Avis sur Z Ocean Hotel, Classico a Sonesta Collection
Z Ocean Hotel, Classico a Sonesta Collection
1437 Collins Ave, Miami Beach, FL
Avis
7,6
Bien
7,4/10
Propreté
7,8/10
Personnel et service
7,4/10
Équipements
7,0/10
Infrastructures et conditions de l’hébergement
7,4/10
Écoresponsabilité
Avis
Voyage en couple
8 mars 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 10 nuits en février 2024
Réponse de Customer Service le 9 mars 2024
Muriel, merci de partager votre expérience avec nous. Nous comprenons vos inquiétudes concernant la propreté de votre chambre et la nécessité de demander des serviettes propres. Notre équipe se consacre à vous offrir un séjour confortable et nous sommes désolés si votre expérience n'a pas répondu à vos attentes. Nous mettons effectivement en œuvre des améliorations dans nos suites pour améliorer l'expérience globale des clients. Concernant le tarif du petit-déjeuner, nous nous efforçons de proposer une gamme d'options et nous nous excusons s'il vous a semblé cher malgré les bons gratuits. Nous prenons également note de vos commentaires concernant les espaces communs de l'hôtel. Nous apprécions vos commentaires et continuerons à travailler à des améliorations.
4/10 Médiocre
Guy
17 août 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Décevant et ne répondant pas aux descriptions.
Guy
Séjour de 3 nuits en août 2023
Réponse de General Manager le 27 sept. 2023
Dear Guy,Thank you so much for choosing Z Ocean Hotel and providing your comments. We hope you can return soon.
8/10 Bien
Nicola
Voyage en couple
26 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nicola
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 27 mai 2024
Nicola, thank you for your kind words about the Z Ocean Hotel South Beach. It is fantastic to hear that you enjoyed the food, pool area, and our accommodating team members. We are sorry to hear about the issue your husband experienced. Regarding the Jacuzzis, we are in the process of renovating and upgrading our suites, which might explain the inconsistency. Your feedback is valuable to us, and we will ensure better communication in the future. We're looking forward to welcoming you back soon!
6/10 Satisfaisant
James
Voyage en couple
13 mai 2024
Les points forts : Propreté et personnel et service
James
Séjour de 5 nuits en février 2024
Réponse de Customer Service le 14 mai 2024
James, it's clear from your review that there were some aspects of your stay that didn't meet your expectations, particularly regarding certain in-room amenities and outdoor furniture. We are currently in the process of upgrading our suites, and we hope these improvements will address your concerns. We're glad you found the kitchenette and balcony view to your liking, and enjoyed the convenience of our location in South Beach. Your positive remarks about our restaurant and its team members are also much appreciated. We hope to have the chance to serve you better in the future once our upgrades are complete.
2/10 Horrible
Lee
7 mai 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lee
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 8 mai 2024
Lee, it's disappointing to hear you didn't have an ideal stay. As you have not stated specific issues, it limits our ability to provide a detailed response. Regardless, we'd like to mention that we are currently undergoing renovations to improve the guest experience in our suites. We hope you'll consider giving us another chance to exceed your expectations in the future.
10/10 Excellent
Vanessa
Voyage en groupe
5 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Vanessa
Séjour de 2 nuits en mai 2024
4/10 Médiocre
Gregory
3 mai 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gregory
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 10 mai 2024
We appreciate the feedback, Gregory.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.
10/10 Excellent
shannon
3 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
shannon
Séjour de 7 nuits en avril 2024
10/10 Excellent
Ricardo
Voyage en couple
3 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ricardo
Séjour de 7 nuits en avril 2024
Réponse de Customer Service le 4 mai 2024
Ricardo, es un placer saber que apreciaste la ubicación privilegiada del Z Ocean Hotel South Beach. Estamos mejorando continuamente nuestras suites y esperamos darle la bienvenida nuevamente para una estadía aún más excepcional la próxima vez.
6/10 Satisfaisant
Florencia
Voyage en famille avec de jeunes enfants
30 avr. 2024
Florencia
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 1 mai 2024
Florencia, your feedback regarding your interaction with our colleagues is important to us. It's disappointing there were miscommunications which impacted your experience. We're also sorry to hear about any inconsistencies regarding room prices. Your input will be valuable in guiding improvements. Nonetheless, we'd like to mention that we are currently upgrading all of our suites and we hope you'll return to experience these enhancements.
10/10 Excellent
Robert
Voyage en famille
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Robert
Séjour de 5 nuits en avril 2024
Réponse de Customer Service le 29 avr. 2024
Robert, it's delightful to hear that you had an exceptional experience at Z Ocean Hotel South Beach. We're thrilled that our amazing team members across the board, from the reception to housekeeping and the Front Porch Cafe, contributed positively to your stay. Come see us again during your next visit to South Beach as we continue to enhance our suites.
6/10 Satisfaisant
Mia
Voyage en couple
26 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté et équipements
Mia
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 26 avr. 2024
Mia, thank you for your feedback. It's important for us to understand your perspective and to ensure you that renovations are underway to refresh our suites, including updating their look and feel. Also, we appreciate your acknowledgment of the cleanliness of our bedding and support from our team members. We're sorry that some aspects of your stay fell short of your expectations, especially in regard to room cleanliness. Your comments will be used to further improve our services. Your thoughts about our prime beachfront location and our helpful colleagues are much appreciated. Thank you once again for your review.
6/10 Satisfaisant
Michael
Voyage en couple
26 avr. 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Michael
Séjour de 5 nuits en avril 2024
Réponse de Customer Service le 26 avr. 2024
Michael, it's disappointing to hear that your experience did not meet your expectations, specifically regarding the suite's amenities and interactions with one of our team members. On a brighter note, we're comforted to hear your positive comments about our restaurant and bar colleagues. We're currently undertaking enhancements in our rooms, which will improve various aspects, including the hot tubs. We hope you'll reconsider and give us another opportunity to impress you upon completion of our upgrades.
10/10 Excellent
kennia
Voyage en famille
24 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
kennia
Séjour de 4 nuits en avril 2024
Réponse de Customer Service le 24 avr. 2024
Kennia, Z Ocean Hotel South Beach is absolutely delighted to hear that our front desk team member provided excellent service during your stay, as ensuring your satisfaction and comfort is always our priority. It's fantastic knowing you plan to return and we look forward to welcoming you in the future!
10/10 Excellent
Marissa
Voyage en famille
24 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marissa
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 24 avr. 2024
Marissa, we're thrilled to hear that you found our team members at Z Ocean Hotel South Beach friendly. We continuously strive to provide memorable experiences to our guests and thank you for recognizing their effort. We look forward to welcoming you back soon.
2/10 Horrible
Jasmine
24 avr. 2024
Jasmine
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 14 mai 2024
Jasmine, we're disheartened to learn about your scoring without further commentary. We are currently carrying out updates to enhance our suite experience without any disruption to our guests. Please, feel free to share additional feedback, so we can better understand your perspective and improve accordingly. We greatly value your insights and hope for an opportunity to better serve you in the future.
10/10 Excellent
Rebecca
23 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rebecca
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 24 avr. 2024
Rebecca, thank you for your excellent rating of Z Ocean Hotel South Beach. We are thrilled to see that you had a great stay with us. We're continuously improving our spaces to offer an even more delightful experience to our guests. We genuinely look forward to welcoming you back on your next visit to Miami!
6/10 Satisfaisant
Florencia
Voyage en famille avec de jeunes enfants
17 avr. 2024
Les points faibles : Propreté
Florencia
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 18 avr. 2024
Florencia, we regret to hear about the untidiness you encountered during your stay. We understand the importance of maintaining top levels of cleanliness throughout our property. Concerning the issue with our hot tubs, your candid feedback is invaluable as it helps us identify areas that require our attention. It's only fair to mention we are currently conducting upgrades and renovations for an enhanced guest experience in the future. Trust that your next visit would be more reflective of our commitment to excellence.
8/10 Bien
Katie
Voyage en groupe, Voyage en couple
15 avr. 2024
Les points faibles : Personnel et service
Katie
Séjour de 4 nuits en avril 2024
Réponse de Customer Service le 16 avr. 2024
Katie, we're pleased to know you enjoyed the personal jacuzzi on your balcony at the Z Ocean Hotel South Beach. We regret any inconvenience experienced in arranging for the refilling of the jacuzzi, your dissatisfaction is received with genuine concern, as it's essential for us to ensure all guests receive timely and efficient assistance. Our team members are addressing this for future improvements. Other than that, we're delighted that your stay was otherwise satisfactory. We hope to welcome you back soon with everything running smoothly.
8/10 Bien
Robert
Voyage en famille
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Robert
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 15 avr. 2024
Robert, we're delighted to hear how useful our team members were in resolving your booking issues at Z Ocean Hotel South Beach. Your positive feedback about their politeness is truly appreciated. We hope to welcome you back soon to see our ongoing suite upgrades.
10/10 Excellent
BRAYAN
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
BRAYAN
Séjour de 2 nuits en avril 2024
8/10 Bien
Derek
Voyage en couple
14 avr. 2024
Les points forts : Personnel et service et équipements
Derek
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 15 avr. 2024
Derek, it's great to hear your positive remarks about our prime location, amazing food and vibe at Z Ocean Hotel South Beach. We're glad the added perks, such as a glass of champagne, bike rentals, and beach chairs contributed to your overall experience.We take note of your concerns regarding certain aspects of the suite's maintenance and have taken steps to address these issues. Our suites are currently in the process of being meticulously updated with fresh finishes and details to continue to deliver excellent experiences. We also acknowledge your feedback about the housekeeping schedule and will seek better ways of communicating it to our guests and ensuring privacy when needed.We hope to have the opportunity to welcome you back to witness the transformed Z Ocean Hotel South Beach experience. Thank you for sharing your valuable feedback.
8/10 Bien
Susan
Voyage en famille
9 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Susan
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 9 avr. 2024
Susan, it's heartening to know you were content with your stay at Z Ocean Hotel South Beach. We appreciate your observation about updating certain aspects of our hotel. Indeed, we're undertaking renovations to enhance our suites. We trust your next visit will allow you to enjoy these improvements, ensuring an even more delightful stay. Thank you for your affirming feedback.
6/10 Satisfaisant
Rajinder
Voyage en famille
7 avr. 2024
Les points forts : Personnel et service et équipements
Rajinder
Séjour de 5 nuits en avril 2024
Réponse de Customer Service le 12 avr. 2024
Rajinder, we appreciate your thoughts on your stay with us. We want to clarify that each room is provided with two complimentary breakfast vouchers, and any additional expenses are for taxes only. We believe our restaurant delivers good value for money considering the quality of the food we offer.We're sorry to hear about your experience with the gym. We assure you we're doing our best to maintain all our amenities in good working condition.Your feedback on property refurbishment comes at the right time as we have an ongoing suite renovation and upgrade. We hope that on your next visit you'll enjoy these improvements and have a more fulfilling stay with us. We're looking forward to welcoming you back.
6/10 Satisfaisant
Jaime
Voyage en famille
6 avr. 2024
Les points forts : Propreté
Jaime
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 7 avr. 2024
Jaime, thank you for sharing your feedback. It's heartening to know that you appreciated our convenient location. However, it seems your experience didn't meet your expectations due to the current condition of our property and interactions with some team members. We want to assure you that we are in the process of making significant upgrades to all our suites. This will enhance the overall comfort and ambiance of our property. We also place a high priority on hospitality, and any shortcomings in that area you experienced are truly regrettable. Your feedback is invaluable as it helps us to improve. We hope for another opportunity to provide you with the service you deserve in future.
10/10 Excellent
Vera
2 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Vera
Séjour de 4 nuits en mars 2024
Réponse de Customer Service le 22 avr. 2024
Vera, it's fantastic to hear that you had a great stay at Z Ocean Hotel South Beach! We hope our ongoing renovations and suite upgrades enhanced your experience. We can't wait to welcome you back to see all the improvements we're making.
10/10 Excellent
Toma
Voyage en couple
30 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Toma
Séjour de 4 nuits en mars 2024
Réponse de Customer Service le 30 mars 2024
Toma, it's delightful to hear that your stay at Z Ocean Hotel South Beach was enjoyable. Our team members are thrilled to receive your compliments about the service. We're glad that you appreciated the cleanliness of our rooms, the ample light from our windows, and the spacious space for personal items. Knowing you made great use of the balcony for dining and relaxing certainly pleases us. Thank you for choosing our hotel and we look forward to welcoming you back in the future.
2/10 Horrible
Pradeep
Voyage en famille, Voyage d’affaires
24 mars 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Pradeep
Séjour de 4 nuits en mars 2024
Réponse de Customer Service le 25 mars 2024
Pradeep, it's regrettable to hear about your experience and immediate departure. We're in the process of enhancing our suites, as you saw, which aims to address issues like the ones you encountered. We appreciate your patience and understanding throughout this process. We hope you'll consider giving us another chance once improvements have been made.
8/10 Bien
Olga
22 mars 2024
Les points forts : Propreté, personnel et service, équipements
Olga
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 23 mars 2024
Olga, it's great to hear that you and your son chose Z Ocean Hotel South Beach for your stay. We're glad that our team members were able to promptly assist with the room situation to ensure a comfortable stay. We are indeed enhancing our guestrooms to offer even better experiences. We appreciate your understanding and look forward to welcoming you back in the future.
6/10 Satisfaisant
Olga
22 mars 2024
Les points forts : Équipements
Olga
Séjour de 4 nuits en mars 2024
Réponse de Customer Service le 23 mars 2024
Olga, we appreciate your balanced feedback. It's displeasing to hear about the noise issues experienced with your initial room assignment, although we're glad in the end you found a quieter place. We apologize for the delay in housekeeping services; this isn't representative of our usual standards. On the other hand, we're pleased Ms. Serge could be of assistance and that you benefited from our outdoor pool, prime locale, and complimentary beach amenities. We're currently in the process of upgrading our suites to further enhance guest experiences. Hoping to have the opportunity to impress you more on your next visit.
10/10 Excellent
Shiwani
20 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Shiwani
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 23 mars 2024
Thank you for taking the time to leave this wonderful rating, Shiwani! We hope to see you again soon at Z Ocean Hotel South Beach so we can share yet another amazing experience!
8/10 Bien
Damonn
19 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Damonn
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 21 mars 2024
Damonn, thank you for your rating of Z Ocean Hotel South Beach. We look forward to welcoming you back to experience the updated ambience.
8/10 Bien
KEVIN
Voyage en couple
18 mars 2024
Les points forts : Propreté et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
KEVIN
Séjour de 5 nuits en mars 2024
Réponse de Customer Service le 19 mars 2024
Kevin, it's delightful to hear that you found Z Ocean Hotel South Beach to be appealing and appreciated our clean rooms. We take notice of your feedback regarding the elevator situation during your stay and the interactions with our team members. Rest assured, we're consistently looking for ways to enhance our guest experience. We're also currently upgrading our suites for an even more comfortable stay. We look forward to welcoming you back for an even better experience.
10/10 Excellent
Livia
Voyage en couple
18 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Livia
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 19 mars 2024
Livia, we're delighted to read about your successful visit to Z Ocean Hotel South Beach. It's great to hear our responsive team was instrumental in resolving your cellular complications and facilitating your Everglades trip. Please note, we're currently engaged in a suite revamp process aimed to bring even more comfort to our guests. Your endorsement is truly appreciated and we eagerly anticipate your return visit.
8/10 Bien
Nicholas
Voyage en couple
16 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nicholas
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 18 mars 2024
Nicholas, thank you for spending some time writing your review. We're glad to know you found our place overall enjoyable. Regarding your noted concerns, we're continuously striving to give you the best value for your stay. Kindly note we're currently in the process of upgrading our suites to further enhance guest experiences. Parking and resort fees are structured to provide utmost convenience and exclusive services to our esteemed guests like yourself. Looking forward to having you back at the Z Ocean Hotel South Beach soon.
10/10 Excellent
AnnMarie
16 mars 2024
AnnMarie
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 6 avr. 2024
Thank you for the fantastic rating, AnnMarie!We strive to make all of our guests feel welcome and relaxed during their time at Z Ocean Hotel South Beach! We can't wait to see you again soon.
8/10 Bien
KIYUP
Voyage en couple
15 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
KIYUP
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 16 mars 2024
Thank you for sharing your positive experience at Z Ocean Hotel South Beach. We're thrilled you appreciated the hotel's prime location and found our team members helpful and friendly. We always strive to surpass guest expectations and it's gratifying to know this was the case during your stay. We hope to welcome you back in the future to share in the continued improvements to our suites.
10/10 Excellent
Sade
Voyage en couple
15 mars 2024
Les points forts : Propreté, personnel et service, équipements
Sade
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 16 mars 2024
Sade, it's wonderful to hear that Serge provided you an outstanding experience at Z Ocean Hotel South Beach. We take pride in the dedication and professionalism of our team members. We're also in the process of enhancing our suites to make your future stay even more remarkable. We look forward to your return.
6/10 Satisfaisant
Eirik
Voyage en groupe
13 mars 2024
Les points faibles : Propreté
Eirik
Séjour de 4 nuits en mars 2024
Réponse de Customer Service le 15 mars 2024
Eirik, vi setter pris på tilbakemeldingen. Vi forstår at renoveringer kan medføre ulemper, og vi jobber iherdig med å gjøre de nødvendige forbedringene. Det er flott å høre at du likte den sentrale beliggenheten, men vi beklager å høre om din første opplevelse med rommene som ikke svarte til forventningene dine.Vi har kontinuerlig som mål å tilby en ren og innbydende atmosfære, og derfor er vi bekymret for å høre om dine rapporterte renslighetsbekymringer. Vær trygg, vi har videresendt tilbakemeldingen din til teammedlemmene våre for vurdering. Selv om vi er glade for at du opplevde en viss forbedring etter å ha byttet til en renovert suite, er vi skuffet over at du la merke til uregelmessigheter med vedlikeholdet vårt.Det ser ut til at både treningsområdet og frokosten som tilbyr nyanser ikke var opp til det du forventet. Vi vil absolutt diskutere dette med våre kolleger i disse avdelingene for å utforske måter vi kan forbedre den generelle opplevelsen på.Vi håper å få muligheten til å ønske deg velkommen tilbake snart, slik at vi kan vise forbedringene som er gjort basert på tilbakemeldingene dine.
8/10 Bien
JOHN ANDREWS
11 mars 2024
JOHN ANDREWS
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 1 avr. 2024
John, thank you for your high rating! It's good to hear you've noted the continuous improvements we strive to make at Z Ocean Hotel South Beach. Hoping to see you again soon to showcase our upgraded suites.
10/10 Excellent
Caitlin
Voyage en couple
6 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Caitlin
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 6 mars 2024
Caitlin, we appreciate your sincere feedback. It's disheartening to learn you encountered issues with your dining experience. Your remarks about the food and the server's attentiveness have been taken seriously. We always aim to deliver a top-tier meal - it seems we missed the mark this time. Also, we want you to know that we're making changes and upgrades to enhance our guest experience. We do hope you'll consider giving us another chance to provide you with the high level of satisfaction that we strive to deliver.
6/10 Satisfaisant
Deborah
Voyage en famille
3 mars 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Deborah
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 4 mars 2024
Deborah, thank you for your feedback. Your perspective carries great value and we're happy you chose to stay with us. While your stay was indeed average, we want to inform you that upgrades are in progress to enhance our suite experience. We're hopeful your future stays will reflect these improvements.
10/10 Excellent
Bridget
1 mars 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Bridget
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 2 mars 2024
Thank you for the wonderful rating, Bridget!It's fantastic you enjoyed your time at Z Ocean Hotel South Beach so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!
8/10 Bien
Marshall
Voyage en couple
29 févr. 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Marshall
Séjour de 4 nuits en février 2024
Réponse de Customer Service le 1 mars 2024
Marshall, it's a delight that you enjoyed Z Ocean Hotel South Beach's fabulous location and our friendly team members. We appreciate your feedback on your recent visit. With ongoing renovations and enhancements to our suites, we're excited about improving the guest experience. Regarding the elevator, we understand the inconvenience it could pose and our team has been alerted. Hope to welcome you back soon to experience our updated accommodations.
10/10 Excellent
Amanda, Centerville
Voyage en famille
26 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amanda
Séjour de 3 nuits en février 2024
Réponse de Customer Service le 26 févr. 2024
Amanda, thank you for sharing your delightful experience at Z Ocean Hotel South Beach. We're thrilled to hear that our amazing team members, ideal location and the poolside ambiance added to your enjoyment. Your endorsement of a perfect score is greatly appreciated. We look forward to welcoming you back in the near future.
8/10 Bien
Janeanne Regina
Voyage en couple
25 févr. 2024
Les points forts : Propreté, personnel et service, équipements
Janeanne Regina
Séjour de 4 nuits en février 2024
Réponse de Customer Service le 26 févr. 2024
Janeanne, thank you for sharing your experience at Z Ocean Hotel South Beach. We are delighted to hear that you appreciated our spacious accommodations and hospitable colleagues. We are also thrilled to inform you about the ongoing enhancements to our suites aimed at making your future stays even better. Your support is much appreciated.
2/10 Horrible
Dorjeda
Voyage en couple
21 févr. 2024
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Dorjeda
Séjour de 3 nuits en février 2024
Réponse de Customer Service le 22 févr. 2024
Dorjeda, we regret to hear about your experience with our team members, as we strive to provide warm and respectful service at all times. Please know we're investing in substantial improvements to our property to enhance guest experience, and addressing any concerns raised. We appreciate your feedback and hope to have the opportunity for a more positive interaction in your future visits.
2/10 Horrible
Danjela
Voyage en famille
21 févr. 2024
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Danjela
Séjour de 3 nuits en février 2024
Réponse de Customer Service le 21 févr. 2024
Danjela, we are truly disheartened to hear about your recent experience. It's always a top priority to ensure our guests are treated with utmost respect and courtesy. We understand your concerns about the parking price and care for your vehicle, and we appreciate you bringing this to our attention. We're currently enhancing our suites; we hope in future visits you will consider noticing the progression. Your feedback will be instrumental in allowing us to improve.
10/10 Excellent
Steve
Voyage en couple
17 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Steve
Séjour de 3 nuits en février 2024
Réponse de Customer Service le 17 févr. 2024
Steve, recognizing your compliments towards Z Ocean Hotel South Beach is delightful. We're glad to hear our location suited you brilliantly, and that you appreciated the spaciousness of our suites and bathrooms. It's also pleasant to know our team members left a positive, memorable impression on you. We eagerly await your return visit. Thank you for taking the time to share your experience.
4/10 Médiocre
Nicole
17 févr. 2024
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Nicole
Séjour de 3 nuits en février 2024
Réponse de Customer Service le 18 févr. 2024
We appreciate you sharing your concerns with us, Nicole.We regret to hear that you were dissatisfied with your recent visit. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.