Piscine
Vérifier la disponibilité

Avis sur Baymont by Wyndham Waukesha

2.5 out of 5
Baymont by Wyndham Waukesha
2111 E Moreland Blvd, Waukesha, WI

Avis

7,0

Bien

Note des voyageurs de 10 (Excellent), d’après 197 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 326 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 254 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 142 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 83 avis sur 1002." "

7,0/10

Propreté

7,6/10

Personnel et service

6,8/10

Équipements

6,6/10

Infrastructures et conditions de l’hébergement

6,8/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Barbara J

Voyage en couple
Les points forts : Personnel et service
The price was right. A very average place to stay.
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 15 avr. 2024
Dear Barbara J, Thank you for your feedback. We're glad to hear that you found the price to be right for your stay. However, we apologize if the overall experience was average for you. Your satisfaction is important to us, and we're always looking for ways to improve. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager

8/10 Bien

Susan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pleasantly surprised for the price. Will definitely stay here again.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 15 avr. 2024
Dear Susan, Thank you for your nice comments. We're thrilled to hear that you were pleasantly surprised by your stay with us, especially considering the price! Providing great value for our guests is important to us, and we're delighted that we exceeded your expectations. We are glad we could satisfy you, as we do so many others each day. Thanks again for your pleasant feedback.Sincerely, Hotel Manager

2/10 Horrible

Natasha, Eagle River

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The people above us were stomping around the room at 1:00. The bathroom door knob was broken before arrival, and was charged a fee for a security deposit haven’t received it back and I even took all my trash and kept the room tidy
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 15 avr. 2024
Dear Natasha, At this moment, we have noted your concerns as mentioned for further review and investigation. Please allow us time till we do the necessary verification of your claims. Nevertheless, we will reach out to the appropriate team leader concerning the underlying matter. We hope to be able to foster a quick response that will be satisfactory to you. Sorry for any inconvenience. Sincerely, Hotel Manager

2/10 Horrible

Diego

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 16 avr. 2024
Dear Diego,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

8/10 Bien

Elizabeth

Séjour de 1 nuit en avril 2024

10/10 Excellent

Nancy

Voyage en couple
Les points forts : Propreté et équipements
Very clean and so quiet. Staff were so very nice
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 8 avr. 2024
Dear Nancy,Thank you very much for the stay and the fantastic sharing. We're delighted to hear that you found our hotel very clean and quiet and that our staff provided excellent service during your stay. Guest satisfaction is, of course, a big reward for our hospitality. It was our privilege to serve you and hope you will give us more opportunities to do so. Sincerely, Hotel Manager

10/10 Excellent

Bridgette

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This hotel is a wonderful place to stay at
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 8 avr. 2024
Dear Bridgette,Thank you for your positive feedback. We're thrilled to hear that you had a wonderful experience during your stay at our hotel. Your satisfaction is our top priority, and we're delighted that we could provide you with an enjoyable stay. We hope to welcome you back again in the future for another wonderful experience. Sincerely, Hotel Manager

10/10 Excellent

Linda

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
none
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 8 avr. 2024
Dear Linda,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

6/10 Satisfaisant

Kevin

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
Just a 3.5 star hotel not the best not the worst
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 4 avr. 2024
Dear Kevin,Thank you for sharing your rating and feedback. We strive to offer a comfortable and pleasant experience to all our guests. While we regret not meeting your expectations entirely, we value your input as it helps us continually improve our services. If there's anything specific you feel we could enhance, please don't hesitate to let us know. We hope to have the opportunity to host you again and provide a more satisfying stay in the future.Sincerely, Hotel Manager

8/10 Bien

Hue

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This hotel was fine. staff was friendly and the room was clean
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 1 avr. 2024
Dear Guest,Thank you for your stay. We're glad to hear that you had a satisfactory experience during your stay at our hotel. Thank you for complimenting our friendly staff and clean rooms. Your satisfaction is our priority, and we're delighted that we met your expectations. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future!Sincerely, Hotel Manager

6/10 Satisfaisant

Emmanuel, New Berlin

Les points forts : Propreté
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 25 mars 2024
Dear Guest,Thanks so much for your very kind feedback. I sincerely appreciate your 3 rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again.Sincerely, Hotel Manager

2/10 Horrible

Joshua

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
At check-in made us pay a security deposit for the room and said he does that for every customer and that I would be refunded upon checkout. Went back down to the desk because my pool access card was not working. Another customer comes and checks in and does not ask him for a security deposit. Rooms were dirty neighbors were loud and yelling all night we ordered delivery because we did not feel safe to leave our room. And never got my deposit back
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 5 mars 2024
Dear Joshua,At this moment, we have noted your concerns as mentioned for further review and investigation. Please allow us time till we do the necessary verification of your claims. Nevertheless, we will reach out to the appropriate team leader concerning the underlying matter. We hope to be able to foster a quick response that will be satisfactory to you. Sorry for any inconvenience. Sincerely, Hotel Manager

10/10 Excellent

LaTrisha

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
N/A
Séjour de 2 nuits en janvier 2024
Réponse de Hotel Manager le 20 févr. 2024
Dear LaTrisha,Thank you for your stay. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

2/10 Horrible

Zuri

Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 21 mars 2024
Dear Zuri,Thanks for the stay but sad to see the single rating. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

8/10 Bien

Patrick

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect location for us
Séjour de 6 nuits en janvier 2024
Réponse de Hotel Manager le 22 janv. 2024
Dear Patrick,Thank you for the wonderful review of your stay at our hotel. We're delighted to hear that our location was perfect for you! We appreciate your positive feedback and look forward to welcoming you back if your plans bring you our way again.Sincerely, Hotel Manager

6/10 Satisfaisant

James

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Staff was amiable and helpful. Room was basic and clean. Pool was NOT available and snow removal was very poor - inconvenient and even dangerous.
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 15 janv. 2024
Dear James,Thank you for taking the time to write about your recent stay with us. We appreciate your pleasant remarks and will work on addressing the issues you have raised. We look forward to welcoming you again soon. Sincerely, Hotel Manager

4/10 Médiocre

Monica

Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 14 janv. 2024
Dear Guest,Thank you for taking the time to share your feedback on your recent stay with us. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. You can expect a still better experience next time. Sincerely, Hotel Manager

2/10 Horrible

Mary

Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 14 janv. 2024
Dear guest, Thank you for staying at our hotel during your last visit to our area. We welcome your review and comments. We apologize for the customer service. It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Sincerely, Hotel Manager

10/10 Excellent

Yelitza

Séjour de 3 nuits en décembre 2023
Réponse de Hotel Manager le 24 janv. 2024
Dear Yelitza,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience. Sincerely, Hotel Manager

10/10 Excellent

richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager. le 9 janv. 2024
Dear richard,Thanks for your feedback. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

10/10 Excellent

Jane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice
Very clean and safe. Everyone very friendly. Will stay there again.
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 28 déc. 2023
Dear Jane,Thank you for your positive feedback on the cleanliness, safety, and friendliness of our staff. We're thrilled you had a great experience and plan to return. We are glad we could satisfy you, as we do so many others each day. Thanks again for your pleasant feedback.Sincerely, Hotel Manager

2/10 Horrible

Donna

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Just a very AWFUL PLACE TO STAY!
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 22 déc. 2023
Dear Donna,We're genuinely sorry to hear about your disappointing experience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

2/10 Horrible

Donna

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The MANAGER IS VERY VERY RACIST! BREAKFAST WAS OLD AND COLD! THE WIFE IS NASTY!
Séjour de 2 nuits en décembre 2023
Réponse de Hotel Manager le 23 déc. 2023
Dear Donna,Unfortunately, we have been unable to offer you a positive experience this time. We try to make everyone's stay with us memorable and regret that we fell short of your expectations. We will take steps to improve everything and hope that you will return soon and have an enjoyable stay.Sincerely, Hotel Manager

8/10 Bien

Laird

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager. le 21 déc. 2023
Dear Laird,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the four stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Please stay with us again.Sincerely, Hotel Manager

2/10 Horrible

Donna

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Horrible Management !
Was treated very POORLY!
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 25 déc. 2023
Dear Donna,We apologize for the fact that your stay with us didn't meet your expectations. If there's anything in particular that you'd like to share with us or if you have any suggestions on how we can improve, please don't hesitate to let us know. Thank you for choosing to stay with us, and we're looking forward to the chance to have you as our guest again.Sincerely, Hotel Manager

8/10 Bien

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I was impressed with the curtesy and professionalism of the front desk staff in dealing with rude customers.
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 20 déc. 2023
Dear David,Thank you for acknowledging the exceptional courtesy and professionalism of our front desk staff. Our front desk staff takes pride in providing courteous and professional service to all guests, and we're delighted their efforts made a positive impression on you. We hope to welcome you back for an even better experience.Sincerely, Hotel Manager

4/10 Médiocre

Mer

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nickel and diming
Asked for an extra towel to use as hair wrap, was denied because a dirty towel was needed for exchange. Had to explain to front counter that towel was extra not replacement. Told would be extra charge if not all 4 towels were not found when checking out. Needed an extra set of sheets, request denied. Hotel didn't have any extra. Ironing board cover needed replacement. Shower head sprayed everywhere. Needed replacement. basic necessities. Nothing extravagant and customer service, nothing special also.
Séjour de 2 nuits en décembre 2023
Réponse de Hotel Manager le 19 déc. 2023
Dear Guest,Thanks for the feedback. We are sorry that we failed to meet your expectations in some ways. Your comments are very important in helping us improve our services and facilities. We apologize and shall work further to improve the amenities based on your observations. Hope you will visit again soon.Sincerely, Hotel Manager

10/10 Excellent

Ross

Séjour de 7 nuits en décembre 2023
Réponse de Hotel Manager le 16 déc. 2023
Dear Guest,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again.Sincerely, Hotel Manager

6/10 Satisfaisant

Donna

Les points faibles : Personnel et service et confort de la chambre
I just wished they treat all guests the same. Me and my fiancé do not get the same friendly response or recognition as other guests.
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 14 déc. 2023
Dear Donna,Thank you for your feedback. We apologize for any disparity in the service you and your fiancé experienced. Ensuring equal and positive treatment for all guests is our priority, and we regret if this fell short during your stay. Your feedback is valuable, and we'll address this with our team to enhance consistency in our service. We appreciate your understanding and hope to provide an improved experience during any future visits.Sincerely, Hotel Manager

4/10 Médiocre

Donna

Les points faibles : Personnel et service et confort de la chambre
Uncomfortable due to management.
The manager is rude to certain people, he’s very rude and judgmental! He made our last days there very UNCOMFORTABLE AND UNPLEASANT! After being there over a month! The 3rd shift “Smith “ is very polite and friendly.
Séjour de 2 nuits en décembre 2023
Réponse de Hotel Manager le 12 déc. 2023
Dear Donna,Thank you for your feedback. We deeply apologize for any rudeness or lack of courtesy you encountered during your stay. This behaviour is not reflective of our standards or values, and we take your feedback seriously. Rest assured, we will address this matter with our team to ensure it doesn't happen again. We hope you will visit again soon.Sincerely, Hotel Manager

6/10 Satisfaisant

Bobbi

Les points forts : Personnel et service
Les points faibles : Propreté
Decent stay, could be cleaner
The room was not the cleanest, carpet was ripped with carpet tacks exposed. Pool was very cold. employees were friendly.
Séjour de 2 nuits en décembre 2023
Réponse de Hotel Manager le 6 déc. 2023
Dear Bobbi,Thank you for your stay. We're glad you found our employees friendly, but we're sorry to hear about the cleanliness issues in your room and the condition of the carpet. Your feedback about the pool temperature is also noted. We shall work further to improve the amenities based on your observations. Guest feedback is important to us for improvement. Hope to welcome you again soon. Sincerely, Hotel Manager

10/10 Excellent

Donna

Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 5 déc. 2023
Dear Donna,Thank you for staying with us and giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again.Sincerely, Hotel Manager

10/10 Excellent

Donna

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything
Séjour de 2 nuits en novembre 2023
Réponse de Hotel Manager le 30 nov. 2023
Dear Donna,Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again.Sincerely, Hotel Manager

6/10 Satisfaisant

Michael

Voyage en couple
Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
I do not like odor and shower is dirty and ok and we like environment can do many thing near around it.
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 29 nov. 2023
Dear Michael,We're glad to know that you appreciate the surrounding environment and the various activities available nearby. We apologize for the inconvenience caused by the odor and the cleanliness of the shower during your stay. Your feedback is valuable, and we'll take immediate action to address these issues to ensure a more comfortable experience for our guests. Please visit us again.Sincerely, Hotel Manager

10/10 Excellent

Donna

Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 18 nov. 2023
Dear Donna,We thank you for your 10/10 rating and hope that your stay with us was pleasant. We appreciate the opportunity to serve you and look forward to welcoming you back in the future.Sincerely, Hotel Manager

10/10 Excellent

Donna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 18 nov. 2023
Dear Donna,We thank you for your 10/10 rating and hope that your stay with us was pleasant. We appreciate the opportunity to serve you and look forward to welcoming you back in the future.Sincerely, Hotel Manager

10/10 Excellent

peyton

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 13 nov. 2023
Dear Peyton,Thank you for staying with us and giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again.Sincerely, Hotel Manager

8/10 Bien

Denise

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is well maintained and very clean. It's an older hotel , but they have put a shiny new look and paint on it. The bed is very comfortable with white sheets , a cozy quilt with very soft expensive pillows . I slept very well. It's right by a 4 lane , but the brick and block make it great for sleeping. Black out curtains are in every room. They have designer Dove cucumber soap , shampoo and conditioner , which ( cucumber) is my favorite. The towels are crisp and clean. They have maid service daily if needed. If you run out of something you can ask. The breakfast daily is bagels and cream cheese or peanut butter. Toast with butter or peanut butter. 2 different kinds of brand name cereal with milk. Fluffy scrambled eggs , ham slices , orange or apple juice , decaf coffee or regular , regular coffee all day with creamers and or Splenda. They also have crisp red apples ! The breakfast is fabulous! The owners and workers are very nice , polite and accommodating. Overall it was a great stay ( 1 week ) at an affordable price. Don't change anything ! Sincerely , Denise
Séjour de 6 nuits en novembre 2023
Réponse de Hotel Manager le 20 nov. 2023
Dear Denise,Thank you very much for your stay and the wow feedback. We are excited to read such a wonderful comment about your stay. It is heartening to hear the satisfaction of our guests. The entire hotel team will be looking forward to welcoming you back soon.Sincerely, Hotel Manager

10/10 Excellent

Donna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 3 nov. 2023
Dear Donna,Thank you for staying with us and giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again.Sincerely,Hotel Manager

6/10 Satisfaisant

Robin

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Great property, staff is frustrating
We booked a suite which is nicer than we would normally travel. A few days before our trip, we extended the stay out an additional day and called to clear this with the front desk to ensure we could have the same room twice. We didn’t encounter any issues at check-in, but on our second day we got several calls from the front desk that we needed to come down and re-file our card. This was at 11am, so much for staying another night to sleep in! Our second night was also uneventful, but our last morning we ran into another issue with the front desk. Again communicated in advance, we were told we could check out late at 1230-1, at our convenience. 1100 sharp the manager was banging on our door telling us to leave immediately or we would be charged for a second night in full. I protested that we had already used the late checkout that comes with Diamond status, and she said we had to be out by 1130, or again, we would be charged a full night. Great property, not so great (female) desk agent.
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Manager le 3 nov. 2023
Dear Robin,Thank you for your feedback. We're glad to hear that you enjoyed the suite and found the property great. However, we apologize for the issues you encountered with the front desk during your stay. We will investigate these incidents further and address the concerns raised with our management team to prevent such issues from occurring in the future. Please visit us again.Sincerely,Hotel Manager

10/10 Excellent

spencer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Manager. le 2 nov. 2023
Dear spencer,We want to thank you for sharing such encouraging feedback by giving it a 10-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely,Hotel Manager.

10/10 Excellent

Donna

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Manager. le 2 nov. 2023
Dear Donna,Thanks for your feedback. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely,Hotel Manager.

8/10 Bien

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Manager le 3 nov. 2023
Dear James,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely,Hotel Manager

10/10 Excellent

Donna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Manager le 31 oct. 2023
Dear Donna,We thank you for your 10/10 rating and hope that your stay with us was pleasant. We appreciate the opportunity to serve you and look forward to welcoming you back in the future.Sincerely,Hotel Manager

6/10 Satisfaisant

Keith

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Old facility, no elevator to get to second floor. Musty smell in rooms, burnt-out light bulbs, dirty wash cloth hidden underneath clean towels
Séjour de 4 nuits en octobre 2023
Réponse de Hotel Manager le 31 oct. 2023
Dear Keith,Thanks for the feedback. We regret the unpleasant experience you had during your stay with us. This is not what we want to provide to our guests. I have noted the issues highlighted by you and will get them resolved by the concerned team. Hope you will give us yet another opportunity to serve you better in the future. Sincerely,Hotel Manager

10/10 Excellent

Donna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Manager le 31 oct. 2023
Dear Donna,We thank you for your 10/10 rating and hope that your stay with us was pleasant. We appreciate the opportunity to serve you and look forward to welcoming you back in the future.Sincerely,Hotel Manager

10/10 Excellent

Donna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Manager le 31 oct. 2023
Dear Donna,We thank you for your 10/10 rating and hope that your stay with us was pleasant. We appreciate the opportunity to serve you and look forward to welcoming you back in the future.Sincerely,Hotel Manager

10/10 Excellent

Josh

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Manager le 19 oct. 2023
Dear Josh,Thank you for staying with us and giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again.Sincerely,Hotel Manager

8/10 Bien

Kristin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
The room was nice and clean. Breakfast was a little bare and they didnt have real insulated ice buckets. We had to ask for one and they dug around in a closet for a square plastic thing, and then gave us a random plastic liner with a hole in it.
Séjour de 2 nuits en septembre 2023
Réponse de Hotel Manager le 17 oct. 2023
Dear Kristin,Thank you for your stay. We're glad to hear that you found your room nice and clean. But at the same time, We are sorry for the inconvenience caused to you as mentioned in your negative feedback and we assure you that we will work on it and that improvement can be seen during your next stay. Sincerely,Hotel Manager

8/10 Bien

Syn

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté
I liked that they were really nice to let us stay another night
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Manager le 16 oct. 2023
Dear Guest,Thank you for your stay. We're pleased to hear that our hotel was accommodating and flexible in extending your stay for another night. Your comfort and satisfaction are important to us, and we're glad we could meet your needs. We look forward to welcoming you again.Sincerely,Hotel Manager