Chere Frederique, Nous souhaitons vous remercier de nous avoir donné un avis honnête concernant votre séjour. Malheureusement, nous n’avons pas su satisfaire vos attentes. Nous souhaitons vous présenter nos excuses pour les éventuels désagréments causés. Nous avons bien pris note de tous les problèmes mentionnés afin que des améliorations puissent être apportées à court terme.Nous apprécions le fait que vous ayez choisi Pestana Miami South Beach pour votre séjour. Nous espérons que vous nous donnerez une nouvelle occasion de vous prouver le haut niveau de qualité de nos normes de service et de regagner votre confiance lors de votre prochaine visite.Cordialement,

Chère fouzia, Nous souhaitons saisir cette occasion pour vous remercier d’avoir pris le temps de nous donner votre avis. C’est avec plaisir que nous avons lu vos commentaires enthousiastes à propos de notre emplacement. Nous sommes très fiers de pouvoir offrir une grande expérience à nos hôtes.Nous vous remercions pour votre séjour, et nous sommes impatients de vous accueillir de nouveau à Pestana Miami South Beach.Cordialement,

Cher Thomas, Nous vous remercions d'avoir choisi Pestana South Beach pour l’hébergement sur Miami !Les commentaires positifs que vous nous avez adressés sont motif d’orgueil et un encouragement pour l'amélioration constante de nos services. Dépasser les expectatives des Hôtes est notre objectif principal.Au nom de toute l’équipe du PESTANA, nous vous remercions votre contribution.Cordialement,

Cher Madame Hélène, De la part de notre personnel Pestana Miami South Beach, nous vous remercions pour le temps consacré à nous faire part de vos commentaires positifs. Votre avis est fondamental pour nous, pour continuer à améliorer notre service et anticiper les besoins de nos clients. Cela nous fait plaisir de savoir que nous avons répondu à vos attentes. Ce fut un plaisir pour nous de le recevoir en tant qu'invité, et nous sommes impatients de retourner à la bienvenida au Pestana Miami South Beach. Sincères amitiés,

Cher Lutfu, Merci beaucoup pour vos commentaires très importants. Nous espérons vous revoir très bientôt.

Cher Monsieur Mourad, Nous souhaitons saisir cette occasion pour vous remercier d’avoir pris le temps de nous donner votre avis. C’est avec plaisir que nous avons lu vos commentaires enthousiastes à propos de notre emplacement. Nous sommes très fiers de pouvoir offrir une grande expérience à nos hôtes. Nous vous remercions pour votre séjour, et nous sommes impatients de vous accueillir de nouveau à Pestana Miami South Beach. Cordialement,

Cher Monsieur STEPHANE, Au nom de toute notre équipe du Pestana Miami South Beach, nous souhaitons vous remercier d’avoir pris le temps de nous donner un avis positif. Votre retour est crucial pour nous permettre de continuer à améliorer notre service et à anticiper les besoins de nos hôtes. Nous sommes heureux d’apprendre que nous avons répondu à vos attentes. Ce fut un réel plaisir pour nous de vous avoir comme hôte, et nous sommes impatients de vous accueillir à nouveau à Pestana Miami South Beach. Cordialement,

Dear Salah, Thank you very much for providing us with your feedback regarding your recent stay. We were delighted to hear that overall, you were satisfied with your hotel experience. We have addressed the your concerns with our Operations Manager for proper follow-up. Thank you very much for your business and we hope to welcome you back again in the future. Best Regards, Steven Trave, General Manager

Dear Mr. Paul Thank you so much for taking the time to send us your feedback. We hope you had a wonderful time in Miami. Come back soon! Pestana Team

Dear Veronique, Thank you very much for providing us with your favorable feedback regarding your recent stay. We were delighted to learn that you were very satisfied with your hotel experience. It was our pleasure to host your vacation and we hope to welcome you back again in the future.

Dear oliver, Thank you very much for your feedback regarding your recent stay. We were glad to learn that overall, you were satisfied with your hotel experience. We would like to sincerely apologize for the noise that you experienced. Thank you very much for your business and we hope to welcome you back again in the future. Best Regards, Steven Trave, General Manager

Dear Anonymous, Thank you very much for providing us with your positive feedback regarding your recent stay. It was our pleasure to host your vacation and we hope to welcome you back again in the future. Best Regards

Dear Candice, Thank you very much for providing us with your positive feedback regarding your recent stay. We were delighted to hear that you were satisfied with your hotel experience. It was a pleasure to host your stay and we hope to welcome you back again in the future. Best Regards, Steven Trave, General manager

Good Morning Dear Emmanuel Thank you so much for taking the time to send us your feedback! We wish you an amazing stay and happy days in Miami! All the best Yaremis Fernandez and Team

Dear Anonymous, Thank you very much for providing us with your positive feedback regarding your recent stay. We were excited to hear that you were very satisfied with your hotel experience. It was a pleasure to host your stay and we hope to welcome you back again in the future. Best Regards, Steven Trave, General Manager

Bonjour cher Monsieur Kenaba. Merci beaucoup d'avoir pris le temps de nous envoyer vos commentaires. c'était vraiment aprecciated car la satisfaction de nos clients est notre priorité numéro 1. Tout le meilleur de l'équipe Pestana Miami

Thank you!

Dear Sarah, thank you for staying with us and for your evaluation, at Pestana we strive for the best and feedback is gold for us, I can see we did an OK job, as for your stay, we would love to know where we can improve, and like this be able to do better for your next visit if it happens. Please let us know if we can assist you on your next trip to Miami Beach. Looking forward to welcome back here or in any hotel of ours around the world. Sincerely, Jorge Tito

Dear Mary, Thank you for sharing your experience at the hotel Pestana South Beach. We are happy to hear that you had a pleasant stay with us. We have indeed an ideal location in the heart of South Beach. We are close enough to all of the city's main attractions and yet, we enjoy the peace and quiet of our neighborhood. We have reached out to our housekeeping manager regarding your comments about the service in your room. We do apologize for the inconvenience. We look forward to welcoming you back to Miami or to our newest location, which recently opened in Amsterdam Sincerely, Jorge Tito and Team

Dear Laurent, Thank you so much for choosing hotel Pestana South Beach on your recent visit to Miami and for taking the time to share your experience. We are happy to know that you enjoyed your stay with us. We look forward to welcoming you back to our hotel Sincerely Jorge Tito and Team

Dear guest, Thank you for choosing hotel Pestana South Beach on your recent visit to Miami and for taking the time to share your experience. We would love to hear from you to understand your rating in order to better serve you in the future. Sincerely Jorge Tito and Team

Dear guest, Thank you so much for choosing hotel Pestana for your recent visit to Miami and for taking the time to leave your feedback regarding your stay. We have indeed an ideal location in the heart of South Beach but I can see on your comments that your experience was not the one you expected and nor the one we use to provide to our guests. Our goal is always to exceed guest's expectations and it’s never easy to hear that we were unable to do so. We are truly sorry about it. The weather here in Miami is somehow unpredictable and we totally understand how our guest feel when they expect some nice sunny days and all they get is rain. We look forward to welcoming you back to our hotel as we are willing to provide you with a better experience and maybe some beautiful days to appreciate this beautiful city. Sincerely Jorge Tito and Team

Dear Alain, Thank you so much for choosing hotel Pestana South Beach on your recent visit to Miami and for leaving us this wonderful review. With regards to your comment about the parking we would like to inform you that our site has detailed information about all our services including the valet parking and the prices witch are not included in the daily rates. We look forward to welcoming you back to hotel Pestana South Beach very soon Sincerely Jorge Tito and Team

Dear guest, Thank you for choosing Hotel Pestana Miami and for leaving such positive feedback. We hope to see you very soon Best regards Jorge Tito and Team

Dear Joaquim Thank you so much for choosing hotel Pestana for your recent visit to Miami. We are pleased to hear such positive feedback regarding your experience at our hotel. Our entire team works extremely hard to ensure guest satisfaction, therefore I am sure they will be delighted to hear that you had a great stay. We hope we have the opportunity to welcome you back in the near future. Warm regards. Jorge Tito and Team

Dear Nancy,Thank you for your feedback regarding your recent stay with us. We're delighted to hear that you found our updated modern room beautiful and enjoyed our nice pool area.We apologize for any inconvenience caused by the parking situation not meeting your expectations. Due to last-minute updates from the City of Miami, we have had to make adjustments to our parking arrangements. However, we now offer a convenient third-party parking agreement for self-parking. Payment can be made at the Front Office for your convenience.We appreciate your understanding and hope that this parking solution enhances your overall experience with us. We look forward to welcoming you back in the future.Warm regards,Mihaela Florean - Dir. of Front Office

Dear Hector Daniel, Thank you for sharing your feedback with us. We appreciate your comments regarding the resort fee and parking situation. Please note that the resort fee covers various amenities and services provided by the hotel, and unfortunately, parking is not included. However, we do have an agreement with a nearby parking facility, which charges 45 per night plus taxes. We understand your concerns about the cost, and we'll certainly take your feedback into consideration.Regarding the issue with the mini-bar refrigerator being tied to the light switches in your room, we apologize for any inconvenience this caused. This is not our standard practice, and we will investigate the system to ensure that it is functioning correctly. Did you report this issue to the reception during your stay? Your feedback helps us to address and rectify such issues promptly.We truly value your patronage and hope to have the opportunity to welcome you back in the future. Please allow us the chance to improve your experience and make your stay more enjoyable.Warm regards,

Dear Ryan, hank you for sharing your detailed feedback with us. We're pleased to hear that you appreciated our hotel's good location and the helpfulness of our staff. Your observations regarding our property's European vibe resonate with us, as our chain is the largest in Portugal, and we aim to bring a touch of that European charm to our establishments.We apologize if certain aspects of your stay did not meet your expectations, and we appreciate your insights regarding the comfort of the bed and the materials used in our property. Rest assured, your feedback will be taken into consideration as we continually strive to improve our accommodations.We genuinely value your patronage, and we hope to have the opportunity to welcome you back in the future. Please allow us the chance to provide you with an even better experience during your next visit.Warm regards,Mihaela Florean - Dir. of Front Office

Dear Lauren, thank you so much or your feedback ! We hope to meet you again!Kind regards,

Dear Mr. Dino, On behalf of everyone at Pestana South Beach, we would like to thank you for taking the time to provide us with your positive feedback. Your comments regarding the property cleanliness and other details, are appreciated and valued.Looking forward to welcoming you again very soon!Best regards.

Dear Parth, Thank you so much for your feedback!We really appreciate it!We hope to see you soon at the hotel!

Dear Laura Thank you so much for your feedback! We just want to inform that our team is always available in the Front Desk to change your room or to check solutions in your existing room, in order to hall you with a great experience!