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Avis sur Kents Hill Park Training and Conference Centre

3.5 out of 5
Kents Hill Park Training and Conference Centre
Swallow House, Timbold Drive, Milton Keynes, England

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 192 avis sur 564." "
Note des voyageurs de 8 (Bien), d’après 193 avis sur 564." "
Note des voyageurs de 6 (Satisfaisant), d’après 89 avis sur 564." "
Note des voyageurs de 4 (Médiocre), d’après 46 avis sur 564." "
Note des voyageurs de 2 (Horrible), d’après 44 avis sur 564." "

8,2/10

Propreté

8,2/10

Personnel et service

7,4/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

6/10 Satisfaisant

philippe

Voyage d’affaires
Hotel moyen
Séjour de 1 nuit en janvier 2020

10/10 Excellent

Alexandre, Lille

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon hotel court séjour affaires dans le nord
Bon hotel pour court séjour affaires dans le nord de Londres. Petit déjeuner basique.
Séjour de 1 nuit en septembre 2018
Réponse de Gm le 30 oct. 2018
Merci d'avoir posté vos commentaires, je suis heureux que vous ayez apprécié votre séjour chez nous. Cordialement Simon et son équipe

4/10 Médiocre

Elise

Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Rabbit warren of hundreds of rooms! Directions to even get to my room missed a fundamental direction with signage and from reception is my room was upstairs. Wi-Fi was poor again no direction on how to set up. I was told as it was busy the WiFi is off try again in an hour. Had to change rooms as there was a tap in bathroom that you couldn’t turn off. They were accommodating to change rooms but wanted me to bring key back which was a 10 min walk to reception. The 2nd room was clean and comfortable.and I slept well.but won’t be staying again. At least I got more steps in!!
Séjour de 1 nuit en mai 2024

10/10 Excellent

Rayhan

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
_
Séjour de 1 nuit en mai 2024

10/10 Excellent

Eddie

Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Keith

Voyage en couple
Les points forts : Équipements
Les points faibles : Personnel et service
Swimming pool very good. Staff on desk not very helpful.
Séjour de 1 nuit en avril 2024

8/10 Bien

Roy

Les points forts : Infrastructures et conditions de l’hébergement
Good well priced overnight stay over, gym facilities an added bonus, excellent value for money.
Séjour de 1 nuit en avril 2024
Réponse de GM le 30 avr. 2024
Dear Roy, Many thanks for your feedback, great to hear you made full use of our onsite leisure facilities during your stay. Kind Regards Kents Hill Park Team

6/10 Satisfaisant

Gaganpreet

Séjour de 1 nuit en avril 2024
Réponse de GM le 20 mai 2024
Thank you for your rating. Regards Kents Hill Park Team

10/10 Excellent

Simon

Les points forts : Propreté et personnel et service
A great gym
Séjour de 2 nuits en mars 2024
Réponse de GM le 30 avr. 2024
Dear Simon, Thanks for your 5/5 rating. Kind Regards Kents Hill Park Team

8/10 Bien

Matt

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en avril 2024
Réponse de GM le 30 avr. 2024
Dear Matt, Thank you for your rating, Kind Regards Kents Hill Park Team

10/10 Excellent

Leo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de GM le 17 avr. 2024
Dear Leo, Thank you for your 5/5 rating,Kind Regards Kents Hill Park Team

10/10 Excellent

Xinxin

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff are friendly and helpful. Good staying experience.
Séjour de 2 nuits en avril 2024
Réponse de GM le 9 avr. 2024
Dear Xinxin, Thank you for your kind words and 5/5 rating. Regards Kents Hill Park Team

10/10 Excellent

persis

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were so kind and friendly. It was my birthday weekend and i felt special. I'll be returning.
Séjour de 3 nuits en février 2024
Réponse de GM le 2 avr. 2024
Dear Persis, Many thanks for your 5/5 rating, great to hear our team assisted in making your birthday weekend enjoyable. Regards Kents Hill Park Team

10/10 Excellent

Fuen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024
Réponse de GM le 21 févr. 2024
Dear Fuen, Many thanks for your 5/5 rating. Regards Kents Hill Park Managment Team

6/10 Satisfaisant

Saqab

Les points forts : Personnel et service
Séjour de 2 nuits en février 2024
Réponse de GM le 21 févr. 2024
Dear Saqab, Thank you for your feedback, should you wish to expand on your rating please do contact our venue direct. Regards Kents Hill Park Managment Team

6/10 Satisfaisant

Nyengeterai

Voyage en groupe, Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté
The property is good for group and as it has room that are suitable for the group size. However some areas need updating, such as carpet in the rooms look really tired and worn out. The cups in the room had tea stains on them.
Séjour de 2 nuits en février 2024
Réponse de GM le 13 févr. 2024
Dear Nyengeterai, Thank you for taking the time to share your feedback, sorry to hear that you have left our venue with such a poor impression, we will investigate your comments regarding tea stains in the mugs as this is a basic standard we simply need to get right. Kind Regards Kents Hill Park Managment Team

8/10 Bien

Nanze

Voyage en groupe
Les points forts : Propreté et personnel et service
The place is easily accessible. However, the floor carpets in the bedrooms would do with changing. Locking system needs upgrading, having to physically carry the key around can be a pain. To share 1 key yet sharing a room is a pain.
Séjour de 2 nuits en février 2024
Réponse de GM le 13 févr. 2024
Dear Nanze, Thank you for taking the time to share your feedback, sorry to hear that you have left our venue with such a poor impression we will of course investigate further. Regards Kents Hill Park Managment Team

10/10 Excellent

Patricia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The room that I booked was clean, also it is very quite place
Séjour de 1 nuit en février 2024
Réponse de GM le 14 févr. 2024
Dear Patricia, Thank you for both your 5/5 rating and your feedback following on from your recent stay with us. Regards Kents Hill Park Managment Team

10/10 Excellent

Nobukhosi

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent location, great atmosphere but the drawers are in need of an upgrade
Séjour de 2 nuits en février 2024
Réponse de GM le 12 févr. 2024
Dear Nobukhosi, Thank you for your 5/5 rating. Kind Regards Kents Hill Park Team

6/10 Satisfaisant

ANTHONY

Voyage d’affaires
The breakfast was good
Séjour de 2 nuits en janvier 2024
Réponse de GM le 5 févr. 2024
Dear Anthony, Many thanks for your feedback good to hear you enjoyed our breakfast offering. Kind Regards Kents Hill Park Team

6/10 Satisfaisant

Jeremy

Les points forts : Personnel et service
Séjour de 1 nuit en janvier 2024
Réponse de GM le 29 janv. 2024
Dear Jeremy, Thanks for the time taken to share your rating. Kind Regards Kents Hill Park Team

10/10 Excellent

Toni

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Réponse de GM le 26 janv. 2024
Dear Toni, Many thanks for your rating following on from your recent stay. Kind Regards Simon and Team.

2/10 Horrible

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The room was soo cold and no heating available, tv was not working and requested a change in room but the reception was not very accomodating or friendly. Had to leave earlier than planned
Séjour de 1 nuit en janvier 2024
Réponse de GM le 19 janv. 2024
Dear Guest, Thank you for your feedback albeit not the lasting impression we would like from our guests. Due to the Anonymous posting it is not possible to investigate the details of your feedback, may I ask that you contact us directly. Kind Regards Simon and Team

10/10 Excellent

Iain

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel
Easily assessable and comfortable for my 1 night solo trip
Séjour de 1 nuit en janvier 2024
Réponse de GM le 19 janv. 2024
Dear Iain, Many thanks for your feedback and 10/10 rating, pleasing to hear you had a comfortable stay with us. Kind Regards Simon and Team

6/10 Satisfaisant

Sam

Séjour de 1 nuit en janvier 2024
Réponse de GM le 16 janv. 2024
Dear Sam, Thank you for your rating, Regards Simon and Team

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great team
Overall a very friendly team who all seemed happy to help with any query I had
Séjour de 2 nuits en janvier 2024
Réponse de GM le 12 janv. 2024
Dear Guest, Many thanks for your feedback good to hear that our team were accommodating and thank you for the 10/10 rating. Regards Simon and Team

10/10 Excellent

Sarah

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A little tired but very clean . Had a very comfortable nights sleep, the staff were super helpful too
Séjour de 1 nuit en décembre 2023
Réponse de GM le 12 janv. 2024
Dear Sarah, Thank you for both your 5/5 rating and for including our team in your highlights, great to hear you had a comfortable nights sleep. Regards Simon and Team

8/10 Bien

Mark

Voyage d’affaires
Les points forts : Personnel et service et confort de la chambre
New Go To
My new go to place in Milton Keynes after recently taking the plunge and now having stayed 3 times in 3 weeks! Great facilities, decent rooms and very quite - whats not to like. Plus priced at a price that cant be beaten.
Séjour de 1 nuit en décembre 2023
Réponse de GM le 21 déc. 2023
Dear Mark, Great to hear you have become a regular with us here at Kents Hill Park Training and Conference Centre, brilliant to note that we have become your home from home. Kind Regards Simon and Team

8/10 Bien

Mohammad

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de GM le 21 déc. 2023
Dear Mohammad, Many thanks for the 8/10 rating. Kindest Regards Simon and Team

10/10 Excellent

Rudy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de GM le 21 déc. 2023
Dear Rudy, Many thanks for your 10/10 rating. Regards Simon and Team

10/10 Excellent

Jim

Voyage d’affaires
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Séjour de 1 nuit en décembre 2023
Réponse de GM le 21 déc. 2023
Dear Jim, Thank you for your 5/5 rating. Regards Simon and Team

10/10 Excellent

Seemaben

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de GM le 21 déc. 2023
Dear Seemaben, Many thanks for your 10/10 rating. Kind Regards Simon and Team

4/10 Médiocre

Pauline

Les points forts : Propreté
It is conveniently located for out-of-town access and the free, relatively simple parking is a definite positive. Personally I was disappointed to find that the pool and health-suite pictured are not actually part of the hotel but are the adjacent Nuffield Health facilities, and close at 6pm at weekends. This is on the desk top website, but I had not seen anything about this on the mobile site when booking so just be aware if, like me, you're specifically booking for a pool etc. I'd have booked elsewhere had realised this - perhaps it could be made clearer? The sleeping areas are set back from the main entrance building and all signage is pretty poor. I was not informed of a lift, despite being given a room on the first floor so had to carry my case quite some distance and up and down stairs - it turns out there is a lift on at least one part of the building but not signed at all. The room itself was small but as expected and adequate for my needs but alas very noisy and I was kept awake and woken again but the very loud doors banging and people coming in to their rooms between 11pm and 3:30am. The hotel is not to blame for inconsiderate guests but the door closures could be adjusted so that they don't slam! At 3:30am I was woken with a start by a bang so loud I thought it was my own room door! There was also something outside banging, but as it was a windy night I assumed that they had just not secured something and not realised. Would not book a weekend stay again.
Séjour de 1 nuit en décembre 2023
Réponse de GM le 21 déc. 2023
Dear Pauline, Thank you for taking the time to share your feedback albeit not the lasting impression we would want from our guests. Regarding our leisure facilities, you may have noticed our venue is made up of 5 buildings one being our complimentary onsite leisure, we will look into the information being provided on the mobile site as this pulls from the main site, thank you for highlighting your concerns. Sorry to hear that you were also put out by many other points on this occasion and that you will not be looking to return. Kind Regards Simon and Team

8/10 Bien

Diane

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de GM le 13 déc. 2023
Dear Diane, Thank you for choosing to stay with us at Kents Hill Park and for taking the time to share your rating. Kind Regards Simon and Team

10/10 Excellent

Rob

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Friendly staff and nice clean room. Breakfast was hot and staff friendly and attentive in the restaurant
Séjour de 1 nuit en décembre 2023
Réponse de GM le 11 déc. 2023
Dear Rob, Thank you for your 10/10 rating and great to note our breakfast offering was part of your highlights along with our team members service. Regards Simon and Team

10/10 Excellent

Wayne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place
No issues at all. Great breakfast and very convenient for Woburn wildlife park!
Séjour de 1 nuit en décembre 2023
Réponse de GM le 11 déc. 2023
Dear Wayne, Many thanks for your 10/10 rating and great our venue set you up for a day exploring Woburn Park. Many Thanks Simon and Team

10/10 Excellent

Ronald

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were friendly and welcoming. The accommodation was comfortable and in excellent condition. The breakfast was well cooked and presented. Overall it was excellent value for money
Séjour de 2 nuits en décembre 2023
Réponse de GM le 11 déc. 2023
Dear Ronald, Thank you for the 5/5 rating and for sharing your words of praise following on from your stay with us. Regards Simon and Team

6/10 Satisfaisant

Kevin

Les points faibles : Propreté
Lack of attention to detail
Shame about the lack of attention to detail, the sealant around the bathtub was deteriorating and covered in mould.
Séjour de 1 nuit en décembre 2023
Réponse de GM le 11 déc. 2023
Dear Kevin, Thank you for taking the time to share your feedback, our team will certainly look into and make good the sealant repair, sorry to note this had such a negative impact. Kind Regards Simon and Team

6/10 Satisfaisant

Richard

Voyage d’affaires
Overall just a weird a place. Obviously a huge facility for training and conference but then a hotel somehow included. Room was basic. Radiator was on but no heat, so very cold room. Lots of noise outside the room. Id probably find somewhere else next time.
Séjour de 1 nuit en décembre 2023
Réponse de GM le 8 déc. 2023
Dear Richard, Thank you for sharing your thoughts following on from your recent stay with us, we will certainly look into the heater issue noted. Sorry to hear that you will not be looking to return. Regards Kents Hill Park Training and Conference Centre Team

8/10 Bien

Mark

Séjour de 1 nuit en décembre 2023
Réponse de GM le 8 déc. 2023
Dear Mark, Many thanks for you rating. Kind Regards Simon and Team

10/10 Excellent

barry

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
really good
Séjour de 1 nuit en novembre 2023
Réponse de GM le 5 déc. 2023
Dear Barry, Thank you for the 5/5 rating following on from your recent stay with us. Kind Regards Simon and Team

8/10 Bien

Kwasi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en novembre 2023
Réponse de GM le 5 déc. 2023
Dear Kwasi, Many thanks for your rating. Regards Simon and Team

8/10 Bien

Mark

Voyage d’affaires
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
So many amentities in this very reasonably priced hotel.
Séjour de 1 nuit en novembre 2023
Réponse de GM le 4 déc. 2023
Dear Mark, Thank you for taking the time to share your feedback following on from your recent stay with us. Kind Regards Simon and Team

8/10 Bien

Sarah

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was spacious and clean. The bed was very comfortable. The bathroom was also clean. The only minor issue i had was the lack of variety for food, the food available wasnt nice and the coffee wasnt nice eithier. I stuck to the herbal teas and hot chocolate which were nice.
Séjour de 2 nuits en novembre 2023
Réponse de GM le 20 nov. 2023
Dear Sarah, Many thanks for your detailed feedback following on from your recent stay with us, sorry to note your comments regarding food options this will be passed to our Head Chef. Kind Regards Simon and Team

8/10 Bien

Ricardo

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de GM le 8 nov. 2023
Dear Ricardo, Many thanks for your 8/10 rating. Regards Simon and Team

2/10 Horrible

Gareth, Warwick

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The room was horrific and unclean. The only good point was the staff who were good. Wouldn’t ever recommend
Séjour de 1 nuit en novembre 2023
Réponse de GM le 8 nov. 2023
Dear Gareth, Many thanks for your feedback, albeit not the lasting impression we would want from our guests. I understand that you were incorrectly issued with a room that had not been set for arrival and that you were provided with a different room, please do accept our apology and know that the relevant department has investigated in full with additional training to correct this from happening again. Kind Regards Simon and Team

10/10 Excellent

Eric Borquaye

Séjour de 1 nuit en octobre 2023
Réponse de GM le 2 nov. 2023
Dear Eric, Thank you for firstly choosing to book with us at Kents Hill Park and secondly for your 10/10 rating. Kind Regards Simon and Team

8/10 Bien

Toni

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en octobre 2023
Réponse de GM le 19 oct. 2023
Dear Toni, Thanks for the rating. Kind Regards Simon and Team

8/10 Bien

Paul

Voyage en groupe
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Great bed, warm room, lovely hot bath, good shower, everything worked fine. Excellent breakfast. Only 2 minor issues, when checking in I wasn't given the fob allowing access to the wing and it was not explained that I needed a fob. The doors were propped open at this time so access wasn't a problem, I only discovered quite late in the evening when returning and spent some time out in the cold trying to work out how to get access. Then I went to reception in another block and the lady gave me a fob. The second issue is that the doors need some soft closers as I was frequently disturbed by other doors slamming.
Séjour de 1 nuit en octobre 2023
Réponse de GM le 18 oct. 2023
Dear Paul, Thank you for the detailed feedback following on from your recent stay with us, pleasing to read that the vast majority of your experience was well received. Please do accept our apology for the missing key fob including explanation from your check in experience, this will be shared with our Front Office Manager. Kind Regards Simon and Team

8/10 Bien

D

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de GM le 16 oct. 2023
Dear D, Thank you for both your booking and your 8/10 rating, Regards Simon and Team