Restaurant

Avis sur Mercure Milton Keynes

4 out of 5
Mercure Milton Keynes
Monks Way Two Mile Ash, Milton Keynes, England

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 515 avis sur 1009." "
Note des voyageurs de 8 (Bien), d’après 347 avis sur 1009." "
Note des voyageurs de 6 (Satisfaisant), d’après 79 avis sur 1009." "
Note des voyageurs de 4 (Médiocre), d’après 36 avis sur 1009." "
Note des voyageurs de 2 (Horrible), d’après 32 avis sur 1009." "

9,0/10

Propreté

8,8/10

Personnel et service

8,6/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté et confort de la chambre
Hôtel ne mérite pas 4 étoiles, un peu vieux le design des chambres et salle de bain trop petite
Séjour de 3 nuits en décembre 2023

10/10 Excellent

Brigitte

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour agréable à renouveler
Très bel hôtel, juste un petit problème avec notre bouteille d'eau qui a été oubliée à partir du 2ème jour.
Séjour de 5 nuits en décembre 2019

4/10 Médiocre

Thierry, Chenex France

Les points forts : Propreté
Bien
J ai oublié 2 chemises. Vous les avez pas retrouver

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

Chi Fai

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fast check in and check out. Nice staff.
Séjour de 5 nuits en mai 2024

10/10 Excellent

Bridget

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quiet
Séjour de 1 nuit en avril 2024

8/10 Bien

Ricky

Les points forts : Propreté
Séjour de 1 nuit en mai 2024

10/10 Excellent

Glynn

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was really good. I didn’t dine here but in all respects the staff were helpful and very polite. The EV chargers on site did not work and looked as though they hadn’t for a while. That needs urgent attention.
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Sophie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Modern and comfortable good sized room and bathroom with waterfalla shower. Restaurant for breakfast was spacious and breakfast options were good both hot and continental. Staff were courteous and welcoming. Parking was easy and plentiful. Overnight was quiet even though there was a wedding party in. We could hear the shower running from next doors room but other than that weren't disturbed. Very disappointing for a 4* hotel to be assigned a room with extensive carpet damage. Requested a mug at breakfast to have a latte as cups are too small a size however was told there are no mugs. Given you can have a mug in a Premier Inn and dont have the option to have a latte this was pretty disappointing.
Séjour de 1 nuit en mai 2024

8/10 Bien

James

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
All good generally, rather disappointed in the shower, the room we had the shower either melted your skin off or was ice cold, no in-between temperatures (#255)
Séjour de 1 nuit en mars 2024

10/10 Excellent

Graham

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Decent hotel in a very convenient location. Room decor needs a bit of a spruce up but it was very clean and comfortable, Great value for money and plenty of choice for breakfast. We would certainly stay again if in the area.
Séjour de 1 nuit en mars 2024

8/10 Bien

Penny

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good hotel for work travel with easy access and parking. Comfortable rooms.
Séjour de 1 nuit en mars 2024
Réponse de Ross P, General Manager le 12 mars 2024
Dear Penny, thank you for posting about the Mercure Milton Keynes. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all the team as a way of celebrating the great guest experiences we delivered. Once again, we appreciate you taking the time to share your feedback and hope to welcome you back again very soon.Kind regards

10/10 Excellent

Joao

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Ross P, General Manager le 4 mars 2024
Dear Joao, thank you for posting about your visit to the Mercure, Milton Keynes.It is always great to hear feedback and kind words, particularly when it comes from those who matter the most – you! Your feedback has been shared with all the team as a way of recognising the guest experiences we delivered. Once again, we appreciate you taking the time to share your feedback and hope to welcome you back again very soon.

10/10 Excellent

lauren

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Ross P, General Manager le 4 mars 2024
Dear Lauren, thank you for posting about your visit to the Mercure, Milton Keynes.It is always great to hear feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all the team as a way of recognising the guest experiences we delivered. Once again, we appreciate you taking the time to share your feedback and hope to welcome you back again very soon.

8/10 Bien

Michael

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Nice room bad plumbing.
Nice hotel, great reception desk team but the room plumbing was grim. The washbasin was bunged with food (I like to think it wasn’t vomit) and the toilet wouldn’t flush well. In general the room was clean and comfortable. Nice bar. Nice staff.
Séjour de 1 nuit en février 2024
Réponse de MMK le 26 févr. 2024
Dear MichaelThank you for your review. We're happy to hear you enjoyed the hotel, room and bar. We are also grateful for your kind words about the team, we will be sure to pass them along.We are sorry, however, for your experience with the bathroom. This is not up to the quality or standard or cleanliness we usually pride ourselves on. Rest assured we are investigating this matter as priority to ensure error such as this do not occur again. We very much hope you give us the opportunity to welcome you again so we can showcase our true offering.Wishing you well in the meantime.

10/10 Excellent

Adele

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely hotel.
Séjour de 1 nuit en février 2024
Réponse de MMK le 26 févr. 2024
Dear AdeleThank you for your lovely review. We very much look forward to hopefully welcoming you again very soon and wish you well in the meantime.

10/10 Excellent

Anne

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Ross P, General Manager le 4 mars 2024
Dear Anne, thank you for posting about your visit to the Mercure, Milton Keynes.It is always great to hear feedback and kind words, particularly when it comes from those who matter the most – you! Your feedback has been shared with all the team as a way of recognising the guest experiences we delivered. Once again, we appreciate you taking the time to share your feedback and hope to welcome you back again very soon.

8/10 Bien

Colin

Voyage d’affaires
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Ross P, General Manager le 4 mars 2024
Dear Colin, thank you for posting about your visit to the Mercure, Milton Keynes.It is always great to hear feedback and kind words, particularly when it comes from those who matter the most – you! Your feedback has been shared with all the team as a way of recognising the guest experiences we delivered. Once again, we appreciate you taking the time to share your feedback and hope to welcome you back again very soon.

8/10 Bien

Jane

Séjour de 3 nuits en février 2024
Réponse de Ross P, General Manager le 4 mars 2024
Dear Jane, thank you for posting about your visit to the Mercure, Milton Keynes.It is always great to hear feedback and kind words, particularly when it comes from those who matter the most – you! Your feedback has been shared with all the team as a way of recognising the guest experiences we delivered. Once again, we appreciate you taking the time to share your feedback and hope to welcome you back again very soon.

10/10 Excellent

Amelia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great
Séjour de 1 nuit en février 2024
Réponse de MMK le 26 févr. 2024
Dear AmeliaThank you for your review. We're delighted to hear you enjoyed your stay and very much hope to welcoming you again very soon.

2/10 Horrible

Kevin

Séjour de 3 nuits en février 2024
Réponse de MMK le 26 févr. 2024
Dear KevinWe're sorry to hear your stay was not up to our usual standard. We'd love to understand more about your experience so we can ensure learning are taken to prevent any future reoccurrence. Wishing you well

10/10 Excellent

MR PARWINDER

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Ross P, General Manager le 4 mars 2024
Dear Mr Parwinder, thank you for posting about your visit to the Mercure, Milton Keynes.It is always great to hear feedback and kind words, particularly when it comes from those who matter the most – you! Your feedback has been shared with all the team as a way of recognising the guest experiences we delivered. Once again, we appreciate you taking the time to share your feedback and hope to welcome you back again very soon.

4/10 Médiocre

Dylan

Voyage d’affaires
Les points faibles : Propreté et personnel et service
Below parr
No room standards stayed for three nights rooms not made up poor excuse given
Séjour de 3 nuits en janvier 2024
Réponse de MMK le 12 févr. 2024
Dear DylanThank you for your review. We are sorry to hear you did not enjoy your experience with us. We are servicing the rooms every other day and on request. We apologise this was not made more clear to you.We very much hope you give us the opportunity to welcome you again and showcase our true offering.Wishing you well in the meantime.

6/10 Satisfaisant

Maia

Voyage d’affaires
Les points forts : Personnel et service
Mould in bathroom in the shower also mould around the windows. Rest was fairly clean. Staff were helpful. Gym incredibly basic, not enough equipment, only weight up to 16kg
Séjour de 2 nuits en février 2024
Réponse de MMK le 12 févr. 2024
Dear Maia,Thank you for your review. We're sorry to hear of your experience with us.Please rest assured this is not the standard of cleanliness we usually provide. Our rooms all undergo regular though deep cleaning and so we are investigating the issues raised as a matter of priority. We very much hope you give us the opportunity to welcome you again and showcase our true offering. Our gym has state of the art technogym equipment and we hope our tranquil views overlooking the golf course make for a nice setting for your workout. Wishing you well in the meantime.

10/10 Excellent

Danielle

Séjour de 1 nuit en février 2024
Réponse de Ross P, General Manager le 4 mars 2024
Dear Danille, thank you for posting about your visit to the Mercure, Milton Keynes.It is always great to hear feedback and kind words, particularly when it comes from those who matter the most – you! Your feedback has been shared with all the team as a way of recognising the guest experiences we delivered. Once again, we appreciate you taking the time to share your feedback and hope to welcome you back again very soon.

10/10 Excellent

Stephen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent hotel for Milton Keynes
Very good room, excellent breakfast. Staff all very helpful & polite. Free parking. Decent paths for morning run too.
Séjour de 1 nuit en février 2024
Réponse de MMK le 12 févr. 2024
Dear StephenThank you for your review. We're delighted to hear you enjoyed the hotel and your stay.We very much look forward to hopefully welcoming you again very soon. Wishing you well in the meantime.

10/10 Excellent

william

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great quality and comfort for a good price
Absolutely wonderful hotel - for the price you really cannot fault it. Clean, comfortable, food was nice, staff were very friendly. The shower was absolutely wonderful. Quiet rooms. Nice little studio gym. It's also just a little bit out of MK so it's nice and peaceful too.
Séjour de 1 nuit en janvier 2024
Réponse de MMK le 12 févr. 2024
Dear WilliamThank you for your review. We're delighted to hear you enjoyed your stay and will be sure to pass on your kind words to the team.We very much look forward to hopefully welcoming you again and wish you well in the meantime.

6/10 Satisfaisant

Sam

Séjour de 2 nuits en janvier 2024

10/10 Excellent

Tina

Voyage en groupe
Lovely Hotel
Stayed here for one night. A quick word on Shaun, he is a brilliant asset to your hospitality team! Would stay again, thanks, Garry and Tina
Séjour de 1 nuit en janvier 2024
Réponse de MMK le 12 févr. 2024
Dear TinaThank you for your lovely review. We're delighted to hear you enjoyed your stay and we will be sure to pass on your kind words to Shaun and the team. We very much agree, the staff are the heart of our hotel. We very much look forward to hopefully welcoming you again very soon and wish you well in the meantime.

8/10 Bien

Graham

Voyage d’affaires
Les points forts : Propreté
More 3 than 4 stars!
The bar area was modern, but the rest of the hotel feels tired. Dining room is souless, the furniture in the rooms is tired. The first impressions from the recoptionist to the bar and restaurant staff was really poor, but got better to fair.
Séjour de 1 nuit en janvier 2024
Réponse de MMK le 12 févr. 2024
Dear GrahamThank you for your review. We're sorry to hear you did not fully enjoy your stay. We are in the process of making renovations and upgrades to our features and hope you give us the opportunity to welcome you again very soon to showcase our new offerings. Wishing you well in the meantime.

6/10 Satisfaisant

Lisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Not bad but not the greatest.
Aesthetically pleasing. Dinner was lovely. Breakfast not so much. Room was comfortable generally but the bed was 2 singles together. Felt the gap all night especially as one matress was softer than the other. Air con left on, no instructions how to change it so was cold.
Séjour de 1 nuit en janvier 2024
Réponse de MMK le 12 févr. 2024
Dear LisaThank you for your review. We're happy to hear you found the hotel to be aesthetically pleasing and enjoyed dinner.We are sorry however, for your experience with breakfast and the bed. These are not in keeping with the level of service and hospitality we usually provide. We very much hope you give us the opportunity to welcome you again and showcase our true offering.Wishing you well in the meantime.

10/10 Excellent

Chloe

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Ross P, General Manager le 4 mars 2024
Dear Chloe, we really appreciate you posting a review about your visit to hotel.It is always great to hear feedback and kind words, particularly when it comes from those who matter the most – you! Your feedback has been shared with all the team as a way of recognising the guest experiences we delivered. Once again, we appreciate you taking the time to share your feedback and hope to welcome you back again very soon.

4/10 Médiocre

Jacob

Les points faibles : Propreté et équipements
Rooms were tired. No hairdrier or fridge in the room. Breakfast was worse than premier inn. No amenities in bathroom and terrible tea and coffee making in the room. I would stay at travel lodge next time.
Séjour de 1 nuit en janvier 2024
Réponse de MMK le 12 févr. 2024
Dear JacobThank you for your review. We apologise for your experience as this is not the quality of service we usually deliver.Please rest assured we have looked into the issues raised to ensure they do not occur again.It is our hope you give us the opportunity to welcome you again and showcase our true offering.Wishing you well in the meantime.

8/10 Bien

Paul

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Ross P, General Manager le 4 mars 2024
Dear Paul, thank you for posting about your visit to the Mercure, Milton Keynes.It is always great to hear feedback and kind words, particularly when it comes from those who matter the most – you! Your feedback has been shared with all the team as a way of recognising the guest experiences we delivered. Once again, we appreciate you taking the time to share your feedback and hope to welcome you back again very soon.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Ross P, General Manager le 4 mars 2024
Dear A, thank you for posting about your visit to the Mercure, Milton Keynes.It is always great to hear feedback and kind words, particularly when it comes from those who matter the most – you! Your feedback has been shared with all the team as a way of recognising the guest experiences we delivered. Once again, we appreciate you taking the time to share your feedback and hope to welcome you back again very soon.

6/10 Satisfaisant

Malcolm, Peterborough

Voyage en couple
Nice room Let down by breakfast in morning Food at best Luke warm Poor service in restaurant
Séjour de 1 nuit en janvier 2024
Réponse de MMK le 12 févr. 2024
Dear MalcolmThank you for your review. We're happy to hear you liked the room but are sorry to hear of your experience with our F&B.This is not the quality of service and offering we usually deliver. Please rest assured we have made the necessary changes to prevent such occurrences taking place again.We very much hope you give us the opportunity to welcome you again and showcase our true offering.Wishing you well in the meantime.

10/10 Excellent

steven

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Ross P, General Manager le 4 mars 2024
Dear Steven, thank you for posting about your visit to the Mercure, Milton Keynes.It is always great to hear feedback and kind words, particularly when it comes from those who matter the most – you! Your feedback has been shared with all the team as a way of recognising the guest experiences we delivered. Once again, we appreciate you taking the time to share your feedback and hope to welcome you back again very soon.

6/10 Satisfaisant

Kevin

Les points faibles : Propreté et personnel et service
Séjour de 1 nuit en janvier 2024
Réponse de Ross P, General Manager le 4 mars 2024
Dear Kevin, thank you for taking the time to let us know about your experience while staying with us here at the Mercure Milton Keynes. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations on this occasion. We would very much have welcomed the opportunity to discuss and resolve your concerns at the time of your visit and prior to your departure from the hotel. Following you feedback I have shared this with the team to review and action any changes as required. Thank you again for taking the time to share your feedback as this allows us the opportunity to review the services and facilities that we offer our guests and as required action any required changes for the benefit of all our guests. I do trust that we will have the opportunity to welcome you back again to the hotel soon. This being the case if I could ask that you contact us in advance of your next visit, and we will oversee all arrangements.We look forward to welcoming you back very soon.

10/10 Excellent

Lynn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Ross P, General Manager le 4 mars 2024
Dear Lynn, thank you for posting about your visit to the Mercure, Milton Keynes.It is always great to hear feedback and kind words, particularly when it comes from those who matter the most – you! Your feedback has been shared with all the team as a way of recognising the guest experiences we delivered. Once again, we appreciate you taking the time to share your feedback and hope to welcome you back again very soon.

2/10 Horrible

daisy

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Ross P, General Manager le 4 mars 2024
Dear Daisy, thank you for taking the time to let us know about your experience while staying with us here at the Mercure Milton Keynes. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations on this occasion. We would very much have welcomed the opportunity to discuss and resolve your concerns at the time of your visit and prior to your departure from the hotel. Following you feedback I have since shared your comments with the team to action any changes as required. Thank you again for taking the time to share your feedback as this allows us the opportunity to review the services and facilities that we offer our guests and as required action any required changes for the benefit of all our guests. I do trust that we will have the opportunity to welcome you back again to the hotel soon. This being the case if I could ask that you contact us in advance of your next visit, and we will oversee all arrangements.We look forward to welcoming you back very soon.

10/10 Excellent

Randy

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best hotel to stay with
Séjour de 4 nuits en décembre 2023

2/10 Horrible

Vanessa

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Mrs Darby about are stay on 31st December
Hi we have been to you be for any always been great got some great memories. But when we got there the room had blood on carpet curtain hanging off and light over mirror twisted . We was moved and gave two drinks and we appreciated that customer serve was good . But the bed in new room was meant to be a double but the bed keep splitting in half so made it very uncomfortable. The hand towel was ripped at end and the shower has no plug cover . We then went for breakfast that was disappointing the bacon was so over done . And I’m not sure what happened to the scrambled egg that should have been stirred as looked sat to long . Then when you moved it with spoon it looked mouldy underneath very strange nothing was topped up and ripple where asking for the breakfast stuff and lady would just say she ask chef . As we payed for breakfast very disappointed.never complain but it was meant to be a special night for me and my partner. Also we was offered menu for evening we asked at bar can we order the lad said he would ask about never bothered. I did want to go back and say anything as already had too . And fire alarm keep going of but know one came and said sorry .
Séjour de 1 nuit en décembre 2023

4/10 Médiocre

Aneeka

Séjour de 1 nuit en décembre 2023

10/10 Excellent

palminder

Séjour de 2 nuits en décembre 2023
Réponse de Ross P, General Manager le 4 mars 2024
Dear Palminder, thank you for posting about your visit to the Mercure, Milton Keynes.It is always great to hear feedback and kind words, particularly when it comes from those who matter the most – you! Your feedback has been shared with all the team as a way of recognising the guest experiences we delivered. Once again, we appreciate you taking the time to share your feedback and hope to welcome you back again very soon.

10/10 Excellent

ReAnn

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff was absolutely wonderful. My stay there was perfect 🎄❤❄
Séjour de 5 nuits en décembre 2023

10/10 Excellent

Suzanne

Séjour de 1 nuit en décembre 2023
Réponse de Ross P, General Manager le 4 mars 2024
Dear Suzanne, on behalf of the entire hotel team, I want to thank you for sharing about your recent visit to the Mercure Milton Keynes.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all the team as a way of celebrating the great guest experiences we delivered. Once again, we appreciate you taking the time to share your feedback and hope to welcome you back again very soon.KInd regards

10/10 Excellent

Joao

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2023

10/10 Excellent

Jacqui

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

10/10 Excellent

tracey

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Just like to say thank you to the staff for being so friendly and proving extra milk and sugar when required! Really impressed with the reasonable price and the hotel.
Séjour de 1 nuit en décembre 2023