Checkin went very smoothly and the space was nice and clean. There was a separate sitting area, a small kitchen area, bedroom, and bathroom. The place was well situated and walkable to the beach, restaurants, etc.
However, we encountered a number of problems. At the beach there were no towels available as advertised and the beach attendants told us this was because Kasa did not supply them with towels.The plug in for the coffee maker tripped every time we attempted to use it. We had another major issue as there was no hot water after our first day. We alerted Kasa about this but the issue was not resolved before we checked out. The shower curtain was not long enough and lots of water on the floor. when we closed the door to our bedroom it locked and fortunately we could still get in through the bathroom, but obviously that wasnât ideal. Without there being an actual person to speak with, it seemed that issues were not resolved in a timely manner and it was very frustrating. Kasa did approv a refund for one night, but that too was not a simple process as we booked through Expedia and they had a very difficult time getting the authorization from Kasa even though Kasa had approved the refund with us. Expedia was persistent and finally got through to Kasa, but not before letting us know that Kasa was unresponsive. Had I not sent several emails to both Kasa and Expedia the refund would never have been processed. We will not stay there again due to our frustrations.
