Dear Ms. Dournes,Thank you for taking the time to provide feedback following your recent visit to the Starhotels Ritz. We appreciate the detailed input you have given to us. We are pleased to learn that our well-located hotel, comfortable rooms and bathrooms, and welcoming, attentive staff had a positive impact on your stay. Our housekeeping team works diligently every day to maintain impeccable cleanliness and provide the best service possible, taking into consideration our green policy. While we strive to follow eco-friendly practices, we do change the linen when stained as part of our service commitment.Regarding the breakfast buffet, we offer over 170 items, including a variety of fresh products such as green salad, tomatoes, cucumbers, and steamed vegetables. We also use pasteurized liquid whole eggs from 100% Italian Class A barn eggs for our scrambled eggs. Additionally, we suggest trying our omelet extra offers for a different egg option.We are disappointed to hear that your experience with the breakfast did not meet your expectations. We take your feedback seriously and will review our offerings to ensure even better service in the future. Your comments about the soundproofing of the rooms and the discretion of our morning cleaning staff are also being addressed to improve the overall guest experience.We hope to have the opportunity to welcome you back in the future and provide an improved experience that reflects the high standards we strive for.Sincerely,Izabel T.Room Division Manager

Dear Amina, Thank you for finding the time to write a short review on your recent stay at Starhotels Ritz! We do our best in order to ensure that the guest's experience is made memorable through out their stay. What makes our establishment stand out is the location, reasonable cost without sacrificing the quality of the services offered and varied breakfast buffet. We hope to have you back as guest! Sincerely, The Hotel Management

Dear Ariane,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon.Sincerely,The Hotel Management

Dear Ariane,we would like to thank you for the time you dedicated to us to share your opinion about your stay in Starhotels Ritz. We are very glad you appreciate the location.We are sorry to read that you found it to be too expensive, however we would like to point out that it gives the opportunity to our guests to have the car parked and guarded just a minute away from the Duomo Cathedral. Moreover, we are pleased to inform you that the price we charge is aligned with the properties around us.We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We appreciate and take into consideration any suggestions, comments and experiences our guests desire to share as a way to better Starhotels’ hospitality. Precious feedback and what guests might want to recommend is the key to improvement.However, we apologize for the noise you heard due to work in progress in the hall and above all we are sorry that you were disturbed by the staff, it is certainly something that should not happen, we can assure you that this does not reflect our usual high standards and we will thoroughly investigate the matter.We hope to have a chance to welcome you back, so that you can experience the hospitality standards we are renown for.Kind regardsThe Hotel Management

Dear Fabien, Thank you for finding the time to write a positive feedback on your recent stay at Starhotels Ritz and for the perfect score. It was a delight having you as guest. We are glad that we have contributed in making your short visit memorable! We hope to have you back soon! Sincerely,

Dear Sir/Ma'am, Thank you for rating Starhotels Ritz! We hope to have another opportunity to welcome you back as guest! Sincerely,

Gentile Stefano,Grazie del tempo dedicato a condividere le Sue impressioni a seguito del Suo soggiorno. Siamo lieti di leggere i Suoi commenti e li condivideremo con il team. Il feedback è davvero importante per migliorare costantemente il servizio.Speriamo di riaverLa tra i nostri ospiti nel prossimo futuro.Cordiali saluti,

Dear Guy, Thank you for leaving positive review on your stay at Starhotels Ritz. We hope to have another opportunity to welcome you at Starhotels! Best regards, The Hotel Management

Dear Stefano,The care and comfort of our guests is our highest mission and we are very glad that we were able to meet your standards.

Dear Elodie, Thank you for leaving a good rating following your stay with us.We hope to have a chance to welcome you back in the near future.Kind Regards,

Dear Mickael,Thank you for leaving such a lovely review following your stay with us. We are pleased to read your comments and will share them with the team. We always strive to better ourselves and feedback is truly important to achieve this. We look forward to welcoming you back in the near future.Kind Regards,The Hotel Management

Chère Laura,Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir de nouveau au Rosa Grand à Milan.Bien cordialement,

Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon.Sincerely,

Dear Amina,Thank you so much for your review!We're looking forward to your next stay at our hotel!Kind regards,The Hotel Management

Gentile Stefania, La ringraziamo per la valutazione positiva sul nostro albergo.La vostra soddisfazione è per noi il segno che il nostro impegno e la dedizione al cliente sono ben apprezzati.Siamo molto lieti che abbia gradito il suo soggiorno nel nostro hotel e ci auguriamo di poterle presto dare il bentornato a Milano. Cordiali saluti,

Dear Massimo,We're sorry you were not satisfied with your experience in our hotel. We take note that you would like the squeezed fresh orange juice to be included in the standard breakfast.As for the minibar, we're under the impression there must have been a misunderstanding at check-out because we definitely just asked whether you had taken those items and your negative response was quite enough for us to remove those charges from your bill and of course nobody asked you to pay anything more than what was due.Last, we never had issues with the comprehensibility of our invoices, but if you need we will be more than happy to explain whatever is not clear for you.Thank you for sharing your impressions!Kind regards

Dear Elsa,Thank you very much for taking the time to express your impressions. We are very happy we met your expectations!We're looking forward to welcoming you back again for your next trip to Milan!Kind regards,The Hotel Management

Dear Caroline,The Starhotels Team works incredibly hard to ensure that our guests’ expectations are met through excellent customer care and passion for service and we sincerely apologize for failing short of meeting Your expectations.We would like to know more about what did not go through well. We would be happy to receive an email.

Dear Stefano,The care and comfort of our guests is our highest mission and we are very glad that we were able to meet your standards.We hope You will choose to create more memories here whenever your travels bring you back to Milan.

Dear Zakariae, We are pleased to read that You have enjoyed Your stay with us. Kindly, The Management

Dear Sabri, The care and comfort of our guests is our highest mission and we are very glad that we were able to meet your standards.

Dear Guest, Thank You for this rating! Kindly The Management

Madame Roxanne, Nous vous remercions pour l'avis que vous avez donné sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et nous espérons vous accueillir à nouveau très bientôt. Veuillez agréer nos salutations distinguées. La Direction

Dear Philippe, Thank you very much for your positive review of our hotel. We are glad that you enjoyed your stay and we hope to seeing you again in a not distant future. Best regards,

Dear Pablo, t is always encouraging to receive a positive feedback from our valued guests.

Dear Salah, It was our pleasure having You as a guest! Kindly The Management

Dear Rodrigo, We hope You will choose to create more memories here whenever your travels bring you back to Milan! Kindly The Management

Monsieur Antoine, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Monsieur, nos salutations distinguées. La Direction

Dear Jean Froncois Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Hotel Management

Dear Roger, Thank You so much for such a wonderful review! We appreciated You took Your time to share this recent and genuine impressions about Your stay with us!

Dear KARIM, We would like to thank You for Your rating! Kindly The Management

Dear Ms.Marina, thank you for your feed back. We do really hope to welcome you again in Starhotels! Best regards, The Management

Dear Ms. Nathalie, Thank you very much for your positive review of our hotel. We are glad that you enjoyed your stay and we hope to seeing you again soon. Best regards, The Management

Dear Roger, Thank you very much for your positive review of our hotel. We are glad that you enjoyed your stay and we are looking forward to welcoming you back in Starhotels. Kindest regards The Management

Dear Guest, thank you for your feed back. We do really hope to welcome you again in Starhotels! Best regards The Management

Dear hotel Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon. Sincerely, The Hotel Management

Gentile Signora Marie-Pier, la ringraziamo per aver condiviso la sua recente esperienza allo Starhotels Ritz. Siamo molto lieti che abbia apprezzato il nostro hotel e ci auguriamo di poterle presto dare il bentornato a Milano. Cordiali saluti,

Dear Olivier, We would like to thank you very much for staying at Starhotels Ritz and for your nice review and score. We look forward to welcome you in the sooner future. Kind regards The Hotel Management

Dear Philippe, Thank you very much for your positive review of our hotel. We are glad that you enjoyed your stay and we hope to seeing you again in a not distant future. Best regards, The Hotel Management

Madame Noemie, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame, nos salutations distinguées.

Dear Hotel Guest, Thank you very much for your positive review of our hotel. We are glad that you enjoyed your stay and we hope to seeing you again in a not distant future. Best regards, The Management

Madame, Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

Cher Monsieur, Nous vous remercions pour avoir témoigné vos impressions suite à votre séjour dans notre Starhotels Ritz. Nous somment désolé de n’être pas réussit a satisfaire vos attentes complètement et vous prions d’accepter nos excuses. Nous espérons d'avoir le plaisir de vous accueillir de nouveau pour un futur séjour à Milan, mais également cette fois-ci pour dépasser vos attentes. Avec nos meilleures salutations, La Direction

Dear Hotel Guest, Thank you very much for your positive review of our hotel. We are glad that you enjoyed your stay and we hope to seeing you again in a not distant future. Best regards, The Management

Madame Laure, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame, Monsieur, nos salutations distinguées. La Direction

Dear Sébastien, Thank you very much for your positive review of our hotel. We are glad that you enjoyed your stay and we hope to seeing you again in a not distant future. Best regards,

Gentil Anonymous, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame, Monsieur, nos salutations distinguées. La Direction

Gent. Anonymous, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame, Monsieur, nos salutations distinguées. La Direction

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards,

Chère Milinda, Nous vous remercions pour l'avis que vous avez donné sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et nous espérons vous accueillir à nouveau très bientôt. Veuillez agréer nos salutations distinguées.