Avis sur Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan
Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan
Piazza Duca D Aosta 9, Milan, MI
Avis
9,4
Exceptionnel
9,8/10
Propreté
9,4/10
Personnel et service
9,4/10
Équipements
9,6/10
Infrastructures et conditions de l’hébergement
8,8/10
Écoresponsabilité
Avis
Voyage en famille
10 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 9 nuits en décembre 2023
Réponse de Gianrico Esposito - General Manager le 15 janv. 2024
Dear Zeina,We greatly appreciate the feedback you shared in your review. It is wonderful to hear that you had a positive experience with us overall. We would like to reach the perfection, and if you wish, please send us an email letting us know what we can improve in order to deliver an amazing experience to all our Guest. Thank you for choosing our establishment, and we hope to have the opportunity to exceed your expectations on your next visit.Kind regards,Gianrico EspositoGeneral Manager
10/10 Excellent
Gabriele
17 nov. 2023
Gabriele
Séjour de 1 nuit en novembre 2023
Réponse de Gianrico Esposito - General Manager le 11 janv. 2024
Dear Gabriele,Thank you so much for the perfect review you left for us. We are very happy that you had a wonderful experience with us. Your satisfaction is has been our top priority, and we are grateful for your positive feedback. We look forward to welcoming you back in the future for another exceptional stay.Kind regards,Gianrico Esposito General Manager
6/10 Satisfaisant
michel
5 nov. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
michel
Séjour de 1 nuit en novembre 2023
Réponse de General Manager le 13 nov. 2023
Dear Michel,Thank you for sharing your feedback with us.Your experience is important to us, and we will take it into consideration as we continue to improve our services.We hope to have the opportunity to welcome you back and provide a better experience in the future.Kind regards,Gianrico EspositoGeneral Manager
2/10 Horrible
Pierre
Voyage en famille
19 août 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pierre
Séjour de 2 nuits en août 2023
Réponse de General Manager le 28 août 2023
Dear Pierre, Thank you very much for taking time to share with us your feedback and we are sorry to know that we failed to fully satisfy and exceed your expectations during your recent stay,We hope to have the opportunity to welcoming you back on another occasion.Kind regards,Gianrico Esposito
10/10 Excellent
Braun
24 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Braun
Séjour de 3 nuits en juillet 2023
Réponse de Gianrico Esposito General Manager le 30 juil. 2023
Dear Braun,Thank you so much for your nice review. We are so happy to hear that you had a memorable stay with us. Guests' satisfaction is our top priority, and we want to say thank you for your positive feedback. We hope to welcome you back in the future for another exceptional stay.Kind regards,Gianrico EspositoGeneral Manager
10/10 Excellent
Philippe
Voyage d’affaires
19 févr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel fantastique
Philippe
Séjour de 3 nuits en février 2023
Réponse de Gianrico Esposito le 22 févr. 2023
Dear Mr. Philippe,Thank you very much for taking time to share with us your review.We are delighted to read that you have thoroughly enjoyed your stay experience and we hope to have the opportunity to welcoming you back in the near future.Kind regards,Gianrico EspositoGeneral Manager
10/10 Excellent
Gabriele
4 déc. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gabriele
Séjour de 1 nuit en décembre 2022
10/10 Excellent
Philippe
28 nov. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel fantastique pour un séjour de charme
Philippe
Séjour de 2 nuits en novembre 2022
Réponse de Gianrico Esposito le 5 déc. 2022
Dear Mr. Philippe,Thank you very much for having stayed with us and for taking time to share your kind feedback.We are thrilled to know that you had an all round enjoyable experience and we have well noted your comments regarding the opening times of our swimming pool. It has been a pleasure to have you as our Guest and we hope to have the opportunity to welcoming you back soon.Kind regards,Gianrico EspositoGeneral Manager
4/10 Médiocre
Fabienne marie
6 juin 2022
Fabienne marie
Séjour de 2 nuits en juin 2022
10/10 Excellent
Karim
2 nov. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Superbe
Karim
Séjour de 1 nuit en octobre 2021
Réponse de Marco Olivieri le 13 déc. 2021
Dear Mr. Karim,
Thank you very much for your kind review.
We are so pleased that you were 'wow-ed' by our hotel and the service that our team of dedicated colleagues deliver.
It has been a pleasure to have you staying with us and we look forward to welcoming you back in the near future.
Kind regards,
Marco Olivieri
General Manager
10/10 Excellent
Virginie
8 févr. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Virginie
Séjour de 1 nuit en février 2021
Réponse de Marco Olivieri le 11 févr. 2021
Dear Ms. Virginie,
We are so pleased to see that you think so highly of our hotel.
Thank you for having staeyd with us and we hope to have the opportunity to welcoming you back next time you visit Milan.
Kind regards,
Marco Olivieri
General Manager
10/10 Excellent
Jerome
25 févr. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super
Jerome
Séjour de 2 nuits en février 2020
Réponse de Marco Olivieri le 5 mars 2020
Dear Mr. Jerome,
Thank you for the wonderful rating that you dedicated to our hotel.
It is good to know you had a great stay and we hope to have the opportunity to welcome you back soon.
Kind regards,
Marco Olivieri
General Manager
10/10 Excellent
Voyageur vérifié
Voyage en famille
22 févr. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en février 2020
Réponse de Marco Olivieri le 28 févr. 2020
Dear Guest,
Thank you for this wonderful review.
We appreciate your compliments and we hope to welcome you back again very soon.
Kind regards,
Marco Olivieri
General Manager
10/10 Excellent
Voyageur vérifié
Voyage en famille
6 janv. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en janvier 2020
Réponse de Marco Olivieri le 4 févr. 2020
Dear Guest,
Thank you for having stayed with us and for sharing your kind review.
We are so pleased to hear that you think so highly of our hotel, and that the service extended by our team met your expectations.
We hope to welcome you back soon.
Kind regards,
Marco Olivieri
General Manager
6/10 Satisfaisant
Stephen
Voyage en groupe
22 déc. 2019
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Stephen
Séjour de 1 nuit en décembre 2019
Réponse de Marco Olivieri le 3 janv. 2020
Dear Mr. Stephen,
Thank you very much for taking time to share with us your feedback.
We hope to welcome you back to our hotel next time you visit Milan.
Kind regards,
Marco Olivieri
General Manager
2/10 Horrible
RB, paris
Voyage en groupe, Voyage d’affaires
18 nov. 2019
Les points faibles : Personnel et service
RB
Séjour de 1 nuit en novembre 2019
Réponse de Marco Olivieri le 29 nov. 2019
Dear 'RB'
Thank you for taking time to provide your feedback.
We are sorry about any inconvenience that you have experienced during your stay. Our aim is always to offer our Guest a most enjoyble and comfortable experience by making them feel looked after by each and every staff member.
We are sorry if you felt otherwise and remain at your entire disposal in case you wish to provide us with more details about any shortfall in our service so that we may better understand your dissapointment.
Thank you and kind regards,
Marco Olivieri
General Manager
10/10 Excellent
Florian
15 nov. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bel hôtel au centre
Florian
Séjour de 1 nuit en novembre 2019
Réponse de Marco Olivieri le 29 nov. 2019
Dear Mr. Florian,
Thank you so much for sharing your comment with us and the maximum rating in all categories.
We are delighted by your appreciation regarding our Hotel and Spa.
It will be our great pleasure to welcome you back again soon.
Best regards,
Marco Olivieri
General Manager
10/10 Excellent
Voyageur vérifié
8 oct. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en octobre 2019
Réponse de Marco Olivieri le 8 nov. 2019
Dear Guest,
Thank you for giving us the maximum rating in all categories. Our greatest satisfaction comes with our guests’ appreciation of the services we provide them with.
We hope to welcome you back next time you visit Milan.
Best regards,
Marco Olivieri
General Manager
10/10 Excellent
Voyageur vérifié
19 août 2019
Les points forts : Propreté
Voyageur vérifié
Séjour de 1 nuit en août 2019
Réponse de Marco Olivieri le 19 août 2019
Dear Guest,
Thank you for the wonderful rating that you dedicated to our hotel following your recent stay with us.
We hope to have the opportunity to welcome you back soon!
Kind regards,
Marco Olivieri
General Manager
10/10 Excellent
Voyageur vérifié
Voyage en couple
10 août 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en août 2019
Réponse de Marco Olivieri le 13 août 2019
Dear Guest,
Thank you for having stayed with us and for sharing your review.
We are thrilled to read your appreciation and the maximum rating.
We will be looking forward to welcoming you back next time you visit Milan.
Kind regards,
Marco Olivieri
General Manager
8/10 Bien
Voyageur vérifié
Voyage en famille
8 juin 2019
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en mai 2019
Réponse de Marco Olivieri le 11 juin 2019
Dear Guest,
Thank you very much for taking time to provide such detailed feedback.
Although we are happy to read that overall you had an enjoyable stay and would gladly return to our hotel, we apologize for the inconvenience that you experienced at the check-in and for the delay in servicing your room. We appreciate you bringing this to our attention.
We hope to welcome you back soon.
Kind regards,
Marco Olivieri
General Manager
10/10 Excellent
William
4 janv. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place for a relaxing stay in Milan
William
Séjour de 5 nuits en décembre 2018
Réponse de Marco Olivieri le 4 févr. 2019
Dear Mr. William,
We are so pleased that you were 'wow-ed' by the overall service extended by our colleagues and that they went out of their way in order to find a room that would be peferctly in line with your expectations.
It is great to know taht we have secured you an overall relaxing holiday and we look forward to welcoming you back for another enjoyable stay.
Kind regards,
Marco Olivieri
General Manager
10/10 Excellent
Mounir
23 nov. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mounir
Séjour de 1 nuit en novembre 2018
Réponse de Marco Olivieri le 5 déc. 2018
Dear Mr. Mounir,
Thank you fro this wonderful rating that you dedicated to our hotel.
It has been a pleasure to have you as our Guests and we hope to have the opportunity to welcome you back on another occasion.
Kind regards,
Marco Olivieri
General Manager
8/10 Bien
mickael
22 oct. 2018
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
mickael
Séjour de 2 nuits en octobre 2018
Réponse de Marco Olivieri le 22 oct. 2018
Dear Mr. Mickael,
Thank you very much for taking time to share your kind review.
We hope to have the opportunity to welcome you back on another occasion.
Kind regards,
Marco Olivieri
General Manager
10/10 Excellent
Voyageur vérifié
17 sept. 2018
Voyageur vérifié
Séjour de 2 nuits en août 2018
Réponse de Marco Olivieri le 8 oct. 2018
Dear Guest,
Thank you very much for the wonderful rating of our Hotel.
We are happy you had an enjoyable experience and we hope to welcome you back soon.
Kind regards,
Marco Olivieri
General Manager
10/10 Excellent
Voyageur vérifié
14 juin 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en juin 2018
Réponse de Marco Olivieri le 21 juin 2018
Dear Guest,
Thank you for this wonderful review!
We hope to welcome you back soon.
Kind regards,
Marco Olivieri
General Manager
10/10 Excellent
MARINA
28 janv. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
MARINA
Séjour de 2 nuits en janvier 2018
10/10 Excellent
Romain, France
8 janv. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel parfait !
Romain
Séjour de 4 nuits en janvier 2018
10/10 Excellent
Diana
25 oct. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Diana
Séjour de 2 nuits en octobre 2017
Réponse de The Westin Palace Milan le 30 oct. 2017
Dear Ms. Diana,
Thank you for the wonderful rating dedicated to our Hotel.
We hope to have the opportunity to welcome you back again sometime soon.
Kind regards,
Marco Olivieri
General Manager
10/10 Excellent
ALEXIS, COMPIEGNE
28 avr. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel magnifique, personnel très avenant souriant
ALEXIS
Réponse de Marco Olivieri le 28 avr. 2017
Dear Alexis,
Thank you very much for your positive feedback.
To make our guests feel happy and satisfied is our most important mission and therefore we are delighted that you have thoroughly enjoyed your stay with us.
We are looking forward to welcoming you back on another occasion!
Kind regards,
Marco Olivieri
General Manager
10/10 Excellent
Ziad
14 juin 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ziad
10/10 Excellent
Franck, Annecy
9 mai 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon hôtel
Franck
10/10 Excellent
Voyageur vérifié
24 mars 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Juste parfait
Voyageur vérifié
10/10 Excellent
olivier, Lille, France
6 mars 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
CHIC
olivier
10/10 Excellent
hugo
17 févr. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
hugo
10/10 Excellent
Ronald, Beyrouth
28 janv. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Exceptionnelle
Ronald
10/10 Excellent
Stephanie, Paris
6 janv. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super hôtel
Stephanie
8/10 Bien
Voyageur vérifié
2 sept. 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Déception ....
Voyageur vérifié
10/10 Excellent
Abraham, Tel aviv
26 août 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Parfait
Abraham
10/10 Excellent
Voyageur vérifié
14 août 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Merveilleux
Voyageur vérifié
10/10 Excellent
Voyageur vérifié
23 févr. 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Top!
Voyageur vérifié
10/10 Excellent
Olivier, Montreux
2 janv. 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellente adresse à Milan
Olivier
10/10 Excellent
Randell, Pompano Beach
Voyage d’affaires, Voyage en couple
19 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Randell
Séjour de 1 nuit en mai 2024
Réponse de MN le 20 mai 2024
Dear Randell,Thank you so much for your kind words and the review you left for us. We are so happy to hear that you had a wonderful experience at our hotel. Guests' satisfaction is our top priority, and your positive feedback is very important for us! We look forward to welcoming you back in the future for another exceptional stay. Kind regards, Gianrico Esposito General Manager
10/10 Excellent
Roya
3 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Roya
Séjour de 2 nuits en avril 2024
Réponse de MN le 4 mai 2024
Dear Roya,Thank you so much for your kind words and the review you left for us. We are so happy to hear that you had a wonderful experience at our hotel. Guests' satisfaction is our top priority, and your positive feedback is very important for us! We look forward to welcoming you back in the future for another exceptional stay. Kind regards, Gianrico Esposito General Manager
10/10 Excellent
Sohei
2 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sohei
Séjour de 2 nuits en avril 2024
Réponse de MN le 4 mai 2024
Dear Sohei,Thank you so much for your kind words and the review you left for us. We are so happy to hear that you had a wonderful experience at our hotel. Guests' satisfaction is our top priority, and your positive feedback is very important for us! We look forward to welcoming you back in the future for another exceptional stay. Kind regards, Gianrico EspositoGeneral Manager
10/10 Excellent
Elaine
Voyage d’affaires
1 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Elaine
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 1 mai 2024
Dear Elaine, Thank you so much for the perfect review you left for us. We are thrilled to know that you had a wonderful experience at Excelsior Hotel Gallia. Your satisfaction is very important for us, and we are very happy to have reached your expectation. We look forward to welcoming you back in the future for another exceptional stay. Kind regards, Gianrico Esposito General Manager
10/10 Excellent
Mark
Voyage en famille
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mark
Séjour de 8 nuits en avril 2024
Réponse de General Manager le 15 avr. 2024
Dear Mark, Thank you very much for such kind review. We are delighted to read that your recent stay with us was fully in line with your expectation. It has been a pleasure for us to look after you and we hope that next time you visit Milan you will choose to stay with us again. Kind regards, Gianrico Esposito General Manager
10/10 Excellent
Shahnaz
Voyage en famille
4 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shahnaz
Séjour de 4 nuits en mars 2024
Réponse de Gianrico Esposito - General Manager le 4 avr. 2024
Dear Shahnaz,Thank you so much for your kind words and the perfect review you left for us. It is a great pleasure to hear that you had a wonderful experience, especially with our staff and with our Shiseido Spa. We are grateful for your positive feedback and thank you again for having choose our hotel. We look forward to welcoming you back in the future for another exceptional stay.Kind regards,Gianrico EspositoGeneral Manager
10/10 Excellent
galit
28 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
galit
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 3 avr. 2024
Dear galit, Thank you very much for such kind review. We are delighted to know that your recent stay with us was fully in line with your expectation. It has been a pleasure for us to look after you and we hope that next time you visit Milan you will choose to stay with us again. Kind regards, Gianrico Esposito General Manager
10/10 Excellent
Thomas T.
Voyage en famille
22 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Thomas T.
Séjour de 3 nuits en février 2024
Réponse de General Manager le 22 févr. 2024
Dear Thomas T, Thank you very much for such kind review. We are delighted to read that your recent stay with us was fully in line with your expectation. It has been a pleasure for us to look after you and we hope that next time you visit Milan you will choose to stay with us again. Kind regards, Gianrico Esposito General Manager