Coin salon dans le hall
Vérifier la disponibilité

Avis sur The Whitelaw Hotel

3 out of 5
The Whitelaw Hotel
808 Collins Ave, Miami Beach, FL

Avis

7,0

Bien

Note des voyageurs de 10 (Excellent), d’après 294 avis sur 1010." "
Note des voyageurs de 8 (Bien), d’après 283 avis sur 1010." "
Note des voyageurs de 6 (Satisfaisant), d’après 186 avis sur 1010." "
Note des voyageurs de 4 (Médiocre), d’après 108 avis sur 1010." "
Note des voyageurs de 2 (Horrible), d’après 139 avis sur 1010." "

7,4/10

Propreté

7,4/10

Personnel et service

6,4/10

Équipements

7,0/10

Infrastructures et conditions de l’hébergement

6,8/10

Écoresponsabilité

Avis

10/10 Excellent

Edgar

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
:)
Séjour de 1 nuit en mai 2024
Réponse de TM, Guest Relations le 17 mai 2024
It was a pleasure to host you, Edgar! Please come back and join us again soon.

10/10 Excellent

christian

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Près de la plage
Séjour de 1 nuit en février 2024
Réponse de TM, Guest Relations le 8 févr. 2024
Hi Christian, thanks for a wonderful review! We are in the best location just minutes to the beach and Ocean Drive. We hope to host you again for a future stay.

8/10 Bien

Yuri

Les points forts : Personnel et service
👍
Séjour de 2 nuits en janvier 2024
Réponse de TM, Guest Relations le 8 févr. 2024
Thanks for the thumbs up, Yuri! We hope you will consider us again when you are back in the area.

4/10 Médiocre

Jim

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Vacances familiales Miama south beach.
L’hôtel est bien situé toutefois l’ensemble de l’hôtel est plutôt décevante. Les chambres sont minuscules et lit très petit. La salle de bain est pas fonctionnel et une forte odeur dans la chambre et les corridors. Les chambres ne sont pas insonorisées donc le retour des gens la nuit nous réveillent. Le service pas très courtois.
Séjour de 2 nuits en février 2023
Réponse de TM, Guest Relations le 28 mars 2023
Thank you for your review Jim. We are disappointed to learn that your stay did go as well as we would have hoped. Our lively neighborhood is what makes our location attractive to travelers, but we apologize for any disturbance. We appreciate your feedback.

8/10 Bien

Danielle

Séjour de 1 nuit en janvier 2023
Réponse de TM, Guest Relations le 1 févr. 2023
It was our pleasure to have you as our guest Danielle and we look forward to your return!

4/10 Médiocre

Vincent

Voyage en groupe
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Sérieusement, le check in est atroce et les murs en carton. Attendez-vous à vous faire réveiller la nuit par du monde qui cri dans les corridors. Vieille immeuble mal rénové.
Séjour de 4 nuits en mars 2022
Réponse de Lee le 12 mars 2022
Hello Vincent, thank you for your review. We’re disappointed to learn that you did not have a better stay. We take all feedback seriously and will look into this further. Please consider us again, so we exceed your expectations

8/10 Bien

SEVERINE

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hôtel très bien situé Personnel agréable
Séjour de 1 nuit en mars 2022
Réponse de Lee le 3 mars 2022
Dear guest Severine, thank you for your stay with us and we really appreciate your feedback, hope to have you back in a future

10/10 Excellent

Corentin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2021
Réponse de Lee le 12 déc. 2021
Thank you for your stay with us and we really appreciate your feedback

8/10 Bien

Marie

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Southbeach et son architecture Artdeco
L’emplacement est idéal,près de la plage est de la vie nocturne de Southbeach.malgre cela m’a cham était très calme.
Séjour de 2 nuits en décembre 2019
Réponse de TM, Guest Relations le 16 déc. 2019
Hi Marie, thank you for your terrific feedback! We are in the best location to nightlife, bars, restaurants, shops and more. It's nice to know that your stay was comfortable. It would be our pleasure to host you again soon.

10/10 Excellent

Amine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastic
WOW! Amazing location (2 streets from the beach). The free shuttle is a bonus! Amazing and caring staff! We went there with our 4 months old baby and were treated like friends. They made sure we had everything we needed and answered honestly to all our questions. They also landed us a baby park, chairs and towels for the beach. We had access to the pool of the Catalina hotel located on the 17th street and Collins to which you can go by walk or by the free trolley. The room was spacious, well equiped and very clean. Yes, the room was not soundproof, but that was not a problem for us.
Séjour de 4 nuits en avril 2019
Réponse de TM, Guest Relations le 6 mai 2019
Hi Amine! Thank you for an excellent review. Our staff strives for guest satisfaction, so its nice to know this was your experience. Our complimentary round-trip airport transportation to/from Miami International is convenient. We are happy to know you had a comfortable stay and we welcome you again for a future visit.

10/10 Excellent

tathiana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2019
Réponse de TM, Guest Relations le 21 févr. 2019
Hi Tathiana! Thank you for an excellent star rating! We welcome the opportunity to host you again soon.

6/10 Satisfaisant

Gwenda

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Bel emplacement, service à améliorer pour le prix
+ emplacement, chambre - personnel, prix
Séjour de 1 nuit en février 2019
Réponse de TM, Guest Relations le 11 févr. 2019
Hi Gwenda. Thank you for highlighting our great location, comfortable room, friendly staff and comparable rates. We appreciate your feedback and hope you will come again for a future stay.

6/10 Satisfaisant

Line

Hôtel très bruyant et chambres très mal insonorisées
Séjour de 1 nuit en août 2018
Réponse de TM, Guest Relations le 5 sept. 2018
Hello Line. Thank you for writing a review. We are in a lively location just one block from the famed Ocean Drive, so our neighborhood has many travelers walking around and exploring the city. We can offer rooms further away from the front of the hotel, so please do not hesitate to let us know when there is an issue. We hope you will join us again where we can turn things around.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très agréablement surprise !
Très très agréablement surprise par mon séjour dans cet hôtel. Je voulais un hôtel très bien situé (entre la 10e et la 7e), propre et je n'ai pas été déçue. Le personnel est très sympa, les chambres sont propres et la localisation de l'hôtel est parfaite !! Le seul bémol est que les clients de l'hôtel sont très bruyants et les chambres mal isolées. Quoi qu'il en soi, c'est sûre que je reviendrai de nouveau dans cet hôtel car j'en suis très satisfaite.
Séjour de 11 nuits en mai 2018
Réponse de TM, Guest Relations le 22 juin 2018
Thank you for your lovely review! We are so pleased to have exceeded your expectations. Our staff is among the friendliest and its nice to know this was your experience. Our location is in the heart of South Beach being just one block from the beach, shopping, entertainment and dining options. We appreciate your great feedback and can't wait for your next stay!

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2018
Réponse de TM, Guest Relations le 23 mars 2018
Thank you for a fantastic 4-Star rating! Please come again soon.

8/10 Bien

Judith, Magog QC

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pres de tout
Hotel style Beatnik avec un ambiance décontractée et un bar à l'entrée qui acceuile beaucoup de visiteurs à l'heure du 5@7 . Pres des boutiques et de la plage, un endroit très agreable pour y apsser quelques jours avec des amis ou en couple
Séjour de 3 nuits en janvier 2018
Réponse de TM, Guest Relations le 2 févr. 2018
Bon Jour Judith! Thank you for writing to us. So happy to hear you liked our vintage decor and atmosphere. Yes, we are close to everything which makes is easily accessible by walking. We greatly appreciate your feedback regarding the room storage and furniture . We welcome you back for a future stay!

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté et confort de la chambre
Hôtel bien situé, proche de la plage. Procedure de check in plutôt très longue.
Séjour de 1 nuit en septembre 2017
Good Day.Thank you for choosing to stay with us during your recent visit to Miami Beach.We hope to see you soon. Cheers! Kedi M

8/10 Bien

David

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great allocation, it the best installations.
Séjour de 2 nuits en mai 2024

6/10 Satisfaisant

Samir

Les points forts : Personnel et service
Séjour de 3 nuits en mai 2024

10/10 Excellent

John

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
An Art Deco hotel with charm. Enjoyed the restaurant too.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Samuele

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Struttura molto carina, a due passi dalla spiaggia e dal lungomare. Ottimo ristorante presso la struttura.
Séjour de 3 nuits en mai 2024

10/10 Excellent

Soleil

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was very friendly and helpful. The room was to my standards. The restaurant had good food and drinks.
Séjour de 1 nuit en mai 2024

4/10 Médiocre

Krishna

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024

6/10 Satisfaisant

tom

Les points faibles : Équipements
The staff is average, the rooms are so so. But you save money compared to the high brand hotels which can make your South Beach stay enjoyable. Beach is 1-block away
Séjour de 3 nuits en mai 2024

4/10 Médiocre

Charli

Voyage en couple
Les points faibles : Propreté et équipements
This hotel was not the cleanest. The hotel beach towels were very worn, room did not have any channels that worked on the tv. They pour a bunch of carpet freshener in the hallways to vacuum. The bed had a major dip in the middle of it. The shower water drains slow, you’re standing in your a puddle of your dirty shower water. I won’t book this hotel again.
Séjour de 3 nuits en mai 2024
Réponse de TM, Guest Relations le 17 mai 2024
Hello Charli. Your feedback is valued and appreciated, as it allows us the opportunity to see where we need to improve. It is our hope that you will give us another chance to host you in the future, when we will ensure that our hospitality lives up to the high standards we are known to provide.

2/10 Horrible

Bill

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I wish we could share the pictures we took, but this site doesn't allow. This hotel is very outdated and doesn't seemed to be maintained properly. First, the laminate floors were cracked and had we not had shoes on, would have cut my foot open. Second, the bathroom looked dirty and either the sink or toilet was leaking - we discovered a pile of water under the sink the morning we left. The day we left, the person spraying down the outside area didn't care that we were waiting for our UBER - he just sprayed and we got some splashes from the water. The only saving grace - we got the hotel free due to points earned on Expedia and we were able to be checked in nearly 4 hours early.
Séjour de 1 nuit en mai 2024
Réponse de TM, Guest Relations le 17 mai 2024
Thanks for your review, Bill. While we are a historic hotel in the Art Deco district, we routinely perform upkeep and maintenance. We are disappointed that your one-night stay was anything less than perfect., but we appreciate all feedback.

2/10 Horrible

Maraill, Cincinnati

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
They are falsely advertising this hotel. The pics are very deceiving the rooms are extremely small the furniture and decor are very outdated, 1970-1980's vibe. I will never stay at this place again and would strongly NOT recommend this place to anyone that requires quality in a choice for a hotel. The star wouldn't allow me to give either negative or no star which is why it got the 1 star that I was forced to give. 🗑🗑🗑
Séjour de 2 nuits en mai 2024

2/10 Horrible

Marie

Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
This hotel is terrible!!! The shower has no shower curtain and water splashes everywhere in the bathroom , and no hot water to take a shower!! Also when we checked into the room there was a puddle of water at the front of our bed. I have never been at a hotel room like this before. It is unacceptable!!!
Séjour de 1 nuit en mai 2024
Réponse de TM, Guest Relations le 17 mai 2024
Hello Marie, thank you for your review. Since we are a historic Art Deco hotel, despite the upkeep and renovations, the plumbing is original and sometimes it may take a moment for the hot water to adjust. Leaving the tap open for a minute or two will typically solve the problem. Please report any issues with your room to our staff, so we can look into it further. We appreciate your feedback.

8/10 Bien

Martín, Arequipa

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Good overall
Séjour de 2 nuits en avril 2024
Réponse de TM, Guest Relations le 17 mai 2024
It's nice to know that you had a good overall stay, Martin! We hope you will visit us again when you are back in the area.

10/10 Excellent

Wilbert

Les points forts : Propreté et équipements
perfect
Séjour de 2 nuits en avril 2024
Réponse de TM, Guest Relations le 17 mai 2024
It's terrific to know that you had a perfect experience, Wilbert! We welcome you to stay with us again when you are back in Miami Beach.

6/10 Satisfaisant

Yahaira

Séjour de 2 nuits en avril 2024
Réponse de TM, Guest Relations le 17 mai 2024
We are constantly working to improve the guest experience, so we welcome all feedback. Thank you for your review, Yahaira.

4/10 Médiocre

Frankie

Voyage en famille, Voyage en groupe
Les points faibles : Infrastructures et conditions de l’hébergement
A lot of hotel guests and myself kept having to come to the front deak and wait 5 or more minutes at a time to get card access to our paid for rooms. The TV was not working properly in one of the two rooms i booke from friday to checkout on monday. The water was pooling in the shower afyer running 1-2 minutes. Mildew on/in showers. Had to self clean. The METAL ICE SCOOPER. Was stationed on a wall via metal rusted bracket/ wall fixture. The food at the resturant was good. I would love to revisite and tell friends, but changes are needed
Séjour de 3 nuits en avril 2024

4/10 Médiocre

Louis

Cold water to shower in the morning. I asked receptionist and I was told to let water run for a while. Water and sink ran for over 30 min. and not hot water. I could not shower for two nights. Hot water is essential for a Hotel. Louis
Séjour de 2 nuits en avril 2024

10/10 Excellent

Franklin

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I would recommend this place. This place was near everything. Downstairs is a Mexican restaurant. It was super cute.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Jennifert

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I love this property!! Close to the beach and to many different bars and restaurants.
Séjour de 1 nuit en avril 2024
Réponse de TM, Guest Relations le 17 mai 2024
Hi Jennifert! We are happy to know that you loved our hotel. We are in the best location only minutes to the beach, restaurants, nightlife, and attractions. It would be our pleasure to host you again soon.

10/10 Excellent

Jesus Luna

Good
Séjour de 1 nuit en avril 2024

10/10 Excellent

Hailie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de TM, Guest Relations le 17 mai 2024
It was our pleasure to have you as our guest and we look forward to your return, Hailie!

8/10 Bien

Lawanda

Les points forts : Propreté et personnel et service
The property was okay for a weekend gateway.
Séjour de 3 nuits en mars 2024

8/10 Bien

WILBERT

Good
Séjour de 1 nuit en avril 2024

8/10 Bien

diego

Séjour de 1 nuit en avril 2024
Réponse de TM, Guest Relations le 17 mai 2024
Thanks for a great rating, Diego! We hope to have you as our guest again soon.

4/10 Médiocre

elif

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
There is a restaurant at the enterance,and it takes entire reception area. So hard to check in. They do not give your room before 3 pm and they do not hold your luggages. You have to go 1 block away and pay $30 for big ,$20 for small, $10 for backpack hold fee in another store! Not fun under the Miami sun. R
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Tamara

Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Old place with limited services on offer the rooms are very small and the hotel carpet smells
Séjour de 3 nuits en avril 2024

10/10 Excellent

Weronika

Séjour de 2 nuits en avril 2024
Réponse de TM, Guest Relations le 17 mai 2024
Hi Weronika, thank you for sharing your excellent 5-Star rating! We hope to host you again soon.

10/10 Excellent

Mark

Les points forts : Équipements et infrastructures et conditions de l’hébergement
Staff was great
Séjour de 2 nuits en avril 2024

8/10 Bien

Mayra

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great stay, clean, and location was central..overall good stay.
Séjour de 1 nuit en avril 2024

2/10 Horrible

Alan

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
We stayed at the Whitelaw Hotel 2 nights. On the first night our A/C system would not go above 63 degrees it was freezing. Next night it would not go below 80. Then the smoke detector started beeping. The floor was filthy and clearly had not been mopped for some time. We reported the A/C issues to the reception three times and when I asked for some compensation they offered us an extra hour checkout - this was after we checked out. Not a pleasant stay at all. We won't be back and will suggest the same to others.
Séjour de 2 nuits en avril 2024

8/10 Bien

Maegan

Les points forts : Propreté et personnel et service
It’s an old property but the rooms have been remodeled. Has a cute bar in the lobby and very walkable
Séjour de 1 nuit en avril 2024

10/10 Excellent

William

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Check in was very fast and the smoothest checkin . Located in the perfect location . Good food and drinks. Staff super friendly . Rooms nice and clean ! Def would recommend!
Séjour de 3 nuits en avril 2024

2/10 Horrible

Maryna

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

8/10 Bien

caroline

Séjour de 5 nuits en avril 2024
Réponse de TM, Guest Relations le 17 mai 2024
We appreciate your fantastic rating, Caroline! We hope you will come again soon.