Avis sur Residence Inn by Marriott Miami Sunny Isles Beach
Residence Inn by Marriott Miami Sunny Isles Beach
17700 Collins Avenue, Sunny Isles Beach, FL
Avis
8,6
Excellent
8,6/10
Propreté
8,6/10
Personnel et service
8,6/10
Équipements
8,8/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
9 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024
Réponse de Rooms Operations Manager le 10 mai 2024
Dear Mathieu, Thank you for choosing to stay with us at Residence Inn Miami Sunny Isles Beach. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Alexa MusumeciRooms Operations Manager
10/10 Excellent
kevin
23 févr. 2024
kevin
Séjour de 1 nuit en février 2024
Réponse de Rooms Operations Manager le 22 mars 2024
Dear Kevin, Thank you for the wonderful rating for Residence Inn Miami Sunny Isles Beach. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we look forward to hosting you again soon.Alexa MusumeciRooms Operations Manager
8/10 Bien
bernard
Voyage en famille
23 janv. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
bernard
Réponse de Assistant General Manager le 24 janv. 2023
Dear Bernard, Thank you for staying with us and for your gracious rating. On behalf of all of us at Residence Inn Miami Sunny Isles Beach, we would like to invite you for another visit.Natasha ReathAssistant General Manager
2/10 Horrible
Guy
11 oct. 2022
Les points faibles : Personnel et service
Guy
Séjour de 5 nuits en septembre 2022
Réponse de Assistant General Manager le 18 janv. 2023
Dear Guy, Thank you for taking the time to post your feedback. It is disappointing to see that we did not live up to our usual high standards, and we are truly sorry your stay was anything less than satisfactory. We hope you will give us another chance to provide you with a much-improved experience.Natasha ReathAssistant General Manager
6/10 Satisfaisant
Esther Lydia
Voyage en famille avec de jeunes enfants
9 août 2022
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Esther Lydia
Séjour de 7 nuits en août 2022
Réponse de General Manager le 10 août 2022
Dear Esther, thank you for the review and for sharing your experience. We are glad to see that you had a wonderful visit and liked your pool and food, and we also appreciate knowing what would have made your stay more enjoyable. It was a pleasure hosting you, and we hope to see you again on your next trip to Miami.
Beata Emmer
General Manager
8/10 Bien
Karine
13 juil. 2022
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Karine
Séjour de 1 nuit en juillet 2022
Réponse de General Manager le 14 juil. 2022
Dear Karine, we are delighted you had an excellent stay at Residence Inn Miami Sunny Isles Beach. We appreciate your terrific comments about our location, staff, and accommodations. We appreciate all your feedback. We enjoyed having you as our guest and hope to have the opportunity of welcoming you back on a future visit.
Beata Emmer
General Manager
10/10 Excellent
Mathieu
Voyage en famille, Voyage en groupe, Voyage d’affaires
24 nov. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mathieu
Séjour de 5 nuits en novembre 2021
Réponse de General Manager le 24 nov. 2021
Dear Mathieu,
Thank you for choosing Residence Inn Miami Sunny Isles Beach and for the perfect rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.
Dace Stewart
General Manager
6/10 Satisfaisant
PIERRE, Levis
20 déc. 2020
Les points forts : Propreté
Les points faibles : Personnel et service
PIERRE
Séjour de 7 nuits en décembre 2020
Réponse de General Manager le 21 déc. 2020
Dear PIERRE, thank you for your review. While we are glad you liked the views from your room, we regret your disappointment with our revised cleaning procedures due to the current circumstances. We hope this will not deter you from choosing us again on your next visit to our area.
Dace Stewart
General Manager
8/10 Bien
Frederik
Voyage en famille
11 janv. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good but...
Frederik
Séjour de 7 nuits en janvier 2020
Réponse de General Manager le 12 janv. 2020
Dear Frederik, thank you for your delightful review of our hotel. Your comments about our prime location, cordial staff, and comfortable accommodations are greatly appreciated. We wish we had the opportunity to address the noise issue while you were here as we would have done our best to ensure you were comfortable. Please know sustainability is an integral part of our design process and continues throughout our guest experience. Thank you also for choosing Residence Inn Miami Sunny Isles Beach. We hope you are already planning another trip our way!
Dace Stewart,
General Manager
8/10 Bien
Stéphane, Montréal
Voyage en famille avec de jeunes enfants
22 déc. 2019
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Stéphane
Séjour de 1 nuit en décembre 2019
Réponse de General Manager le 23 déc. 2019
Dear Stéphane, we are delighted you enjoyed your stay at the Residence Inn Miami Sunny Isles Beach, and we appreciate your kind remarks about our wonderful hotel. A refreshing swim in our outdoor pool under the beautiful Miami sky is a fantastic way to start or end your day, and we are thrilled you were able to take advantage of this feature. However, we are sorry for the oversights in your room and have shared your concerns with the appropriate individuals to improve our efficiency. Thank you for the kind rating, and we look forward to welcoming you back the next time you are in our city.
Dace Stewart,
General Manager
8/10 Bien
Francoise
Voyage en groupe
2 déc. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Francoise
Séjour de 2 nuits en novembre 2019
Réponse de General Manager le 4 déc. 2019
Dear Francoise, thank you for your nice rating and for letting us know that your stay at Residence Inn Miami Sunny Isles Beach was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future.
Dace Stewart,
General Manager
8/10 Bien
Walid
18 sept. 2019
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Propreté
Vue de ma chambre
Walid
Séjour de 4 nuits en septembre 2019
Réponse de General Manager le 19 sept. 2019
Dear Walid, thank you for your delightful review of our hotel. Your comments about our supreme location and comfortable accommodations are greatly appreciated. However, we are sorry for the housekeeping issues you encountered and for not meeting your expectations with our breakfast offerings. We have shared your feedback with the appropriate individuals and appreciate you bringing these concerns to our attention. Thank you again for choosing Residence Inn Miami Sunny Isles Beach, and we look forward to welcoming you back soon.
Dace Stewart,
General Manager
10/10 Excellent
Voyageur vérifié
18 août 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 4 nuits en août 2019
Réponse de General Manager le 18 août 2019
Dear Guest, thank you for your excellent rating of Residence Inn Miami Sunny Isles Beach. We are glad you enjoyed your experience with us and hope to see you again soon.
Dace Stewart,
General Manager
8/10 Bien
stephane
Voyage en famille
1 août 2019
Les points forts : Propreté, personnel et service, équipements
stephane
Séjour de 2 nuits en juillet 2019
Réponse de General Manager le 2 août 2019
Dear stephane, thank you for the wonderful review. We are so glad you had a pleasant stay and that our ideal location near the beaches was perfect for your plans. We look forward to your next visit at Residence Inn Miami Sunny Isles Beach.
Dace Stewart,
General Manager
8/10 Bien
Voyageur vérifié
Voyage en famille
1 août 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 4 nuits en juillet 2019
Réponse de General Manager le 2 août 2019
Dear Guest, thank you for the review of Residence Inn Miami Sunny Isles Beach. We are glad you had a comfortable stay and that you liked our well-kept property. Your feedback is of the utmost value for us as we are continually striving to enhance our service. We look forward to welcoming you again soon.
Dace Stewart,
General Manager
10/10 Excellent
Sandra
24 juil. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un bon rapport qualité prix
Sandra
Séjour de 3 nuits en juillet 2019
Réponse de General Manager le 25 juil. 2019
Dear Sandra, thank you for being our guest at Residence Inn Miami Sunny Isles Beach. It is our goal to deliver great value at a fair price and we like hearing that we have accomplished just that. We are also pleased to know you liked your guest room, our valet service, and cordial staff. We appreciate you sharing your experience with future guests and hope to see you again soon.
Dace Stewart,
General Manager
10/10 Excellent
eddy
17 juil. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon hôtel même sans voiture
eddy
Séjour de 3 nuits en juillet 2019
Réponse de General Manager le 18 juil. 2019
Dear Eddy, thank you for your review of Residence Inn Miami Sunny Isles Beach. We are pleased to know how much you enjoyed our excellent location and that you appreciated our well-appointed rooms and delicious breakfast. It was a pleasure to host you, and we look forward to seeing you again soon.
Chade (Cb) Brunton,
General Manager
6/10 Satisfaisant
Voyageur vérifié
Voyage en famille
11 juil. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 4 nuits en juillet 2019
Réponse de General Manager le 12 juil. 2019
Dear Guest, thank you for evaluating your stay. We are glad you had an overall enjoyable visit. However, we are sorry for the inconvenience you experienced due to the internet connectivity in your room. We have followed up with our engineering team to address this issue. We hope you will consider returning to stay with us on your next visit to the area.
Chade (Cb) Brunton,
General Manager
10/10 Excellent
Stephanie
22 févr. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Magnifique Séjour
Stephanie
Séjour de 2 nuits en février 2019
Réponse de General Manager le 23 févr. 2019
Dear Stephanie, thank you for your review of Residence Inn Miami Sunny Isles Beach. We are delighted you enjoyed our delicious breakfast and that you had a great time at our rooftop pool. Thank you again for your business, and we look forward to welcoming you back soon.
Chade (Cb) Brunton,
General Manager
10/10 Excellent
Stephanie
19 févr. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super séjour à la résidence Marriott
Stephanie
Séjour de 1 nuit en février 2019
Réponse de General Manager le 20 févr. 2019
Dear Stephanie, thank you for staying at Residence Inn Miami Sunny Isles Beach. We are delighted you loved your well-appointed room and the view it provides. It is also great to read you enjoyed our delicious breakfast. We value your business and hope to have the opportunity to welcome you back for a future visit.
Chade (Cb) Brunton,
General Manager
10/10 Excellent
Voyageur vérifié
Voyage en couple
8 févr. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 5 nuits en février 2019
Réponse de General Manager le 12 févr. 2019
Dear Guest, thank you for reviewing your stay at Residence Inn Miami Sunny Isles Beach. We are charmed you liked our perfect location and had a pleasant time here. We hope to welcome you back soon.
Chade (Cb) Brunton,
General Manager
10/10 Excellent
Voyageur vérifié
21 janv. 2019
Voyageur vérifié
Séjour de 1 nuit en janvier 2019
Réponse de General Manager le 22 janv. 2019
Dear Guest, thank you for choosing Residence Inn by Marriott Miami Sunny Isles Beach and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.
Chade (Cb) Brunton,
General Manager
6/10 Satisfaisant
Voyageur vérifié
23 déc. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en décembre 2018
Réponse de General Manager le 24 déc. 2018
Dear Guest, thank you for staying with us. We are glad you enjoyed our tasty breakfast and would like to welcome you back soon.
Chade (Cb) Brunton,
General Manager
8/10 Bien
Voyageur vérifié
25 oct. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel de bon standing bien situé et confortable
Voyageur vérifié
Séjour de 1 nuit en octobre 2018
Réponse de General Manager le 26 oct. 2018
Dear Guest, we are delighted you had a terrific stay at Residence Inn Miami Sunny Isles Beach. Thank you for highlighting your excellent breakfast experience. Your feedback is appreciated, and we hope you will visit us again soon.
Chade (Cb) Brunton,
General Manager
8/10 Bien
Voyageur vérifié
23 sept. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en septembre 2018
Réponse de General Manager le 24 sept. 2018
Dear Guest, thank you for your nice rating of Residence Inn Miami Sunny Isles Beach. We are glad you enjoyed your experience with us and hope to see you again soon.
Chade (Cb) Brunton,
General Manager
10/10 Excellent
edita
27 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
edita
Séjour de 3 nuits en mai 2024
10/10 Excellent
Rajat
Voyage en couple
25 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rajat
Séjour de 3 nuits en mai 2024
Réponse de Rooms Operations Manager le 27 mai 2024
Dear Rajat, Thank you for choosing Residence Inn Miami Sunny Isles Beach for your visit to our vibrant city and for sharing your review. We are pleased you enjoyed our excellent breakfast and the courteous service provided by our associates. We will share your generous comments with Anubha and Maggie. We also appreciate you mentioning our convenient location and refreshing pool. Thank you once more, and we hope you will make us your home the next time you are in this area.Alexa MusumeciRooms Operations Manager
10/10 Excellent
MARCIA
Voyage en couple
23 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
MARCIA
Séjour de 1 nuit en mai 2024
Réponse de Rooms Operations Manager le 24 mai 2024
Dear Marcia, Thank you for your review regarding your stay at the Residence Inn Miami Sunny Isles Beach. It was a pleasure to read that we were able to meet your expectations. We work hard to make sure every guest has a comfortable and relaxing stay, so we will be sure to share your compliments with our team. We also understand your concerns about the parking fee. We strive to maintain competitive pricing while offering convenient on-site parking, and we will certainly take your feedback into consideration. Thank you again for your feedback, and we look forward to welcoming you back.Alexa Musumeci,Rooms Operations Manager
10/10 Excellent
Larisa
21 mai 2024
Larisa
Séjour de 5 nuits en mai 2024
Réponse de Rooms Operations Manager le 22 mai 2024
Dear Larisa, Thank you for your kind words on Residence Inn Miami Sunny Isles Beach! We are delighted to hear that you were pleased with our fabulous location and welcoming atmosphere. Our team strives to provide friendly and attentive service, and we are glad you experienced that. We look forward to welcoming you back for another enjoyable stay.Alexa Musumeci,Rooms Operations Manager
10/10 Excellent
Igor
Voyage en famille
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Igor
Séjour de 3 nuits en mai 2024
Réponse de Rooms Operations Manager le 22 mai 2024
Dear Igor, Thank you for choosing Residence Inn Miami Sunny Isles Beach and taking the time to review your stay. It was a pleasure reading about the excellent service you received from our staff. This is what we strive to do every day, so we appreciate you acknowledging our efforts. Thank you again for allowing us to be of service. We hope to have the pleasure of doing so again in the near future.Alexa Musumeci,Rooms Operations Manager
2/10 Horrible
Ronnie
Voyage en famille, Voyage en groupe, Voyage en couple
20 mai 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ronnie
Séjour de 2 nuits en mai 2024
Réponse de Rooms Operations Manager le 23 mai 2024
Dear Ronnie, Thank you for taking the time to review our hotel. We hope you will accept our apologies for the difficulties caused by the air conditioning unit in your room. Thank you for bringing this to our attention; we will address this accordingly, and we are very grateful for your patience. We also deeply regret the experience you had communicating with our team members and appreciate your feedback, as it is an integral part of improving the quality and performance of our staff. Please be assured that we take your feedback seriously and will discuss your concerns with our team to ensure we improve our overall service delivery. We hope that we get a chance to turn your experience around should you return to the area.Alexa Musumeci,Rooms Operations Manager
10/10 Excellent
Renato
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Renato
Séjour de 2 nuits en mai 2024
Réponse de Rooms Operations Manager le 20 mai 2024
Dear Renato, On behalf of our team at Residence Inn Miami Sunny Isles Beach, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to Miami.Alexa Musumeci,Rooms Operations Manager
8/10 Bien
Kelli
Voyage en couple
17 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kelli
Séjour de 3 nuits en mai 2024
Réponse de Rooms Operations Manager le 20 mai 2024
Dear Kelli, Thank you for sharing about your stay with Residence Inn Miami Sunny Isles Beach. We are pleased to read your wonderful comments about our associates and well-maintained property. However, we regret your disappointment with the smoking area and parking arrangements. We value your suggestions and will consider them as we look for ways to improve our guest experience. We have also noted your comments regarding the room design and will pass along your feedback appropriately. We hope to have the opportunity to welcome you back and provide a more satisfying stay in the future.Alexa Musumeci,Rooms Operations Manager
8/10 Bien
Sofia
Voyage en groupe
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sofia
Séjour de 5 nuits en mai 2024
Réponse de Rooms Operations Manager le 13 mai 2024
Dear Sofia, Thank you for the positive review! We are glad our location worked well for your plans and that you enjoyed our amenities. It was a pleasure hosting you, and we look forward to your next visit to Residence Inn Miami Sunny Isles Beach.Alexa MusumeciRooms Operations Manager
10/10 Excellent
Shervonn K
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shervonn K
Séjour de 5 nuits en mai 2024
Réponse de Rooms Operations Manager le 13 mai 2024
Dear Shervonn, Thank you for reviewing Residence Inn Miami Sunny Isles. We are delighted our location worked well for you and that you appreciated being so close to the beach. What a pleasure to read how much you loved our hot, complimentary breakfast and made the most of the beautiful views! Thank you as well for recognizing our associates and sharing that you and your family will return soon. We look forward. Alexa MusumeciRooms Operations Manager
10/10 Excellent
KHLOE
8 mai 2024
KHLOE
Séjour de 3 nuits en mai 2024
Réponse de Rooms Operations Manager le 10 mai 2024
Dear Khloe, Thank you for the wonderful rating for Residence Inn Miami Sunny Isles Beach. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we look forward to hosting you again soon.Alexa MusumeciRooms Operations Manager
6/10 Satisfaisant
Jorge Jesus
Voyage en famille
3 mai 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Jorge Jesus
Séjour de 4 nuits en mars 2024
Réponse de Rooms Operations Manager le 4 mai 2024
Dear Mr. Jesus, Thank you for sharing the specifics of your visit with us. We are sorry for your disappointment with regard to the lack of toiletries and for the unsatisfactory housekeeping service you received from us. We will address your comments appropriately and will take measures to ensure we focus on providing flawless hospitality and stay to our guests. We appreciate your feedback and hope you will give us another chance to make a lasting impression. Alexa Musumeci,Rooms Operations Manager
10/10 Excellent
Shanesha
30 avr. 2024
Les points forts : Infrastructures et conditions de l’hébergement
Shanesha
Séjour de 4 nuits en avril 2024
Réponse de Rooms Operations Manager le 1 mai 2024
Dear Shanesha, It was a pleasure having you as our guest at Residence Inn Miami Sunny Isles Beach. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your review, and we look forward to hosting you again soon.Alexa Musumeci,Rooms Operations Manager
10/10 Excellent
Azemina
29 avr. 2024
Azemina
Séjour de 5 nuits en avril 2024
Réponse de Rooms Operations Manager le 20 mai 2024
Dear Azemina, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Residence Inn Miami Sunny Isles Beach. We look forward to your return and wish you all the best with your future travels.Alexa Musumeci,Rooms Operations Manager
10/10 Excellent
Annalyn Galitan
25 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Annalyn Galitan
Séjour de 5 nuits en avril 2024
Réponse de Rooms Operations Manager le 27 avr. 2024
Dear Ms. Galitan, Thank you for your kind rating. We are glad you had such a positive experience during your time at Residence Inn Miami Sunny Isles Beach, as we are committed to providing exceptional service to every guest. We look forward to welcoming you back and wish you all the best.Alexa MusumeciRooms Operations Manager
10/10 Excellent
Marijan
Voyage en famille
24 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marijan
Séjour de 4 nuits en avril 2024
Réponse de Rooms Operations Manager le 25 avr. 2024
Dear Marijan, Thank you for being our guest at Residence Inn Miami Sunny Isles Beach and writing such a generous review. We are delighted that you enjoyed our property and the amenities we offer. Thank you once more for including us in your travel plans; we look forward to many more memorable visits with you!Alexa Musumeci,Rooms Operations Manager
6/10 Satisfaisant
Cynthia
23 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cynthia
Séjour de 1 nuit en avril 2024
Réponse de Rooms Operations Manager le 25 avr. 2024
Dear Cynthia, Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Alexa Musumeci,Rooms Operations Manager
10/10 Excellent
Susanna
22 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Susanna
Séjour de 2 nuits en avril 2024
Réponse de Beata le 24 avr. 2024
Thank you!
10/10 Excellent
Itanya
Voyage en couple
20 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Itanya
Séjour de 4 nuits en avril 2024
Réponse de Rooms Operations Manager le 21 avr. 2024
Dear Itanya, Thank you for sharing your review of Residence Inn Miami Sunny Isles Beach. It is delightful to know you had a great stay and that you were pleased with our courteous associates and well-kept, relaxing accommodations. We also appreciate you mentioning the complimentary drink we offer and the delicious food we serve. It was our pleasure hosting you, and we hope to be your hotel of choice every time you visit the area. Alexa Musumeci,Rooms Operations Manager
10/10 Excellent
Enej
9 avr. 2024
Enej
Séjour de 16 nuits en mars 2024
Réponse de Rooms Operations Manager le 30 avr. 2024
Dear Enej, Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Residence Inn Miami Sunny Isles Beach, and we look forward to welcoming you again soon.Alexa Musumeci,Rooms Operations Manager
6/10 Satisfaisant
Brandon
8 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Brandon
Séjour de 3 nuits en avril 2024
Réponse de Rooms Operations Manager le 10 avr. 2024
Dear Brandon, Thank you for sharing your rating regarding your visit. We hope you enjoyed your stay, and we do want to extend our apologies if your experience didn't meet every expectation. Thank you once more for your feedback, and we look forward to seeing you again on your next visit to our area.Alexa Musumeci,Rooms Operations Manager
10/10 Excellent
Kamlesh
7 avr. 2024
Kamlesh
Séjour de 5 nuits en avril 2024
Réponse de Rooms Operations Manager le 8 avr. 2024
Dear Kamlesh, Thank you for choosing to stay at Residence Inn Miami Sunny Isles Beach and sharing your experience. We are thrilled to know you were pleased with our outstanding service and well-maintained property. It was a pleasure to host you, and we look forward to your return visit.Alexa Musumeci,Rooms Operations Manager
6/10 Satisfaisant
Margaret
6 avr. 2024
Margaret
Séjour de 5 nuits en avril 2024
Réponse de Rooms Operations Manager le 27 avr. 2024
Dear Margaret, Thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you again for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Alexa MusumeciRooms Operations Manager
8/10 Bien
Luis
Voyage en couple
4 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Luis
Séjour de 9 nuits en mars 2024
Réponse de Rooms Operations Manager le 5 avr. 2024
Dear Luis, Thank you for choosing Residence Inn Miami Sunny Isles Beach and sharing your experience. We are glad to know you enjoyed your overall stay with us. However, we apologize for the concern you had with our accommodations, and we will share your comments appropriately as we strive to enhance our guest experience at all levels. We are also sorry for the frustrations you experienced during our peak season, and we want to thank you for your patience. Furthermore, we regret your disappointment with the size of our dining room. Thank you again for your feedback, and we look forward to your return visit. Alexa Musumeci,Rooms Operations Manager
8/10 Bien
Silvi, Wilmington
3 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Silvi
Séjour de 4 nuits en mars 2024
Réponse de Rooms Operations Manager le 5 avr. 2024
Dear Silvi, Thank you for being our guest at Residence Inn Miami Sunny Isles Beach and sharing your excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to our area.Alexa Musumeci,Rooms Operations Manager