Piscine extérieure, tentes de plage, parasols de plage
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Avis sur Mondrian South Beach

4.5 out of 5
Mondrian South Beach
1100 West Ave, Miami Beach, FL

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 575 avis sur 1307." "
Note des voyageurs de 8 (Bien), d’après 228 avis sur 1307." "
Note des voyageurs de 6 (Satisfaisant), d’après 212 avis sur 1307." "
Note des voyageurs de 4 (Médiocre), d’après 128 avis sur 1307." "
Note des voyageurs de 2 (Horrible), d’après 164 avis sur 1307." "

7,4/10

Propreté

8,0/10

Personnel et service

7,8/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Réal

Voyage en couple
Hôtel un peu désuet
Séjour de 4 nuits en février 2024
Réponse de Ivy le 29 févr. 2024
Thank you for your visit and feedback.

10/10 Excellent

Matteo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en novembre 2023
Réponse de Marc Reid Director of Guest Experience le 21 déc. 2023
Thank you so much for staying here at the Mondrian South Beach! We do our best to make sure each and every guest is treated with VIP service. I'm glad we were able to accomplish that with you.

10/10 Excellent

ERIC

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wow ! Nous avons adoré, les chambres sont très grande, propre et la vue sur la piscine est magnifique. Nous voyageons beaucoup et je confirme que le personnel était très courtois/professionnel. Je recommande sans hésiter, nous y avons passé trois nuits tout ce fait à pieds alentour de l'hôtel. Merci
Séjour de 3 nuits en août 2023
Réponse de Ivy le 24 août 2023
Thank you so much for staying with and for your review. We're thrilled to see that you had an amazing stay. We hope to see you again soon.

6/10 Satisfaisant

alain

Voyage en famille
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Bruyant et installations vieillissantes
Séjour de 4 nuits en août 2023
Réponse de Marc Reid Director of Guest Experience le 16 août 2023
Hi Alain thank you for honest feedback. We strive for feedback like this so we can better. Thank you for taking the time to write this. Your review is not going unnoticed and will be used to further our growth with future guest. Have an amazing day and hope we will see you again in the near future.

8/10 Bien

Abdenour

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon hôtel à conseiller
Séjour de 10 nuits en août 2023
Réponse de Ivy le 13 août 2023
Thank you for staying with us. We hope to see you again soon.

6/10 Satisfaisant

Lou

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Chambre délabrée
Séjour de 10 nuits en juillet 2023
Réponse de Marc Reid Director of Guest Experience le 30 juil. 2023
Thank you for staying here at the Mondrian South Beach. Have an amazing day and see you on the next stay.

2/10 Horrible

Benoit

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cette hôtel est luxueux mais le prix de la chambre comporte des frais cachés de $45/jour pour des services généralement gratuits (comme la piscine, le wi-fi, le journal). C'est très frustrant quand tu fais ton check-out de comprendre l'arnaque.
Séjour de 4 nuits en juin 2023
Réponse de Marc Reid Director of Guest Experience le 2 juil. 2023
Hi Benoit sorry that Expedia didn't communicate this properly you. However please be aware that the resort fee is not an extra charge. The breakdown is included in your list of charges. Have an awesome day hope to see you on the next stay.

6/10 Satisfaisant

christophe

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en mars 2023
Réponse de Marc Reid Director of Guest Experience le 28 mars 2023
Thank you for staying here at the Mondrian South Beach. Have an amazing day and hope to see you again in the near future.

10/10 Excellent

jacinthe

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2023
Réponse de Marc Reid Director of Guest Experience le 17 févr. 2023
Thank you so much for staying here at the Mondrian South Beach! We do our best to make sure each and every guest is treated with VIP service. I'm glad we were able to accomplish that with you.

2/10 Horrible

Brigitte

Les points faibles : Propreté, personnel et service, confort de la chambre
À éviter
Déception totale ! Je n’ai jamais vu une chambre d’hôtel aussi sale. Tapis avec des taches apparentes et grossières. Aucune pression sur le pommeau de douche. Rideau à moitié décousu, literie ou les ressorts du lit me faisait mal au dos. Les vitres sont sales. Le pire je crois, c’est que le premier jour de mon arrivée, après la piscine vers 18h je constate que ma chambre n’est pas faite. En appelant la réception, on me dit que c’est normal, je n’ai pas demandé à ce qu’on la fasse ! C’est bien la première fois qu’il faut demander à faire la chambre dans un hôtel. J’ai pris les photos si vous en avez besoin. Sachez que je devais partir mercredi, je suis partie mardi, donc perdue une journée et j’ai pris un autre hôtel "un vrai ".
Séjour de 5 nuits en janvier 2023
Réponse de Stacy le 3 févr. 2023
Our most sincere apologies for the inconveniences experienced during your stay. I'm disappointed to see that we failed to provide a better experience. Your feedback will be addressed with our team.

2/10 Horrible

annie

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
La chambre etait dans un état desastreux!.la douche était sale avec des cheveux sur le plancher et on a dû demander au concierge de venir la réparer car elle ne fonctionnait pas. De plus, le lit etait vraiment inconfortable. Nous n'avons pas pu aller à la piscine car à chaque fois il n'y avait pas de chaise. Il y avait plusieurs prostituées à la piscine et dans l'hotel. Mon conjoint et moi etions découragés. De plus, dans les c corridors les gens laissent leur nourriture à côté de la porte.
Réponse de Marc Reid Director of Guest Experience le 14 janv. 2023
Dear Annie thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future.

2/10 Horrible

Mehdi

Séjour de 2 nuits en décembre 2022
Réponse de Stacy le 22 déc. 2022
Thank you for your visit and feedback.

8/10 Bien

Keven

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement

6/10 Satisfaisant

Kaoutar

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et équipements
Room service not included Parking not included They forced you to have valet They could mention that on website Plus security deposit every night 300$
Séjour de 6 nuits en septembre 2022
Réponse de Marc Reid Director of Guest Experience le 17 oct. 2022
Thank you for staying here at the Mondrian! We appreciate your honest feedback and cant wait for you to visit again in the near future! Have an amazing day.

8/10 Bien

jean-yves nicolas

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Tout était parfait. Superbe établissement.
Séjour de 4 nuits en août 2022
Réponse de Stacy le 28 août 2022
Thank you so much for staying and for your review. We hope to see you again soon.

10/10 Excellent

Caroline

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour parfait, un très bel hôtel et du personnel qualifié et volontaire.
Séjour de 4 nuits en juin 2022
Réponse de Marc Reid Director of Guest Experience le 15 juin 2022
Thank your amazing review! We appreciate your feedback and cant wait for you to visit again in the near future! Have an amazing day.

10/10 Excellent

David

Séjour de 2 nuits en mars 2022
Réponse de Marc Reid Director of Guest Experience le 5 avr. 2022
Thank you so much for your feedback we appreciate you! Cant wait to see you on the next trip have an amazing day!

10/10 Excellent

Vincent

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel a faire
Sejour parfait, super sympa a l'accueil et service tres bon en chambre
Séjour de 18 nuits en janvier 2022
Réponse de Marc Reid Director of Guest Experience le 1 mars 2022
Thank your amazing review! We appreciate your feedback and cant wait for you to visit again in the near future! Have an amazing day.

4/10 Médiocre

Benoit

Voyage en famille
Les points faibles : Personnel et service
Séjour de 7 nuits en janvier 2022
Réponse de Marc Reid Director of Guest Experience le 2 mars 2022
Dear Guest., thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.

8/10 Bien

Massamba

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Hotel sympa, bien situé avec une belle sur down town
Séjour de 8 nuits en novembre 2021
Réponse de Marc Reid Director of Guest Experience le 2 mars 2022
Thank your amazing review! We appreciate your feedback and cant wait for you to visit again in the near future! Have an amazing day.

10/10 Excellent

Mireille

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Parfait séjour
Excellent service reçu. Prosecco à notre arrivée, eau, café, barre tendre à la disposition des invités toute la journée Personnel gentil et accueillant
Séjour de 1 nuit en novembre 2021
Réponse de Marc Reid Director of Guest Experience le 2 mars 2022
Thank your amazing review! We appreciate your feedback and cant wait for you to visit again in the near future! Have an amazing day.

10/10 Excellent

Guy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Accueil/Emplacement/ qualité des installations /Design
Séjour de 4 nuits en octobre 2021
Réponse de Marc Reid Director of Guest Experience le 2 mars 2022
Thank your amazing review! We appreciate your feedback and cant wait for you to visit again in the near future! Have an amazing day.

10/10 Excellent

DESIRE

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
le lieu de la piscine etait bien .
Séjour de 4 nuits en août 2021

6/10 Satisfaisant

Alexzina

Voyage en groupe
Les points forts : Personnel et service
First there is nothing that said valet was the only way to park and it’s $50 a night, Second after paying in full for the trip at check in they hit you with $200 a night deposit 😂, Third over was clean and staff was nice but the bathroom has mold in the shower and the sofa couch was broken we didn’t need it just shared a bed but we did let them no and nobody came to fix it. Pool staff was great bar staff great I wish their menu had a little more options but I guess it works for some people. Be prepared to spend money on parking and deposits though !!!!!
Séjour de 3 nuits en avril 2024

10/10 Excellent

Allan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Vale Parking staff was excellent
Séjour de 3 nuits en avril 2024

6/10 Satisfaisant

Weroon

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté
I was very happy with the early check in after our cruise vacation. Beautiful hotel, lobby, poolbar, gym etc. Very friendly en helpful staff.The room was great. I booked a suite. It was very spaceous. The beds were really small for a hotel bed, but we managed. The floor of our suite was unbelievably dirty though!! We dont usually walk with shoes inside so our feet got all black from the dust on the floor! We expected it to be cleaned the next morning at least, but although the next day the bed was made up and we got fresh towels, the floor was not swept at all. There was still visible dirtness on the floor! I asked the lobby if they could send someone to sweep the floor but we had to wait the next morning. It felt very uncomfortable as i am not used to such dirtyness. The bathroom was so nice, unfortunately the shower itself was really crappy wth very weak stream with luke warm water! Very disappointing from a hotel with such high end clean and beautiful pool and outside area. Also the suite had cupboards a small kitchen which was nice but than again no cups no plates or spoons etc. When asked the staff was helpful with that though. For the price we paid i just wished the outside of the hotel (lobby/pool/ poolbar etc) matched the quality and cleanness of the room it self. It felt a waste to feel so uncomfortable in a hotel room of a otherwise beautful hotel in such a nice neigbourhood. I hope they fix these things!

4/10 Médiocre

Xiomara

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Far from the beach
Séjour de 5 nuits en avril 2024

4/10 Médiocre

Lenny

Too much hidden fees
Séjour de 3 nuits en avril 2024

10/10 Excellent

michel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Out standing service and beautifull place , Closed to the beach ,restaurants ,and famous ocean dr and many more !
Séjour de 2 nuits en avril 2024
Réponse de Marc Reid Director of Guest Experience le 1 mai 2024
Thank you so much for visiting the Mondrian South Beach! We are so pleased to see you enjoyed your stay here. Here at the Mondrian South Beach our goal is to make sure each and every guest feel welcome and treated as a VIP. So happy we were able to accomplish that with you. Have an amazing day and see you on your next trip!

10/10 Excellent

Paul

Les points forts : Infrastructures et conditions de l’hébergement
Great place to stay
Séjour de 3 nuits en avril 2024
Réponse de Marc Reid Director of Guest Experience le 1 mai 2024
Thank you so much for visiting the Mondrian South Beach! We are so pleased to see you enjoyed your stay here. Here at the Mondrian South Beach our goal is to make sure each and every guest feel welcome and treated as a VIP. So happy we were able to accomplish that with you. Have an amazing day and see you on your next trip!

10/10 Excellent

Ashley

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really loved the location. The pool is amazing although some of those chairs and towels need refreshing. Nicoli and Priscilla kept us refreshed at the pool all day. That was by far a highlight. Maria at the bar in the lobby was also fantastic and so nice.
Séjour de 3 nuits en avril 2024

6/10 Satisfaisant

Banessa

Voyage en couple
First night, we couldn’t sleep because of a next door neighbor’s fighting. The other thing was the mildew around the shower glass and you can see water damage on the ceiling. But on the positive, it’s closed to the beach about 10min walking distance.
Séjour de 3 nuits en avril 2024

10/10 Excellent

Boris

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
So happy we booked this property. Views of Biscayne bay and downtown were absolutely amazing. Elevators were always fast and clean. Pool and bar were nice, wasn’t aware that pool closes at 7pm, the best time to enjoy the sunset from the pool. Now, let me say that we were greater by Mark. We have never been served by someone in a hotel by someone that genuinely wanting to help guests and to provide THE best possible experience and service to the guest he is helping. We were not even waiting for him to help us, I guess he saw us waiting in line and he approached us to see how can he help us. I am serious, Mark is the best. I hope this will be seen by his boss so he can be Thanked and rewarded in a way that’s possible for you. Thank you Mark!
Séjour de 3 nuits en avril 2024

2/10 Horrible

Shira

Voyage en groupe
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
I was satisfied until it was time for bed and there was a roach on my bedside table. I was totally disgusted and checked-out of the hotel at 3:30am and went to another hotel South Beach. The front desk was helpful with my concerns and offered to provide me with another room however at that point I was not able to feel comfortable in the hotel.
Séjour de 2 nuits en avril 2024

2/10 Horrible

Ideania

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
This was a weekend from hell. Room was dirty, they came to clean it it then smelled of vomit, changed my room, charged me $200 a night for deposit. Over charged me at the pool so i got a reserved bed for free the next day and it rained. No ice bucket. We paid for a 1 bdrm suite with double bed they changed us to a suite with 1 bdrm and that is not what i paid for!
Séjour de 3 nuits en avril 2024

10/10 Excellent

Kimone

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful stay great atmosphere pool settings was so good
Séjour de 3 nuits en avril 2024
Réponse de Marc Reid Director of Guest Experience le 1 mai 2024
Thank you so much for visiting the Mondrian South Beach! We are so pleased to see you enjoyed your stay here. Here at the Mondrian South Beach our goal is to make sure each and every guest feel welcome and treated as a VIP. So happy we were able to accomplish that with you. Have an amazing day and see you on your next trip!

10/10 Excellent

Grace, Miami

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Marc Reid Director of Guest Experience le 1 mai 2024
Thank you so much for visiting the Mondrian South Beach! We are so pleased to see you enjoyed your stay here. Here at the Mondrian South Beach our goal is to make sure each and every guest feel welcome and treated as a VIP. So happy we were able to accomplish that with you. Have an amazing day and see you on your next trip!

8/10 Bien

Tulay

Séjour de 3 nuits en avril 2024
Réponse de Marc Reid Director of Guest Experience le 1 mai 2024
Thank you so much for visiting the Mondrian South Beach! We are so pleased to see you enjoyed your stay here. Here at the Mondrian South Beach our goal is to make sure each and every guest feel welcome and treated as a VIP. So happy we were able to accomplish that with you. Have an amazing day and see you on your next trip!

10/10 Excellent

Laneesha

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff are friendly and are super helpful!
Séjour de 1 nuit en avril 2024
Réponse de Marc Reid Director of Guest Experience le 1 mai 2024
Thank you so much for visiting the Mondrian South Beach! We are so pleased to see you enjoyed your stay here. Here at the Mondrian South Beach our goal is to make sure each and every guest feel welcome and treated as a VIP. So happy we were able to accomplish that with you. Have an amazing day and see you on your next trip!

8/10 Bien

Pinchas

Les points forts : Propreté
😘
Séjour de 2 nuits en avril 2024
Réponse de Marc Reid Director of Guest Experience le 1 mai 2024
Thank you so much for visiting the Mondrian South Beach! We are so pleased to see you enjoyed your stay here. Here at the Mondrian South Beach our goal is to make sure each and every guest feel welcome and treated as a VIP. So happy we were able to accomplish that with you. Have an amazing day and see you on your next trip!

4/10 Médiocre

Grey

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Room was falling apart. Could not get Shower to operate properly. Water was either burning, hot or freezing cold and the handles were breaking tiles were dirty and falling apart sliding glass door to balcony can barely open or close. Here was left on the floor from previous guest or housemaids couches were dirty and sober carpets. TVs barely operated.
Séjour de 1 nuit en avril 2024

2/10 Horrible

tigran

Voyage d’affaires
Les points forts : Personnel et service et équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The bed was super uncomfortable and my bed sheets had blood stains on there which i hadnt seen the first night. The building and pool area was nice though. Hotel food was really good.
Séjour de 3 nuits en avril 2024
Réponse de Marc Reid Director of Guest Experience le 24 avr. 2024
Thank you for staying with us. We are sorry to see that you had such a challenging experience. can you please reach out to us directly? We would love an opportunity to make things right for you. (mondrianfo@mondriansouthbeach .com

4/10 Médiocre

Caroline

Les points faibles : Infrastructures et conditions de l’hébergement
A lot of the staff seemed rude, and while their were some nice and helpful people, mostly I was disappointed.
Séjour de 3 nuits en avril 2024
Réponse de Marc Reid Director of Guest Experience le 24 avr. 2024
Thank you for staying with us. We are sorry to see that you had such a challenging experience. can you please reach out to us directly? We would love an opportunity to make things right for you. (mondrianfo@mondriansouthbeach .com

10/10 Excellent

Tamell

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The entire hotel was amazing
Séjour de 1 nuit en avril 2024
Réponse de Marc Reid Director of Guest Experience le 24 avr. 2024
Thank you so much for staying here at the Mondrian South Beach! We do our best to make sure each and every guest is treated with VIP service. I'm glad we were able to accomplish that with you.

10/10 Excellent

Aryana

Les points forts : Propreté
.
Séjour de 3 nuits en avril 2024
Réponse de Marc Reid Director of Guest Experience le 24 avr. 2024
Thank you so much for staying here at the Mondrian South Beach! We do our best to make sure each and every guest is treated with VIP service. I'm glad we were able to accomplish that with you.

4/10 Médiocre

Megan, Santa Clarita

Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I'm deeply disappointed with the hotel experience. Upon arrival, there was no one available to assist with our luggage, and to compound the issue, the room is in an extremely outdated condition. The soundproofing is so inadequate that neighboring room conversations are disturbingly loud. Additionally, the bathroom floor tile is moving, posing a safety hazard. Furthermore, the toilet flush won't stop unless manually lifted after each use. This entire experience has truly made our time miserable.
Séjour de 2 nuits en avril 2024
Réponse de Marc Reid Director of Guest Experience le 24 avr. 2024
Thank you for staying with us. We are sorry to see that you had such a challenging experience. can you please reach out to us directly? We would love an opportunity to make things right for you. (mondrianfo@mondriansouthbeach .com

8/10 Bien

Tamika

Les points forts : Infrastructures et conditions de l’hébergement
Pool area was nice
Séjour de 2 nuits en avril 2024
Réponse de Marc Reid Director of Guest Experience le 24 avr. 2024
Thank you so much for staying here at the Mondrian South Beach! We do our best to make sure each and every guest is treated with VIP service. I'm glad we were able to accomplish that with you.

10/10 Excellent

Bulent, West New York

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Marc Reid Director of Guest Experience le 24 avr. 2024
Thank you so much for staying here at the Mondrian South Beach! We do our best to make sure each and every guest is treated with VIP service. I'm glad we were able to accomplish that with you.

10/10 Excellent

Gabriela

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
✌️
Séjour de 3 nuits en avril 2024
Réponse de Marc Reid Director of Guest Experience le 24 avr. 2024
Thank you so much for staying here at the Mondrian South Beach! We do our best to make sure each and every guest is treated with VIP service. I'm glad we were able to accomplish that with you.

10/10 Excellent

Laura Yesenia

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Great
Séjour de 2 nuits en avril 2024
Réponse de Marc Reid Director of Guest Experience le 24 avr. 2024
Thank you so much for staying here at the Mondrian South Beach! We do our best to make sure each and every guest is treated with VIP service. I'm glad we were able to accomplish that with you.