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Avis sur Residence Inn by Marriott Miami Aventura Mall

3 out of 5
Residence Inn by Marriott Miami Aventura Mall
19900 W Country Club Dr, Aventura, FL

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 592 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 301 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 72 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 22 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 14 avis sur 1001." "

9,2/10

Propreté

9,0/10

Personnel et service

8,8/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

10/10 Excellent

Cynthia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Guest Services le 28 avr. 2024
Dear Cynthia, Thank you so much for the opportunity to welcome you to our hotel. We are thrilled that you thoroughly enjoyed your time with us. Please visit us again whenever your travels bring you back to Miami. Have a wonderful day, and travel safely. Kind regards, Guest Services

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en août 2022
Réponse de Guest Services le 30 août 2022
Dear Valued Guest, Thank you for choosing the Residence Inn Miami Aventura Mall we are delighted to learn from your perfect rating that our accommodations and thoughtful amenities suited you well. We are so thrilled to receive your review and to learn that you had a fantastic getaway. We hope we'll have the pleasure of hosting you again soon. Have a wonderful week, and travel safely. Best regards,Guest Services

8/10 Bien

Corinne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pratique c’est prêt d’un mall
Dommage qu’il y avait des travaux sinon l’hôtel est bien et le personnel est très accueillant
Séjour de 6 nuits en février 2019
Réponse de Guest Services le 17 févr. 2019
Dear Corinne, Thank you for taking the time to share your experience with other guests and us. We are pleased to read you found our team members welcoming and helpful. Please accept our sincere apologies for the inconvenience you may have experienced with our renovations. We take great pride in ensuring our guest’s satisfaction. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit and we hope to see you soon. Have a great day and travel safely. Best regards, Guest Services

10/10 Excellent

Corinne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien
Hôtel très propre et confortable. Les environnement est parfait
Réponse de Residence Inn Aventura Mall Team le 2 juil. 2018
Good afternoon Corinne, Thank you for considering Marriott Residence Inn Aventura Mall. We appreciate your feedback. It was a truly pleasure to serve you. Regards,

10/10 Excellent

Mehdi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Trankil
Hôtel propre personnel gentils pas très bien placé
Réponse de Residence Inn Aventura Mall Team le 2 juil. 2018
Good afternoon Mehdi, Thank you for considering Marriott Residence Inn Aventura Mall. We appreciate your feedback. It was a truly pleasure to serve you. Regards,

8/10 Bien

RICHARD

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
emplacement idéal
bonjour, Très déçu du prix proposé par hotel.com qui ne correspond pas du tout au prix prélevé sur ma carte et aucune réponse de leur part. Il m'a fallu insister 3 jours avant d'obtenir un changement de chambre Cordialement
Séjour de 11 nuits en décembre 2017
Dear Richard, It is with great concern and regret we received your review outlining the problem you had with our service. First and foremost, on behalf of the Team, I would like to personally apologize for your inconvenience with the misunderstanding of the room type. I assure you we are taking the necessary steps to prevent it from happening in the future. Thank you for bringing this matter to our attention. We value our customers and ask you to please feel free to continue to provide feedback about our services. If you have any further questions or would like to discuss this matter further, please feel free to contact us at any time.We look forward to continuing serving you as a valued customer. Thank you for your support, Residence Inn Team.

8/10 Bien

Luigy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en novembre 2017
Dear Luigy, Thank you for staying with us, we really appreciate your feedback your opinion is very important to us. Thank you. Residence Inn Aventura Team.

10/10 Excellent

Corinne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel bien placé pour le shopping
Hôtel parfait et très bon accueil . J'y viens régulièrement dommage que maintenant le parking soit payant
Senora Corinne, Obrigado por seus comentários Obrigado por ficar com a gente.

6/10 Satisfaisant

vanessa, guadeloupe

hotel convenable mais parking 20 us c'est abusé.
J'étais déja venue il y a 2 ans aussi je l'ai choisi les yeux fermés. mais je n'y reviendrai pas parking 20 us alors que c'est pas en pleine ville et qu'il était gratuit il y a deux ans. Petit déjeuner se termine à 9h30 donc le samedi et dimanche il faut courir...... le petit déjeuné est trés pauvre en produit frais trés peu de fruits ni pomme,melon....un saladier d'ananas coupé bref chambre propre et personnel acceuillant
Réponse de Residence Inn team. le 16 mai 2017
Dear Vanessa, We apologize for the inconvenience, I was a pleasure to serve you. Regards, Residence Inn team.

10/10 Excellent

vincent

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel bien situé et propre
L'accueil était parfait le personnel est très agréable
Réponse de General Manager le 25 mars 2017
Dear Vincent, Thank you for considering Marriott Residence inn Aventura Mall, It was a truly pleasure to serve you.

10/10 Excellent

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
un grand merci à SWETANNIA à la reception qui a été particulièrement serviable et très professionnelle

10/10 Excellent

Charles

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

NAWEL

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

vincent

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
hôtel impeccable dommage que le parking soit payant

10/10 Excellent

O.

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location. Friendly staff. Nice pool and complimentary breakfast was excellent!
Séjour de 3 nuits en mai 2024
Réponse de Guest Services le 28 mai 2024
Dear O,Thank you for the perfect rating. This truly is the best compliment we can receive and warms our hearts. We are pleased you enjoyed your stay, our complimentary breakfast buffet, and our courteous associates. We all thank you for choosing our hotel and look forward to welcoming a familiar face back for many years to come. Have a wonderful day, and travel safely. Kind regards, Guest Services

10/10 Excellent

cynthia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, easy to mall and restuarant. Perfect
Séjour de 2 nuits en mai 2024
Réponse de Guest Services le 27 mai 2024
Dear Cynthia, Thank you for choosing our hotel and for taking the time to share your experience with other travelers. We work very hard to perfect the guest experience with inspiring, thoughtful service, and it genuinely brings a smile to our faces to learn that we exceeded your expectations. We are delighted to know you enjoyed your stay and we hope you'll visit us again whenever your travels bring you back our way. Have a wonderful day, and travel safely. Best regards, Guest Services

10/10 Excellent

Narzely

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Staff is incredibly helpful and friendly, everything was great, the room was ready and clean
Séjour de 3 nuits en avril 2024
Réponse de Guest Services le 1 mai 2024
Dear Narzely,Thank you for your positive review of Residence Inn Miami Aventura Mall! We are thrilled to hear that you found our associates incredibly helpful and friendly. Providing exceptional customer service is a top priority for us. We are delighted to hear that everything during your stay was great and that your room was ready and clean upon your arrival. Your comments are greatly appreciated, and we look forward to welcoming you back for another wonderful stay soon. Thank you for choosing our hotel and safe travels. Best regards, Guest Services

6/10 Satisfaisant

Beverly

Voyage en groupe
Les points forts : Personnel et service et équipements
Les points faibles : Propreté
The kitchen appliances were greasy. Things looked clean but didn’t feel clean.
Séjour de 1 nuit en mars 2024
Réponse de Guest Services le 30 avr. 2024
Dear Beverly, It was a pleasure to welcome you to the hotel and we thank you for the opportunity to serve you during your travels. We are grateful for your feedback regarding your recent stay and want to let you know that we are as disheartened as you to learn that your experience was less than exemplary. We take pride in providing inspired service with a commitment to quality to heighten the overall value of our guest experience. Therefore, we sincerely regret you experienced some discomfort during your time with us. We hope you'll allow us another opportunity in the future to change your impression into a memorable experience. Have a wonderful day and travel safely. Best regards, Guest Services

10/10 Excellent

Bart

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent place, great suite, favorite attribute is the amazing breakfast included. The morning coffee there is superior to what's given in the rooms too. Very convenient oasis.
Séjour de 9 nuits en avril 2024
Réponse de Guest Services le 14 avr. 2024
Dear Bart,Thank you for your glowing review of Residence Inn Miami Aventura Mall! We are delighted to hear that you found our place excellent and enjoyed your stay in the great suite. Your favorite attribute, the amazing breakfast included, is definitely a highlight for many of our guests. We take pride in serving superior morning coffee that surpasses what's provided in the rooms. It's wonderful to know that you found our hotel a convenient oasis during your visit. We look forward to welcoming you back for another fantastic stay!Kind regards, Guest Services

10/10 Excellent

Susana, Miami

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a very nice hotel
Séjour de 3 nuits en mars 2024
Réponse de Guest Services le 9 avr. 2024
Dear Susana,Thank you for choosing our hotel and for taking the time to share your experience with other guests. We are delighted that you perfectly enjoyed your time with us. We hope you'll visit us again whenever your travels bring you back our way. Have a wonderful week, and travel safely. Best regards, Guest Services

10/10 Excellent

Lori

Séjour de 2 nuits en avril 2024
Réponse de Isabella le 7 avr. 2024
Thank you so much for your feedback!We hope you choose to stay with us again when your travels bring you back to the area. Feel free to let me know if there is anything we can do to make your next stay a memorable one.

10/10 Excellent

AJIRO

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en mars 2024
Réponse de Guest Services le 25 mars 2024
Dear Ajiro,Thank you for choosing our hotel and for taking the time to share your experience with other travelers. We work very hard to perfect the guest experience with inspiring, thoughtful service, and it genuinely brings a smile to our faces to learn that we exceeded your expectations. We are delighted to know you enjoyed your stay and we hope you'll visit us again whenever your travels bring you back our way. Have a wonderful day, and travel safely. Best regards, Guest Services

10/10 Excellent

GEORGE

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
LOCATION
Séjour de 1 nuit en mars 2024
Réponse de Guest Services le 23 mars 2024
Dear George, Thank you for choosing our hotel for your visit to South Florida and for taking the time to share your experience. We are delighted you enjoyed your time with us and found our location ideal. We hope you'll visit us again whenever your travels bring you back our way. Best regards, Guest Services

6/10 Satisfaisant

Erika

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
No limpiaron la habitación
Séjour de 2 nuits en mars 2024
Réponse de Isabella le 3 mars 2024
Estimada Sra. Pastrana,Apreciamos mucho el tiempo que se tomo para compartir su experiencia en el Residence Inn, de igual modo, nos disculpamos por no cumplir sus expectativas referentes a la limpieza de habitación ya que la hacemos cada otro día y su reserva fue por dos días. Esperamos que en el futuro nos brinde otra oportunidad para demostrarle nuestro servicio memorable. Quedo a su disposición para mayor asistencia. Una vez más, gracias por elegirnos.Atentamente,Isabella GarciaSupervisora de OperacionesResidence Inn Aventura Mall7865281001igarcia@turnberry.com

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Propreté
Bien, PERO…
El lugar muy bien PERO , estamos seguros que se nos extraviaron unos aretes y no dieron ninguna respuesta concreta .
Séjour de 4 nuits en février 2024
Réponse de Guest Services le 26 févr. 2024
Dear Valued Guest, Thank you for being our guest and for taking the time to share your experience with other travelers. We are pleased you were satisfied with the majority of your stay. Our hotel is committed to providing elevated services to all our guests and we regret letting you down. Please contact the hotel directly for further details on your earrings being lost. We do have a lost and found that perhaps your earrings have now been registered. We hope to have another opportunity to show you our commitment to providing a comfortable and quality travel experience. Have a wonderful day, and travel safely. Best regards,Guest Services

10/10 Excellent

Bianca, Virginia Beach

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The front desk staff were helpful and friendly during my stay and made me feel welcomed when I arrived.
Séjour de 1 nuit en février 2024
Réponse de Guest Services le 22 févr. 2024
Dear Bianca, Thank you for selecting our hotel for your visit to South Florida. We want to tailor each guest's visit so they leave richer than when they arrived, and we are pleased to know how much you enjoyed your time with us! Our caring and devoted associates strive to anticipate the needs of our guests, and we will enjoy sharing your generous compliments with each of them. Your kind words are much appreciated, and we wish you all the best until we meet again! Have a wonderful day, and travel safely. Best regards, Guest Services

8/10 Bien

ERICK

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Paquetería
Me entregaron un paquete por la mañana y no me lo entregaron. Sin preguntar lo devolvieron al courier el mismo día por la tarde. Ofrecieron enviarlo a mi país pero la molestia y atraso ya es inevitable . Por lo demás es un hotel bien ubicado y las personas del área de servicio del desayuno son encantadores.
Séjour de 4 nuits en février 2024
Réponse de Front Desk le 14 févr. 2024
Buenas tardes, Sr. ErickLamento su situacion con el paquete. Tomaremos en cuenta su comentario para mejorar.Gracias por tomarse el tiempo de escribirnos. Esperamos verlos nuevamente.

10/10 Excellent

Delcio Lage

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en janvier 2024
Réponse de Guest Services le 6 févr. 2024
Dear Delcio,Thank you for choosing our hotel and for taking the time to share your experience with other travelers. We work very hard to perfect the guest experience with inspiring, thoughtful service, and it genuinely brings a smile to our faces to learn that we exceeded your expectations. We are delighted to know you enjoyed your stay and we hope you'll visit us again whenever your travels bring you back our way. Have a wonderful day, and travel safely. Best regards, Guest Services

10/10 Excellent

Ivonne

Séjour de 1 nuit en décembre 2023
Réponse de Guest Services le 8 janv. 2024
Dear Ivonne,Thank you for choosing our hotel and for taking the time to share your experience with other travelers. We work very hard to perfect the guest experience with inspiring, thoughtful service, and it genuinely brings a smile to our faces to learn that we exceeded your expectations. We are delighted to know you enjoyed your stay and we hope you'll visit us again whenever your travels bring you back our way. Have a wonderful day, and travel safely. Best regards, Guest Services

10/10 Excellent

Aylin, cary

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Guest Services le 8 janv. 2024
Dear Aylin,Thank you for choosing our hotel and for taking the time to share your experience with other travelers. We work very hard to perfect the guest experience with inspiring, thoughtful service, and it genuinely brings a smile to our faces to learn that we exceeded your expectations. We are delighted to know you enjoyed your stay and we hope you'll visit us again whenever your travels bring you back our way. Have a wonderful day, and travel safely. Best regards, Guest Services

10/10 Excellent

Geoffrey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Guest Services le 1 févr. 2024
Dear Geoffrey, Thank you for choosing our hotel and for taking the time to share your experience with other travelers. We work very hard to perfect the guest experience with inspiring, thoughtful service, and it genuinely brings a smile to our faces to learn that we exceeded your expectations. We are delighted to know you enjoyed your stay and we hope you'll visit us again whenever your travels bring you back our way. Have a wonderful day, and travel safely. Best regards, Guest Services

10/10 Excellent

fernanda c p

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en décembre 2023
Réponse de Guest Services le 29 déc. 2023
Dear Fernanda,Thank you for choosing our hotel and for taking the time to share your experience with other travelers. We work very hard to perfect the guest experience with inspiring, thoughtful service, and it genuinely brings a smile to our faces to learn that we exceeded your expectations. We are delighted to know you enjoyed your stay and we hope you'll visit us again whenever your travels bring you back our way. Have a wonderful new year, and travel safely. Best regards, Guest Services

10/10 Excellent

Lena

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean and very friendly walking distance to shopping and food all around a great stay if I’m in the area again will definitely be staying there again
Séjour de 1 nuit en décembre 2023
Réponse de Guest Services le 27 déc. 2023
Dear Lena,Thank you for taking the time to share your feedback on your recent stay at Residence Inn Miami Aventura Mall. We greatly appreciate your kind words and positive review..We are delighted to hear that you found our hotel to be very clean and that our staff provided a friendly and welcoming atmosphere. Our team takes great pride in providing exceptional service to ensure our guests have a comfortable and enjoyable stay.We couldn't agree more with your statement about our convenient location. Being within walking distance to shopping and a variety of dining options truly adds to the overall experience of our guests. We are pleased to hear that you found this aspect of your stay to be excellent. We sincerely hope to have the pleasure of welcoming you back to Residence Inn Miami Aventura Mall in the future. Your satisfaction is our top priority, and we want to make sure your next visit is just as great as the previous one. Thank you once again for your review, and we look forward to hosting you again soon!Best regards, Guest Services

10/10 Excellent

Kevin

Séjour de 1 nuit en décembre 2023
Réponse de Guest Relations le 26 déc. 2023
Dear Kevin Thank you for choosing our hotel and for taking the time to share your experience with other travelers. We work very hard to perfect the guest experience with inspiring, thoughtful service, and it genuinely brings a smile to our faces to learn that we exceeded your expectations. We are delighted to know you enjoyed your stay and we hope you'll visit us again whenever your travels bring you back our way. Have a wonderful day, and travel safely. Best regards, Guest Services

10/10 Excellent

Delcio Lage

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Guest Services le 19 déc. 2023
Dear Delico,Thank you for choosing our hotel and for taking the time to share your experience with other travelers. We work very hard to perfect the guest experience with inspiring, thoughtful service, and it genuinely brings a smile to our faces to learn that we exceeded your expectations. We are delighted to know you enjoyed your stay and we hope you'll visit us again whenever your travels bring you back our way. Have a wonderful day, and travel safely. Best regards, Guest Services

10/10 Excellent

Pablo, San Antonio

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great rooms! Felt right at home.
Séjour de 3 nuits en décembre 2023
Réponse de Front desk le 19 déc. 2023
Thank you so much for your feedback.We appreciate it.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en décembre 2023
Réponse de Guest Services le 19 déc. 2023
Dear Valued Guest, Thank you for choosing our hotel and for taking the time to share your experience with other travelers. We work very hard to perfect the guest experience with inspiring, thoughtful service, and it genuinely brings a smile to our faces to learn that we exceeded your expectations. We are delighted to know you enjoyed your stay and we hope you'll visit us again whenever your travels bring you back our way. Have a wonderful day, and travel safely. Best regards, Guest Services

10/10 Excellent

Monique

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
The lady at check in that Friday evening the 8th of December was phenomenal. She deserves a crown.
Séjour de 2 nuits en décembre 2023
Réponse de Front desk le 15 déc. 2023
Thank you so much for let us know.We appreciate your feedback.

8/10 Bien

Josef

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en décembre 2023
Réponse de Guest Services le 12 déc. 2023
Dear Josef,Thank you for choosing our hotel and for taking the time to share your experience with other travelers. We work very hard to perfect the guest experience with inspiring, thoughtful service, and it genuinely brings a smile to our faces to learn that you enjoyed your stay. We hope you'll visit us again whenever your travels bring you back our way. Have a wonderful day, and travel safely. Best regards, Guest Services

10/10 Excellent

Ye

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en décembre 2023
Réponse de Guest Services le 12 déc. 2023
DearvYe,Thank you for choosing our hotel and for taking the time to share your experience with other travelers. We work very hard to perfect the guest experience with inspiring, thoughtful service, and it genuinely brings a smile to our faces to learn that we exceeded your expectations. We are delighted to know you enjoyed your stay and we hope you'll visit us again whenever your travels bring you back our way. Have a wonderful day, and travel safely. Best regards, Guest Services

10/10 Excellent

Dariel

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Guest Services le 10 déc. 2023
Dear Dariel Thank you for choosing our hotel for your visit to Miami and for taking the time to share your experience with other travelers. We are delighted to receive your top score and to learn that you perfectly enjoyed your time with us. We hope you'll visit us again whenever your travels bring you back our way. Have a wonderful day, and travel safely. Kind regards, Guest Services

8/10 Bien

Tatiana

Séjour de 3 nuits en décembre 2023
Réponse de Guest Services le 10 déc. 2023
Dear Tatiana, Thank you for selecting our hotel for your visit to South Florida. We are pleased that you enjoyed your time with us and appreciated you taking the time to share your experience with other travelers. We hope you'll visit us again whenever your travels bring you back to Miami. Have a wonderful holiday season and travel safely. Best regards, Guest Services

8/10 Bien

LIVIA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en novembre 2023
Réponse de Guest Services le 9 déc. 2023
Dear Livia,Thank you for being our guest and for taking the time to share your experience with other travelers. We are pleased you were satisfied with the majority of your stay, but we regret not meeting your expectations for a perfect experience. We hope to have another opportunity to show you our commitment to providing elevated, quality experiences. Have a wonderful day, and travel safely. Best regards Guest Services

10/10 Excellent

Bruno

Séjour de 8 nuits en novembre 2023
Réponse de Front Desk le 8 déc. 2023
Thank you for your feedback.It was a pleasure having you with us.

10/10 Excellent

Nassib

Séjour de 7 nuits en novembre 2023
Réponse de Guest Services le 18 nov. 2023
Dear Nassib,Thank you for choosing our hotel and for taking the time to share your experience with other travelers. We work very hard to perfect the guest experience with inspiring, thoughtful service, and it genuinely brings a smile to our faces to learn that we exceeded your expectations. We are delighted to know you enjoyed your stay and we hope you'll visit us again whenever your travels bring you back our way. Have a wonderful day, and travel safely. Best regards, Guest Services

10/10 Excellent

louis

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Perfect for after cruise shopping
Séjour de 2 nuits en octobre 2023
Réponse de Guest Services le 7 nov. 2023
Dear Louis, Thank you for choosing our hotel for your visit to Miami. We are delighted to receive your top marks and to learn that you thoroughly enjoyed your time with us. We hope you'll visit us again whenever your travels bring you back our way. Best regards, Guest Services

10/10 Excellent

Monique

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything was great!
Séjour de 2 nuits en octobre 2023
Réponse de Ruth Perez le 5 nov. 2023
it was a great pleasure for us to have you as our guest and we would like to see you always. Thank you so much.

10/10 Excellent

Sean

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en octobre 2023
Réponse de Front Desk le 4 nov. 2023
Thank you for your feedback. We really appreciate it.

8/10 Bien

Susan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023
Réponse de Guest Services le 4 nov. 2023
Dear Susan, Thank you for selecting our hotel for your visit to South Florida. We are pleased that overall you enjoyed your time with us. We hope you'll visit us again whenever your travels bring you back to Miami. Best regards, Guest Services