Avis
9,2
Merveilleux
9,4/10
Propreté
8,8/10
Personnel et service
9,2/10
Équipements
9,4/10
Infrastructures et conditions de l’hébergement
9,2/10
Écoresponsabilité
Avis
23 août 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 7 nuits en août 2019
Réponse de Lujo Management le 26 août 2019
Dear Guest,
Thank you for your comment. We are very proud that our services have pleased you and you found Lujo to be a perfect place to relax.
Did you have a chance to visit our beautiful Pablo Esco Bar during your visit? It has a breathtaking view and a wonderful ambience of which we are sure it would have pleased you. We do hope to welcome you back very soon for another magnificent journey into the world of art & joy.
Yours sincerely,
Lujo Management
6/10 Satisfaisant
Voyageur vérifié
28 juil. 2018
Les points faibles : Personnel et service
Hôtel décevant.
Voyageur vérifié
Séjour de 5 nuits en juillet 2018
Réponse de Lujo Management le 8 août 2018
Dear Guest,
Thank you for preferring Lujo for your vacation in Turkey and for sharing your impressions on Expedia.
We regret that we could not communicate you the Lujo experience you were longing for but would be happy if you could inform us about the areas you think we should improve.
We can assure you that our perfect white sandy beach is perfectly clean and that a matter as described is beyond any possibility. We are certain that there must have been a misunderstanding.
We would be happy, if you could call us or write us.
Best regards,
Lujo Management
10/10 Excellent
darshan
Voyage en famille
24 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
darshan
Séjour de 4 nuits en mai 2024
2/10 Horrible
Jaswinder
Voyage en famille
24 mai 2024
Les points faibles : Personnel et service et équipements
Jaswinder
Séjour de 4 nuits en mai 2024
2/10 Horrible
Kobra
19 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kobra
Séjour de 4 nuits en mai 2024
Réponse de Lujo Management le 23 mai 2024
Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay. We apologize for any confusion or inconvenience you experienced regarding your bill and included meals.We strive for transparency and accuracy in all our billing practices. Your feedback is valuable to us, and we will investigate this matter further to ensure it is resolved promptly and correctly.We appreciate your understanding and hope to have the opportunity to welcome you back in the future for a more seamless experience.Best regards,Lujo Management
10/10 Excellent
OLUYEMI
12 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
OLUYEMI
Séjour de 3 nuits en mai 2024
Réponse de Lujo Management le 15 mai 2024
Dear Guest,Thank you for sharing your kind words about your experience at Lujo Hotel Bodrum. We are delighted to hear that you found our resort beautiful and your stay memorable. We strive to create lasting memories for our guests and your feedback is truly appreciated.We hope to have the pleasure of welcoming you back soon for another exceptional experience.Warm regards,Lujo Management
10/10 Excellent
RASHA
Voyage en famille
4 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
RASHA
Séjour de 2 nuits en avril 2024
Réponse de Lujo Management le 7 mai 2024
Dear Guest,Thank you for your kind words. We are happy to hear that you found our staff friendly and polite. Providing excellent service with a warm smile is at the heart of what we do, and it's wonderful to know that our team made your stay enjoyable. We hope to have the pleasure of welcoming you back again soon!Best regards,Lujo Management
10/10 Excellent
gurmeet singh
21 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
gurmeet singh
Séjour de 5 nuits en octobre 2023
Réponse de Lujo Management le 31 oct. 2023
Dear Guest,Thank you for sharing a review of your experience at Lujo Hotel Bodrum. We are glad to see that your stay was absolutely amazing, and that you were delighted with our service, our team, and the food. Your kind words are greatly appreciated, and they serve as a wonderful motivation for us to continue delivering exceptional experiences to our guests. We look forward to having the pleasure of welcoming you back for another outstanding visit in the future.Best regards,Lujo Management
10/10 Excellent
Nishat
1 oct. 2023
Nishat
Séjour de 3 nuits en septembre 2023
Réponse de Lujo Management le 31 oct. 2023
Dear Guest,Thank you for awarding us with a five-star review on Expedia! We are delighted to hear that you had a wonderful experience during your stay at Lujo Hotel Bodrum. Your high praise is greatly appreciated, and it serves as a testament to our commitment to providing exceptional service and creating memorable moments for our guests.We look forward to welcoming you back in the future for another outstanding stay. Best regards,Lujo Management
10/10 Excellent
ARIE
Voyage en famille
26 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ARIE
Séjour de 3 nuits en septembre 2023
Réponse de Lujo Management le 27 sept. 2023
Dear Guest,Thank you very much for sharing your wonderful holiday experience with us!We are delighted to hear that your stay with us was nothing short of exceptional, right from the moment you walked through our doors.We cannot wait to welcome you back during one of your future visits to Turkey.Best regards,Lujo Management
10/10 Excellent
Omar
Voyage en famille
26 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Omar
Séjour de 3 nuits en septembre 2023
Réponse de Lujo Management le 27 sept. 2023
Dear Guest,Thank you for this excellent rating on Hotels.com. We are thrilled to hear that you had an exceptional experience with us. Our team is committed to providing the best service and ensuring our guests have a memorable stay. We look forward to welcoming you back for another wonderful visit in the future.Best regards,Lujo Management
10/10 Excellent
UGUR
18 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Harika
UGUR
Séjour de 1 nuit en septembre 2023
Réponse de Lujo Management le 19 sept. 2023
Değerli Misafirimiz,Konaklamanızda Lujo Hotel Bodrum’u tercih ettiğiniz için teşekkür ederiz. Yorumlarınızdan tatilinizin başarılı geçtiğini mutlulukla öğrendik. Nazik övgülerinizi başta Fatih Bey olmak üzere tüm ekibimizle memnuniyetle paylaşıyor olacağız.Bir sonraki Bodrum seyahatinizde yeniden görüşmek dileğiyle.Saygılarımızla,Lujo Yönetimi
10/10 Excellent
martin
18 sept. 2023
martin
Séjour de 5 nuits en septembre 2023
Réponse de Lujo Management le 20 sept. 2023
Dear Guest,Thank you for taking the time to rate your Lujo experience on Hotels.com.We are glad to see that you had a pleasant experience and that our facilities and services were to your satisfaction.Your recommendation is highly appreciate and we look forward to the pleasure of welcoming you back to Lujo in the hopefully not so distant future.Best regards,Lujo Management
10/10 Excellent
Dzenan
28 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dzenan
Séjour de 5 nuits en août 2023
Réponse de Lujo Management le 29 août 2023
Dear Guest,Thank you for this outstanding rating on Expedia. We are happy to see that our beautiful hotel and facilities could meet your expectations and hope to welcome you back in the not-so-distant future.Best regards,Your Lujo Team
10/10 Excellent
Yaqoub
21 août 2023
Yaqoub
Séjour de 4 nuits en août 2023
Réponse de Lujo Management le 11 sept. 2023
Dear Guest,Thank you for your fantastic five-star rating. We are happy that you enjoyed your stay with us.It was a pleasure to host you and we look forward to welcoming you back soon for another wonderful experience.Best regards,Lujo Management
2/10 Horrible
Zsolt
19 août 2023
Zsolt
Séjour de 2 nuits en août 2023
Réponse de Lujo Management le 5 sept. 2023
Dear Guest,Thank you for preferring Lujo Hotel Bodrum for your holidays in Turkey and for sharing your feelings on Hotels.com.We were disappointed to see that we failed to live up to your expectations. Please allow us to underline that the success of your holidays is of the highest importance to us.Please help us understand how we can create a more positive experience for you in the future. We hope to receive your detailed feedback and remain withBest regards,Lujo Management
10/10 Excellent
Hessam
23 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hessam
Séjour de 2 nuits en mai 2023
Réponse de Lujo Management le 23 mai 2023
Dear Hessam,Thank you for this exceptional rating on Hotels.com. We are happy to see that you enjoyed your stay at Lujo Hotel Bodrum and highly appreciate your recommendation.Looking forward to welcoming you back at your earliest convenience, we remainWith best regards,Lujo Management
10/10 Excellent
ricardo
15 mai 2023
ricardo
Séjour de 3 nuits en mai 2023
Réponse de Lujo Hotel Bodrum le 17 mai 2023
Dear Guest,Thank you for this outstanding rating on Hotels.com. We are glad to see that you enjoyed your stay at our facilities and are looking forward to welcoming you back in the hopefully not so distant future.Best regards,Your Lujo Team
10/10 Excellent
Mehrdad
14 sept. 2022
Mehrdad
Séjour de 9 nuits en septembre 2022
Réponse de Lujo Management le 16 sept. 2022
Dear Mehrdad,Thank you for sharing this outstanding evaluation on Hotels.com. We are happy to see that our beautiful hotel and facilities could meet your expectations and hope to welcome you back in the not-so-distant future.Best regards,Lujo Management
8/10 Bien
Amerjeet
Voyage en groupe
13 sept. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amerjeet
Séjour de 4 nuits en septembre 2022
Réponse de Lujo Management le 14 sept. 2022
Dear Guest,We were happy to see that your holiday at Lujo Hotel Bodrum was to your satisfaction.Your warm words and recommendation are highly appreciated as is your constructive criticism regarding the offer of vegetarian and vegan food. The latter has been shared with our Food and Beverage Department for review purposes.We thank you once again for being our guest and look forward to your return in the hopefully not-so-distant future.Best regards,Lujo Management
8/10 Bien
Ozan
Voyage en famille
5 sept. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ozan
Séjour de 14 nuits en août 2022
Réponse de Lujo Management le 9 sept. 2022
Dear Ozan,Thank you for evaluating your stay on Expedia. We are happy to see you had a pleasant experience at our premises and hope to greet you again soon. Best regards,Lujo Management
10/10 Excellent
Pauline
Voyage en famille
31 août 2022
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Pauline
Séjour de 4 nuits en août 2022
Réponse de Lujo Hotel Bodrum le 1 sept. 2022
Dear Pauline,Thank you for this excellent feedback further to your holidays at Lujo Art & Joy.We couldn’t be happier to see that you had a relaxing and memorable stay and hope to greet you again during one of your future visits to the region.Best regards,Lujo Management
10/10 Excellent
Hitesh
Voyage en famille
24 juil. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hitesh
Séjour de 7 nuits en juin 2022
Réponse de Lujo Management le 26 juil. 2022
Dear Hitesh,
At Lujo Hotel Bodrum, we strive to offer our guests an unforgettable stay that is perfect in every aspect. Reading your review full of praise therefore truly fills us with joy.
Thank you for your words of praise and also for pointing out the areas where you feel we should improve.
Please allow us to express our gratitude, once again, for your visit. We hope to see you again soon.
Kind regards,
Lujo Management
10/10 Excellent
Mohammed
Voyage en groupe
7 juil. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mohammed
Séjour de 3 nuits en juin 2022
Réponse de Lujo Management le 13 juil. 2022
Dear Guest,
Thank you for your review about your recent holidays at Lujo Hotel Bodrum.
We were thrilled to see that our colorful concept could live up to your expectations and that your personal journey into Lujo’s world of art & joy was such an amazing experience.
Thank you once again for this exceptional feedback. It was our pleasure having you as our guest and we already look forward to your next stay.
Kind regards,
Lujo Management
10/10 Excellent
Raffi
Voyage en couple
7 juil. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Raffi
Séjour de 5 nuits en juin 2022
Réponse de Lujo Management le 7 juil. 2022
Dear Guest,
Thank you for staying with us during your holidays at the breathtaking Guvercinlik Bay and for spending a few moments of your time to share your evaluation.
We were happy to see that Lujo with its colourful concept could offer you the well-deserved relaxing stay you were striving for.
We highly value your patronage and hope to have the honour of welcoming you back to another journey into the colourful world of art & joy during one of your future visits to the region.
Kind regards,
Lujo Management
10/10 Excellent
Jesal
Voyage en famille, Voyage en groupe
11 juin 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jesal
Séjour de 4 nuits en juin 2022
Réponse de Lujo Management le 14 juin 2022
Dear Guest,
Reading your review full of praise for our facilities and our top-notch service brought us true joy!
Thank you for allowing us to host you at our beautiful facilities and thank you so much for this wonderful review, which, we are certain, will be a huge motivation for the team.
We are delighted to see that your first stay at Lujo’s colourful world of art & joy was such a successful one and we do hope to have the honor of welcoming you back during one of your future travels to the region.
Yours sincerely,
Lujo Management
10/10 Excellent
Achraf
Voyage en famille, Voyage en groupe, Voyage d’affaires
10 juin 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Achraf
Séjour de 2 nuits en juin 2022
Réponse de Lujo Management le 13 juin 2022
Dear Guest,
Thank you for taking the time to share your rating about your holidays at Lujo Hotel Bodrum.
We are happy that you had a wonderful stay and thank you for your recommendation.
Hosting you was a pleasure which we hope to be able to repeat in the near future.
Kind regards,
Lujo Management
10/10 Excellent
Milica
24 mai 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Milica
Séjour de 2 nuits en mai 2022
10/10 Excellent
Albert
Voyage en couple
20 mai 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Albert
Séjour de 3 nuits en mai 2022
Réponse de Lujo Management le 11 juin 2022
Dear Albert,
Thank you for sharing your feedback with us after your recent visit to Lujo Hotel Bodrum.
We couldn’t be happier to see that we could offer you a relaxing and memorable stay.
Your words of praise are highly appreciated.
Looking forward to welcoming you back during one of your future visits to the region we remain
Yours sincerely,
Lujo Management
10/10 Excellent
Patrick
15 mai 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Patrick
Séjour de 7 nuits en mai 2022
6/10 Satisfaisant
Brett
Voyage en couple
11 mai 2022
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Brett
Séjour de 5 nuits en mai 2022
Réponse de Lujo Management le 12 mai 2022
Dear Guest,
Thank you for sharing your observations and insights about your recent journey to Lujo Hotel Bodrum.
We are delighted to see that our beautiful setting directly at the Guvercinlik Bay, our gourmet dining options, and the warm attention of your personal Joy Advisors Lola and Rahman could live up to your expectations.
Upon arrival at Lujo, all our guests are assigned their personal Joy Advisors who assist with every question and request to ensure that each holiday becomes a true success. All our Joy Advisors are fluent in English, which is our main language at Lujo. We deeply regret that you nonetheless felt a lack of assistance and will of course look into this without delay.
Lujo Hotel Bodrum is a luxury a la carte all-inclusive hotel offering a vast selection of premium beverages and liquors as part of the all-inclusive concept. Guests, who wish to order items that are not included can choose from a menu, where the prices of each item are clearly stated. Having consulted our Food and Beverage Department on the described matter, we see that the bottles of wine were ordered from the menu, prices seen and the receipt was signed with a discount as a courtesy from our house.
Please allow us to underline that ordering items that are not included is entirely optional. Thus, Shishas are exclusively used for one guest and destroyed after use for sanity reasons. Shisha is an optional service that may or may not be preferred by a guest.
The private cabanas at some of our beach areas and the Lotus Pier include private services and are thus equally optional to book.
We regret that your stay was overshadowed by your order but hope to welcome you back to our beautiful world of art & joy during one of your future visits to the region.
Kind regards,
Lujo Management
10/10 Excellent
Mikaela
Voyage en famille
17 avr. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mikaela
Séjour de 5 nuits en avril 2022
Réponse de Lujo Management le 19 avr. 2022
Dear Mikaela,
Thank you for choosing to stay with us and for taking the time to post a review on Hotels.com.
Lujo has been designed to create a unique and outstanding holiday experience for our guests, an experience that exceeds the borders of the ordinary. Your review shows us that we are on the right path.
It was a true pleasure hosting you, and we look forward to welcoming you back in the near future.
Kind regards,
Lujo Management
10/10 Excellent
Mark, wooburn green
Voyage en famille
3 nov. 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mark
Séjour de 7 nuits en octobre 2021
Réponse de Lujo Management le 4 nov. 2021
Dear Mark,
Thank you for taking the time to review your recent stay at Lujo Hotel Bodrum’s colourful world full of art & joy.
We are delighted that our beautiful kids club lived up to your expectations and that you enjoyed our dining options so much.
We value your recommendation and already look forward to your next visit.
Kind regards,
Lujo Management
10/10 Excellent
Taiba
Voyage en famille, Voyage en groupe
1 nov. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Taiba
Séjour de 5 nuits en octobre 2021
Réponse de Lujo Management le 2 nov. 2021
Dear Guest,
Thank you for choosing Lujo Hotel Bodrum for your stay at the breathtaking Guvercinlik Bay and for your review. We are happy to know that you had a great experience with us and that every member of our team accommodated you so well.
We highly appreciate your feedback and look forward to seeing you again soon.
Kind regards,
Lujo Management
10/10 Excellent
Abdallah
Voyage en famille
31 oct. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Abdallah
Séjour de 3 nuits en octobre 2021
Réponse de Lujo Management le 2 nov. 2021
Dear Abdallah,
Thank you for this fantastic feedback. We are happy that you had a fabulous stay and that you enjoyed Lujo’s colourful world so much.
Please allow us to thank you once again for staying with us. We are already very much looking forward to your next visit.
Kind regards,
Lujo Management
10/10 Excellent
Daniela
3 oct. 2021
Daniela
Séjour de 7 nuits en septembre 2021
10/10 Excellent
Voyageur vérifié
25 sept. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 3 nuits en septembre 2021
Réponse de Lujo Management le 27 sept. 2021
Dear Guest,
Thank you for taking the time to review your recent stay at Lujo Hotel Bodrum, a unique holiday destination that is anything but ordinary.
We appreciate your positive feedback and we hope to have the honour of welcoming you back soon.
Kind regards,
Lujo Management
10/10 Excellent
Remzi
Voyage en couple
23 sept. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Remzi
Séjour de 3 nuits en septembre 2021
Réponse de Lujo Management le 25 sept. 2021
Sehr geehrter Gast,
Vielen Dank, dass Sie sich die Zeit genommen haben, diese hervorragende Bewertung auf Expedia zu teilen.
Wir freuen uns sehr, dass Sie von Anfang bis Ende einen einzigartigen und außergewöhnlichen Aufenthalt hatten und unser Konzept voller Kunst und Freude sensationell fanden. Schön, dass Sie unsere Gourmet-Speisen genossen haben und mit unserem Service und der exquisiten Ausstattung Ihres Zimmers zufrieden waren.
Wir hoffen, Sie auch in der Zukunft wieder im Lujo Hotel Bodrum begrüßen zu dürfen.
Mit freundlichen Grüßen,
Lujo Management
10/10 Excellent
Ersan
7 sept. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ersan
Séjour de 3 nuits en septembre 2021
Réponse de Lujo Management le 7 sept. 2021
Değerli Misafirimiz,
Tatilinizde Lujo otelimizin rengarenk dünyasını tercih ettiğiniz için çok teşekkür ederiz.
Sıra dışı konseptimiz ile sizlere unutulmaz bir tatil deneyimi yaşatabilmiş olmak bizler için büyük bir gurur ve mutluluk kaynağıdır.
Sizleri en yakın zamanda yeniden ağırlayabilmeyi umut eder, sanat ve keyif dolu günler dileriz.
Saygılarımızla,
Lujo Yönetimi
10/10 Excellent
Samih
Voyage en couple
5 sept. 2021
Les points forts : Personnel et service
Samih
Séjour de 6 nuits en août 2021
Réponse de Lujo Management le 7 sept. 2021
Dear Samih,
Thank you for this lovely review further to your holidays at Lujo Hotel Bodrum. We were honoured to read your words of praise and are happy to see that our beautiful facilities and our services lived up to your expectations.
We highly value your patronage and are already looking forward to your next visit!
Kind regards,
Lujo Management
10/10 Excellent
Gizem
Voyage en couple
29 août 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gizem
Séjour de 5 nuits en août 2021
Réponse de Lujo Management le 31 août 2021
Dear Guest,
Thank you for choosing to stay at the Lujo Hotel Bodrum during your visit to Turkey.
Your comments about our top-notch service and excellent food & beverage choices were a pleasure to read. We will be more than happy to pass your praise on to the team.
Thank you once again for this wonderful feedback. We hope to welcome you back very soon to another memorable holiday experience.
Kind regards,
Lujo Management
2/10 Horrible
Ahood
19 juil. 2021
Ahood
Séjour de 10 nuits en juillet 2021
10/10 Excellent
Siyar
Voyage en famille
14 juin 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing hotel!
Siyar
Séjour de 11 nuits en juin 2021
Réponse de Lujo Management le 14 juin 2021
Dear Guest,
Thank you for choosing to stay with us and for taking the time to post a review on Hotels.com
Our excellent service, fantastic cuisine, and excellent accommodation options provide our guests a unique experience from beginning to end. We couldn’t be happier to see that we have exceeded your expectations and that your experience inspired you to consider booking Lujo again.
It was a true pleasure hosting you, and we look forward to welcoming you back in the near future.
Kind regards,
Lujo Management
2/10 Horrible
Voyageur vérifié
Voyage en famille
6 juin 2021
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 4 nuits en juin 2021
Réponse de Lujo Management le 7 juin 2021
Dear Guest,
Thank you for staying with us during your holidays in Turkey and for taking a few moments of your time to share your feedback with us on Expedia. Our most important goal at Lujo Hotel Bodrum is to provide each and every one of our highly valued guests with an exceptional experience full of art & joy and we were disappointed to see that your visit fell short of expectations.
Please allow us to respond to your suggestions for improvement in the same order.
Lujo Hotel Bodrum is situated immid a natural forest and harmless tiny inhabitants of this forest might occasionally lose their ways to end up in the shade of buildings. With greatest regret we saw that some ants found their way into one of your rooms at ground level. Our Housekeeping team offered to immediately address this situation which you unfortunately seem to have declined. In light of the presence of the above-mentioned ants, a free room-upgrade was offered with four different choices, one of which was preferred by your side.
All technical equipment in our luxurious guest rooms are subject to permanent controls. Nonetheless, of course, a maintenance team checked your air conditioning, which worked immaculately.
We were not able to confirm your statement to have found cockroaches on our well-tended premises where we aim for perfection down to the smallest detail.
Our Asma A la Carte restaurant mainly offers Turkish traditional delicacies with a modern approach. We regret that you did not like the Turkish cuisine but would like to remind that countless a la carte restaurants are at the service of our guests with different themes to choose from.
Lujo Hotel Bodrum is a luxury a la carte hotel offering only the freshest of food and dining options. Thus, food is not prepared in advance but cooked as soon as our guests express their dining wishes. Our in-room dining staff, who, as all personnel with guest contact are in full knowledge of the English language, were happy to take your order which was then prepared by our master chefs. Delivery to your room was then effected within a sensible time frame.
Having carefully checked our laundry records we can assure you that there was no case of any unironed clothes delivered to any of our guest rooms. However, our staff was happy to iron your clothes once again without any extra charges.
Given the nature of our services and the extraordinary high standard provided to our guests, daily visits from non guests are subject to a daily-use fee. This is a common practice in all hotels around the globe and was explained to you in the friendliest manner by our team members.
We assure you that our staff is fully trained and has the one goal to create happy memories that will last a lifetime.
Please allow us to thank you once again for your feedback and wish you pleasant days full of art & joy.
Lujo Management
10/10 Excellent
Voyageur vérifié
3 juin 2021
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en mai 2021
Réponse de Lujo Management le 3 juin 2021
Dear Guest,
Thank you for staying with us at the Lujo Hotel Bodrum and for sharing your review with us and the Expedia community.
We are happy to know you had an exceptional and beautiful holiday with us and enjoyed our extraordinary concept.
We highly appreciate your patronage and hope to welcome you back very soon.
Kind regards,
Lujo Management
10/10 Excellent
Voyageur vérifié
Voyage en famille
1 juin 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 5 nuits en mai 2021
Réponse de Lujo Management le 2 juin 2021
Dear Guest,
Thank you for preferring Lujo for your journey into the colourful world of art & joy and for providing a feedback about your stay on Expedia. We are very glad that we succeeded in creating a memorable holiday experience.
Hoping to welcome you back very soon we remain with
Kind regards,
Lujo Management
10/10 Excellent
Voyageur vérifié
Voyage en famille
27 mai 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en mai 2021
Réponse de Lujo Management le 29 mai 2021
Dear Guest,
Thank you for sharing your wonderful comments about your experience at the Lujo Hotel Bodrum. We are delighted to have met your expectations with our exceptional service and beautiful facilities. We highly appreciate your kind recommendation and hope to have the pleasure of welcoming you back soon.
Kind regards,
Lujo Management
10/10 Excellent
Ehab
Voyage en famille
10 oct. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ehab
Séjour de 3 nuits en octobre 2020
Réponse de Lujo Management le 12 oct. 2020
Dear Ehab,
Thank you for staying with us at the colourful world of Lujo Hotel Bodrum and for sharing this excellent review on Hotels.com.
We were delighted to see that you had a fabulous holiday experience and hope to welcome you back during one of your next visits to Turkey.
Kind regards,
Lujo Management
10/10 Excellent
Sergei
Voyage en famille
3 oct. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sergei
Séjour de 8 nuits en septembre 2020
Réponse de Lujo Management le 5 oct. 2020
Dear Sergei,
Thank you for taking the time to post a review about your recent stay at Lujo. We are so pleased to hear that you had a wonderful time at our premises and appreciate our commitment to warm service. We value your patronage and hope to welcome you back again soon.
Kind regards,
Lujo Management
10/10 Excellent
VLADIMIR
Voyage en groupe
21 sept. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
VLADIMIR
Séjour de 5 nuits en septembre 2020
Réponse de Lujo Management le 23 sept. 2020
Dear Vladimir,
We were delighted to see that your Lujo experience fully met your expectations and inspired you to share this fabulous rating on Expedia.
Thank you so much for staying with us and for your review.
We hope to have the honour of welcoming you back soon.
Kind regards,
Lujo Management