Avis sur Holiday Inn Miami - International Airport, an IHG Hotel
Holiday Inn Miami - International Airport, an IHG Hotel
1111 S Royal Poinciana Blvd, Miami Springs, FL
Avis
8,0
Très bien
8,0/10
Propreté
8,4/10
Personnel et service
7,6/10
Équipements
7,6/10
Infrastructures et conditions de l’hébergement
7,6/10
Écoresponsabilité
Avis
Voyage en couple
16 janv. 2024
Les points forts : Propreté, personnel et service, équipements
Séjour de 6 nuits en janvier 2024
Réponse de General Manager le 18 janv. 2024
Dear Alexandre, Thank you for choosing Holiday Inn Miami-International Airport and for your high rating. We are glad our location was perfect for your travel plans. However, we are sorry for any cleanliness issues you experienced. We will address this with our housekeeping team to ensure they are more diligent moving forward. We appreciate your feedback and hope to welcome you again soon. Markos A Rivas,General Manager
10/10 Excellent
Eric
Voyage en famille avec de jeunes enfants
30 oct. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Eric
Séjour de 1 nuit en octobre 2022
Réponse de General Manager le 5 nov. 2022
Dear Eric, Thank you for reviewing Holiday Inn Miami-International Airport. We appreciate you mentioning our courteous service. We are delighted that our caring hospitality was the highlight of your stay, and we look forward to your next visit.Markos A RivasGeneral Manager
10/10 Excellent
catthy
26 sept. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
catthy
Séjour de 4 nuits en septembre 2022
Réponse de General Manager le 27 sept. 2022
Dear Catthy, Thank you for being our guest at the Holiday Inn Miami-International Airport. We loved reading your kind review and learning about how much you enjoyed your stay. We look forward to welcoming you back and hope to be your preferred choice whenever you visit Miami. Markos A Rivas,General Manager
10/10 Excellent
pablo
15 juin 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
pablo
Séjour de 1 nuit en juin 2022
Réponse de General Manager le 16 juin 2022
Pablo, thank you for your generous feedback! We are glad your stay at the Holiday Inn Miami-International Airport was so enjoyable. We are fortunate to have such a great team committed to making sure all our guests feel at home; thank you for appreciating their efforts. They will be happy to know they made a difference during your stay. We appreciate you being our guest and hope we have the opportunity to host you again on your next visit to Miami.
Markos A Rivas,
General Manager
8/10 Bien
Francis
Voyage d’affaires
16 sept. 2021
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Francis
Séjour de 1 nuit en septembre 2021
Réponse de General Manager le 18 sept. 2021
Francis, thank you for being our guest at the Holiday Inn Miami-International Airport. We love receiving comments like yours, as our goal is to ensure a memorable experience at an outstanding value for every guest. We look forward to welcoming you back and hope to be your preferred choice whenever you visit Miami.
Markos A Rivas
General Manager
10/10 Excellent
Debra
22 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Debra
Séjour de 1 nuit en mai 2024
8/10 Bien
Charles, Bristol
22 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Charles
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 23 mai 2024
Dear Charles, Thank you for choosing Holiday Inn Miami-International Airport! We are happy to see your rating. We value your comments regarding the breakfast, and we will address this with our food and beverages team to see where we can improve. Thank you again; we appreciate you choosing us for your visit to our area!Markos A Rivas,General Manager
8/10 Bien
Marie-Rose, Brossard
Voyage en couple
22 mai 2024
Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Marie-Rose
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 23 mai 2024
Dear Marie, Thank you for choosing Holiday Inn Miami-International Airport! We understand that fresh and clean property is of the utmost importance, and we are very proud of our housekeeping associates for the great work they do. Thank you again for your review. We hope to see you soon!Markos A Rivas,General Manager
10/10 Excellent
Arnickia
Voyage en famille
20 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Arnickia
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 21 mai 2024
Dear Arnickia, Thank you for staying at Holiday Inn Miami-International Airport and sharing your feedback. We are thrilled to know you enjoyed your overall stay with us and that you were especially pleased with our spacious accommodations. It was a pleasure to host you, and we look forward to your next visit.Markos A Rivas,General Manager
8/10 Bien
Gloria
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gloria
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 21 mai 2024
Dear Gloria, Thank you for choosing to stay at Holiday Inn Miami-International Airport and sharing your feedback. We are glad to learn you enjoyed your overall stay with us. However, we apologize for the concerns you experienced with the hallway carpet. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns, and we appreciate you bringing this to our attention. Thank you for staying with us, and we look forward to another opportunity to provide you with the flawless stay you deserve.Markos A Rivas,General Manager
10/10 Excellent
Nakenya
Voyage en famille
18 mai 2024
Nakenya
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 21 mai 2024
Dear Nakenya, Thank you for being our guest at Holiday Inn Miami-International Airport and sharing your experience. We are delighted to learn you enjoyed your overall stay with us and that you were especially pleased with our check-in service. It was a pleasure to accommodate you, and we look forward to your return visit.Markos A Rivas,General Manager
6/10 Satisfaisant
Rosy
17 mai 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Rosy
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 19 mai 2024
Dear Rosy, Thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. We hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Markos A Rivas,General Manager
8/10 Bien
Rasheed
17 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Rasheed
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 21 mai 2024
Dear Rasheed, Thank you for choosing Holiday Inn Miami-International Airport and sharing your experience. We are delighted to know you enjoyed your overall stay with us. However, we regret your disappointment with our on-site restaurant service and its timings. We will discuss it with relevant teams as we strive to enhance our guest experience at all levels. Thank you again for your feedback, and we look forward to your next visit.Markos A Rivas,General Manager
8/10 Bien
Nancy
13 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nancy
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 14 mai 2024
Dear Nancy, We are so pleased to read how happy you were with your smooth arrival, delicious dining options, spotless accommodations and relaxing beds! Providing an exceptional stay to every guest is what we strive for every day. Thank you for reviewing your time at Holiday Inn Miami-International Airport, and we hope to welcome you back soon for another enjoyable visit.Markos A RivasGeneral Manager
10/10 Excellent
Alicia
Voyage en famille avec de jeunes enfants, Voyage en famille
11 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alicia
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 13 mai 2024
Dear Alicia, Thank you for choosing Holiday Inn Miami-International Airport. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you again, and we look forward to your return.Markos A RivasGeneral Manager
2/10 Horrible
Terri, Sacramento
Voyage en famille
11 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Terri
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 14 mai 2024
Dear Terri, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and frustration you experienced during your stay. Your comfort and satisfaction are of the utmost importance to us, and we regret that we fell short of meeting your expectations. We regret the inconvenience caused by the delay in providing your room. We also apologize for the damage to your scooter and understand your frustration. Your feedback and also your patience in this matter are much appreciated. We will share your message appropriately as we are committed to enhancing our services and guest experiences on all levels. We hope that we will have another occasion to regain your trust in the future.Markos A RivasGeneral Manager
10/10 Excellent
Susie
Voyage en famille
11 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Susie
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 12 mai 2024
Dear Susie, Thank you for taking the time to share your feedback with us. It is truly gratifying to know that you appreciated the immaculate condition of Holiday Inn Miami-International Airport. We are also delighted you liked our courteous associates. Maintaining a fresh and well-maintained property and delivering exceptional service is at the heart of our hospitality philosophy, and we are delighted to have met your expectations. We look forward to hosting you again soon!Markos A Rivas,General Manager
6/10 Satisfaisant
Brian
Voyage en famille
10 mai 2024
Brian
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 11 mai 2024
Dear Brian, Thank you for taking the time to share about your stay with us. We apologize for disappointing you with some aspects of the condition of our property. Our standards are high, not only in service but also with maintaining the overall look and feel of our hotel. Therefore, we will gladly share your feedback with the appropriate individuals as we plan for the future. We are grateful for your valuable comments, and we hope you will consider us again the next time you are in the area.Markos A RivasGeneral Manager
10/10 Excellent
Shanna
Voyage en famille
9 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shanna
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 10 mai 2024
Dear Shanna, We are glad that everything went well during your time with us and that the convenience of onsite dining options and transportation made for a comfortable experience! Thank you for including Holiday Inn Miami-International Airport in your travel plans and taking the time to leave your outstanding feedback. We hope to have the opportunity to welcome you back any time you are in the area.Markos A Rivas,General Manager
6/10 Satisfaisant
Jason
Voyage d’affaires
9 mai 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Jason
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 12 mai 2024
Dear Jason, We appreciate you being our guest and sharing your observations. We are glad to see your overall rating, but we are sorry our hotel did not meet all of your expectations. We are grateful for the feedback, as we are continuously working to keep our accommodations fresh and up to date. We will share your valuable notes with the appropriate individuals for our future remodeling plans. It would be our pleasure to welcome you back soon. Markos A Rivas,General Manager
8/10 Bien
Daneida Perez
Voyage en famille avec de jeunes enfants
8 mai 2024
Les points forts : Personnel et service et équipements
Daneida Perez
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 8 mai 2024
Dear Ms. Perez, Thank you for staying at Holiday Inn Miami-International Airport and for your feedback. We are pleased your overall stay was pleasant and that our associates took great care of you. However, we have noted your comments regarding the carpet, and we will share this with our housekeeping team to ensure a better guest experience. We appreciate your business and hope you will stay with us again on your next visit to the area. Markos A Rivas,General Manager
10/10 Excellent
Melanie
7 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Melanie
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 10 mai 2024
Dear Melanie, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Holiday Inn Miami-International Airport. We look forward to your return and wish you all the best with your future travels.Markos A Rivas,General Manager
10/10 Excellent
Anishka
Voyage en famille
5 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anishka
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 7 mai 2024
Dear Anishka, Thank you for sharing your experience with other travelers. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associate's dedicated service. Thank you for taking time out of your day to recognize our efforts. We look forward to you choosing Holiday Inn Miami-International Airport any time your travels bring you back this way.Markos A RivasGeneral Manager
10/10 Excellent
Cindy
Voyage en famille
5 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cindy
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 6 mai 2024
Dear Cindy, Thank you for sharing your experience with Holiday Inn Miami-International Airport. We are delighted to hear that you found our location conveniently close to the airport and Walmart and that you loved our well-maintained property. Additionally, we are pleased to offer a complimentary shuttle service from the airport and a shuttle to the port at a reasonable rate. However, we apologize for any confusion you experienced due to a language barrier and appreciate your understanding in this matter. We look forward to welcoming you back for another enjoyable stay.Markos A Rivas,General Manager
10/10 Excellent
Lucy
4 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lucy
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 6 mai 2024
Dear Lucy, On behalf of our team at Holiday Inn Miami-International Airport, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to Miami.Markos A Rivas,General Manager
8/10 Bien
Wanda
2 mai 2024
Wanda
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 4 mai 2024
Dear Wanda, We are delighted you enjoyed your stay at Holiday Inn Miami-International Airport. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to our area.Markos A Rivas,General Manager
6/10 Satisfaisant
Wendell
Voyage en couple
30 avr. 2024
Les points forts : Personnel et service
Wendell
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 2 mai 2024
Dear Wendell, Thank you for choosing us for your recent stay. Please accept our apologies for not meeting your expectations with our accommodations. We are truly sorry that you had to leave us earlier than intended. We strive to keep our property clean and fresh, and we will gladly share your valuable feedback appropriately for our future plans. On a positive note, thank you for appreciating the assistance given by our front desk. We hope you will revisit as we would welcome another opportunity to show you why we are a great choice when visiting the area and to provide you with the exceptional stay you deserve.Markos A RivasGeneral Manager
4/10 Médiocre
Wanda Lee
Voyage en famille
28 avr. 2024
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Wanda Lee
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 30 avr. 2024
Dear Ms. Lee, Thank you for evaluating your stay at our hotel. Please accept our apologies for the billing concern that you are having related to the shuttle service and the service shortfalls you experienced. We make every effort to provide exceptional hospitality in all aspects; therefore, we genuinely regret that this was not your experience. We will share your message appropriately, and we are grateful for your patience in the meantime. It is never our intention to disappoint; therefore, we regret not meeting your expectations regarding our early check-in fee. We apologize if there was any miscommunication on our part. Furthermore, we are also sorry for your disappointment with the delay you encountered with our service at our on-site restaurant and with the lack of complimentary coffee. We will discuss it with relevant teams to see where to improve. Thank you again for your feedback, and we hope you will give us another chance to make a better impression. Markos A Rivas,General Manager
10/10 Excellent
Rhonda
Voyage en couple
27 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rhonda
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 28 avr. 2024
Dear Rhonda, Thank you for being our guest at Holiday Inn Miami-International Airport and sharing your experience. We are delighted to know you enjoyed your stay with us and that you were especially pleased with our exceptional accommodations. It was a pleasure to host you, and we look forward to your return visit. Markos A Rivas,General Manager
6/10 Satisfaisant
Michelle
26 avr. 2024
Michelle
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 28 avr. 2024
Dear Michelle, Thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Markos A Rivas,General Manager
10/10 Excellent
Lisania
26 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lisania
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 27 avr. 2024
Dear Lisania, We are delighted you enjoyed your stay at Holiday Inn Miami-International Airport. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to our area.Markos A Rivas,General Manager
8/10 Bien
Pamela
24 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pamela
Séjour de 1 nuit en avril 2024
Réponse de Markos A Rivas General Manager le 26 avr. 2024
Dear Pamela, Thank you for choosing to stay with us and for taking the time to leave your rating. We are delighted to have exceeded your expectations. We believe our excellent accommodations and convenient location make us a great choice when visiting the city. It was our pleasure accommodating you. We hope you will make Holiday Inn Miami-International Airport your home away from home whenever your travels bring you to our area.Markos A RivasGeneral Manager
8/10 Bien
Elizabeth
Voyage en famille, Voyage en groupe
23 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Elizabeth
Séjour de 1 nuit en avril 2024
Réponse de Markos A Rivas General Manager le 24 avr. 2024
Dear Elizabeth, Thank you for your kind words about our hotel. We are delighted to know that you had an excellent stay with us and that our staff exceeded your expectations. We are particularly glad your room provided all the comforts you expected and that you enjoyed all of the in-room amenities we provide. Thank you for recommending Holiday Inn Miami-International Airport to future guests. We look forward to welcoming you back soon.Markos A RivasGeneral Manager
6/10 Satisfaisant
CHERETIA
23 avr. 2024
CHERETIA
Séjour de 2 nuits en avril 2024
Réponse de Markos A Rivas General Manager le 24 avr. 2024
Dear Cheretia, We hope your overall stay with us was pleasant. Our goal is to deliver an exceptional experience for our guests that exceeds their expectations. Therefore, we want to apologize for any frustrations or inconveniences you may have had during your visit. Thank you for your feedback, and we look forward to welcoming you back soon. Markos A RivasGeneral Manager
4/10 Médiocre
Alie, Hampton
Voyage en groupe
22 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et équipements
Alie
Séjour de 1 nuit en avril 2024
Réponse de Markos A Rivas General Manager le 25 avr. 2024
Dear Alie, Thank you for your review. Please accept our apologies for the shuttle issues that left you waiting. We are sorry that this started your stay with us on the wrong foot. We will be sharing your comments with the shuttle service provider to ensure they are more consistent with our guests' travel needs. On a positive note, we are glad you like our property and enjoyed the delicious hamburger and fries at our restaurant. Thank you again for sharing your concerns with us and allowing us the opportunity to improve our guest experience.Markos A RivasGeneral Manager
10/10 Excellent
Rebeca
21 avr. 2024
Les points forts : Infrastructures et conditions de l’hébergement
Rebeca
Séjour de 1 nuit en avril 2024
Réponse de Markos A Rivas General Manager le 22 avr. 2024
Dear Rebeca, We are so glad your stay was excellent on every front and that our location near the airport was perfect for your travel plans. Thank you for sharing your experience at Holiday Inn Miami-International Airport. We appreciate your business and look forward to welcoming you back soon!Markos A RivasGeneral Manager
10/10 Excellent
Luis
20 avr. 2024
Luis
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 11 mai 2024
Dear Luis, Thank you for the wonderful rating for Holiday Inn Miami-International Airport. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we look forward to hosting you again soon.Markos A RivasGeneral Manager
10/10 Excellent
Dudleysha, Providencailes
20 avr. 2024
Dudleysha
Séjour de 2 nuits en mars 2024
Réponse de Markos A Rivas General Manager le 22 avr. 2024
Dear Dudleysha, We are thrilled you had an excellent stay at Holiday Inn Miami-International Airport, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Markos A RivasGeneral Manager
2/10 Horrible
janet
Voyage d’affaires, Voyage en couple
18 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
janet
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 20 avr. 2024
Dear Janet, Thank you for taking the time to bring these concerns to our attention. We regret any frustration caused to you regarding our parking fee and for any confusion it may have caused. While we strive to make all fees transparent during the booking process, your feedback highlights the importance of continuously enhancing our communication, and we will certainly review our website to ensure it is as clear as possible. If you wish to discuss anything further, please feel free to contact us directly. We appreciate your understanding and want to thank you again for choosing us.Markos A Rivas,General Manager
10/10 Excellent
Francisco
18 avr. 2024
Francisco
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 8 mai 2024
Dear Francisco, Thank you for this excellent rating! We always work hard to provide a great experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at Holiday Inn Miami-International Airport. We'd love to host you again someday for yet another unforgettable visit.Markos A Rivas,General Manager
2/10 Horrible
Coral
Voyage d’affaires
17 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Coral
Séjour de 1 nuit en avril 2024
Réponse de Markos A Rivas General Manager le 19 avr. 2024
Dear Coral, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for the inconvenience you encountered due to the lack of service during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance in the future to provide you with the stay you deserve.Markos A RivasGeneral Manager
10/10 Excellent
Milanor
Voyage en famille
17 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Milanor
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 18 avr. 2024
Dear Milanor, Thank you for choosing Holiday Inn Miami-International Airport and sharing your experience. We were delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments to recognize them for a job well done. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Markos A RivasGeneral Manager
6/10 Satisfaisant
Keith
16 avr. 2024
Les points forts : Personnel et service
Keith
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 18 avr. 2024
Dear Keith, Thank you for being our guest. We are pleased that you enjoyed your stay overall; however, we regret that we missed meeting some of your expectations. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience.Markos A RivasGeneral Manager
10/10 Excellent
Wilky
Voyage en famille
16 avr. 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Wilky
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 17 avr. 2024
Dear Wilky, Thank you for choosing Holiday Inn Miami-International Airport and for the excellent rating. We are pleased you enjoyed your stay overall; however, we regret that you did not thoroughly enjoy our food offerings. We will certainly follow up with our food and beverage team to see where we can do better. Thank you for your feedback, and we hope to see you again soon.Markos A RivasGeneral Manager
10/10 Excellent
Debbie
15 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Debbie
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 17 avr. 2024
Dear Debbie, Thank you for choosing Holiday Inn Miami-International Airport and for the excellent rating. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Markos A RivasGeneral Manager
4/10 Médiocre
Justin
Voyage en couple
14 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Justin
Séjour de 1 nuit en avril 2024
Réponse de Markos A Rivas General Manager le 15 avr. 2024
Dear Justin, Thank you for taking the time to share your thoughts and comments regarding your stay with us. We always strive to exceed our guests' needs and expectations; therefore, we do apologize for any disappointment with the shuttle service. We will address this issue properly to ensure it is not repeated. Your patience is much appreciated, and we hope to see you again soon. Thank you for choosing us.Markos A RivasGeneral Manager
10/10 Excellent
Alisa
14 avr. 2024
Alisa
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 4 mai 2024
Dear Alisa, Thank you for the outstanding rating. We are delighted to learn that from check-in through check-out, we were able to provide you with a great stay at Holiday Inn Miami-International Airport. We look forward to your return and wish you all the best with your future travels.Markos A Rivas,General Manager
10/10 Excellent
David
10 avr. 2024
Les points forts : Propreté et personnel et service
David
Séjour de 1 nuit en avril 2024
Réponse de Markos A Rivas General Manager le 11 avr. 2024
Dear David, Traveling can be difficult enough, so we at the Holiday Inn Miami-International Airport strive to make it stress-free for all our guests! We are delighted to know that we were able to provide you with a comfortable and quiet stay and that our proximity to the airport was perfect for your needs. Should your travels bring you back this way, it would be our pleasure to host you again.Markos A RivasGeneral Manager
6/10 Satisfaisant
Jontel
Voyage en couple
7 avr. 2024
Jontel
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 8 avr. 2024
Dear Jontel, Thank you for the honest review. While we are glad you liked your overall time with us, we are sorry for not meeting all of your expectations. We are grateful for the feedback that helps us enhance our guest experience on all levels, and your comments will be shared with our team appropriately. We hope you will give us another chance to earn your complete satisfaction in the future.Markos A Rivas,General Manager
10/10 Excellent
Paula
Voyage en groupe, Voyage en couple
5 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Paula
Séjour de 1 nuit en avril 2024
Réponse de Markos A Rivas General Manager le 6 avr. 2024
Dear Paula, We appreciate the insight regarding Holiday Inn Miami-International Airport. We will use your feedback as a guide for improvement as we are always looking for ways to make our guest experience the best that it can be. Thank you for staying with us, and we look forward to welcoming you back for a better stay soon! Markos A RivasGeneral Manager