Hi Sophie,We're glad to hear that you found our accommodations to be convenient and complete. Providing a comfortable experience for our guests is our top priority. We appreciate your feedback, which motivates us to continue delivering exceptional service. Should you choose to stay with us again, we look forward to providing you with another enjoyable experience.Best regards,Team Kasa

Hi stephan,Thank you for your positive review! We appreciate your feedback and are glad you enjoyed your stay at Kasa El Paseo Miami Beach. We apologize for any inconvenience caused by our check-in process. Our seamless process provides access codes after 4:00 p.m. to ensure a smooth arrival. We're delighted you found our location convenient, with a short walk to the beach, and enjoyed the amenities. We hope to welcome you back in the future!Best regards,Team Kasa

Dear Marc, Based on your rating, we realize we have fallen short of your expectations. We sincerely apologize if you had an unpleasant experience at our property, and we hope you can allow us to assist you with your concerns. Please know that you are welcome to share your feedback by contacting our Guest Experience Team at your most convenient time.

Thank you for staying with us! We're glad that you enjoyed your stay at El Paseo Hotel and would love to have you stay with us again!

Thank you Laetitia for staying with us! We're glad that you enjoyed your stay at El Paseo Hotel and would love to have you stay with us again!

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Thank you

Hi Khushbu,Your rating indicates we did not meet your expectations during your recent visit. We sincerely apologize if your experience at our property was less than satisfactory. We would greatly appreciate the opportunity to address and assist you with any concerns or issues you may have encountered. Please don't hesitate to contact our Guest Experience Team at your convenience to share your feedback. Your input is invaluable to us.Sincerely,Team Kasa

Hi Cynthia, Thank you for your feedback! We're glad you enjoyed our excellent location. Given that the area is bustling with restaurants and other establishments, parking can indeed be challenging. Our best recommendation is to use our valet parking service for your convenience. Please note that housekeeping services are available upon request for a fee, regardless of the length of your stay. Feel free to reach out to us during your next visit, and we'll be happy to assist you. We look forward to the opportunity to host you again for an even better experience. Best regards, Team Kasa

Hi Herminia, Thank you for your feedback about the great location of our property and the safety of the area. We're thrilled to hear that you found it close to everything and in a secure neighborhood. Your satisfaction means a lot to us, and we can't wait to welcome you back for another wonderful stay! Best regards, Team Kasa

Hi Ellen,We appreciate your positive rating and are delighted to hear you had a generally good experience with us. If there were any specific aspects that prevented it from being perfect, please don't hesitate to share your feedback with us. Your input is invaluable, and it helps us continually improve. Our Guest Experience Team is always available to assist, so please feel free to reach out anytime. We're here to ensure your future stays are exceptional; can't wait to have you back with us!Best Regards,Team Kasa

Hi Victoria,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best Regards,Team Kasa

Hi Maxau, Thank you for your positive feedback. We appreciate your intention to return. Your support means a lot to us. We look forward to hosting you again soon! Best regards, Team Kasa

Hi Patricia, Thank you for choosing us at Kasa. We are delighted to hear that you enjoyed your stay and found our property clean and conveniently located near restaurants and the beach. It's wonderful that you appreciated the comfortable room and the ease of the check-in/check-out process. We have noted your feedback about the TV app and will consider it for future enhancements. Best regards, Team Kasa

Hello Marco, Thank you for the positive rating and for highlighting our property's wonderful location. We're thrilled that you enjoyed it. Your feedback is truly appreciated and drives us to continue delivering exceptional experiences. We look forward to your next visit and another memorable stay! Best regards, Team Kasa

Hi Angelica, We sincerely appreciate your positive feedback on your recent stay with us! Your kind words about our property's prime location in Miami Beach and the spectacular ambiance surrounding us are truly valued. We look forward to hosting you again for another memorable experience at our property. Best regards, Team Kasa

Hello Silvana, Thank you for your positive rating of our property. We look forward to the opportunity to host you again for another outstanding experience. Best regards, Team Kasa

Hello Lou, Thank you for choosing Kasa and for your 5-star rating. We appreciate your support and look forward to hosting you again for another wonderful stay. Best regards, Team Kasa

Hello Brittney, Thank you for your feedback! We're delighted to hear that you enjoyed your cute and quaint stay with us. We understand the challenges you faced due to our virtual front desk model. For clarity, our property uses a streamlined online check-in process to facilitate a smooth arrival, where all details regarding buildings and access codes are provided digitally. This system allows for a more flexible arrival time and reduces the need for physical contact, enhancing safety and convenience. We apologize for the challenges this may have caused during your late arrival and appreciate your valuable reminder for future guests to complete all arrangements online before arrival. We are continually looking to improve our communications and processes to enhance the guest experience. We look forward to welcoming you again soon, ensuring your next stay is even more enjoyable and seamless! Best regards, Team Kasa

Hi SILVANA,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best Regards,Team Kasa

Hello Baerbel, We are delighted to hear your appreciation of our team's hospitality. Your feedback is truly appreciated and encourages us to maintain our high level of service. We anticipate the opportunity to welcome you back for another exceptional experience. Best regards, Team Kasa

Hello Ashley, Thank you for your positive review of our property. We are pleased to hear that you had a great experience and found the property well-maintained and affordable. Your recommendation is truly appreciated, and we look forward to hosting you again for another memorable stay! Best regards, Team Kasa

Hello Sabrina, We are thrilled to hear that you loved your experience at our property, especially the perfect location, variety of food options, proximity to the beach, cleanliness of the rooms, and welcoming staff. Your feedback motivates us to continue delivering exceptional hospitality. We look forward to welcoming you back often for more memorable stays! Best regards, Team Kasa

Hi Teymur, Thank you for sharing your positive experience with us! We are happy to hear that you enjoyed our property's fantastic price and amenities, providing the perfect getaway spot near the vibrant Miami Beach nightlife. Your feedback is greatly appreciated, and we look forward to welcoming you back for another memorable stay! Best regards, Team Kasa

Hi Nicholas, We are delighted to hear that you found Kasa's location fantastic during your stay. Your insights are incredibly valuable to us, and we are dedicated to exceeding your expectations. If there's anything in particular you'd like for us to improve, please do not hesitate to let us know. We hope to host you again and exceed your expectations. Sincerely, Team Kasa

Hi James, We appreciate you taking the time to share your feedback with us. It's great to hear that you found our accommodations affordable. At Kasa, we strive to provide a comfortable stay without compromising on quality, all at competitive rates. If there was anything we missed that prevented you from having a perfect experience, please do not hesitate to let us know. We're here to listen and improve! Thank you, James! Sincerely, Team Kasa

Hi Deams, Thank you for taking the time to review your stay with us. We're pleased to hear that you found the location on Espanola Way to be convenient and appreciated the quiet, apartment-like feel of our accommodations, all at a decent price. We understand your concerns about the virtual check-in process and the difficulty in reaching staff, as well as the extra charges for room service and other cost-cutting features. We strive to balance affordability with quality and convenience, and we take your feedback seriously as it helps us improve our service. We're committed to enhancing our guest experience and hope to provide you with a smoother, more satisfying stay in the future. Best regards, Team Kasa

Hi Belkys, We are thrilled to hear that you found the location at Kasa El Paseo Miami Beach great! We can't wait to have you back for another wonderful stay in the future. Best regards, Team Kasa

Hi Enrique,We appreciate your positive rating and are delighted to hear you had a generally good experience with us. If there were any specific aspects that prevented it from being perfect, please don't hesitate to share your feedback with us. Your input is invaluable, and it helps us continually improve. Our Guest Experience Team is always available to assist, so please feel free to reach out anytime. We're here to ensure your future stays are exceptional; can't wait to have you back with us!Best regards,Team Kasa