Extérieur

Avis sur Hilton Garden Inn Miami Airport West

3 out of 5
Hilton Garden Inn Miami Airport West
3550 Nw 74th Ave, Miami, FL

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 544 avis sur 1005." "
Note des voyageurs de 8 (Bien), d’après 256 avis sur 1005." "
Note des voyageurs de 6 (Satisfaisant), d’après 96 avis sur 1005." "
Note des voyageurs de 4 (Médiocre), d’après 58 avis sur 1005." "
Note des voyageurs de 2 (Horrible), d’après 51 avis sur 1005." "

8,8/10

Propreté

8,6/10

Personnel et service

8,2/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

2/10 Horrible

Duez

Séjour de 1 nuit en septembre 2023
Réponse de Ardrey le 29 sept. 2023
Hello Duez,I see that you did not get the chance to stay with us. I am sorry that we could not cancel the reservation and waive the fee. I hope we get the opportunity to host you in the futureWarm Regards,Ardrey Lopez

8/10 Bien

Voyageur vérifié

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les avions passent très près de l’hôtel et cause bcp de bruit
Séjour de 1 nuit en février 2020
Réponse de Britnee Ellison le 12 févr. 2020
Good morning and thank you for your feedback. Due to our location we can provide convenience to our travelling guests. In the future we will be more than happy to place you on a lower floor to avoid any noise disturbance. Thank you again!

8/10 Bien

Natacha

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2020
Réponse de Angela le 6 janv. 2020
Good morning. Thank you for reviewing our hotel. We are happy to know that you enjoyed your stay.

8/10 Bien

Ajas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
J'ai passé qu'une nuit mais c'était propre.
Séjour de 1 nuit en septembre 2019
Réponse de Yanique Rife | FD Supervisor le 29 sept. 2019
Thank you for taking your time and taking a survey. We are so happy to see you enjoyed your stay with us. We hope your travels bring you back again soon!

10/10 Excellent

Sandra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
Très bon séjour réception au top, literies de qualité, salle de sport complète, piscine agréable et propre... rien à redire c'est Hilton!
Séjour de 1 nuit en août 2019
Réponse de Amanda le 23 août 2019
Thank you for taking the time to share your experience with us. we are delighted to hear you found the hotel and staff to your liking.

6/10 Satisfaisant

Voyageur vérifié

Séjour de 5 nuits en juillet 2019
Réponse de Amanda le 16 juil. 2019
Thank you for taking the time to share your experience with us. We hope to have the opportunity to welcome you again.

10/10 Excellent

Lucio

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great
Séjour de 4 nuits en mai 2024
Réponse de Ardrey le 26 mai 2024
Hello Lucio,Thank you so much for your feedback and comments. We are very grateful to hear you had a very good stay with us. Hope we get the chance to see you again real soon.Regards,Ardrey Lopez

10/10 Excellent

Jeremy

Voyage d’affaires
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Good times
Séjour de 4 nuits en mai 2024
Réponse de Ardrey le 24 mai 2024
Hello Jeremy,Thanks so much for your review of our property. We are happy to hear you had a pleasant stay with us. Do hope we get the chance to see you again in the very near future.Regards,Ardrey Lopez

10/10 Excellent

Desiree

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is beautiful
Séjour de 3 nuits en mai 2024
Réponse de Ardrey le 21 mai 2024
Hello Desiree, We are happy to know you had a great experience here at out property. Happy to hear you really enjoyed your stay with us. I truly hope there is a way for us to host you again in the very near future.Regards,Ardrey Lopez

10/10 Excellent

Matthew

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff is very nice!
Séjour de 3 nuits en mai 2024
Réponse de Ardrey le 21 mai 2024
Hello Matthew,We are happy to know you had a great experience here at out property. Happy to hear you really enjoyed your stay with us. I truly hope there is a way for us to host you again in the very near future.Regards,Ardrey Lopez

10/10 Excellent

rusli

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
wonderful stay and lively staffs
Séjour de 1 nuit en mai 2024
Réponse de Ardrey le 21 mai 2024
Hi Rusli,We are happy to know you had a great experience here at out property. Happy to hear you really enjoyed your stay with us. I truly hope there is a way for us to host you again in the very near future.Regards,Ardrey Lopez

10/10 Excellent

CHRISTI

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Provided shuttle to airports. Clean, fresh smelling.
Séjour de 1 nuit en mai 2024
Réponse de Devin Hartling le 20 mai 2024
Dear Christi,Thank you for your review and comments. I am glad you enjoyed your stay and found everything to your comfort. We hope to welcome you back again.

8/10 Bien

Zahidu

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bastante cerca del aero puerto y conveniente.
Séjour de 4 nuits en mai 2024
Réponse de Ardrey le 17 mai 2024
Hello Zahidu,Thanks so much for the great review of the property. We are happy to hear you had a great stay with us. Hope we get the chance to see you again real soon.Regards,Ardrey Lopez

10/10 Excellent

Michelle

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Airport shuttle provided, super quiet, easy access for food delivery.
Séjour de 1 nuit en mai 2024
Réponse de Devin Hartling le 16 mai 2024
Dear Michelle,Thank you for your review and comments. I am glad you enjoyed your stay and found everything to your comfort. It was a pleasure to host you, and we hope to welcome you back again.

4/10 Médiocre

Kelia

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 2 nuits en mai 2024
Réponse de Devin Hartling le 15 mai 2024
Dear Kelia,Thank you for rating your stay with us. I am sorry your stay did not meet expectations. I appreciate your feedback and hope to welcome you back for a better experience.

8/10 Bien

Linda

Voyage d’affaires
Overall the hotel was very nice. Clean. Decor was new and fresh. I liked the pool, but received a message from the hotel through my booking app, that was strangely related to the topic of a phone conversation I had with a friend while alone at the pool. Nothing nefarious, just health and cosmetic related. We hear a lot about AI and the growing sophistication of data collection. I thought this to be creepy, if not coincidence.
Séjour de 1 nuit en mai 2024
Réponse de Devin Hartling le 11 mai 2024
Dear Linda,Thank you for your review and comments. I am glad you enjoyed the hotel. I assume you are referring to the automated message we send via all our third-party booking sites about not accepting post-surgery guests. We send this template automatically to all third-party bookings to ward off these types of reservations as it is a common and ever-increasing trend in the area to receive cosmetic surgeries and then use the hotel as a recovery facility. We are not licensed or prepared to accept such guests and therefore send that message to all. It does not apply to you specifically, and we do not have any audio collecting devices anywhere on property. You are welcome to contact me directly if you have any questions or concerns. Beyond this, I appreciate your feedback and hope to welcome you back again.

10/10 Excellent

EDUARDO

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel is a gem where you can stay for a very moderate price. Has a pretty good location and services.
Séjour de 1 nuit en mai 2024
Réponse de Devin Hartling le 11 mai 2024
Dear Eduardo,Thank you for your review and comments. I am glad you enjoyed your stay and found everything to your comfort. I hope to welcome you back again.

10/10 Excellent

Deana

Séjour de 1 nuit en mai 2024
Réponse de Devin Hartling le 22 mai 2024
Dear Deana,Thank you for your review and comments. I am glad you enjoyed your stay with us, and we appreciate your feedback. We hope to welcome you again.

10/10 Excellent

Shiva

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I have stayed at this property numerous times. The experience from check in to check out was remarkable. The property is clean and the staff is also very accommodating. I will definitely be staying here again.
Séjour de 2 nuits en avril 2024
Réponse de Ardrey le 2 mai 2024
Hello Shiva,We are delighted to hear you had a great stay with us. Happy to hear everything was great for your stay. We look forward to seeing you again real soon.Regards,Ardrey Lopez

10/10 Excellent

Julio

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Great stay. Would recommend this hotel. Well managed property.
Séjour de 2 nuits en avril 2024
Réponse de Ardrey le 1 mai 2024
Thanks so much for the positive review of the property. Happy to hear you had a great stay with us. Hope we get the chance to host you again in the near future.Regards,Ardrey Lopez

8/10 Bien

Mario

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quiet and close to fast food
Séjour de 3 nuits en avril 2024
Réponse de Ardrey le 1 mai 2024
Hello Mario,Thanks so much for the positive review of the property. Happy to hear you had a great stay with us. Hope we get the chance to host you again in the near future.Regards,Ardrey Lopez

10/10 Excellent

Frantzcy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great
Séjour de 1 nuit en avril 2024
Réponse de Ardrey le 29 avr. 2024
Hello Frantzcy,We are happy to hear you had a great stay with us. We really hope to see you again soon in the very near future.Regards,Ardrey Lopez

10/10 Excellent

Jason

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesome view
Séjour de 1 nuit en avril 2024
Réponse de Ardrey le 28 avr. 2024
Hello Jason,Just want to say thank you for the great review of the property. We are happy to hear that you enjoyed your stay with us. We hope to see you again soon.Regards,Ardrey Lopez

10/10 Excellent

Brenda

Voyage en couple
Shuttle driver was very friendly and we informative.. check in girl was as well. Had a good drink and late dinner and good short sleep in a clean comfortable room,had to be back to the shuttle at 4 am! All was accommodating.
Séjour de 1 nuit en avril 2024
Réponse de Ardrey le 25 avr. 2024
Hello Brenda,Thank you for much for the kinds words regarding the property. We are happy to hear you had a great stay with us. Really hope we get the opportunity to host you again in the near future.Regards,Ardrey Lopez

8/10 Bien

MICHON, Bear

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I stayed here after coming back from a cruise. The guy who checked me in was great. I was sable to order DoorDash and they accepted the food. The shuttle was perfect. Had me to the airport in no time during very early hours. Would stay again.
Séjour de 1 nuit en avril 2024
Réponse de Ardrey le 24 avr. 2024
Hello Michon,Thank you so much for your review of the property. We are so grateful we got the chance to host you. Hope we get the opportunity to see you again very soon.Regards,Ardrey Lopez

8/10 Bien

Steven, barboursville

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Ardrey le 24 avr. 2024
Hello Steven,Thank you so much for your review of the property. We are grateful we got the chance to host you. I am really hoping we get the chance to see you again for another great stay.Regards,Ardrey Lopez

10/10 Excellent

Kersch

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anytime checking in is a great option, even at late hours staff are still welcoming and warm.
Séjour de 1 nuit en avril 2024
Réponse de Ardrey le 24 avr. 2024
Hello Kersch,We are so happy you enjoyed your stay with us. It was truly a pleasure to have you here. I am hoping we get the opportunity to see you again in the near future.Regards,Ardrey Lopez

10/10 Excellent

Shannon

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en avril 2024
Réponse de Devin Hartling le 21 avr. 2024
Dear Shannon,Thank you for rating your stay with us. I am glad you enjoyed the hotel and found everything to your comfort. We hope to welcome you back again soon.

6/10 Satisfaisant

Lupita

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
El hotel muy bien. El servicio de Expedia fue el problema, no respetaron la tarifa que había reservado. Tampoco respetaron la cantidad de habitaciones que solicité. No me llego el mail de confirmación, pero sí el mail con las intrucciones del Bus al Hotel. No recomiendo usar Expedia, la propiedad es muy buena.
Séjour de 1 nuit en avril 2024
Réponse de Ardrey le 17 avr. 2024
Hello Lupita,I am sorry to hear you had a lot of problems with using expedia. As for the property itself, glad to hear you loved staying with us. Hope we get the chance to host you again in the near future.Regards,Ardrey Lopez

10/10 Excellent

Felix

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Ardrey le 17 avr. 2024
Hello Felix,Thank you so much for your review. We are happy that you enjoyed your stay with us. It was a pleasure to host you. Hope we get the chance to see you again in the near future.Regards,Ardrey Lopez

10/10 Excellent

Leona

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Ardrey le 16 avr. 2024
Hello Leona,We are happy to hear you had a great stay with us. We do hope we get the opportunity to see you again in the very near future.Regards,Ardrey Lopez

8/10 Bien

Emily

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Check-in wasn’t until 4pm, but staff were very friendly. Conveniently located by a variety of dining options!
Séjour de 1 nuit en avril 2024
Réponse de Ardrey le 16 avr. 2024
Hello Emily,Happy to hear you enjoyed your stay with us. Really do hope there is a way for us to host you again for anther great stay.Regards,Ardrey Lopez

10/10 Excellent

Doron

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great hotel, great staff and stay. Breakfast options were phenomenal
Séjour de 2 nuits en avril 2024
Réponse de Devin Hartling le 14 avr. 2024
Dear Doron,Thank you for your review and comments. I am glad you enjoyed your stay and found everything to your comfort. We hope to welcome you back again.

10/10 Excellent

Yadira

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice
Séjour de 1 nuit en avril 2024
Réponse de Devin Hartling le 13 avr. 2024
Dear Yadira,Thank you for your review and comments. I am glad you enjoyed your stay, and we hope to welcome you back again.

6/10 Satisfaisant

Jose

Séjour de 1 nuit en mars 2024
Réponse de Devin Hartling le 11 avr. 2024
Dear Jose,Thank you for rating your stay with us. I am sorry your experience was less than perfect. We appreciate your feedback, and I hope to welcome you back for a better stay in the future.

10/10 Excellent

Sarah

Séjour de 5 nuits en février 2024
Réponse de Ardrey le 8 avr. 2024
Hello Sarah,We are grateful to see you enjoyed your stay with us. I am really hoping we get the chance to see you again in the near future.Regards,Ardrey Lopez

8/10 Bien

LUZ

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Mala atención de la señora en la recepción
Séjour de 1 nuit en mars 2024
Réponse de Devin Hartling le 5 avr. 2024
Dear Luz,Thank you for your review and comments. I am sorry you found the service at the Front Desk to be unsatisfactory. We will look into what happened and address it accordingly. We hope to welcome you back for a better experience.

8/10 Bien

George

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Devin Hartling le 7 avr. 2024
Dear George,Thank you for rating your experience with us. I am glad you enjoyed your stay, and we hope to welcome you back again.

4/10 Médiocre

Luz

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Devin Hartling le 5 avr. 2024
Dear Luz,Thank you for rating your experience with us. I am sorry your stay was less than perfect. We appreciate your feedback, and we hope to welcome you back for a better stay in the future.

10/10 Excellent

cindy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We found the hotel to be very clean and lots of amenities including a pool, restaurant and lots of snacks!
Séjour de 1 nuit en mars 2024
Réponse de Ardrey le 3 avr. 2024
Hello Cindy,Thank you so much for taking the time and opportunity to rate our property. We are glad to hear you had a pleasant. Really do hope we get the chance to host you again in the near future.Regards,Ardrey Lopez

10/10 Excellent

FOLAKE

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff were very friendly and helpful. The rooms were clean and comfortable
Séjour de 1 nuit en mars 2024
Réponse de Ardrey le 3 avr. 2024
Hello Folake,Thanks so much for your review of the property we really do appreciate your review and I hope we get the chance to host you again in the near future.Regards,Ardrey Lopez

8/10 Bien

robert, Bangor

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I had a 4-hour layover, so what's to like?
Séjour de 1 nuit en mars 2024
Réponse de Ardrey le 1 avr. 2024
Hello Robert, Thanks so much for the review of the property. I know you did not stay that long, but we appreciate the good review. Hope we get the chance to see you again in the near future for a longer stay.Regards,Ardrey Lopez

6/10 Satisfaisant

Leslie

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
The water in the bathroom sink almost made me throw up. The smell was awful! The room itself is modern, comfortable and clean.
Séjour de 1 nuit en mars 2024
Réponse de Ardrey le 31 mars 2024
Hello Leslie,I am sorry to hear that this what you experienced here at our property. Of course, this isn't the way we wanted you to leave on a sour note. I hope there is a way for us to host you again for a better stay.Regards,Ardrey Lopez

4/10 Médiocre

Aaron, Pe Ell

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service et équipements
Breakfast isn’t free, they didn’t tell us it was $17 per person until after we’d already dished up plates of subpar standard hotel food. Checkout is at noon but the maid staff will harass you every 15-20 minutes starting at about 8am. Truly ridiculous considering what we paid to stay in this hotel for 1 night… Do Better!!
Séjour de 1 nuit en mars 2024
Réponse de Devin Hartling le 31 mars 2024
Dear Aaron,Thank you for your review and comments. Breakfast is not free as a brand standard at Hilton Garden Inns. As for the housekeeping disturbing you before check-out time, I am truly sorry for that. I appreciate your feedback and we hope to improve on this. I hope to welcome you back for a better experience in the future.

10/10 Excellent

Kyle

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and friendly staff
Séjour de 1 nuit en mars 2024
Réponse de Devin Hartling le 29 mars 2024
Dear Kyle,Thank you for rating your stay with us. I am glad you enjoyed the hotel, and we appreciate your feedback. We hope to welcome you back again.

6/10 Satisfaisant

David

Voyage d’affaires, Voyage en couple
It was ok..!!
Séjour de 2 nuits en mars 2024
Réponse de Ardrey le 28 mars 2024
Hello David,I am sorry to hear that we did not fully exceed the expectations of your stay. I am really hoping there is a way to make it up in the near future for a better one. Regards,Ardrey Lopez

10/10 Excellent

Lee

Séjour de 1 nuit en mars 2024
Réponse de Devin Hartling le 14 avr. 2024
Dear Lee,Thank you for rating your stay with us. We hope to welcome you back again.

10/10 Excellent

Pamela

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great Customer Service! Maryanna was Awesome ~ Very Helpful ~ Thank You So Much!
Séjour de 1 nuit en mars 2024
Réponse de Ardrey le 25 mars 2024
Hello Pamela,Thanks so much for the opportunity for us to host you here at our property. Happy to hear Maryanna assisted you in every way possible. Hope we get the chance to see you again very soon.Regards,Ardrey Lopez

10/10 Excellent

Marcus

Séjour de 1 nuit en mars 2024
Réponse de Devin Hartling le 13 avr. 2024
Dear Marcus,Thank you for rating your stay with us. I am glad you enjoyed the hotel, and we appreciate your feedback. I hope to welcome you back again.

10/10 Excellent

rebecca

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely hotel, nice staff, allowed me to check in early 10/10
Séjour de 1 nuit en mars 2024
Réponse de Ardrey le 22 mars 2024
Hello Rebecca,Thanks so much for your kind words and I appreciate your great remarks about the property. We really hope we get the chance to see you again in the very near future. Regards,Ardrey Lopez