Too many details to discuss the whole awful experience. I will try not to go on too much. This trip was to be a covd get away with my hubby. A nice night of Super Bowl watching and snacks sitting in front of a fire, hiking, and more fireplace time. I did a lot of research to find a place specifically with a tv and fireplace. We get there, I put out all the snacks, ready to go...the tv doesn’t work. My husband desperately trying to get it to work....nothing..after several texts back and forth to the manager, saying, this has never happened before. 4 hours later nothing, no super bowl. The fireplace...kept filling the cabin with smoke each time we tried to use it. We know how to use a fireplace, it wasn’t our error as insinuated. The manager did finally call to help, but to no avail...no tv, no fireplace. And, we’re paying for cleaning service? They didn’t clean the kitchen drawers..full of mice do. The manger did keep apologizing, but Never once did we hear from the owners through all of this. Not even to say we’re sorry, or offer a partial money back for our troubles. Just a..‘maybe we can give a discount if you come in the spring’..ah..no thanks. The one time I splurge.. and spend more than usual... for not having the amenities advertised. We didn’t want excuses why things weren’t working, or insinuations, just some, ‘what can we do for you’ concern. Not a way to do business. Hopefully all the kinks will be ironed out for the next visitors. Sorry we had to be the guinea pigs.
