Hall
Vérifier la disponibilité

Avis sur SpringHill Suites by Marriott Miami Airport South Blue Lagoon Area

3.5 out of 5
SpringHill Suites by Marriott Miami Airport South Blue Lagoon Area
6700 Nw 7th St, Miami, FL

Avis

7,4

Bien

Note des voyageurs de 10 (Excellent), d’après 389 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 246 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 147 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 112 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 109 avis sur 1003." "

7,6/10

Propreté

7,6/10

Personnel et service

7,2/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

8/10 Bien

François

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 25 mars 2024
Thanks for the great rating, François!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting SpringHill Suites Miami Airport South soon, we'd love to have you back!

6/10 Satisfaisant

Simon

Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 30 mars 2024
We appreciate the feedback, Simon.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 Excellent

Audrey

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
G
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 18 mars 2024
Thanks for the outstanding rating, Audrey!We're delighted your time at SpringHill Suites Miami Airport South was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

6/10 Satisfaisant

laurent

Voyage en famille
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Très très moyen
Si vraiment vous ne savez pas où aller .... Accueil juste horrible Pas de restauration sur place no autour Et finalement pas si près de l aéroport
Séjour de 1 nuit en juillet 2022
Réponse de ev le 21 août 2022
We apologyze for any inconvenience, we work hard to be better and provide the best service to our guest. Thank you for your feedback, is very important to us.

4/10 Médiocre

Kevin

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mauvaise période
Nous sommes parti pendant l’épidémie du covid-19, donc petit dej nulle + ménage pas fait pendants le séjour de 8 jours... j’espère un sérieux geste commerciale
Séjour de 8 nuits en mars 2020

8/10 Bien

JEAN MICHEL

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
bon rapport qualite prix
Chambre spacieuse moderne et calme malgré la proximité de l'aéroport La salle de petit dejeuner est petite et la terrasse n'est pas nettoyée après utilisation
Séjour de 1 nuit en novembre 2019

6/10 Satisfaisant

Jean-Frédéric

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel correct
Séjour de 2 nuits en août 2019
Réponse de KA le 1 sept. 2019
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Adriana

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Excelente hotel
Séjour de 2 nuits en mai 2024

8/10 Bien

Ileana

Voyage d’affaires, Voyage en couple
Les points forts : Propreté et personnel et service
Thanks
Séjour de 3 nuits en mai 2024

10/10 Excellent

Patricia

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 20 mai 2024
Patricia, thank you for your wonderful rating! The team at SpringHill Suites Miami Airport South is thrilled to know you enjoyed your stay. We're looking forward to welcoming you back soon!

10/10 Excellent

Cameron

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 20 mai 2024
Cameron, thank you for your positive feedback! The team at SpringHill Suites Miami Airport South is delighted you had a great stay. We hope to welcome you back soon!

6/10 Satisfaisant

pablo

Voyage en famille
Ok stay
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 20 mai 2024
Thank you for the feedback, Pablo.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

10/10 Excellent

Annia

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
None
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 20 mai 2024
Annia,Thank you for choosing SpringHill Suites Miami Airport South! We appreciate your visit and hope you enjoyed your stay. Should your travels bring you back to Miami, we would love to host you again.Best regards,SpringHill Suites Miami Airport South

8/10 Bien

Jon

Voyage en groupe
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Public bathroom was dirty, breakfast food was cold. Our first room had a broken A/C, so they moved us.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 20 mai 2024
Jon, thank you for sharing your experience. We're glad our team was able to promptly relocate you to a different room. We assure you that we'll address the cleanliness and food temperature concerns. Your feedback will help us improve. We hope to have the opportunity to serve you better in the future at SpringHill Suites Miami Airport South.

10/10 Excellent

Sharetha

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My only issue was the wild animals roaming the property Being from Nebraska I never experienced that.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 20 mai 2024
Sharetha, thank you for your feedback. SpringHill Suites Miami Airport South is located in a unique environment that sometimes includes local wildlife. We hope this didn't detract from your overall experience. We're thrilled you enjoyed your stay and look forward to welcoming you back!

8/10 Bien

Miguel Angel

Les points forts : Infrastructures et conditions de l’hébergement
Considero condiciones adecuadas tranquila para descansar
Séjour de 7 nuits en mai 2024
Réponse de Customer Service le 16 mai 2024
Miguel Ángel, gracias por tu reseña. SpringHill Suites Miami Airport South se complace en saber que las condiciones le resultaron adecuadas y que disfrutó de una estancia tranquila. Se agradecen sus comentarios. Estamos deseando darle la bienvenida nuevamente.

8/10 Bien

Ifeoma

Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 14 mai 2024
Ifeoma, thank you for choosing SpringHill Suites Miami Airport South and for taking the time to rate us. We're pleased to know that your experience with us was good. To provide you an even better stay next time, we would love to hear any detailed feedback or improvements you might suggest. Looking forward to hosting your next visit.

8/10 Bien

Satish

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Customer Service le 13 mai 2024
Satish, thank you for sharing your experience at SpringHill Suites Miami Airport South. We appreciate your high rating and hope you choose to stay with us again in the future. Your satisfaction is our priority.

8/10 Bien

Rolando

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 12 mai 2024
Rolando, thank you for choosing SpringHill Suites Miami Airport South and for taking the time to rate us. We're pleased you had a satisfying experience and we look forward to welcoming you back in the future.

10/10 Excellent

Narciso

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
very good place
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 7 mai 2024
Narciso, we're thrilled to hear you found SpringHill Suites Miami Airport South to be an excellent choice for your stay. We aim to provide a memorable experience to all our guests and your kind words are truly appreciated. We look forward to welcoming you again in the future.

10/10 Excellent

Ana

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelent service
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 6 mai 2024
Ana, it's great to hear that you were pleased with the service at SpringHill Suites Miami Airport South. Our team remains committed to offering superior service to all guests. We can't wait to welcome you back in the future!

10/10 Excellent

Marie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We always stay at Springhill suites in the US. Experience is consistent across all hotels. We are very pleased.
Séjour de 3 nuits en mai 2024
Réponse de Customer Service le 6 mai 2024
Marie, it's wonderful to hear you've had consistent and satisfying experiences at the SpringHill Suites Miami Airport South among others. We truly value your loyalty and look forward to hosting you again on your future visits.

2/10 Horrible

Leopoldo

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cargos ocultos cargados a la habitación
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 6 mai 2024
Leopoldo, es realmente lamentable escuchar tus inquietudes con cargos inesperados. Tenga la seguridad de que la transparencia es de suma importancia para nosotros y nos gustaría resolver este asunto. Gracias por compartir sus inquietudes con nosotros.

8/10 Bien

Shawn

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 6 mai 2024
Shawn, thank you for choosing SpringHill Suites Miami Airport South for your recent stay. It's great to know you had a positive experience. We truly appreciate your rating and hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Aaron

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de Customer Service le 1 mai 2024
Aaron, thank you! It's nothing short of wonderful to learn that your stay at SpringHill Suites Miami Airport South was such a positive experience. We hope to have the chance to welcome you back in the future.

10/10 Excellent

Roberto

Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 19 mai 2024
Roberto, thank you for your outstanding rating! The team at SpringHill Suites Miami Airport South is thrilled to hear you had such a positive experience. We look forward to welcoming you back on your next visit!

6/10 Satisfaisant

Yuritza

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service et équipements
El cuarto se sentía un olor a mojo terrible, el sillón que estaba en la habitación se miraba viejo
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 26 avr. 2024
Yuritza, agradecemos tus comentarios. Lamentamos saber que el aroma fresco que esperaba en sus habitaciones no estuvo a la altura de sus expectativas. Los miembros de nuestro equipo también examinarán el estado del mobiliario de nuestras habitaciones. Nos esforzamos por brindar una experiencia cómoda a todos nuestros huéspedes y nos encantaría tener la oportunidad de brindarle un mejor servicio en el futuro.

10/10 Excellent

Roberto Antonio

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente en todos
Séjour de 11 nuits en avril 2024
Réponse de Customer Service le 26 avr. 2024
Roberto, nos complace saber que tuvo una excelente experiencia en SpringHill Suites Miami Airport South. Su elogio es muy apreciado. Anticipamos ansiosamente su regreso en el futuro.

4/10 Médiocre

Vivian

Voyage en couple
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
I booked this hotel with the expectation a shuttle would be available to the airport. However when I reached , I was told the shuttle runs from 6:00am My flight was at 7 am! The websites does not specify time frames for the shuttle because bhasin known I would not have stayed at this hotel. The. Room door lock had issues which is unsafe. Additionally I arrived early and was told room not available, however another famiky came in that was Spanish and the Front End manager gave them a key to a room!!!!! Needless to say I watched this play out and went up to desk demanding I get a room. I was provided a room once I asked for the business card of the General manager.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 25 avr. 2024
Vivian, we're concerned to hear about your recent experience. We apologize for any confusion regarding the shuttle service and understand your concerns about the room door lock. We constantly strive for top-notch service and want everyone to feel welcomed and catered to. The check-in situation you described is troubling. It's not reflective of our standards, and we're committed to looking into this more deeply. We hope for the opportunity to serve you better in the future.

4/10 Médiocre

Crystal

Voyage en famille
Les points forts : Propreté et équipements
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 23 avr. 2024
Crystal, though your rating indicates some aspects of your stay may have not met your expectations, we appreciate your honest feedback. We continually strive to deliver a comfortable and satisfactory experience, and we value your input in our quest for continual improvement.

4/10 Médiocre

inam

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Bathroom door even can’t close
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 23 avr. 2024
Inam, we regret that you experienced issues with one of the amenities during your stay. Rest assured that your feedback is being taken seriously. We aim to ensure all our guests have a seamless stay and will be looking into this matter. Your experience will help prompt improvements where necessary. Thank you for sharing your concerns.

10/10 Excellent

Armani

Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 13 mai 2024
Thanks for the perfect rating, Armani! We can't wait to see you again soon for another amazing experience at SpringHill Suites Miami Airport South. Have a great day!

8/10 Bien

Amy

Voyage en groupe
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Good value for the price
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 22 avr. 2024
Amy, we're thrilled to hear about your satisfactory experience at SpringHill Suites Miami Airport South. We're committed to providing a solid value to our esteemed guests. Looking forward to your next visit.

8/10 Bien

Laura

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements
Hotel needs updating. Rugs are old, room had a dirty smell, tub didn’t drain. Also waited 45mins for the shuttle at the airport and it drove right past us full. Said we needed to wait another 30 mins for next one. There is only a small bar with snacks and no restaurants within walking distance. We will not stay here again
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 21 avr. 2024
Laura, it's regrettable to hear that some aspects of your stay did not meet your expectations. Your feedback regarding certain aspects of the hotel and the airport shuttle inconvenience has been taken into account. Please rest assured, our team members are committed to improving the standards based on our valued guests' reviews. On a side note, we’re currently exploring ways to enhance our food and beverage options for a more elevated experience. It would be our pleasure to demonstrate our improvements should you decide to give us another opportunity.

8/10 Bien

Carola V

Les points forts : Propreté et personnel et service
Séjour de 4 nuits en avril 2024
Réponse de Customer Service le 21 avr. 2024
Thank you for the great rating, Carola!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at SpringHill Suites Miami Airport South. We'd like to share an even better experience with you soon.

4/10 Médiocre

Antonella

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
mala predisposición de la persona de recepción, pedimos habitaciones cerca de nuestra familia y nos mandaron a pisos diferentes, queríamos comprar agua y snacks no se nos permitio, las habitaciones con olor feo a humedad y sucio, terrible mantenimiento de habitaciones, bisagras oxidadas muebles dañados
Réponse de Customer Service le 20 avr. 2024
Antonella, lamentamos escuchar los desafíos que enfrentó durante su estadía, particularmente en lo que respecta a la recepción y las condiciones de las habitaciones. Una de nuestras prioridades es satisfacer las solicitudes de los huéspedes siempre que sea posible y lamentamos no poder satisfacer sus deseos. Además, le pedimos disculpas sinceras por cualquier molestia que haya experimentado con el mantenimiento y la condición de la habitación. Tenga la seguridad de que los miembros de nuestro equipo están dedicados a abordar estas inquietudes. Considere brindarnos otra oportunidad para una experiencia más agradable en el futuro.

4/10 Médiocre

Antonella

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
el dormitorio olia a mucha humedad, las bisagras en las puertas completamente oxidadas, las alfombras sucias, faltaban toallas, la persona de recepción del turno de la madrugada que fue cuando llegamos, muy mala disposición para atender, quisimos comprar botellas de agua y nos dijo regresaramos en 1 hora pues estaba cerrando, pedimos otra habitación pero nos indico no habia nada disponible, pero si habían.
Séjour de 1 nuit en avril 2024

8/10 Bien

Ann

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very busy. Clean and surprisingly quiet considering how many people were there. Helpful staff. Nice breakfast. Convenient location.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 16 avr. 2024
Ann, thank you for taking the time to share your experience at SpringHill Suites Miami Airport South. We're delighted to hear you appreciated the tranquility amidst our bustling environment, enjoyed our breakfast offerings, and found our location convenient. It's also great to know our team members were able to assist you during your stay. We look forward to your next visit.

10/10 Excellent

Crystal

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Employees were amazing
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 15 avr. 2024
Crystal, your kind words about our team members at SpringHill Suites Miami Airport South are genuinely appreciated; they strive to provide amazing service to all guests. We look forward to welcoming you back on a future visit.

10/10 Excellent

veronica

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
La comida podría mejorar
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 16 avr. 2024
Verónica, estamos muy contentos de que haya disfrutado de su estadía en SpringHill Suites Miami Airport South. Se valora su comentario sobre la calidad de nuestra comida y estamos comprometidos a mejorar nuestras opciones gastronómicas. Esperamos darle la bienvenida pronto para una experiencia aún mejor.

10/10 Excellent

Orlando

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 16 avr. 2024
Orlando, we are delighted to see the top rating you provided for SpringHill Suites Miami Airport South. We count ourselves lucky to have guests like you and truly look forward to your next visit. Thank you for choosing us!

8/10 Bien

Annette

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 14 avr. 2024
Thank you for the 4-star rating, Annette!We are delighted to see that you had a wonderful time at SpringHill Suites Miami Airport South. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

10/10 Excellent

Brendetta

Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 29 avr. 2024
Thanks for sharing this perfect rating, Brendetta!We're thrilled to hear you enjoyed your stay at SpringHill Suites Miami Airport South! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

2/10 Horrible

Jennifer

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
There was no hot water at the property. They did not sale any white wine at their bar. They had an airport shuttle but would not take us to the airport.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 8 avr. 2024
Jennifer, we're sorry to hear of the experiences that didn't meet your expectations. While we strive to maintain a fully functioning facility with diverse amenities, we acknowledge your dissatisfaction. Our team is addressing your concerns about the water temperature and the beverage range. With regard to the airport shuttle, it usually operates according to a preset schedule. We urge all guests to check these timings to ensure maximum convenience. We take your insights seriously and hope to provide a more satisfactory stay for you in the future.

10/10 Excellent

Italia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 8 avr. 2024
Thank you for the great rating, Italia!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at SpringHill Suites Miami Airport South! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 Excellent

Kimberly

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ullysses, service desk emp was so helpful. We are here in Miami with a large wedding party and Ullysses made sure we had transportation to another destination and back here. The lady that checked us in this morning was also great (sorry i didnt get her name) our check in time was after 3 the loddy was full and we got here at 930ish but the wait was so short, We were checked in Very early. We also had breakfast and popcorn which was delicious. Not to mention the price was half of another hotel our other Travel goup stayed. The room was very cleab and the bed was perfect i slept like a baby. Thumbs up 👍
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 8 avr. 2024
Kimberly, thank you for sharing your wonderful experience at the SpringHill Suites Miami Airport South. It's delightful to hear how Ullysses and our-check-in colleague contributed to your positive stay. We're especially pleased that transport coordination, early check-in and our tasty breakfast and popcorn met your satisfaction. Our team aims to provide comfortable accommodations and excellent service, thus it's lovely to know you found the room cleanliness and bed comfort to your liking. It's a pleasure to have had your wedding party and we look forward to welcoming you all back on future Miami visits.

10/10 Excellent

Angelika

Voyage en couple
Les points forts : Propreté
Beverages in the bar were Quote Limited
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 8 avr. 2024
Angelika, thank you for staying with us at SpringHill Suites Miami Airport South. We appreciate your observations about our beverage selection at the bar. We're always striving to meet the diverse tastes of our guests, and your feedback helps us do that.

8/10 Bien

karlene

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté
Room was clean , lake view was amazing. Lobby and eating area could do with some cleaning especially the seating . Staff was nice . Shuttle drivers were rude and only speak Spanish . All in all stay was OK.
Séjour de 4 nuits en mars 2024
Réponse de Customer Service le 16 avr. 2024
Karlene, we appreciate you taking the time to share your experience at SpringHill Suites Miami Airport South. We're delighted to hear that the room's cleanliness and our outstanding lake view met your expectations. Your comments about the cleanliness of the common areas and the shuttle drivers' demeanor have been noted. We assure you that these matters will be reviewed to provide an even better experience next time. We're looking forward to welcoming you back.

4/10 Médiocre

Valentyna

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I wish it was cleaner.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 1 avr. 2024
Valentyna, we appreciate your feedback and regret to hear that cleanliness didn't meet your expectations during your stay. We're committed to providing a welcoming environment and have shared your input with our housekeeping team members to review the details. We hope to have another opportunity to meet and exceed your expectations in the future.

4/10 Médiocre

Yadira

Voyage en famille
Les points forts : Personnel et service et équipements
Les points faibles : Propreté
Room was dirty. Everything else was mid.
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 1 avr. 2024
Yadira, regretfully hearing about the cleanliness concern and the overall experience being only satisfactory. Ensuring high standards in hygiene and comfort is our default practice. We appreciate the insight and look forward to an opportunity of delivering a better experience on your next visit.