We are delighted to read your feedback. The team will be thrilled to hear these kind words. It’s truly our pleasure to be of service to all of you. The entire team will be looking forward to welcoming you back to the island. Lowkl team.

Thank you for staying with us at Rock. We hope to have the pleasure of welcoming you back soon! Regards, Reservation Team

we made it clear with our listing that we do manage multiple listings and they may differ in colors furniture, and features but they all have the same amenities and fixtures. Also, our business model operates as a short-term vacation home and we don't offer hotel-like services that's why we don't charge resort fees and our rates are considerably lower than hotels. We set up our guests with the necessary things to start their stay, but they have to replenish the paper towels, wash soiled towels when needed, etc. As for the cockroach that you claim you found those are called Palmetto bugs that are native to the area and we do try our best to keep them out of our property by doing monthly fumigations. We appreciate your business and hope to serve you again in the future.

Dear Emilie, Thank you for taking the time to review us. We appreciate your feedback as it helps us identify were we need improvement. We hope you will visit us in the near future. Warm regards, Rock Hostel Team

thanks for choosing us

Dear guest Thank you for staying with us at Rock. We thank you for your feedback and your kind comments about our staff. I apologize for the few inconveniences you experienced during your stay. It is feedback like yours that allows us to improve our hotel each day. We hope to have the pleasure of welcoming you back soon. Regards,

Thanks for staying with us! We hope to receive you again!

Thanks for staying with us! We hope to receive you again!

Dear Jeremy, It saddens us that you were not satisfied with our hotel. We apologize for the inconvenience that you have faced during your stay. We would love to know more about your concerns, and I hope to have the chance to welcome you back to re-experience at Rock Regards, Lowkl Team

Thank you for staying with us at Rock and for sharing your comments. It is feedback like yours that helps us improve our hotel each day. We hope to have the pleasure of welcoming you back soon! Regards, Reservation Team

I'm truly sorry to hear about the numerous issues you encountered during your stay. It's clear that your experience fell far short of expectations, and I completely understand your frustration.Issues like a lack of luggage storage, cleanliness concerns, malfunctioning electronic lockers, and disruptive noise are not acceptable in any accommodation. I appreciate you taking the time to share your detailed feedback.

I'm sorry to hear about the issues you encountered during your stay. Dealing with roaches and discrepancies between the advertised and actual conditions of a place can be extremely frustrating. Additionally, not receiving the promised callback adds to the inconvenience.

I'm sorry to hear about the numerous issues you encountered during your stay. Cracked windows and a hole in the glass are serious concerns that compromise both safety and comfort. Additionally, the difficulties in obtaining the correct room code and the lack of on-site staff are unacceptable inconveniences that impact the overall guest experience.

Thank you.

Agradecemos tus comentarios sobre la ubicación y la limpieza del lugar. Entendemos tu preocupación sobre el horario de check-in, y es un aspecto que podría considerarse para mejorar la experiencia de los huéspedes. Tomaremos en cuenta tus sugerencias mientras continuamos trabajando para ofrecer un mejor servicio en el futuro. Gracias por elegir nuestro establecimiento y por compartir tus comentarios.