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Avis sur Hotel Shelley

2.5 out of 5
Hotel Shelley
844 Collins Ave, Miami Beach, FL

Avis

6,4
Note des voyageurs de 10 (Excellent), d’après 207 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 262 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 179 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 148 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 206 avis sur 1002." "

6,8/10

Propreté

6,8/10

Personnel et service

5,8/10

Équipements

6,2/10

Infrastructures et conditions de l’hébergement

6,4/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Manon

Voyage en famille
Les points faibles : Équipements
Petit hôtel sans prétention. Pour passé une nuit c'est acceptable ...
Séjour de 1 nuit en janvier 2024
Réponse de TM, Guest Relations le 7 févr. 2024
Thank you for your review, Manon. We appreciate your feedback and hope you will join us again.

4/10 Médiocre

Miryam

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No internet working. No cleaning service. We came from the beach on our second day at that hotel and the cleaning lady dropped 2 towels but the cleaning was not done WORST, she left the door of our room open and nobody was there!!!!! The lobby smell sooo bad. If you have more budget choose another hotel!
Réponse de TM, Guest Relations le 6 sept. 2023
Thank you for your review, Miryam. Although we offer housekeeping service every third day of your stay, we will remove the trash and replace towels daily. At any time during your stay, you may stop by the front desk to request additional items such as towels or amenities. We ask that guests let the staff know of any dissatisfaction, during your stay, so we can address it and correct it, to improve your experience. We appreciate your feedback.

6/10 Satisfaisant

Florian

Voyage en famille
Les points forts : Confort de la chambre
Rapport qualité/prix
Pour le prix payé, on ne peut pas en demander plus. L’hôtel est vétuste, les chambres sont petites et mal isolées. Il y a de gros problèmes d’humidité et cela sent mauvais. Un dépôt de 200 USD (2 nuits) a été pris sur la carte de crédit et il a fallu plusieurs messages et mails pour qu’il soit libéré après 1 semaine… Pas de petit-déjeuner. L’hôtel est très bien situé, à 200 mètres de Ocean Drive. La literie est très confortable.
Séjour de 2 nuits en juillet 2023
Réponse de TM, Guest Relations le 2 août 2023
Hello Florian, thank you for your review. We are warm year-round in Miami, so the humidity is usually high, which may cause a scent, so for this we keep the A/C on and circulating at all times. We're disappointed you did not have a better time, but we appreciate all guest feedback.

10/10 Excellent

Julien

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rooms are new and clean which is rare for south beach. Bathroom is like new as well
Séjour de 1 nuit en janvier 2022
Réponse de TM, Guest Relations le 10 janv. 2022
Hi Julien, thank you for your amazing feedback! We routinely renovate our property, so we are happy you were comfortable with your stay. Please visit us again soon.

2/10 Horrible

RAD

Voyage en groupe
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Je déconseille fortement cet hôtel, sale, infesté de cafard, on se sent pas du tout en sécurité, pas de réception à chaque fois qu il y a un problème il faut traverser la rue pour aller à l’hotel en face, on a demandé à changer de chambre mais dans la nouvelle il y avait aussi des cafard, ensuite nous avons demandés à voir le manager, Amanda a pris en compte notre réclamation et nous a mis dans un autre hôtel nous avons été upgrade dans l hôtel Lily très bel appartement de 2 chambres avec douche et baignoire, rien à voir avec le Shelley propre et sécurisé. Nous avons aussi eu à notre arrivée une taxe de séjour de l hôtel de 159$, alors qu expédia disait que le prix incluait les taxe, donc je vous conseille de prévoir un budget taxe. Suite au désagrément Amanda nous a remboursé 4 jours de taxe de séjour. Hôtel Shelley à fuir, je ne comprends pas comment expédia peut proposer un hôtel comme celui ci a ses clients c est une honte.
Séjour de 7 nuits en avril 2019
Réponse de TM, Guest Relations le 3 mai 2019
Thank you for your review RAD. We are a safe establishment with 24-hour CCTV and an entry code to the lobby after sunset. Our housekeeping staff takes pride in keeping our establishment up to the highest standards, so we will need to share your review with our staff for further clarification. Our reception is across the street at our sister hotel. Our apologies for any inconvenience. Our General Manager is professional and will make our guests feel as comfortable as possible during their stay. We are disappointed you did not have a better stay, but appreciate your feedback and hope you will come again where we can exceed your expectations.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Bon rapport qualite/prix
Hotel bien situé et confortable pour prix raisonnable
Séjour de 3 nuits en septembre 2018
Réponse de TM, Guest Relations le 17 sept. 2018
Bon jour! Thank you for your review. We are happy to hear that you had a comfortable stay with us during your Miami beach getaway. Please visit us again soon.

4/10 Médiocre

Stephane

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Shelley
Service et accueil inexistant. Bonne situation
Réponse de TM, Guest Relations le 30 avr. 2018
Hi Stephane. Thank you for writing a review. We’re disappointed you did not have an enjoyable stay. We appreciate your feedback and hope you will join us again for a better experience with us.

4/10 Médiocre

Michel, Granby Québec Canada

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Bien situé
Chambre mauvais odeur, salle de bain vraiment pas propre , renvoi d'évier coulait au sol, j'ai avisé et personne s,en ai occupé !!!
Séjour de 7 nuits en février 2018
Réponse de TM, Guest Relations le 28 févr. 2018
Bon Jour Michel! Thank you for taking the time to write a review. I'm disappointed to learn that our accommodations were not comfortable. We will bring this to our housekeeping and maintenance team for further clarification. I'm sorry your stay did not go as planned, but please come again where I know we can turn things around.

8/10 Bien

Samuel

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Hotel correct
Hotel correct juste derrière ocean drive. Attention pas d'ascenseur, donc compliqué si on est au 2e étage avec des valises énormes. L'enregistrement s'est fait dans l'hôtel chesterfield en face, inhabituel comme pratique.
Séjour de 2 nuits en février 2018
Réponse de TM, Guest Relations le 12 févr. 2018
Bon Jour Samuel! Yes, we are located just a few steps away from Ocean drive, the beach, restaurants, and entertainment. Unfortunately, there are a few historic buildings without elevators and we happen to be one of them. Our apologies. I hope you had a fantastic overall stay and hope you will join us again soon!

10/10 Excellent

veronique

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Exactly What I was Looking for
Superbe hotel. Bien situe.
Séjour de 5 nuits en décembre 2017
Thank you for an excellent review Veronique! We're happy you enjoyed your stay. Please allow us to host you again soon.

8/10 Bien

christele

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel très bien situé
Super séjour. Arrivé à 22 il y avait le concierge et bagagiste. On s'est garé devant (15 min autorisée ),nous ont pris nos bagages et amené à la chambre. Chambre propre et bien décoré mais sen un peu l'humidité . Super bien situé dans le quartier art deco pour visiter, sortir, aller à la plage et faire les magasins. Navette gratuite pour repartir a l'aeroport ( demander la veille pour les heures).

2/10 Horrible

Romell

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Didn’t like that everything had to be done at the hotel across the st and if you have any issue's they don’t pick up the phone when you call
Séjour de 3 nuits en mai 2024

10/10 Excellent

Nikola, Brooklyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Definitely worth every penny
Séjour de 3 nuits en mai 2024
Réponse de TM, Guest Relations le 15 mai 2024
Hi Nikola! We're happy to know that you had such a great experience. We hope you will choose us again when you are back in Miami Beach.

10/10 Excellent

Jesus

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect
Séjour de 1 nuit en mai 2024
Réponse de TM, Guest Relations le 15 mai 2024
Thank you for a perfect score, Jesus! Please come back and join us again soon.

4/10 Médiocre

Sunday

Séjour de 1 nuit en avril 2024

8/10 Bien

Vermex

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Hot water was not working shower water was cold other than that all was well
Séjour de 4 nuits en avril 2024
Réponse de TM, Guest Relations le 9 mai 2024
Hi Vermex, thank you for your review. We were not without hot water, so this is surprising. Please don't hesitate to let the staff know when anything is unsatisfactory. Our apologies for any inconvenience. We welcome you to stay with us again soon.

2/10 Horrible

Bojan

Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
To start, lady at the reception was very rude to us when we tried to express our displeasure with having to wait 10 minutes for someone to show up at reception desk. Then they put us in the first room right next to the lobby where they had loud music and parties until 3 AM almost every night of our stay. For 3 out of 5-day stay we did not have hot water and our room was cleaned only 2 times in 5 days.
Séjour de 5 nuits en avril 2024
Réponse de TM, Guest Relations le 9 mai 2024
Hello Bojan. Thank you for your review. We are disappointed to know that you did not enjoy your stay. Our lively neighborhood is what makes our location so attractive to travelers, but we apologize for any disturbance. We appreciate your feedback.

10/10 Excellent

Brandon

Voyage en groupe
Les points forts : Propreté et personnel et service
Walkable
Séjour de 1 nuit en mars 2024

10/10 Excellent

Amanda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024

8/10 Bien

Natalie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
excellent location
Séjour de 4 nuits en avril 2024

6/10 Satisfaisant

Gina

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Sehr gute Lage am Ocean Dr
Séjour de 2 nuits en avril 2024

6/10 Satisfaisant

Allison

Séjour de 3 nuits en mars 2024
Réponse de TM, Guest Relations le 9 mai 2024
We are constantly working to improve the guest experience, Allison, so we welcome all feedback.

10/10 Excellent

Marquisia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024

10/10 Excellent

Tamyka

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I love this hotel it a little dated but the rooms are clean and bed are comfortable. The staff was nice well. I been a customer for many years. I would love to have happy hours back. I will be back i enjoyed my stay.
Séjour de 1 nuit en mars 2024

8/10 Bien

Sean

Séjour de 3 nuits en mars 2024

2/10 Horrible

Kaila

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
front desk staff are rude bar people are the most terrible people & they give room keys to random people DO NOT STAY HERE AS A SINGLE FEMALE TRAVELING ALONE
Séjour de 2 nuits en mars 2024
Réponse de TM, Guest Relations le 28 mars 2024
Hello Kaila. Room keys are only assigned to guests booked in that room. We have an agent available at check-in 24/7 for any assistance. We appreciate your feedback.

2/10 Horrible

Melanie

Les points faibles : Personnel et service
Séjour de 1 nuit en mars 2024
Réponse de TM, Guest Relations le 28 mars 2024
Thank you for your rating, Melanie. We ask that guests let the staff know of any dissatisfaction during your stay, so we can address it and correct it, to improve your experience. We appreciate your feedback.

4/10 Médiocre

Alicia

Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The hotel has no elevator so you have to walk up flights of stairs there isn’t anyone at the front desk or any service staff available when you need things like towels and or ice, so I just kept going behind a bargain it myself
Séjour de 2 nuits en mars 2024
Réponse de TM, Guest Relations le 19 mars 2024
Hello Alicia. We are a historic property that was originally built, unfortunately, without an elevator. Please accept our apologies for any inconvenience. We appreciate your feedback.

10/10 Excellent

Cristina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024
Réponse de TM, Guest Relations le 19 mars 2024
Your top score makes our day, Cristina! We hope to host you again soon.

10/10 Excellent

Jessica

Voyage en groupe
Les points forts : Équipements
Very clean rooms! Staff was nice
Séjour de 2 nuits en février 2024
Réponse de TM, Guest Relations le 6 mars 2024
Hi Jessica, thank you for an excellent review! Its wonderful to know that our staff provided great service and the accommodation was comfortable for you. We welcome the opportunity to host you again when you are back in Miami Beach.

4/10 Médiocre

Asia

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Pleasant staff but the property has serious mildew conditions that are dangerous to people’s health
Séjour de 1 nuit en février 2024

10/10 Excellent

Ever

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de TM, Guest Relations le 21 févr. 2024
It was a pleasure to host you, Ever! Please come back and join us again soon.

10/10 Excellent

Martin

Les points forts : Propreté et personnel et service
Séjour de 4 nuits en février 2024
Réponse de TM, Guest Relations le 21 févr. 2024
Hi Martin, thank you for the excellent rating! We welcome the opportunity to host you again soon.

4/10 Médiocre

Tiffany

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté et équipements
We needed to switch rooms as the shower and tv were both not functioning properly. The second room shower and toilet were also not functioning properly. Just an inconvenience for my family stay.
Séjour de 3 nuits en février 2024
Réponse de TM, Guest Relations le 21 févr. 2024
Hello Tiffany, thank you for your review. We are disappointed to learn that you did not have a great stay. We will discuss this with our team, to offer a better experience moving forward. We welcome you to stay with us again where we can exceed your expectations.

6/10 Satisfaisant

Liset, Naples

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Hotel was ok, nothing special… the bar at the entrance was nice, but there was no parking as advertised. Everything else was ok.
Séjour de 1 nuit en février 2024
Réponse de TM, Guest Relations le 21 févr. 2024
Hello Liset, thank you for your review. We are a historic Art Deco hotel, so we don’t have a garage or parking lot, which is extremely typical in Miami Beach and do not advertise otherwise. We appreciate your feedback and hope you will consider us again for a future stay.

10/10 Excellent

Sarai

Les points forts : Propreté et équipements
.
Séjour de 3 nuits en février 2024
Réponse de TM, Guest Relations le 21 févr. 2024
We appreciate your fantastic rating, Sarai! It would be our pleasure to host you again in the future.

10/10 Excellent

Ashley E

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Second time staying at this property. Clean and convenient. Housekeeping comes daily and leaves fresh towels each time.
Séjour de 5 nuits en février 2024
Réponse de TM, Guest Relations le 21 févr. 2024
Hi Ashley E, thank you for your terrific feedback! We were happy to have met our expectations the second time around and hope to host you again for a third stay.

8/10 Bien

Darrin

Les points forts : Personnel et service
location
Séjour de 7 nuits en février 2024

2/10 Horrible

Jessica

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
To begin with there is no check in desk at the property.There is a bar in the main lobby that opens at 5pm and will remain open well past 2am if there are clients.I had to contact the hotel to request a room upgrade prior to the trip but it was not easy.If you call the main hotel Shelley no one answers the phone if you contact the hotel management group by phone they make you email them and it takes them more than 24 hours to respond.When I finally arrived for check in I got to my room on the first floor a few doors away from the bar and the room was stuffy and moist and had an odor of mold.The air conditioner was not working and just pushed around the bad air.Any time it would turn on there was little bugs flying in the room, I tried to give it a pass because we’re near the ocean but as the days progressed the moisture level and odor in the room increased.I woke up extremely congested every morning and essentially wet because of how damp it was in the room.On the 3rd night of the stay I requested a room change the hotel employee came into the room to make sure that the room indeed was as I had stated and before walking into the room she noticed and said oh yes I’ll put in a request for room change but there was nothing they could do for the night.The following morning we were changed to a room on the 3rd floor and it turned out that the hotel does not have any visible elevator access so we had to carry our bags up.Requesting refund they offered an insulting $100.
Séjour de 5 nuits en février 2024
Réponse de TM, Guest Relations le 21 févr. 2024
Hello Jessica. We are sorry for the inconvenience you experienced during your stay. It is our goal to provide only the highest level of customer service and accommodations for all of our guests who choose to stay with us and based on the details you provided in your message, we regret that we have fallen short of that goal. Your comments have been shared with the Managers, so they are aware of the areas that may need improvement and prevent this from happening again. We thank you for your time and hope you will stay with us again where we can surpass your expectations.

8/10 Bien

Paige

Voyage en groupe
Good place to stay if you’re just looking for a place to pass out and shower right on South Beach around everything you need could walk to adjust about everywhere hotel did have a little musty smell to it but me and my friend stayed for a weekend for her birthday and we had a good time And it did suffice for what we needed a place to crash and a place to shower I’m from New York so to me, the hotel was average
Séjour de 3 nuits en février 2024
Réponse de TM, Guest Relations le 21 févr. 2024
Hi Paige, thank you for your great review! We are in the best location only minutes to the beach, Ocean Drive, nightlife, restaurants, cafes, and more. We're glad you and your friend enjoyed her Birthday weekend with us and we hope you will consider us again when you are back in Miami Beach.

10/10 Excellent

Lee

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This hotel is very close to everything! The price you cannot beat. The shower was nice and steamy as well. Easy check in process!
Séjour de 2 nuits en février 2024
Réponse de TM, Guest Relations le 13 févr. 2024
Hi Lee, thank you for your terrific review! We are in the best location just steps to the beach , Ocean Drive, nightlife, and restaurants. We appreciate your feedback and welcome you to stay with us again soon.

6/10 Satisfaisant

Voyageur vérifié

Voyage en groupe
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
LA POSIZIONE NON BASTA
Posizione centralissima su Collins avenue, struttura art decò carina, ma a parte questo il nulla: servizio inesistente, camere sporche (tra l’altro vengono rifatte ogni 3 notti) e fatiscenti, puzza di muffa e niente ascensore. Proprio no!
Séjour de 4 nuits en décembre 2023
Réponse de TM, Guest Relations le 13 févr. 2024
Thank you for your review. We are happy to know that you liked our central location, but disappointed to hear that your overall stay was not a success. We appreciate all feedback.

10/10 Excellent

Lennon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Such a beautiful hotel, very clean, surrounded by restaurants and shops and super close to the beach it was so amazing
Réponse de TM, Guest Relations le 13 févr. 2024
Hi Lennon, thank you for your wonderful review! We're happy to hear that you had a nice stay. It's rewarding when we receive such positive feedback. It was our pleasure to host you and we welcome you to stay with us again when you are back in Miami.

6/10 Satisfaisant

Victoria

Les points forts : Propreté, personnel et service, confort de la chambre
Staff were friendly and efficient, quick check in process! Although you had to check in across the street, and the day we checked in it was very busy party night so the music was way too loud and made it hard to hear the staff.
Séjour de 2 nuits en février 2024
Réponse de TM, Guest Relations le 21 févr. 2024
Hi Victoria, thank you for your feedback. We're glad your check in was seamless and the staff provided courteous service. The music volume should be loud enough to enjoy, but where you can communicate effectively, so we will contact the Manager. Thank you for your feedback.

6/10 Satisfaisant

GABRIEL

Séjour de 2 nuits en janvier 2024
Réponse de TM, Guest Relations le 7 févr. 2024
We're sorry not to have met all your expectations, but happy you had a good overall stay, Gabriel. Please come again where we can make it a 10/10.

8/10 Bien

Fabricio

Voyage en couple
Les points forts : Propreté et personnel et service
I liked the price and the location
Séjour de 2 nuits en janvier 2024
Réponse de TM, Guest Relations le 7 févr. 2024
Hi Fabricio! We were happy to provide a great price in a great location. Please visit us again when you are back in Miami.

8/10 Bien

Koen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Convenient, close to Ocean Drive with lots of restaurants and access to the beach. Quiet and clean, very friendly staff. The only negative is no luggage storage and early check out at 11am (I was able to extend by 1 hour without extra charge)
Séjour de 1 nuit en janvier 2024
Réponse de TM, Guest Relations le 7 févr. 2024
Thanks for sharing your experience, Koen! We're glad you liked our friendly staff service and convenient location, just one block to the beach and the famous Ocean Drive. Our check-out time is 11 AM sharp. Our check-in and check-out times are in place to allow our team to properly prepare the rooms for our incoming guests. We welcome the opportunity to host you again soon.

8/10 Bien

Ahmet Umit, istanbul

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It could be improved
Séjour de 1 nuit en janvier 2024
Réponse de DRS le 22 janv. 2024
Thank you for your comments, Ahmet!

10/10 Excellent

Harsha

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de DRS le 21 janv. 2024
Dear Harsha, I appreciate your comments regarding your recent stay at the Hotel Shelley. I always enjoy hearing about the positive experiences my guests have at my hotel. I will make sure to share your comments with the rest of my team. Positive guest feedback, like yours, is always an encouragement to all my staff as I strive to continuously improve the quality of our services. Thank you again for sharing your experience, I hope your next visit will be as pleasant as the previous one.

4/10 Médiocre

Christine

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cheap but really should be cheaper
There is no elevator at this hotel, so if you are staying on the third floor, you have to bring all your luggage up the stairs on your own. They do not offer help with luggage. You have to check in at the hotel across the street and anything you need from Staff you have to contact them across the street. at one point our hot water wasn't working, and I was calling for 15 minutes and they didn't answer, so I had to get dressed and go across the street to talk to them. When I told them that I was calling for 15 minutes, they said they don't answer the phone if they are checking someone in. The hotel room is very old, the doors do not align so they are visible cracks to peek into the room. That being said there is no sound for thing so you can hear everything that happens in the hallway. There are no curtains to block out the light from outside blinds so it is very bright all through the night because the neighbors lights are on all night. The hot water in the shower is installed incorrectly, so you have to learn the trick to get the hot water to work, which is illogical to most people. In the end, I would not stay here. I would pay $40 more to go stay at a normal hotel or you can have a hot shower and sleep in peace.
Séjour de 1 nuit en janvier 2024
Réponse de DRS le 21 janv. 2024
Dear Christine,Thank you for letting us know about your recent experience with Hotel Shelley. I apologize if our services did not meet your expectations and appreciate you taking time to share your concerns.Our goal is to provide consistently reliable service and an exemplary level of customer service. Based on the events you describe; we did not meet this goal. Your comments will be used for coaching and training our employees.