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Avis sur Solé Miami, A Noble House Resort

4 out of 5
Solé Miami, A Noble House Resort
17315 Collins Ave, Sunny Isles Beach, FL

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 697 avis sur 1354." "
Note des voyageurs de 8 (Bien), d’après 315 avis sur 1354." "
Note des voyageurs de 6 (Satisfaisant), d’après 173 avis sur 1354." "
Note des voyageurs de 4 (Médiocre), d’après 92 avis sur 1354." "
Note des voyageurs de 2 (Horrible), d’après 77 avis sur 1354." "

8,8/10

Propreté

8,6/10

Personnel et service

8,2/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

8/10 Bien

Marie

Les points forts : Propreté
Séjour de 4 nuits en mai 2024
Réponse de Juan Garcia le 22 mai 2024
Dear Marie, Thank you for taking the time to share your recent experience at Sole Miami. We sincerely appreciate your comments regarding the overall property and our services as we are continuously looking for ways to enhance our guests’ experience. We cannot wait to have you back again and thank you for your 4/5-start review.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

8/10 Bien

Gabrielle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 8 nuits en décembre 2023
Réponse de Juan Garcia le 13 mars 2024
Dear Gabrielle,Thank you for taking the time to share your recent experience at Sole Miami. We sincerely appreciate your comments regarding the overall property and your special mention of Anil who was able to assist you recovering your item. We cannot wait to have you back again and thank you for your 4-start review.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

10/10 Excellent

remy

Good
Séjour de 3 nuits en février 2024
Réponse de German Sandoval le 4 mars 2024
Dear Remy, thank you for your feedback, we hope you and your family had a great time with us.

10/10 Excellent

Sebavnmvkdistien

Séjour de 1 nuit en janvier 2024
Réponse de Juan Garcia le 7 févr. 2024
Dear Sebavnmvkdistien,Thank you for taking the time to share your recent experience at Sole Miami. We sincerely appreciate your comments regarding the overall property and our services as we are continuously looking for ways to enhance our guests’ experience. We cannot wait to have you back again and thank you for your 5-start review.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

10/10 Excellent

Jean-Philippe

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Outdated hotel in need of renovation. Dated rooms. No furniture to enjoy the balconies.
Séjour de 1 nuit en novembre 2023
Réponse de Juan Garcia le 5 déc. 2023
Dear Jean,Thank you for taking the time to share your feedback regarding your recent stay at Sole Miami. We value all forms of guest feedback as an opportunity to improve the services for our guests. We apologies for the inconveniences you experienced during your stay with our room amenities, we will ofcourse be sharing your feedback with our department involved.I would therefore hope that your experience on this visit will not dissuade you from staying with us again. We hope to have the opportunity to restore your confidence in our hotel and welcome you back in the near future.Thank you for choosing our hotel and we look forward to welcoming you again.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

8/10 Bien

ounissa Ait

Séjour de 6 nuits en août 2023
Réponse de Juan Garcia le 6 sept. 2023
Dear Ounissa,Thank you for your 4 stars rating! We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you.We look forward to welcoming you back at Solé Miami.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

8/10 Bien

Raluca

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023
Réponse de Juan Garcia le 16 août 2023
Dear Raluca,Thank you for your 4 stars rating! We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you.We look forward to welcoming you back at Solé Miami.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

2/10 Horrible

Delphine

Séjour de 9 nuits en juin 2023
Réponse de Juan Garcia le 1 sept. 2023
Dear Delphine,Thank you for choosing to stay at Sole Miami and for taking the time to provide feedback about your recent stay. I am disappointed to learn that the level of service you received did not live up to your expectations or the high standards we strive to achieve on a daily basis. I would personally welcome the opportunity to discuss your stay further with you and invite you to contact me directly.Looking forward to hearing from you.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

6/10 Satisfaisant

Marie-Helene

Séjour de 4 nuits en mars 2023
Réponse de Juan Garcia le 26 avr. 2023
Dear Marie,Thank you for taking the time to rate our property. We strive to ensure that all of our guests have the most enjoyable of stays and when we fall short of that promise, we utilize their feedback as a training opportunity for our associates and leaders. We apologize for your staying being less than pleasant. If your schedule allows, we will welcome the opportunity to obtain additional details on what could’ve been to ensure your time with us was exceptional. Please let me know the best way to contact you or you may contact me at your convenience.Looking forward to connecting with you.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

8/10 Bien

Simon

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dans une grande suite vue mer $$$$, pas de commodité pour faire la cuisine, pas de grille pain, pas de coupes à vins, pas de linge à vaisselles. 4 couteaux , 4 fourchette, 4 cuillères…
Séjour de 9 nuits en février 2023
Réponse de Juan Garcia le 5 avr. 2023
Dear Simon,Thank you for your beautiful 4/5 stars review. We are very happy to know that you enjoyed our amazing beach. Our main goal is to offer the most comfortable and pleasant stay to all our guest.Thank you for choosing our hotel and we look forward to welcoming you again.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

10/10 Excellent

Marie-Christine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Seul point négatif serait le temps d’attente pour les ascenseurs Définitivement, il faudrait que les 3 fonctionnent et que les employés d’entretien en utilisent une qui leur est réservée.
Réponse de Juan Garcia le 24 janv. 2023
Dear Marie,Thank you for taking the time to share your experience at Sole Miami. Please accept my sincere apologies for the inconveniences you experienced with our elevators, we are working very hard trying to solve this issue as soon as possible. We want our guests to know that we review all guest surveys, as they are imperative to the success of our property by improving our product and services.I would therefore hope that your experience on this visit would not dissuade you from staying with us again if your plans bring you to Miami. Thank you for choosing our hotel and we look forward to welcoming you again.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

8/10 Bien

LAROUSSI

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bien situé. Très propre. Personel sympathique
Séjour de 17 nuits en août 2022
Réponse de Juan C Garcia le 24 août 2022
Dear Guest,Thank you for your beautiful 4/5 stars review. We are very happy to know that you enjoyed our amazing beach. Our main goal is to offer the most comfortable and pleasant stay to all our guest.Thank you for choosing our hotel and we look forward to welcoming you again,Sincerely,Juan GarciaDirector of Front OfficeSole Miami

10/10 Excellent

Pascal, BAGNOLET

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Le réfrigérateur dans la chambre n'est pas insonorisé. Personnel au top du lobby à la plage.
Séjour de 7 nuits en mai 2022
Réponse de Juan C Garcia le 11 juin 2022
Dear Guest, Thank you for your beautiful 5 stars review. We are very happy to know that you enjoyed our amazing beach. Our main goal is to offer the most comfortable and pleasant stay to all our guest. Thank you for choosing our hotel and we look forward to welcoming you again, Sincerely, Juan Garcia Director of Front Office Sole Miami

8/10 Bien

Simon

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bel établissent propre et bien tenu Par contre certains manquements : pas assez de vaisselle, pas de grille pain , pas de verres à vin Rideaux usés
Séjour de 8 nuits en avril 2022
Réponse de Juan C Garcia le 11 mai 2022
Dear Guest, Thank you for your beautiful 4 stars review. We strive to provide the best service and experience to every guest, and we are very happy to know you enjoyed your overall experience at Solé Miami. We will be sharing your feedback with the whole guest service staff. Thank you for choosing our hotel and we look forward to welcoming you again, Sincerely, Juan Garcia Director of Front Office Sole Miami

8/10 Bien

Carolane

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
J'ai bien aimé. Les ascenseurs étaient lent et bruyants
Séjour de 3 nuits en février 2022
Réponse de Juan C Garcia le 15 avr. 2022
Dear Guest, Thank you for your beautiful 4 stars review. We strive to provide the best service and experience to every guest, and we are very happy to know you enjoyed your overall experience at Solé Miami. We will be sharing your feedback with the whole guest service staff. Thank you for choosing our hotel and we look forward to welcoming you again, Sincerely, Juan Garcia Director of Front Office Sole Miami

10/10 Excellent

martin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
C était très bien….
Séjour de 12 nuits en janvier 2022
Réponse de Juan C Garcia le 15 janv. 2022
Dear Guest, Thank you for your beautiful 5 stars review. We are very happy to know that you enjoyed our amazing beach. Our main goal is to offer the most comfortable and pleasant stay to all our guest. Thank you for choosing our hotel and we look forward to welcoming you again, Sincerely, Juan Garcia Director of Front Office Sole Miami

10/10 Excellent

Janny

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Juan Garcia le 25 mai 2024
Dear Janny, Thank you for taking the time to share your recent experience at Sole Miami. We sincerely appreciate your comments regarding the overall property and our services as we are continuously looking for ways to enhance our guests’ experience. We cannot wait to have you back again and thank you for your 5-start review.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

8/10 Bien

Sean

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
We had a great time! Staff is super friendly, restaurant had good food and tasty drinks. There’s no self parking, only valet; so if you favor self parking, you’re out of luck. When we got into the room, the air conditioning wasn’t working, but it was fixed in a timely manner. I love the way the bathroom is set up! The bathrooms weren’t clean though. There was pee in the toilet, soap on the walls in the shower, and the bathtub was pretty dirty. The carpet in the bedroom was sticky as well. If a better cleaning job was done, the day would have been almost perfection!!
Séjour de 1 nuit en mai 2024
Réponse de Juan Garcia le 25 mai 2024
Dear Sean, Thank you for taking the time to share your experience at Sole Miami. We value all forms of guest feedback as an opportunity to continually improve our services and facilities for our guests. While we are happy to read about your favorite amenities of our hotel, we are concerned to learn about all the areas where we fell short of meeting your expectations. We will be sharing your feedback with our departments involved. I would like to assure you that we pay careful attention to feedback such as you have provided, taking immediate steps to correct any deficiencies. I would therefore hope that your experience on this visit would not dissuade you from staying with us again if your plans bring you to Sunny Isles. We hope to have the opportunity to restore your complete confidence in the Sole Miami. Sincerely,Juan GarciaDirector of Front OfficeSole Miami

2/10 Horrible

Tyshawnna

Les points forts : Propreté
Les points faibles : Personnel et service
Séjour de 2 nuits en mai 2024
Réponse de Juan Garcia le 25 mai 2024
Dear Tyshawnna,Thank you for choosing to stay at Sole Miami and for taking the time to provide feedback about your recent stay. I am disappointed to learn that the level of service you received did not live up to your expectations or the high standards we strive to achieve on a daily basis. I would personally welcome the opportunity to discuss your stay further with you and invite you to contact me directly.Looking forward to hearing from you.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

10/10 Excellent

Volha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice
Séjour de 5 nuits en avril 2024
Réponse de Juan Garcia le 24 mai 2024
Dear Volha, Thank you for taking the time to share your recent experience at Sole Miami. We sincerely appreciate your comments regarding the overall property and our services as we are continuously looking for ways to enhance our guests’ experience. We cannot wait to have you back again and thank you for your 5-start review.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

10/10 Excellent

Robin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful resort
Séjour de 4 nuits en mai 2024
Réponse de Juan Garcia le 23 mai 2024
Dear Robin, Thank you for taking the time to share your recent experience at Sole Miami. We sincerely appreciate your comments regarding the overall property and our services as we are continuously looking for ways to enhance our guests’ experience. We cannot wait to have you back again and thank you for your 5-start review.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

10/10 Excellent

Basem

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
None
Séjour de 4 nuits en mai 2024
Réponse de Ross le 22 mai 2024
Thank you for your amazing feedback.

4/10 Médiocre

lakia

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Inconsistency in staff knowledge about the pool and pool chair availability and times. Maintenance issues with room. Encounters with aggressive wild life. Elevators not working .
Séjour de 3 nuits en mai 2024
Réponse de Juan Garcia le 22 mai 2024
Dear Lakia,Thank you for choosing to stay at Sole Miami and for taking the time to provide feedback about your recent stay. I am disappointed to learn that the level of service you received did not live up to your expectations or the high standards we strive to achieve on a daily basis. I would personally welcome the opportunity to discuss your stay further with you and invite you to contact me directly.Looking forward to hearing from you.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

6/10 Satisfaisant

Marlene

Les points faibles : Personnel et service
Séjour de 2 nuits en mai 2024
Réponse de Juan Garcia le 22 mai 2024
Dear Marlene,Thank you for choosing to stay at Sole Miami and for taking the time to provide feedback about your recent stay. I am disappointed to learn that the level of service you received did not live up to your expectations or the high standards we strive to achieve on a daily basis. I would personally welcome the opportunity to discuss your stay further with you and invite you to contact me directly.Looking forward to hearing from you.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

10/10 Excellent

Andrzej

Les points forts : Propreté et équipements
Super nice staff, great place, we had a great time
Séjour de 5 nuits en mai 2024
Réponse de Juan Garcia le 22 mai 2024
Dear Andrzej, Thank you for taking the time to share your recent experience at Sole Miami. We sincerely appreciate your comments regarding the overall property and our services as we are continuously looking for ways to enhance our guests’ experience. We cannot wait to have you back again and thank you for your 5-start review.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

8/10 Bien

Brandon

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Na
Séjour de 6 nuits en mai 2024
Réponse de Juan Garcia le 22 mai 2024
Dear Jean, Thank you for taking the time to share your recent experience at Sole Miami. We sincerely appreciate your comments regarding the overall property and our services as we are continuously looking for ways to enhance our guests’ experience. We cannot wait to have you back again and thank you for your 4/5-start review.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

2/10 Horrible

Wilber

Voyage en famille
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Juan Garcia le 22 mai 2024
Dear Wilber,Thank you for choosing to stay at Sole Miami and for taking the time to provide feedback about your recent stay. I am disappointed to learn that the level of service you received did not live up to your expectations or the high standards we strive to achieve on a daily basis. I would personally welcome the opportunity to discuss your stay further with you and invite you to contact me directly.Looking forward to hearing from you.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

10/10 Excellent

Belem

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing hotel and experience ... come back soon for sure
Séjour de 1 nuit en mai 2024
Réponse de Juan Garcia le 22 mai 2024
Dear Belem, Thank you for taking the time to share your recent experience at Sole Miami. We sincerely appreciate your comments regarding the overall property and our services as we are continuously looking for ways to enhance our guests’ experience. We cannot wait to have you back again and thank you for your 5-start review.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

10/10 Excellent

Jean

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sole is a great residence for travelers. It’s super affordable, has everything you need in-house, beach, pool, lounge, gym, valet parking, room service. Love it
Séjour de 7 nuits en mai 2024
Réponse de Juan Garcia le 22 mai 2024
Dear Jean, Thank you for taking the time to share your recent experience at Sole Miami. We sincerely appreciate your comments regarding the overall property and our services as we are continuously looking for ways to enhance our guests’ experience. We cannot wait to have you back again and thank you for your 5-start review.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

8/10 Bien

Nathan

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
Great location, amazing beach, staff was great but could use some updates at the outdoor bar.
Séjour de 4 nuits en mai 2024
Réponse de Ross le 17 mai 2024
Thank you for your great feedback, Nathan!

10/10 Excellent

Natalie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The views from the room. The cleanliness of the hotel and room. In room dining was great! Overall a beautiful stay
Séjour de 2 nuits en mai 2024
Réponse de Juan Garcia le 15 mai 2024
Dear Natalie, Thank you for taking the time to share your recent experience at Sole Miami. We sincerely appreciate your comments regarding the overall property and our services as we are continuously looking for ways to enhance our guests’ experience. We cannot wait to have you back again and thank you for your 5-start review.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

10/10 Excellent

Lauren

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Ross le 15 mai 2024
Thank you for your great rating.

2/10 Horrible

John, MIAMI

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our experience at this hotel was incredibly disappointing. We booked a suite for Mother's Day weekend, excited for a family getaway. The suite, complete with a kitchen and spacious living room, seemed perfect for us. However, our excitement quickly turned sour. Upon arrival, we headed straight to the beach to enjoy the beautiful weather. We hoped to order food and drinks, but the staff seemed disinterested and failed to attend to us. We had to constantly search for them, and when we finally caught their attention, we were dismayed to discover that every charge included a service fee. It seemed as though the staff had little incentive to provide good service, knowing they would receive a tip regardless. Later, we moved to the pool area, where I simply requested a refill of my Diet Coke from the bartender. Instead of accommodating my request, he rudely suggested I go buy it myself across the street because he was closing. This lack of basic hospitality was disappointing, especially after a long day at the beach and pool. The evening took a turn for the worse when the manager, German, began harassing us about noise levels in our room. Despite our efforts to comply by turning off the TV and calming the kids, German continued to bother us. Eventually, we were forced to change rooms in the middle of the night, completely ruining our getaway. German's defensive and unprofessional handling of the situation only exacerbated our frustration.
Séjour de 1 nuit en mai 2024
Réponse de Ross le 13 mai 2024
Good day Mr. Segura, we regret to hear that your experience at Sole Miami was not up to par. We do not want this one-night stay to be a reflection of who we are as a hospitality staff, we hope to see you again and we could arrange for you to have a better pleasing experience.

8/10 Bien

Danetra

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really good option
Séjour de 4 nuits en mai 2024
Réponse de Ross le 13 mai 2024
We would love to have you stay with us again and make it an amazing stay.

10/10 Excellent

NERELY

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very great view and service. Absolutely coming again, thank you!
Séjour de 1 nuit en mai 2024
Réponse de Ross le 13 mai 2024
We hope to see you soon! We can't wait!

10/10 Excellent

Shukhrat

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our experience at Solé Hotel in Miami Beach was nothing short of amazing. From the moment we arrived, Ross went above and beyond to ensure our every need was met, making our stay incredibly comfortable and enjoyable. Traveling with my family, including two kids, the hotel provided an ideal setting with stunning views, a prime location, and excellent amenities. The combination of the breathtaking scenery and convenient location made our vacation truly unforgettable. Solé Hotel exceeded our expectations in every way, and we highly recommend it to anyone looking for a perfect stay in Miami Beach.
Séjour de 4 nuits en mai 2024
Réponse de Ross le 13 mai 2024
Thank you for your amazing feedback and we will be awaiting your return!

10/10 Excellent

Madina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Д
Séjour de 3 nuits en mai 2024
Réponse de Juan Garcia le 12 mai 2024
Dear Madina, Thank you for taking the time to share your recent experience at Sole Miami. We sincerely appreciate your comments regarding the overall property and our services as we are continuously looking for ways to enhance our guests’ experience. We cannot wait to have you back again and thank you for your 5-start review.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

8/10 Bien

Sheldon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en mai 2024
Réponse de Juan Garcia le 12 mai 2024
Dear Sheldon, Thank you for taking the time to share your recent experience at Sole Miami. We sincerely appreciate your comments regarding the overall property and our services as we are continuously looking for ways to enhance our guests’ experience. We cannot wait to have you back again and thank you for your 4/5-start review.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

10/10 Excellent

Maira Alejandra Giraldo

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
👍
Séjour de 2 nuits en février 2024
Réponse de Juan Garcia le 12 mai 2024
Dear Maira, Thank you for taking the time to share your recent experience at Sole Miami. We sincerely appreciate your comments regarding the overall property and our services as we are continuously looking for ways to enhance our guests’ experience. We cannot wait to have you back again and thank you for your 5-start review.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

10/10 Excellent

Cary

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel staff is exceptional, the food is wonderful and the grounds are immaculate. I would recommend Solé Miami for families too.
Séjour de 4 nuits en mai 2024
Réponse de Ross le 7 mai 2024
We appreciate your positive feedback, thank you so much, hope to see you soon.

10/10 Excellent

Alla

Les points forts : Propreté et personnel et service
Séjour de 7 nuits en avril 2024
Réponse de Ross le 7 mai 2024
Thank you for your fantastic review.

10/10 Excellent

Zandi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Ross le 7 mai 2024
Thank you so much for your amazing feedback.

10/10 Excellent

Olga

Séjour de 7 nuits en avril 2024
Réponse de Juan Garcia le 5 mai 2024
Dear Olga, Thank you for taking the time to share your recent experience at Sole Miami. We sincerely appreciate your comments regarding the overall property and our services as we are continuously looking for ways to enhance our guests’ experience. We cannot wait to have you back again and thank you for your 5-start review.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

4/10 Médiocre

Tamla, smyrna

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Loved the view from my ocean front room. Bed was comfy. The food wasnt good and very limited. No table or chairs for the balconies. No napkins or paper towels for their kitchen areas. No USB plugs in the main areas of the room. Two remotes neither worked for the tvs. Took a few calls for engineering to come replace them. No washer or dryers. No cleaners avaliable. This is the third Noble House property and I have to say this was missed on a lot of things
Séjour de 4 nuits en avril 2024
Réponse de Juan Garcia le 1 mai 2024
Dear Tamla,Thank you for choosing to stay at Sole Miami and for taking the time to provide feedback about your recent stay. I am disappointed to learn that the level of service you received did not live up to your expectations or the high standards we strive to achieve on a daily basis. I would personally welcome the opportunity to discuss your stay further with you and invite you to contact me directly.Looking forward to hearing from you.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

10/10 Excellent

Stephen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything is good I will be back
Séjour de 2 nuits en avril 2024
Réponse de Juan Garcia le 1 mai 2024
Dear Stephen, Thank you for taking the time to share your recent experience at Sole Miami. We sincerely appreciate your comments regarding the overall property and our services as we are continuously looking for ways to enhance our guests’ experience. We cannot wait to have you back again and thank you for your 5-start review.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

6/10 Satisfaisant

lina

Les points forts : Propreté et personnel et service
Bar and restaurant is closed at 10pm … not convenient if you want to enjoy some late drinks
Séjour de 1 nuit en avril 2024
Réponse de Juan Garcia le 1 mai 2024
Dear Lina,Thank you for choosing to stay at Sole Miami and for taking the time to provide feedback about your recent stay. I am disappointed to learn that the level of service you received did not live up to your expectations or the high standards we strive to achieve on a daily basis. I would personally welcome the opportunity to discuss your stay further with you and invite you to contact me directly.Looking forward to hearing from you.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

2/10 Horrible

darnell

Séjour de 1 nuit en avril 2024
Réponse de Juan Garcia le 18 mai 2024
Dear Darnell,Thank you for choosing to stay at Sole Miami and for taking the time to provide feedback about your recent stay. I am disappointed to learn that the level of service you received did not live up to your expectations or the high standards we strive to achieve on a daily basis. I would personally welcome the opportunity to discuss your stay further with you and invite you to contact me directly.Looking forward to hearing from you.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

4/10 Médiocre

Richa

Voyage en famille
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Property looks pretty old and even after renovations the rooms, hallways and washrooms feel dated. There is very less light and no fans in the rooms which is horrible with Miami humidity. The beach access is humble and beaches are pretty smelly. Lets talk about house keeping and services, we requested some towels and garbage bags by calling room services and even after calling thrice during a span of 2 hours in the morning those stuffs never arrived. Finally we had to go down and complain at the front desk to have it all delivered to our room. Valet staff is friendly but the property has limited parking and during the busy times you might have to wait a decent bit to get your car, also there is no free self parking. There is just one Dining option which is not great anyway, luckily there is plenty of eating and shopping options around the property. Overall I am highly disappointed by this property, they should not at all be classified as “4 STAR”. Their amenities, rooms and services at best qualify as 2-3 star. There are other 3 star properties within 5 miles which are way better and probably cheaper.
Séjour de 3 nuits en avril 2024
Réponse de Juan Garcia le 1 mai 2024
Dear Richa,Thank you for choosing to stay at Sole Miami and for taking the time to provide feedback about your recent stay. I am disappointed to learn that the level of service you received did not live up to your expectations or the high standards we strive to achieve on a daily basis. I would personally welcome the opportunity to discuss your stay further with you and invite you to contact me directly.Looking forward to hearing from you.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

8/10 Bien

Sardar

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Good but expensive
Séjour de 1 nuit en avril 2024
Réponse de Juan Garcia le 27 avr. 2024
Dear Sardar, Thank you for taking the time to share your recent experience at Sole Miami. We sincerely appreciate your comments regarding the overall property and our services as we are continuously looking for ways to enhance our guests’ experience. We cannot wait to have you back again and thank you for your 4/5-start review.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

10/10 Excellent

Sergio

Séjour de 4 nuits en avril 2024
Réponse de Ross le 17 mai 2024
Thank you for your amazing feedback!