was clean and newly remodeled and large. They opened breakfast early for us because our large group had to be out of the hotel when breakfast was suppose to start. Nice restaurants nearby and close to the highway. The not so good: In our hallway, a guest checked into her room and there was other people’s stuff in the room. Made me a little concerned that when we left the room, someone else might be accidentally checked in to our room. The hotel seemed near full and the other guests were noisy. I would not have been happy if I had young kids with me that I was trying to get to sleep. Building is under construction so elevator had plywood for walls with a sign on the front that said something like : “Not for guest use” but was often the elevator that came when you pushed the button. A little bit of loud highway/car noise around 11 pm.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 22 mars 2024
Dear Mary,Thank you for sharing your detailed feedback. We're pleased to hear that you appreciated the excellent customer service during check-in, as well as the cleanliness and size of your room. We apologize for the inconvenience caused by the mix-up with other guests' belongings and any potential concerns it raised. We'll address this issue promptly to prevent future occurrences. Also, we apologize for the noise disturbances and inconvenience caused by the ongoing construction. Your comments are valuable, and we'll use them to make improvements and ensure a more pleasant stay for our guests in the future. We hope to have the opportunity to welcome you back for an improved experience.Sincerely, Hotel Manager

10/10 Excellent

SY'MONE

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I Got The Same Room As I Did My Very First Visit (King Room)! This Time I’m A Rewards Member!
Séjour de 2 nuits en mars 2024
Réponse de kp le 19 mars 2024
Hi Dear Guest,It's great to hear that you were able to secure the same King Room you enjoyed during your first visit, especially now as a Rewards Member. Consistency in accommodations can contribute significantly to a positive guest experience. Your loyalty to the hotel is valued, and it's wonderful to see your membership being recognized. Thank you for sharing your feedback, and we hope to continue providing you with excellent service during your future stays!Thanks, and regards,Hotel Manager,Hampton Inn

10/10 Excellent

Tim

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved my stay! Room was spacious, clean and so comfortable! Staff was so warm and friendly!!! Definitely would come back
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 18 mars 2024
Dear Guest,Thank you for your feedback. We're thrilled to hear that you enjoyed your spacious, clean, and comfortable room, as well as the warm and friendly service provided by our staff. Your satisfaction is our priority, and we look forward to welcoming you back on your future visits.Sincerely, Hotel Manager

10/10 Excellent

Alexandra

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Muy buen lugar cómodo y tranquilo
Séjour de 4 nuits en mars 2024
Réponse de Hotel Manager le 16 mars 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you found our hotel to be very good, comfortable, and quiet. Providing a comfortable and tranquil environment for our guests is our top priority, and we're thrilled that we met your expectations. We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager

2/10 Horrible

Shelly

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
I did not like the beds were too hard, the furniture also was very hard to sit on, the toilets were too low to the ground and the workout room just wreaked of some kind of chemical that is in the hallways and I have a sleep in my window open just to breathe never again at the place I stayed in. But the free breakfast smells good didn't have time to have any.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 12 mars 2024
Dear Guest,We're sorry to hear that your stay with us fell short of expectations. We apologize for the discomfort caused by the firm beds, uncomfortable furniture, low toilets, and unpleasant odour in the workout room and hallways. Your feedback is invaluable, and we'll work to address these issues promptly. We hope you'll consider giving us another chance to exceed your expectations in the future.Sincerely, Hotel Manager

2/10 Horrible

Rebecca

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Our room was dirty, sheets were not changed, garbage in room from previous people. Only one guy working the entire hotel
Réponse de Hotel Manager le 11 mars 2024
Dear Rebecca,We apologize for the unacceptable conditions you encountered during your stay, including the cleanliness issues and the lack of staff availability. This does not reflect our standards, and we are taking immediate steps to address these concerns. Your feedback is valuable, and we hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

4/10 Médiocre

BARBARA ANNE

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
As we checked in we were sent to a room that was not cleaned. We had to go back and get another room. We never had anyone clean our room and had to call to ask for toiletries.
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 11 mars 2024
Dear Guest,Thank you for providing your feedback. We apologize for the negative aspects of your stay that impacted your overall experience. We value your input and will work diligently to address the issues you have raised. We hope to have the opportunity to regain your trust and provide you with a more enjoyable stay in the future.Sincerely, Hotel Manager

2/10 Horrible

Alyssa

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Front desk staff was great but only one person on staff. None of the rooms had adequate bedding. With everything in the middle of renovations, it was unsafe and torn apart. We did not get a room we requested. Upgrade was not better.
Réponse de Hotel Manager le 9 mars 2024
Dear Alyssa,Thank you for sharing your feedback. We're glad to hear that you found our front desk staff great, although we apologize for any inconvenience caused by the limited staffing and the ongoing renovations. Your comments regarding the bedding and room request have been noted, and we apologize for any disappointment caused. Please rest assured that we will address these concerns to ensure a better experience for our guests. We appreciate your understanding and hope to welcome you back for an improved stay once renovations are complete.Sincerely, Hotel Manager

10/10 Excellent

SY'MONE

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This Location Is Fantastic! I Love That Manager Lady With The Sister Locs & Glasses. Welcomed Me Right In & Helped With Any Issues That I’ve Encountered During My Stay.
Séjour de 2 nuits en février 2024
Réponse de Hotel Manager le 7 mars 2024
Dear Guest,Thank you for your positive comments! We're thrilled to hear that our team, provided a warm welcome and assistance during your stay. Your feedback is appreciated, and we look forward to hosting you again for another fantastic experience.Sincerely, Hotel Manager

6/10 Satisfaisant

Antionette

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 8 mars 2024
Dear Antionette,Thank you for providing a rating. If there's anything specific you enjoyed or if there are areas where we can further improve and earn a higher rating from you in the future, please feel free to share your insights. We hope to welcome you again soon.Sincerely, Hotel Manager

10/10 Excellent

Sue

Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 25 mars 2024
Dear Guest,Thank you immensely for your perfect rating! We're overjoyed to know that you had such a fantastic experience with us. Your satisfaction is our utmost priority, and we hope to have the pleasure of hosting you again soon.Sincerely, Hotel Manager

6/10 Satisfaisant

Amy

Les points forts : Personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 4 mars 2024
Dear Amy,Thank you for your stay and the three stars. From an improvement point of view, we look for specific comments about what you liked and not. You will have a better experience next time. We hope to welcome you again soon.Sincerely, Hotel Manager

10/10 Excellent

Shanaz

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Peaceful
Réponse de Hotel Manager le 16 mars 2024
Dear Shanaz,We are pleased to hear that you found your stay peaceful. Providing a tranquil environment for our guests is important to us, and we're glad that you experienced a sense of calm during your time with us. Thank you for choosing our hotel, and we hope to welcome you back for another peaceful stay in the future.Sincerely, Hotel Manager

8/10 Bien

ASHLEY

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service et équipements
Thanks
Réponse de Hotel Manager le 3 févr. 2024
Dear ASHLEY, Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely Hotel Manager

6/10 Satisfaisant

Michelle

Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 21 mars 2024
Dear Michelle,Thank you for providing a rating for your experience. We appreciate your feedback and would love to know more about your stay to better understand how we can improve and meet your expectations. If there are any specific areas where we fell short, please let us know so that we can address them accordingly. We hope to see you again soon.Sincerely, Hotel Manager

10/10 Excellent

Jennifer

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely hotel, absolutely recommend
While they are remodeling, so there's a bit of a smell when you enter, the new rooms are gorgeous. The breakfast is wonderful and the staff is amazing. I would absolutely recommend.
Séjour de 3 nuits en janvier 2024
Réponse de jc le 30 janv. 2024
Dear JenniferThank you very much for sparing your time and putting a very positive feed back for your recent stay at our hotel. Hope to see you again here when you are in town.General Manager

2/10 Horrible

Aleshia

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Horrible
First this place is under construction. NO WHERE did it say it was being renovated. I would have never booked a room here. The lobby smelled like smoke and was a mess. The female workers at the check in had loud music on and were very loudly laughing and talking. They checked us in and we went to the room. Th toilet seat had dried urine all over it. The tiles in the bathroom were dirty. There was dry wall dust over everything. Didnt say anything, because they could care less by how they acted during check in. Beds ok. Floor ok. Thermostat was broken. At 7AM very loud music was being played outside and down the hall. Workers were yelling down the hallway at each other WTH!! So rude, ignorant. They could careless of guests who checked in late last night. Breakfast was typical and eggs were cool and overcooked. Never would I ever stay here again. If this wasn't a no refund on hotels.com, we would have left and stayed elsewhere. I feel we were cheated and misled. Nowhere did it say they were under construction. Could not wait to leave.
Séjour de 2 nuits en janvier 2024
Réponse de Jc le 28 janv. 2024
Dear Aleshia,We apologize for any inconvenience caused during your stay. Our goal is to provide a comfortable and peaceful environment for our guests. Your feedback is valuable, and we will work to address and minimize any noise, smell issues to enhance the overall guest experience. Thank you for bringing this to our attention, and we hope to have the opportunity to improve your impression in the future.Sincerely, Hotel Manager

2/10 Horrible

Jose

Séjour de 6 nuits en janvier 2024
Réponse de Jc le 28 janv. 2024
Dear Jose,We apologize for the fact that your stay with us didn't meet your expectations. If there's anything in particular that you'd like to share with us or if you have any suggestions on how we can improve, please don't hesitate to let us know. Thank you for choosing to stay with us, and we're looking forward to the chance to have you as our guest again.Sincerely,Hotel Manager

10/10 Excellent

Maebell

Great time
Séjour de 3 nuits en décembre 2023
Réponse de Jc le 9 janv. 2024
Hello Maebell,Thank you so much for your stay and gracious remarks! Taking care of our guests is our highest priority, but it's so good to hear that they are satisfied with the stay and our hospitality.I am quite glad to hear that you enjoyed your time here.If you are ever back to visit, please give us a call and we would be delighted to have you back.Warm Regards,General ManagerJ C Kapoor

10/10 Excellent

Jo

Séjour de 3 nuits en décembre 2023
Réponse de Hotel Manager le 2 janv. 2024
Dear Guest,Thanks for the stay and great feedback by giving us a 5 rating. It is really encouraging. We feel proud when we get such ratings and it motivates us to serve better. We Look forward to welcoming you again.Sincerely, Hotel Manager

2/10 Horrible

John

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2023
Réponse de Hotel manager le 11 déc. 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

8/10 Bien

Deandrea

Les points forts : Personnel et service
Great customer service
Séjour de 2 nuits en novembre 2023
Réponse de Hotel Manager le 29 nov. 2023
Dear Deandrea,Thank you for your feedback. We're delighted to hear that you experienced great customer service. Providing excellent service is a priority for us, and we appreciate your positive feedback. We look forward to hosting you again in the future. Sincerely, Hotel Manager

10/10 Excellent

Jerry

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
It was clean and friendly staff and the area was safe!
Séjour de 3 nuits en novembre 2023
Réponse de Hotel Manager le 29 nov. 2023
Dear Jerry,Thank you for your positive feedback. We're thrilled to hear that your stay was positive, with a clean environment, friendly staff, and a safe area. Providing a welcoming and secure experience is a top priority, and we're glad we could meet your expectations. We hope to welcome you back for another great stay in the future.Sincerely, Hotel Manager

4/10 Médiocre

Phyllis

Voyage d’affaires
Too noisy
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 20 nov. 2023
Dear Phyllis,We apologize for any inconvenience caused by noise during your stay. Our goal is to provide a comfortable and peaceful environment for our guests. Your feedback is valuable, and we will work to address and minimize any noise issues to enhance the overall guest experience. Thank you for bringing this to our attention, and we hope to have the opportunity to improve your impression in the future.Sincerely, Hotel Manager

10/10 Excellent

Colin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Like the remodel…the hotel room we stay does not have hair blower
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 20 nov. 2023
Dear Colin,We're pleased to hear that you liked the remodel. However, we apologize for the inconvenience of not having a hair dryer in your room. Your feedback is valuable, and we'll address this to ensure a more comfortable stay for our guests in the future. Thank you for bringing it to our attention, and we hope to welcome you back for an even better experience.Sincerely, Hotel Manager

8/10 Bien

Allen A

Les points forts : Propreté, personnel et service, confort de la chambre
Overall stay was comfortable besides the remodeling going on up on 3rd floor. Nice staff , very friendly, acknowledged us everytime we crossed paths . The free breakfast was tasteful. The only downfall was the sink in the bathroom to forever to drain out and there wasn’t a tv guide in the room or on the tv to know what channels were available to watch. Comfortable bed made a good nights sleep very pleasant
Séjour de 7 nuits en novembre 2023
Réponse de Hotel Manager le 20 nov. 2023
Dear Allen,Thank you for your visit. We're glad to hear that your overall stay was comfortable and that you found our staff friendly and the breakfast tasteful. We apologize for the inconvenience caused by the remodeling on the 3rd floor. Your feedback about the slow-draining sink and the absence of a TV guide is valuable, and we will address these issues to enhance the guest experience. We hope to welcome you again soon.Sincerely, Hotel Manager

8/10 Bien

Clyde

Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 30 nov. 2023
Dear Clyde, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We hope to welcome you again soon.Sincerely, Hotel Manager

10/10 Excellent

Collin

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté
Under construction.
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 10 nov. 2023
Dear Collin,Thank you for your feedback. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. We rely on guests like you to tell us when we’re doing well and when we are so we can get better. If we let you down, we apologize. We will make sure we do better than ever for future guests. Please visit us again.Sincerely, Hotel Manager

10/10 Excellent

Tiffinie

Voyage en famille avec de jeunes enfants, Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Some construction beautiful rooms
Séjour de 3 nuits en novembre 2023
Réponse de Hotel Manager le 9 nov. 2023
Dear Tiffinie,Thank you for your feedback. We're thrilled to hear that you find the rooms beautiful! Our goal is to create a space that not only meets but exceeds expectations. Your positive feedback is truly motivating for our team. We look forward to welcoming you again soon.Sincerely, Hotel Manager

6/10 Satisfaisant

Keri

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Manager. le 19 oct. 2023
Dear Keri,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay. Sincerely, Hotel Manager

4/10 Médiocre

DEBRA

Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Manager le 14 oct. 2023
Dear DEBRA,We apologize for the fact that your stay with us didn't meet your expectations. If there's anything in particular that you'd like to share with us or if you have any suggestions on how we can improve, please don't hesitate to let us know. Thank you for choosing to stay with us, and we're looking forward to the chance to have you as our guest again.Sincerely,Hotel Manager

8/10 Bien

Darcel

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had a great stay for the weekend. It was clean and staff were friendly. The bed was comfortable.
Séjour de 2 nuits en octobre 2023
Réponse de Hotel Manager. le 10 oct. 2023
Dear Darcel,Your experience is important to us, so thanks for sharing it. Thanks for your kind words about our clean, comfortable, and friendly hotel with plenty of amenities. Most guests who stay with us experience contentment and leave pleased. Our firm commitment to every action is undoubtedly to be the best hotel in this area. We look forward to having you with us again. Thanks for your honest remarks. Sincerely, Hotel Manager

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Their were renovations happening but place was ultimately clean and nice. Staff was very nice. The only problem we had was there seemed to be a shortage of towels.
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Manager. le 10 oct. 2023
Dear Guest,Thank you for your kind feedback, and we appreciate your understanding regarding the ongoing renovations. We're pleased to hear that you found our staff to be very nice and that you still had a clean and pleasant experience despite the renovations. However, we apologize for any inconvenience you encountered due to a shortage of towels. We will address this issue with our housekeeping team to ensure that such shortages are minimized in the future. We look forward to the opportunity to serve you better on your next visit.Sincerely,Hotel Manager.

6/10 Satisfaisant

Nicole

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Manager. le 10 oct. 2023
Dear Nicole,Thanks for staying with us and giving us a 6-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. Hope you will visit us again soon. Sincerely,Hotel Manager.

8/10 Bien

Demetrius

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
It was good except for the check in. It took 20 minutes to get checked in because they was all over the place
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Manager le 8 oct. 2023
Dear Guest,We appreciate your feedback about your recent stay. We are glad to hear that you had a good overall experience. But, we apologize for the delay and any inconvenience you experienced during the check-in process. Your feedback is valuable, and we will use it to improve our efficiency and ensure a smoother check-in experience for our guests. Thank you for bringing this to our attention, and we hope to provide you with an even better stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Jphn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Manager le 4 oct. 2023
Dear Guest,Thanks for your stay at our hotel and the valuable review. Our goal is total guest satisfaction, and we're glad that we could match your expectations. Every day, we get the honor of serving many guests and their families who report satisfaction with their stay with us. Hope that you will give us repeated opportunities to serve you. Sincerely,Hotel Manager

4/10 Médiocre

Beki

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Manager le 2 oct. 2023
Dear Guest,Thanks for your stay. We are sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. We are disappointed that we could not satisfy you. We will take the necessary steps to improve your stay experience and ensure that your next stay at our hotel will be a memorable one. Please visit us again.Sincerely,Hotel Manager

2/10 Horrible

Tommy

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Manager le 2 oct. 2023
Dear Tommy,Thanks for the stay, but it's sad to see the 2 rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely,Hotel Manager

8/10 Bien

Yia

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en septembre 2023
Réponse de Hotel Manager. le 28 sept. 2023
Dear Yia,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. Hope you will visit us again soon. Sincerely,Hotel Manager.

10/10 Excellent

Za

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great staffing
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Manager le 27 sept. 2023
Dear Guest,Thank you for your positive feedback. We're delighted to hear that you had a positive experience with our staff during your stay. Providing excellent service is one of our top priorities, and your feedback is greatly appreciated. We hope to continue exceeding your expectations in the future, and we look forward to welcoming you back for another great stay. Sincerely,Hotel Manager